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Cons: Transit time should be calculated reasonably.

Cons: Should have the seat assignments opened in advance for international passengers, especially who paid for business class.

Cons: Flight was very delayed. Business lounge was poor

Pros: Flight was on time

Cons: They charged for drinks, even soft drinks! There were three annoying children sitting behind us all under the age of 8. They were unsupervised. I didn't think airlines would allow an entire row of kids to sit like this without an adult sitting with them. Their mother was across the aisle.

Cons: ok when in Malaga I asked for wheelchair at Gatwick as I had pulled a muscle in my back and it was hard to walk got to Gatwick No wheelchair had to walk not very good

Pros: Crew were good.

Cons: Air traffic controllers at Gatwick were pathetic. Had to wait an hour on the runway in Innsbruck because staff was too low.

Pros: they got me to LA

Cons: food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr

Pros: Bas crew service since economy. All the time i see bottle of water and when i ask for one the answr js always no bottle will bring a cup and disapear. Crew just allowed people. To stand and have a chit chat outloud next to people trying to sleep. It happened 3 times.

Cons: Bathroom are so dirty. Windows are dirty. Food tray is dirty. I wonder if a deep cleaning is done everytime the trip is over. Plz upgrade ur planes as well.

Pros: The entertainment was good and the crew friendly

Cons: My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor

Cons: The seats are too small no entertainment No fast track for business class

Cons: London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe

Cons: BA is löst. This whole experience for a first class flight was a joke. SF no Lounge, food terrible, london lounge max BC level. LH 2x better, they need change

Pros: Crew, food and entertainment

Cons: The comfort of the seats

Pros: The crew was nice

Cons: I was supposed to have a handicap chair in London & did not so things were difficult for me.

Pros: On time

Cons: Cleanliness Pockets in seat all in disarray with crumpled dirty pamphlets and magazines. Felt unsanitary

Pros: Not much, except that I got to Nashville.

Cons: I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!

Pros: Crew cheerful

Cons: Beyond their control. Flight delayed 50 mins

Pros: Comfortable new plane, friendly staff.

Cons: Not having over an hour delay followed by buses to disembark resulting in a missed connection.

Cons: The flight attendants were awful. Even before the flight had taken off, I watched one hell at a passenger when he couldn’t find his seat