Excellent
10.0
Pros:
The jacuzzi tub in our room
Cons:
The carpet
Excellent
10.0
Pros:
I enjoyed the fireplace in the room and having a balcony. The location was great.
Cons:
We were disappointed that the pool and hot tub were closed, would have been nice to be able to use during the snowy weather. Hopefully the lounge/restaurant will be occupied at some point, it'd be convenient to be able to dine on property.
Good
7.0
Pros:
Location was great and the restaurant across the street is wonderful
Cons:
It was quite dirty a jacuzzi tub had not been cleaned there are only two towels in the room there was a stain on the comforter of the bed and the TVs are pretty outdated
Excellent
10.0
Pros:
The spa tub was marvelous and we really enjoyed the fireplace and the view was spectacular.
Cons:
No instructions on how to turn on the TV a little thing but the hidden button is a bit much it should be identified. There's no table in which to eat on we had to sit on the bed.
Poor
1.0
Pros:
It was right in the centre of town.
Cons:
Very old property. Soggy carpets, dirty walls. A dingy feel overall.
Excellent
8.0
Pros:
I really like this hotel.
Cons:
The laundry machines suck
Excellent
10.0
Pros:
Clean, next to river, service was great,
Cons:
Not at all
Okay
4.0
Pros:
I like how you can drive right up to the door. Nice layout and location and I mean the room has a nice layout as did the outside parking lot etc. Sorry, I was trying to be nice and
Cons:
Its just old and run down. I had ants all over my fridge. The front desk said if we smoke in here they would charge me $350. The room smelled like old smoke so I used half a bottle of air freshenerjust to get it ok. Jacuzzi took 45 minutes to fill up halfway and thats because I used a bucket and carried it to the tub from the sink. I am a positive person usually but I would have been less than thrilled paying half of the $165 that I paid for this room. Trying to get the toilet to flush you have to hold it for a full minute. In need of a serious remodel. One little garbage can for the whole (iIm sorry I know these reviews can sting but I would never stay here again. For $165 on a Thursday night I feel ripped off
Excellent
8.0
Pros:
loaction; value;
Cons:
Outside trash cans were not tended, many were full to overflowing. The onsite restaurant was closed for renovation during our stay. The floor of the room above us was creaky/noisey so bad that anyone up there who walked made much noise.
Poor
1.0
Cons:
Room carpet was disgusting
Okay
4.8
Pros:
The view of the river was nice and the location of the hotel was great.
Cons:
We were not able to check into our room until 8 pm when stated check in is 4 pm. The staff stated this was due to house keepers not showing up, however this is a common occurrence on reviews (wish I would have read them instead of relying on stars). When trying to fall asleep, you could hear every little thing the room above you is doing. The rooms and carpet were old. The room was listed as a suite, but was merely a room with two queen beds and a refrigerator. Will definitely not be coming back.
Okay
4.0
Pros:
Great location, close to everything, cost, view of river.
Cons:
Chair was falling apart, carpet old and dirty.
Good
7.0
Pros:
Room was very clean and did not smell.
Cons:
My only complaint was that the heater was very loud when it was on.
Excellent
10.0
Pros:
Shilo is always good in Bend
Good
6.0
Pros:
Nice large pool with spa and sauna.
Cons:
And the first room was Very old and outdated. The mattresses were saggy and the carpet looked awful. We got a new room and the mattresses looked a lot better but the carpet was disgusting, I got sick! I couldn’t breathe I don’t know what kin
Excellent
9.0
Pros:
The staff, location, breakfast, River, pool, hot tub, sauna, fireplace..awesome little gem!
Cons:
Upstairs units were transparent in activity. Could here EVERYTHING in the downstairs units making it difficult to sleep.
Okay
5.0
Pros:
Large room. ok breakfast. reasonable price.
Cons:
Outdated décor. The kitchenette had extremely limited utensils, no flatware, no teapot or other way to heat water. The heating system in the room was not calibrated correctly, and the indicated temperature was about 10 degrees lower than the actual.
Excellent
10.0
Pros:
Surprised how lovely this place was. Our room had a fireplace and opened the patio to find a river and ducks. Sheets were soft and people were great.
Mediocre
2.0
Pros:
The location
Cons:
It was filthy. The carpet was so extremely dirty. There are holes in the walls where picture use to hang, I will never stay here again. So gross...
