Guest reviews
Overall rating
7.4
Good
Based on 6,851 reviews
Overall
7.5
Boarding
7.4
Comfort
7.4
Crew
7.8
Entertainment
7.2
Food
7.0
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Aeromexico traveller reviews
Pros
"Crew was nice and friendly."
"Smooth flight and no delays."
"Good service and good price ."
Cons
"The customer service was horrible."
"Was over an hour late boarding."
"By far worst flight and service!"
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
city airport
connecting flight
great service
good flight
crew was great
flight was cancelled
hour delay
good food
worst airline
flight entertainment
comfortable seats
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6.0
check-in was very slow
Cons: They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible.
review from
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7.3
Nice
Pros: I liked the food, the movies
Cons: I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in
review from
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9.0
Very good
Pros: I liked the food, the drinks, the Atencion’s crew
Cons: I didn’t like the long wait to drop off my suitcase
review from
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7.6
Good start
Pros: Decent leg room , it was good
Cons: Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good
review from
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10.0
Cons: Yes
review from
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10.0
Pros: On time , even early. Free drinks and snacks (peanuts).
review from
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10.0
Pros: They are always on time and they are one of the few flights that include a meal in flight when traveling national.
review from
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10.0
Pros: I loved it
review from
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9.0
Pros: They provde fod and dinks
Cons: Baggage fees
review from
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6.8
Cons: Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?
review from
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7.5
Pros: I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price.
Cons: Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?
review from
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5.3
Eggs soaked in hot butter
Pros: I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection
Cons: The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse
review from
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9.0
Very good
Pros: I liked the food, the drinks, the Atencion’s crew
Cons: I didn’t like the long wait to drop off my suitcase
review from
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10.0
Cons: Yes
review from
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10.0
Pros: On time , even early. Free drinks and snacks (peanuts).
review from
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10.0
Pros: They are always on time and they are one of the few flights that include a meal in flight when traveling national.
review from
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10.0
Pros: I loved it
review from
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9.0
Pros: They provde fod and dinks
Cons: Baggage fees
review from
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7.3
Nice
Pros: I liked the food, the movies
Cons: I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in
review from
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7.6
Good start
Pros: Decent leg room , it was good
Cons: Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good
review from
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6.8
Cons: Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?
review from
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7.5
Pros: I upgraded to Premium on this leg of my flight and the seats were very comfortable for a reasonable price.
Cons: Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?
review from
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6.0
