Traveller reviews
Overall rating
6.3
Good
Based on 3,977 reviews
Boarding
6.5
Comfort
6.3
Crew
7.3
Entertainment
6.2
Food
5.9
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Lufthansa information
| IATA code | LH |
|---|---|
| Routes | 578 |
| Top route | Munich Franz Josef Strauss to Berlin Brandenburg |
| Airports served | 190 |
| Top airport | Frankfurt am Main |
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Lufthansa traveller reviews
Pros
"The Food and Service was good"
(in 633 reviews)
"The crew were nice enough."
(in 1226 reviews)
"The seats were very comfortable."
(in 189 reviews)
Cons
"Seat was narrow for business class."
(in 77 reviews)
"Frankfurt airport is too big."
(in 33 reviews)
"Flight was cancelled with NO NOTIFICATION."
(in 1269 reviews)
Recent reviews
Traveller rating
880
278
218
644
19
Find reviews that mention:
flight attendants
connecting flight
flight from frankfurt
flight was cancelled
great flight
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8.0
It was a quick and easy flight no fuss
Reviewed Dec 2023review from
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8.0
It was a quick and easy flight no fuss
Reviewed Dec 2023review from
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2.0
my daughter was throwing up and I did not get any help. The food was such bad quality. the plane was clean and the entertainment was great
Reviewed Dec 2023review from
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2.0
my daughter was throwing up and I did not get any help. The food was such bad quality. the plane was clean and the entertainment was great
Reviewed Dec 2023review from
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10.0
I travel extensively internationally. I only bought this ticket because it was much cheaper than my usual airlines. I had sworn off Lufthansa from past experiences of tiny seat space, mediocre food and entertainment and unconcerned airline stewardesses. I was pleasantly surprised on this flight! My seat space was bigger than I remembered. The plane was new! The stewardesses were great and the food much better. Movie selection wasn't as good as Delta/Air France but good enough. I would now choose Lufthansa again in my top tier of flight choices.
Reviewed Dec 2023review from
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10.0
I travel extensively internationally. I only bought this ticket because it was much cheaper than my usual airlines. I had sworn off Lufthansa from past experiences of tiny seat space, mediocre food and entertainment and unconcerned airline stewardesses. I was pleasantly surprised on this flight! My seat space was bigger than I remembered. The plane was new! The stewardesses were great and the food much better. Movie selection wasn't as good as Delta/Air France but good enough. I would now choose Lufthansa again in my top tier of flight choices.
Reviewed Dec 2023review from
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2.0
I never made it airline cancel my ticket at once, and inform me that I have to purchase new ticket.
Reviewed Dec 2023review from
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4.0
My luggage was lost and there’s no way to follow up and find out where it is located. Super frustrating.
Reviewed Dec 2023review from
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2.0
Mess in Frankfurt airport after diverting from Munich
Reviewed Dec 2023review from
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6.0
On time.
Reviewed Dec 2023review from
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8.0
On time.
Reviewed Dec 2023review from
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8.0
On time.
Reviewed Dec 2023review from
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6.0
Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.
Reviewed Dec 2023review from
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2.0
There was no liking on this flight
Reviewed Dec 2023review from
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2.0
There was no liking on this flight
Reviewed Dec 2023review from
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2.0
I will never travel with them again
Reviewed Dec 2023review from
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2.0
I will never travel with them again
Reviewed Dec 2023review from
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2.0
J ai resté plus 5heures dans l attente du vol et je n'ai pas pu être à l'aise et le retards d'avion ça me dérange et c'était très dur journée pour moi malheureusement
Reviewed Dec 2023review from
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2.0
J ai resté plus 5heures dans l attente du vol et je n'ai pas pu être à l'aise et le retards d'avion ça me dérange et c'était très dur journée pour moi malheureusement
Reviewed Dec 2023review from
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8.0
They have more than 4 hours delay, and broken all my bags
Reviewed Dec 2023review from
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2.0
They have more than 4 hours delay, and broken all my bags
Reviewed Dec 2023review from
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2.0
It was cancelled
Reviewed Dec 2023review from
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2.0
It was cancelled
Reviewed Dec 2023review from
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2.0
Never made it to Munich flight was cancelled
Reviewed Dec 2023review from
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2.0
Nothing -they cancelled the flight with less than 12 hours notice
Reviewed Dec 2023review from
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2.0
Nothing -they cancelled the flight with less than 12 hours notice
Reviewed Dec 2023review from
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10.0
Couldn’t be better!