Excellent
8.0
Pros:
large room, nice staff (friendly)
Cons:
no
Good
6.0
Pros:
Beautiful setting and the grounds around the building were well kept . Easy access off road.
Cons:
Our room was very old, actual rip in the fabric on the couch, and just overall looks in need of a remodel. It also did not meet my standards of clean but its Bend and hard to find affordable room - for the price - you get what you pay for.
Poor
1.0
Pros:
Location and pet friendly
Cons:
After checking out after only a short stay overnight,I find out the hotel added an addl $250 without discussing anything with me.They claimed my dog did damage to the carpet. Impossible as my dog was in a crate the whole time.They refused to call me back
Excellent
8.0
Pros:
Staff was excellent.
Cons:
It was a fine hotel.
Excellent
10.0
Pros:
Our room was amazing, with a separate living room and a rear door that opened on to a small sitting area on the bank of the river. Flowers were in bloom (this was in July) and ducks were flocking.
Excellent
10.0
Pros:
The front office staff were awesome. My room wasn't ready yet so they upgraded me and made me feel welcome.
Cons:
Nothing wrong.
Excellent
10.0
Pros:
We have stayed before and consistent ion all levels
Cons:
That the restaurant was closed down and it did not indicate closure on app.
Mediocre
3.0
Pros:
Best thing about it was the location/ease in accessing.
Cons:
The hotel was very dirty. The floors were not cleaned. It looked like they do not vacuum and there was pieces of candy or chunks of something all over the bathroom floor. Also did not like the toilet. It was small, short, and old. Ddid not work well.
Good
6.0
Pros:
It had an indoor swimming pool.
Cons:
We booked a room with a queen bed and pullout sofa. The pullout sofa was broken. There was a note as you pulled it out that's it's broken. We didn't want to ask for another room because the hotel was booked and it was too late in the night when disc
Okay
5.0
Pros:
The staff were great. Free breakfast was okay, they did have a hard time keeping up, but it was Labor Day Weekend, so I'm sure that was the reason. The food was okay.
Cons:
This hotel definitely needs updated. I don't know what year it was built, but it is seriously showing wear and tear. Carpet, paint, sinks/faucets, toilet, etc.. The one in Portland has the same issues.
Good
7.1
Cons:
Room smelled of old smoke.
Mediocre
2.0
Pros:
Pools
Cons:
Breakfast, no vending machine, old and dated
Good
6.0
Pros:
The room was great, comfortable and large.
Cons:
The staff was terrible. I tried to check in 45 min early and they were very rude and abrupt. I just wanted to check in, not get to the room. They were QUITE adamant that I wait. I noticed while I waited in my carthat they helped other people check in.
Good
7.0
Cons:
Carpet in rooms are old should be upgraded...and outside pool is dirty with ducks swimming in it.
Good
6.0
Pros:
Close to shopping and easy to get to you.
Cons:
Very dated. Carpet stained, didn't take my socks off.
Excellent
10.0
Pros:
I loved the size of the room, the river access from the porch, and the fireplace. Shilo Inn was excellent for the price!
Excellent
10.0
Pros:
Very comfortable and friendly staff.
Cons:
I loved the large room, breakfast and appeal.
Okay
4.5
Pros:
1) Breakfast is reasonable 2) Indoor and outdoor pools, and indoor jacuzzis
Cons:
1) Specifically got and paid for a room with an extra sofa bed, but despite a handful of calls to the front desk, we couldn't get the sofa bed made up! 2) Randomly, of the four nights, the room was not made one day and new towels weren't provided another night.
Good
7.3
Okay
4.5
Pros:
Large suite for the price and the indoor pool open until 2300.
Cons:
The entire suite that we stayed in had not been updated in the last 30 years. Old carpet and upholstery on the furniture. The toilet looked like a tiny spaceship, and the tv was a big cube that was on a cart that rolled around the suite as far as the cables would allow. The continental breakfast was terrible, we got there with an hour before it closed, and had to wait for more plates, and there were only scraps left. No eggs, some small hard bits that used to be sausage, no potatoes, the bread was stale, juice was empty, etc. I won't be staying here again.
Okay
5.7
Pros:
I liked that it was conveniently located and no road noise. Breakfast is provided, but runs out of food quickly and doesn't get replenished in a timely manner.