check-in was very slow
Cons: They are changing their procedures and there was a bottle neck to do the check in. In previous years it was ok, this time it was terrible.
review from
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5.3
Eggs soaked in hot butter
Pros: I upgraded to premium economy and the extra legroom was great Very clean and comfortable plane and great entertainment selection
Cons: The breakfast was truly awful. Scrambled eggs with bits of string bean and a portion of black beans all sat in a puddle of hot melted butter. It was so sad and tasted worse
review from
Flight status
Aeromexico route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
58
Mexico City
MEX
Tokyo
NRT
2708
Leon
BJX
Atlanta
ATL
2714
Guadalajara
GDL
Atlanta
ATL
678
Mexico City
MEX
Guatemala City
GUA
2225
Monterrey
MTY
Santiago de Querétaro
QRO
25
Mexico City
MEX
Amsterdam
AMS
3
Mexico City
MEX
Paris
CDG
495
Seattle
SEA
Mexico City
MEX
697
Vancouver
YVR
Mexico City
MEX
782
Guadalajara
GDL
Los Angeles
LAX
679
Guatemala City
GUA
Mexico City
MEX
761
Mexico City
MEX
Bogotá
BOG
402
Mexico City
MEX
New York
JFK
630
Mexico City
MEX
Los Angeles
LAX
680
Mexico City
MEX
Montreal
YUL
696
Mexico City
MEX
Vancouver
YVR
19
Lima
LIM
Mexico City
MEX
686
Mexico City
MEX
Chicago
ORD
624
Mexico City
MEX
Panama City
PTY
690
Mexico City
MEX
San Jose
SJO
691
San Jose
SJO
Mexico City
MEX
699
Boston
BOS
Mexico City
MEX
698
Mexico City
MEX
Boston
BOS
14
Mexico City
MEX
São Paulo
GRU
15
São Paulo
GRU
Mexico City
MEX
497
Portland
PDX
Mexico City
MEX
786
Guadalajara
GDL
Fresno
FAT
26
Amsterdam
AMS
Mexico City
MEX
2707
Atlanta
ATL
Leon
BJX
2715
Atlanta
ATL
Guadalajara
GDL
2711
Atlanta
ATL
Santiago de Querétaro
QRO
709
Bogotá
BOG
Mexico City
MEX
4
Paris
CDG
Mexico City
MEX
289
Culiacan
CUL
Mexico City
MEX
448
Cancun
CUN
Guadalajara
GDL
447
Cancun
CUN
Havana
HAV
580
Cancun
CUN
Mexico City
MEX
2683
Dallas
DFW
Mexico City
MEX
787
Fresno
FAT
Guadalajara
GDL
447
Guadalajara
GDL
Cancun
CUN
660
Guadalajara
GDL
Chicago
ORD
662
Guadalajara
GDL
San Francisco
SFO
432
Guadalajara
GDL
San Jose
SJC
770
Guadalajara
GDL
Tijuana
TIJ
448
Havana
HAV
Cancun
CUN
454
Havana
HAV
Mexico City
MEX
701
Hermosillo
HMO
Mexico City
MEX
2053
Hermosillo
HMO
Monterrey
MTY
623
Washington
IAD
Mexico City
MEX
403
New York
JFK
Mexico City
MEX
785
Los Angeles
LAX
Guadalajara
GDL
643
Los Angeles
LAX
Mexico City
MEX
2
Madrid
MAD
Mexico City
MEX
2421
Matamoros
MAM
Mexico City
MEX
134
Mexico City
MEX
Leon
BJX
162
Mexico City
MEX
Culiacan
CUL
2688
Mexico City
MEX
Dallas
DFW
228
Mexico City
MEX
Guadalajara
GDL
453
Mexico City
MEX
Havana
HAV
622
Mexico City
MEX
Washington
IAD
46
Mexico City
MEX
Lima
LIM
1
Mexico City
MEX
Madrid
MAD
2420
Mexico City
MEX
Matamoros
MAM
436
Mexico City
MEX
Orlando
MCO
422
Mexico City
MEX
Miami
MIA
918
Mexico City
MEX
Monterrey
MTY
496
Mexico City
MEX
Portland
PDX
628
Mexico City
MEX
San Salvador
SAL
674
Mexico City
MEX
San Pedro Sula
SAP
10
Mexico City
MEX
Santiago
SCL
654
Mexico City
MEX
Santo Domingo
SDQ
494
Mexico City
MEX
Seattle
SEA
668
Mexico City
MEX
San Francisco
SFO
492
Mexico City
MEX
San Jose
SJC
541
Mexico City
MEX
Tapachula
TAP
684
Mexico City
MEX
Quito
UIO
616
Mexico City
MEX
Toronto
YYZ
423
Miami
MIA
Mexico City
MEX
2051
Monterrey
MTY
Hermosillo
HMO
57
Tokyo
NRT
Mexico City
MEX
Top flight routes
Top airports served by Aeromexico
- Atlanta Hartsfield-Jackson Airport (ATL)
- Mexico City Benito Juarez Airport (MEX)
- Detroit Metropolitan Wayne County Airport (DTW)
- Salt Lake City Airport (SLC)
- Los Angeles Airport (LAX)
- New York John F Kennedy Intl Airport (JFK)
- Paris Ch. De Gaulle Airport (CDG)
- Amsterdam Schiphol Airport (AMS)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- São Paulo Guarulhos Intl Airport (GRU)
- Madrid Barajas Airport (MAD)
- Cancun Airport (CUN)
- Minneapolis St Paul Airport (MSP)
- Guadalajara Miguel Hidal Airport (GDL)
- Bogotá El Dorado Airport (BOG)
Aeromexico contact information
- AM IATA code
- 0800 9775 533 Call
- aeromexico.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
