Once you got to the room it was nice and beds were comfortable. Spa and gym very good
Towel cards used and so people who lost their towels would steal yours, stressful to worry about stolen towels, sprawling, long walk to beach and pool from just about every room so I wouldn't consider it beachfront, every room is a garden view room, no elevators, restaurant reservation systems hard to figure out and again stressful. They don't realize that stress free is what vacations are all about. Food very average. I would expect these problems at a 3 or 4 star hotel but they claim to be 5 out of 6
Great beach and pool - front desk terrible and ser
There was a lot of seaweed in the water in the area when we went, and the resort did a great job of cleaning it up. The pool and beach were great.
Front desk was terrible. We waited 2 hrs at check-in to get a room with 2 beds as per our reservation. Upon leaving, our safe stopped working and it took them over an hour to send someone who did not fix it and then another hour for 2 men to show up and fix it. The water in the mini fridge tasted like tap water and gave us stomachaches. And the restaurants were all terrible.
Set against a long stretch of Riviera coastline, Grand Palladium Colonial Resort and Spa gives guests an all-inclusive, upscale experience. The stunning Spanish colonial style architecture and décor throughout the hotel offers friends, couples, and families an unforgettable and unique vacation.
Nestled among tropical gardens and located along the beautiful Akumal coastline between Tulum and Cancun, the 414-room Grand Palladium Colonial provides tranquility for all. This luxurious resort gives guests an all-inclusive experience with over 30 bar and restaurant options, all-day and night activities, beaches, wildlife, huge hydrotherapy-based spa, and relaxing nature-filled grounds. There are several pools throughout the resort including two adult-only options, a natural saltwater rock pool, and hot tubs. To help better accommodate families, there is also a kids’ club, teens’ club and water park available.
A barrage of buffets, snack, and international food options are available on-site. What makes this resort unique is not only the number of dining options available but the fact it caters to restricted diet programs. The village-like resort complex gives little need to explore beyond the property but being located near Highway 307, guest have access to Adventure parks Xel-Ha, Xcaret, Xplor, and Alternative Tours.
The majority of the Colonial's rooms, which range from standard rooms, junior suites, and Mayan suites, are decorated with upscale Colonial Caribbean style. Mayan Suites feature private outdoor showers and terraces with hammocks. Ambassador Suites offer special perks like terrace hot tubs. All rooms feature comfortable beds and pillows, flat-screen TVs, minibars, and private outdoor space.
With sprawling beaches and lots to see and do, the all-inclusive Grand Palladium Colonial Resort and Spa is a Caribbean vacation that provides high-end comfort, excitement, and ultimate relaxation.
based on 78 reviews
Policies vary by room type and provider.
All of the sit-down restaurants require a little less than business casual wear. For men, this means long pants or leisure, non-athletic shorts. Women dining at these eateries should opt for a maxi-dress, dress shorts or capris paired with a short-sleeve top. Restaurants requiring this dress code include the El Dorado, La Adelita, and Sumptuori restaurants. The buffet restaurants and bars, however, do not have these same rules.
During your vacation at this resort, you’ll have access to non-motorized watercraft including kayaks and paddleboats. You can also experience and take lessons for water activities such as snorkeling and scuba diving. These lessons are led by trained divemasters and the resort’s dive center is PADI certified.
If you decide to have a destination wedding at the Grand Palladium Riviera Maya, you will have a wedding coordinator to help you with all of the planning and details. Get married directly on the beach overlooking the Caribbean Sea, or under the gazebo in its tropical garden. Have your wedding reception outdoors or move indoors to one of the meeting rooms. The night before the nuptials, the resort can also arrange for group outings to help the groom, bride, and attendants unwind with activities like sailing, golf and archery.
A junior suite is a good option for parents that are traveling with children. You’ll have your choice of a king size bed or two double beds in the main sleeping area. The sofa bed in the living quarters also lets out for extra sleeping space. The suite is also a little more spacious than a standard room. If you have a larger family, you can request connecting junior suites.
Live music and bands perform nightly in the theater. Games and competitions such as treasure hunts and karaoke tournaments are also fun family activities at the Grand Palladium Colonial Resort & Spa.
The spa provides an array of beauty services. Some of its special treatments include vapor baths, eco-meditative cold baths, Vichy massages, couple’s massages, and a waterfall spa.
If you have little ones aged 1-3, you can take them to the Baby Club. Supervised by trained childcare givers, they will have access to age-appropriate toys. There is also a toddler playground with sand and small slides. It is separate from the other playground for safety reasons. Like with daycare, there is a nap room equipped with mats, blankets, and pillows in which the little ones can rest.
If you want to fly into a major airport, you’ll be only 45min away from the Cancun International Airport. The directions from the airport to the resort are pretty simple. Just take highway 307 (Chetumal-Puerto Juarez Highway) toward Tulum to Chacalal. Another option is the Cozumel Airport, which is less than a 2h drive.
Grand Palladium Colonial Resort & Spa is located at Ctra. Chetumal-Cancun km 259.9, 3.6 miles from the centre of Akumal. Yal-ku Lagoon is the closest landmark to Grand Palladium Colonial Resort & Spa.
Check-in time is 15:00 and check-out time is 12:00 at Grand Palladium Colonial Resort & Spa.
Yes, Grand Palladium Colonial Resort & Spa offers free Wi-Fi.
Yes, Grand Palladium Colonial Resort & Spa offers free parking.
No, Grand Palladium Colonial Resort & Spa does not offer free airport shuttle service.
Grand Palladium Colonial Resort & Spa is 23.6 miles from Cozumel. Grand Palladium Colonial Resort & Spa is 48.8 miles from Cancún.
No, pets are not allowed at Grand Palladium Colonial Resort & Spa.
Yes, Grand Palladium Colonial Resort & Spa has a pool on-site.