Cons:
There doesn't seem to be any sort of housekeeping checklist. Found a dog turd under my bed, lampshades askew, missing lightbulbs, items from previous guests left behind in room, 1.5 pillows per person for a king size bed, had to wait at front desk for a breakfast voucher for 15 minutes, free breakfast was down to a handful of potatoes and some cold cereal by 8:45am and didn't see it get replenished for 30 minutes after I arrived, parking lot icy and dangerous, old square televisions, door between rooms splintered and not secure, lights in toilet room didn't work, very dark room even during the day.
Good
6.8
Pros:
Pool & spas & saunas & steam room were the best!! The breakfast brunch could be a little better. Need Real fresh juice & fresh fruits. Added tea selections & bacon to go with the sausage's.
Excellent
9.4
Pros:
The hotel was a little outdated, but the room was huge and very comfortable. We really enjoyed relaxing in the hot tub to warm up after rafting the cold Deschutes. The staff was very helpful and friendly. And we liked the location.
Cons:
The complimentary breakfast wasn't great. All of the hot food was cold, so we went somewhere else for breakfast. But the room was such a great value, we didn't really mind.
Excellent
10.0
Pros:
It was great
Cons:
The gps doesn't take you right to it, it marks it on the freeway but that's a minor issue.
Good
6.5
Pros:
The location was great. Easy access to freeways and near a lot of different activities. Also close to gas stations and places to eat.
Cons:
The staff was rude. My boyfriend and I drove to Bend from California to visit a friend. We arrived in Bend around 3am. When I walked up to the front desk to check in the guy at the desk acted like I was inconveniencing him. When I went to check in he told me our room was canceled. This was extremely upsetting because it was 3am and we were very tired and wanted to sleep. I just think it is very strange that no one bothered to call me to tell us our room was canceled. When I initially booked the room I got a confirmation email and received no further correspondence. The man at the front desk continued to repeat: "You should have called to let me know you were checking in late." Okay, fine, I get it. However, it was 3am and I didn't need to be hassled.
Okay
5.4
Pros:
Location is good.
Cons:
Rooms haven't been updated ever - not even the bedding. We had bed bugs in our room. Complimentary breakfast is supposed to start at 6 but restaurant was still closed at 6:10.
Excellent
8.0
Cons:
We made the reservation for two queen beds but when we got there they said they had us in a single king. We had to get a roll away for my kid. Theyou were all booked an we couldn't change rooms. There was something wrong when the Web page made the reservation.
Mediocre
2.5
Cons:
In our weekend stay, we received no maid service to change towels, make bed, vacuum. The carpet had several large wet spots. The television reception was poor. The room was very out dated with its decor from bedding to lamp fixtures. The toilet worked really hard to flush and the lighting was poor. Wish we hadn't stayed there. Not even worth what we paid. Think twice before booking here.
Okay
4.0
Pros:
Location and relatively low price.
Cons:
Bedding was long in the tooth, and carpet not clean
Okay
5.7
Pros:
Nice outdoor pool, convienant location and on-site lounge.
Cons:
Not the cleanest rooms but would be great with kids.
Okay
4.5
Cons:
This hotel is way over priced. I spent 144.00 per night for a outdated room. Also when trying to sleep you hear kids running in the halls and when I told the front desk. They said we cant stop the kids from running and I said no but you could relocate my room. No one followed up nor did a thing about it. I did get a 44.00 discount when I checked out but considering everything I would not stay there again. They also only gave us one room key because they were short. Just like another customer complained about
Good
6.8
Pros:
It was convenient location, but the rooms were outdated but decent. The breakfast was good and the staff was friendly.
Cons:
The room was outdated and the counter had a crack in it. Also it didn't look like they had dusted and cleaned very well.
Good
6.5
Pros:
The rooms at the Shilo Inn are dated, but clean. Bathrooms were clean and spacious. The highlights of the hotel are the full breakfast with surprisingly decent coffee, lounge on premises, conveniently located to restaurants, shopping, and downtown. The indoor pool is kind of murky, but the outdoor pool was lovely. Premises were quiet and peaceful. All in all a great value for the $$.
