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Pros: The crew was great except the pilot.

Cons: The worst landing I have ever experienced. We hit the ground very hard, it was jarring.

Pros: Nothing.

Cons: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Pros: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Cons: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Pros: Crew was ok

Cons: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Cons: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Pros: Not a lot.

Cons: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Cons: The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new

Cons: Dirty plane, plane was late and my screen didn't work. Flight attendant was flippant.

Cons: We have could have left, still in airport Mexico City

Cons: Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare

Cons: Delayet

Pros: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Cons: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Pros: Nothing

Cons: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.

Pros: Seat was comfortable and the entertainment was good.

Cons: Honestly, almost everything was good. At the meal time, the flight attendants spilled a lot tomato sauce on my white sweater. Of course it was very uncomfortable, they apologized and try to clean the mess and my sweater, but obviously they couldn’t make it. It was very embarrassing for me. I had to take off my sweater and wear only my winter coat. I suggest they should be more careful.

Pros: Nothing

Cons: The puntuality

Cons: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Cons: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.

Pros: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored

Cons: My aisle purchase being respected

Cons: Un mejor trato.

Pros: Nothing

Cons: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake

Cons: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.

Pros: The seat was a good size and not totally uncomfortable

Cons: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.

Cons: Waited on tarmac in Mexico Cory for 50 minutes to park the plane

Cons: Really but service I m not recommended sorry

Cons: Not canceled the flight for no reason. You need better entertainment.

Pros: Not a thing

Cons: Timing

Cons: I didn’t like that the flight had a 4 hour delay!