|"Super friendly and helpful staff."||(in 221 reviews)|
|"Great location & very helpful staff!"||(in 201 reviews)|
|"Lovely room and helpful staff."||(in 188 reviews)|
|"The street noise was terrible."||(in 34 reviews)|
|"Needs better double glazing."||(in 7 reviews)|
|"Room service food was poor"||(in 19 reviews)|
tired, loud and dirty
The Attica bar
It's pretty has-been and tired - the rooms are loud, not sound proof, dirty floors, rickety heaters and tired bathrooms.
- water pressure in shower - toiletries - staff - cleanliness and size of room - great view - great proximity to all
Great location. Staff very helpful.
Room small & needs updating.
The location of the hotel was excellent. It was very clean and the staff were friendly and efficient.
It was impossible to keep the room cool. The air conditioning was inefficient and it always felt humid.
great location to everything.great value for money.
would prefer if there was free WiFi in the rooms.
the room and staff at front desk lovely also meeting a group from england at breakfast and talking was lovely very friendly also my 2 lovely flat white coffee at breakfast a must
just getting used to using the card in lift and room
Location, rate, parking, city close to ferry
no free parking, internet bad connection
Clean, comfy centrally located hotel
It was comfortable, enough room and relatively quiet. The decor was pleasant and modern. Staff were polite and helpful and the booking- checkout process was efficient.
The toilet was not flushing due to a plumbing problem that was resolved overnight. Notice was given of the problem so that at least we knew...( Bins filled with water helped in the short term!)
The staff were friendly and helpful and I enjoyed the top floor restauant
My room was near the elevators and they rumbled which could be heard at night.
Hotel front desk staff were excellent and very helpful and friendly.
There was no safe in our room.
Great value for money, basic accommodation at below basic price
Set in lively Auckland CBD, just five minutes from Auckland Ferry Terminal, Grand Mercure Auckland offers a library, an express check-in and check-out feature and conference rooms. It is situated a brief stroll from Queen Street and Viaduct Basin.
There are a variety of amenities available to guests of the hotel, such as babysitting/child services, a 24-hour reception and valet parking. In addition, the multilingual staff are on hand to provide assistance. The hotel also features a well-equipped gym.
The elegant rooms at Grand Mercure Auckland have free wireless internet access, a flat-screen TV and a mini bar. They are air conditioned and offer an in-room safe, a private bathroom and a refrigerator.
As well as a sophisticated and relaxed bar, the hotel has an on-site restaurant serving international cuisine. Alternatively, there is a large selection of international restaurants nearby.
Grand Mercure Auckland is within walking distance of University Of Auckland, Skycity Auckland and Sky Tower. The hotel is also close to the area's well-known clubs and pubs, plus Auckland Town Hall is within walking distance.
based on 1,073 reviews
Policies vary by room type and provider.
Grand Mercure Auckland is located at 8 Customs Street in Auckland CBD, 0 miles from the centre of Auckland. Queen Street Shopping District is the closest landmark to Grand Mercure Auckland.
Check-in time is 14:00 and check-out time is 11:00 at Grand Mercure Auckland.
Yes, Grand Mercure Auckland offers free Wi-Fi.
No, Grand Mercure Auckland does not offer free parking.
No, Grand Mercure Auckland does not offer free airport shuttle service.
Grand Mercure Auckland is 11.1 miles from Auckland Intl. Grand Mercure Auckland is 57 miles from Great Barrier Island.
No, pets are not allowed at Grand Mercure Auckland.
No, Grand Mercure Auckland does not have a pool on-site.