Cons:
Furnishings were dated and a little too tired to be considered rustic. It definitely needs some cosmetic overhaul, and travelers who need to be pampered while away from home should look elsewhere. But if you want a reasonably priced hotel with good amenities and don't plan on spending a lot of time in your hotel, the Shilo is a great option.
Okay
5.7
Pros:
Comfortable bed Access to restaurant Beautiful outdoor setting
Cons:
Dirty towels not taken the next day after the first night. Room not cleaned...vacuumed for a couple of days. Tub never cleaned. Things UNDERr the bed that have never been cleaned! Bed not remade...except for one day. SMELLY garbage next to the restaurant! LONG wait at the office while the person in charge talked on the phone...should have put the person on the phone on hold and helped the people in front of her. Poor management!
Mediocre
2.8
Pros:
Maintenance employee was polite and professional. Three of the four front desk employees that we dealt with were polite and professional.
Cons:
Awful customer service (repeatedly) from one front desk employee (no name badge.) Blood and urine stains on mattress and mattress pad in first room. "Upgraded" room was barely acceptable regarding cleanliness. Hallways and common areas were dirty.
Good
6.0
Pros:
The price was reasonable.
Cons:
It was outdated and pool wasn't maintained very well
Excellent
10.0
Pros:
The hot breakfast buffet, the big room with a kitchen & living room area. All for an unbeatable price. Had
Cons:
Old fashion living area, needs to be upgraded.
Excellent
10.0
Pros:
The room was clean and large. I've never slept on a more comfortable bed and loved the pillows too. Large bathroom with an oversized tub. The tub stopper was missing and the maintenance man came after hours, from HOME to give us one! The water pressure in the shower was perfect and we never ran out of hot water. Lovely river view and fireplace. 2 pools, 1 indoor and both clean. The continental breakfast was huge and served in a restaurant setting, food was yummy, hot and plentiful. We even received a voucher for 2 free glasses of wine or other beverages on top of the free breakfast! I've never has such great hotel staff from beginning to end! Love this place and can't wait to come back!!!
Excellent
8.5
Pros:
Good quality and value accommodation.
Cons:
When booking, double queen room does not mean two double beds, but one bed + sofa. Noisy air condition/heating. Wooden two story structure - you will hear your neighbor alarm clock and walking around.
Good
7.7
Cons:
Pool nice Free breakfast
Excellent
10.0
Pros:
Free drink and breakfast.
Cons:
TV was not in front of bed.
Excellent
10.0
Pros:
They have a pretty decent free breakfast, good priced rooms and nice pool area
Good
6.8
Pros:
Facilities were good and the room was big
Cons:
Furniture was getting old and we could hear every foot step from the residents upstairs
Good
6.8
Pros:
Loved having an indoor and outdoor pool. Perfect for summer days. Beautiful location. Comfortable bed.
Cons:
The building we were in was in desperate need of an update. The room was very dark and noisy.
Mediocre
3.4
Pros:
if you want a beautiful clean room book on riverside
Cons:
don't book around the outside pool the rooms are Horrible not worth the money!!!
Okay
4.5
Cons:
I was highly disappointed with the hotel! It had sub-par rooms, just didn't feel clean. The facilities need to be updated. We also had housekeeping just barge in without knocking.
Mediocre
3.1
Pros:
The happy hour menu at the bar was good. Cody, the bartender, gave us great service and treated all of us well.
Cons:
The staff at the front desk were the rudest and the most non-customer service people I've encountered in a customer service oriented environment. Several things in the hotel room were broken and in need of repair including the microwave which caught my paper coffee cup on fire. If it were just me, I would chalk it up to bad luck, but our entire group & other guests we talked to experienced the same thing. What we paid for or rooms, was definitely not worth it!
Good
7.1
Pros:
Pet friendly. Indoor pool. Hyper 80s rooms.
Cons:
Ac went out in the middle of the night. No apology - no nothing.
Mediocre
2.0
Pros:
it is by a river
Cons:
the hotel is in shambles - do not tell people to stay here. shower doors fell off twice!
Mediocre
3.6
Pros:
Nothing.
Cons:
Late night noise was bad. Becky - the front desk associate put us in a downstairs room and put a busload of teenagers in the rooms above us creating loud noise until midnight! Awful experience and will not stay there again. Food was cold and the room was like a cave. We should have NEVER been put in a downstairs room with the amount of noise from upstairs rooms (some kind of youth sports team).