Pros: The people who helped me out were super friendly.
Cons: When making the reservation, it accepted my debit card and due to recent theft and hacks into my debit and credit account, I've had to cancel my credit card.
Seeing as my debit card was accepted online, things would've ran smoothly. I arrived around 11:00pm on a rideshare to Redmond, OR with nowhere else to go, having to be in Portland, OR early the next morning, I was eager to get going. Instead of paying the original $50 or so for the car/deal that I had initially signed up for, I had to purchase a $130 car, and had no other choice.
This put a huge dent in my funds. I'm very unhappy with the fact that I was not notified of this and really would've avoided that if I had known.
26 Mar 2016
Pros: Great agent in bend Oregon office, Trevor. Helped out in tough situation
Pros: I had a Toyota Corolla - ?"S" = good handling, I liked the monitor that showed the "area in the reverse mode" - and it maneuvered well in the turns and backing up.
Comfort when driving - very pleased!
Great customer service. Car not cleaned before ren
Pros: The customer service, ease of pickup and drop off was excellent. Very happy with the transactions! No hard upselling and we were in and out within 5 minutes. Small airport and no wait time in line to pick up. Drop off was during early hours and we only needed to park the car and put the keys into a drop box. VERY HAPPY with ease of renting/customerservice/ease of drop off.
Cons: Car had not been cleaned at all before our renting it. Dash had soda spill and was sticky. Seats were marked up and had crumbs all over the back seats. Inside window was so dirty, we at first ran the defrost because it was just fogging up. Outside was dusty.
Sonata didn't have fabulous pickup and at the seats weren't terribly comfortable. This doesn't reflect on Enterprise, just the actual make/model of the car.