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The flight was excellent and we appreciate that they ran the flight even though only 9 of us were on board!

Excellent round trip from London Gatwick to Newquay Cornwall! Personable staff and crew, bags made it, flights on time. For me it was 5 stars.

For a small aircraft the choice of food and drinks was excellent compared to other ATR 72 operators. Checked in baggage as standard means easy boarding and disembarking for all.

I shall never book a budget airline flight ever again. Saturday morning flight to Belfast cancelled, rescheduled for following day, arriving 25 minutes before scheduled departure flight. I made the mistake of buying a non-flexible, non-refundable ticket options were so much more expensive. Alternative options offered by KAYAK did not come close in any way to my original booking; My first and last attempt to book a flight through Kayak.

Every flight on this airline is delayed, generally upto 2 hours for an internal flight. Very poor and absolute logistical disaster.

Usual issues with flight delay. Perennial problem of travel by plane.

Delayed almost 2 hours sitting on plane. No updates at all from flight deck and virtually no updates from cabin crew

Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber

Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off

The flight was delayed for over 1 hour. The boarding process is appalling making you wait for 30 minutes in the passage leading to the outside door without any seats.

The on board air steward really made the journey. He was very entertaining

I was disappointed there was a 40 minute delay to flight

Well Is extra charge for everything and other companies include that and the price.

The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.

Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.

Would be better if there is phone charging ports available

Keep track of your departure times and communicate in Airport. I could have spend an hour more in my lounge

Never have real problems...very ho prices for good the rest is all great

On time and reasonably comfortable. These airlines need to find a way of sitting their passengers in queues whilst waiting to board

It was fine. Communication was great as we were delayed

We arrived at the airport by taxi so as to be there two hours ahead of take-off. On arrival I received a message stating that the flight would be 85 minutes later than planned. An hour later another message stated that it would be a further 20 minutes late. There was no mention of the almost 2 hour delay once we boarded. Needless to say, they didn’t trumpet their “arrive-on-time” signal. At least we got there eventually.

Long delay. Terrible airport - too busy, not enough seating or food/drink outlets.

The seat could have had more cushioning. My backside was sore after 30 minutes of the flight

The flight departed and arrived on time. A member of the staff at the gate was awful. She asked me to get the duty free purchases out of the hand luggage to see if it would fit inside their box, which it did. It was the embarrassment in front of the other passengers and the hassle of getting my stuff out of the bag and back in again that was totally unnecessary. They try to squeeze every single euro they can get out of their passengers. The seats were uncomfortable with little space in between them. The flight was quite noisy with lots of announcements trying to sell food, drinks, gifts and souvenirs etc.

Cardiff is a great airport but they pen you in at a gate way too small for passenger numbers. Called to the gate too soon and air conditioning was not in operation despite the heat. Cardiff should do better as a small relatively quiet regional airport.

On this flight I was in BA business class. I am used to flying United Airlines Polaris class and I was underwhelmed by BA’s business suite class. A few things: - the lounge at LAS was very basic and crowded and the LHR/T3 lounge a bit better, but still not like the Polaris lounges - boarding was chaotic, no one knew what group was supposed to board - the suites were nice, but the padding was not really made for sleeping on - crew were friendly, but only really one tray/serving for the dinner service. None of “drink first, then dinner with 1-2 pourings of wine, then dessert”. UA might not be known for the best service in the industry, but compared to BA they are super attentive. During the BA flight there was no one checking in on you after you got your one tray. - arrival at LHR was busses taking us back to the terminal, surprising for a long flight. Once again chaotic. The bus for First/Business was completely packed with anyone who could get on and the driver was screaming at passengers to get every inch packed before he drove to the terminal. By the time I arrived I felt like BA had sold me a superior flight experience and delivered a mediocre economy class experience just because they can and do not really care about their customers. Very disappointing.

Flight left late and we missed our connection in London requiring an 8 hour wait in Heathrow for the next available flight. One of flight attendants was not helpful with my husband’s necessary crutches.

Pretty good flight in general. Connection in London was extremely slow. The security was slow and understaffed. It took 35 minutes to get through and it was not even crowded.

Sardine can layout in Business Class, where you spend the flight starin st your seat neighbors. nowhere to put a book or phone or anything. How an airline could buy a seat design with such a terrible layout is beyond reason! Clearly the people who bought this mess of a seat design weren’t frequent flyers. I’ve had better experiences on other carrier’s premium economy. Would not recommend. Expensive prices and terrible hard product!

Aviianca was ok but that was not my original flight I boooked. I was moved there a few hours before boarding and the flight landed at a different airport from my connecting flight. I had to take a very expensive cab over 150 pounds to comnect.

These 777 planes really shouldn’t have 3-4-3 seats in economy. Very little leg room and the aisles were tiny. It was very uncomfortable for a 7 hour flight. (These same planes used to be 3-3-3 for seats until 2018).

The flight was not too long, so entertainment and food were not applicable, but the crew was really nice and kind. The flights left 30 minutes late but either made up the lost time or it was calculated into the flight time, which was very important for people who connected to another flight at that huge airport.

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

American Airlines is the worst airline to fly. you can’t get on an earlier flight if you don’t have ‘status’, they cancel their flights with no warning, and they lie about why their flights are delayed so they don’t have to pay for meals or hotels. They lost me as a customer after this trip. I’ll be flying Delta or Untied from now on.

Due to a cyber attack at the SeaTac airport ALL of the airport computers at the airport were down. This seriously impacted every airline at the airport and the resulted in our flight leaving a hour later than scheduled. This delay caused us to miss our connecting flight from Heathrow to Edinburgh. I was amazed to have British Airways staff meet us at the gate as we left our flight. They quickly provided us with new boarding passes for a flight going to Edinburgh later the same day. Problems sometimes happen but they handled the situation in first class style.

Boarding was started early and we were lined up in. A glass tunnel on the tarmac we were left standing there for an hour with no information the flight left and arrived 30 mins late

It was great. We arrived a few minutes late but the crew were concert and kind about it. It was a nice smooth fly thanks be to Jesus. I prayed for smooth flight and Yahuwah answered my prayer.

Need more check in desks at Marrakech. Even if you are travelling with hand luggage only, you still need to 'check in' to get the old style boarding pass. Unfortunately they haven't thought to separate out the people checking in luggage to a separate desk. Flight was delayed leaving but arrived on time. Limited food options on board and very overpriced.

We bought tickets for £30 from kayak but we paid £55 for check in to rayan , they slaught us

Flight was delayed so long we missed our second flight. Entire trip had to be cancelled. Ryanair refused to help us.

Stanton airport is outdated, pure equiped, airport. Fire alarms, power outages is a common routine, wich result ir flights delay , additional money spending and huge gathering of people in airport wich is unsafe.

After you made us check-in I tried to add a suitcase in the internet and also to get help by chet. Nothing work and we pay 60 pounds at Airport. Comper to Easyjet to do the same, was easy and customer friendly.

Boarding was like being hoarded like cattle, all penned in in an area way to small

I missed the flight from Manchester to Dublin because of poor informations from Aer Lingus and the airport, no possibility to check in online, they don't respond to phone calls, I had to buy another tickets to enable me travel to Dublin from Manchester. I want my money to refund.

Rude check in staff. Split family up with young children.