Reviewed Dec 2023review from
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10.0
Couldn’t be better!
Reviewed Dec 2023review from
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10.0
FA’s were awesome, aircraft was beautiful inside and out. Best first class experience I’ve ever had.
Reviewed Nov 2023review from
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6.0
The flight has been delayed and arrived 30 minutes late. I had a very tough connection in Frankfurt, I had to run to catch my flight to Newark and Lufthansa was absolutely not helpful. They just told me I have to hurry but didn't tell me where I should go , I was very disappointed
Reviewed Nov 2023review from
Lufthansa FAQs
What is Lufthansa's carry-on size allowance?
On board Lufthansa flights, cabin baggage should not exceed 21x15x9in. If your hand luggage is bigger, the Lufthansa assistance team will most likely ask you to pay extra for checked luggage.
Where does Lufthansa fly to?
Lufthansa offers direct flights to 188 cities in 71 different countries. Berlin, Munich, and Frankfurt am Main are the most popular cities covered by Lufthansa.
What is Lufthansa’s primary hub?
Lufthansa concentrates most of its flight operations in Frankfurt am Main.
How does KAYAK find such low prices on Lufthansa flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Lufthansa.
Flight status
Lufthansa route map
Top flight routes
Top airports served by Lufthansa
- Frankfurt am Main Airport (FRA)
- Munich Franz Josef Strauss Airport (MUC)
- Berlin Brandenburg Airport (BER)
- Hamburg Airport (HAM)
- London Heathrow Airport (LHR)
- Duesseldorf Intl Airport (DUS)
- Barcelona-El Prat Airport (BCN)
- Paris Charles de Gaulle Airport (CDG)
- Rome Fiumicino Airport (FCO)
- Stockholm Arlanda Airport (ARN)
- Oslo Gardermoen Airport (OSL)
- Kastrup Copenhagen Airport (CPH)
- Hannover Airport (HAJ)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Madrid Barajas Airport (MAD)
Lufthansa contact information
- LH IATA code
- +44 371 945 9747 Call
- lufthansa.co.uk Visit
Overview of Lufthansa
A premium carrier with a clear focus on hospitality and passenger comfort, Lufthansa became the first ever European airline to reach 5-star accreditation with Skytrax in 2017. With a highly respected recognition within the aviation industry, the German carrier joined a short list of superior airlines such as Qatar Airways, Singapore Airlines and EVA Air. In celebration of the achievement, they repainted two of their fleet with 5Starhansa lettering.
Growing to become one of the largest airline groups in the world, Lufthansa owns several subsidiaries, which include Brussels Airlines, Air Dolomiti, Austrian Airlines, Swiss International Air Lines, Lufthansa CityLine and Eurowings. In addition to these subsidiaries, which focus on flights within Central Europe, the airline offers services to more than 80 countries across the globe. This includes every inhabited continent other than Australia.
The airline has hubs in the major cities of both Frankfurt and Munich. These act as key links for the routes offered; however, a range of subsidiary hubs and Star Alliance hubs are also used. It was one of the founding members of the Star Alliance in 1997, which created a world focus alongside United Airlines, Thai Airway, Air Canada and Scandinavian Airlines. Codeshare agreements are in place with many members of the alliance as well as Cathay Pacific, Etihad Airways, Iran Air, and LATAM Brasil.
Lufthansa manages a combination of both Airbus and Boeing aircraft in its fleet. Short-to-medium range models like the A320 and A321 versions are preferred. Many of the aircraft are named after small German towns such as Sindelfingen, Langenhagen and Gummersbach.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.