The President Hotel

staff were brilliant breakfast ok bed comfy

the room was very cold the heating needed to be on longer when it went off at 11 pm it suddenly went very cold the radiator was in wrong place to near the door feel it needs updating hotel tired

Man on reception was lovely carried our cases up as the lift didn't come.breakfast was lovely and gentleman (think someone called him ian ) who was behind the servery was really nice.

Was on 4th floor and 1 lift that didn't come down to us 3 times cos people below left doors open so had to walk up 3 times,no plug sockets worked in the room,no blind in the bathroom.no hairdryer as stated.the woman in reception was a bit sharp!

First room had no heating. 2nd room sounded like shower was leaking so complained as it was cold aswel. He said its the gutter the water was banging on barrels. And the window had a crack in it. Sink shelf was hanging off. I slept with my coat on. Also 2 arguments in in both rooms at 3am

If they cleaned it. And put heating on. I slept with coat on

Nothing !!!

I was shocked when the taxi pulled up outside the hotel as some of the letters had fallen off the front and didn't know which hotel it was. I asked the taxi driver was there another hotel with the same name but he said no. We went in and couldn't open the front door it was sticking and very difficult to open. We went to reception and the woman on reception didn't look too happy to be in her job. We were given a key and our room number. I opened the door and was extremely disappointed as I had paid for a room which in the pictures looked something very different to what we had been given. The room was freezing and a sign on the bathroom window was do not touch the window. I thought with the wind and the rain belting towards the window the glass was going to go through any second. The room was very basic and extremely tatty but granted the bed was very comfortable and clean. Our second night we had no hot water from the shower and the shower handle fell off which nearly broke my toe !! I went down to the reception and I told the guy on the desk whom I will add was very nice and very pleasant throughout our weekend stay. He said we could move rooms and got us a hot shower that was working. By this point I felt my weekend was ruined and I felt let down and very disappointed. I paid 133 pounds for 2 nights in this hotel and it wasn't worth a tenner. I've stayed in much nicer places at less than half the price. May I also add the breakfast was flat cold so only had breakfast one morning and I had paid for both mornings. I feel I should have been getting paid to stay there instead of the other way around and feel I should be compensated to the full amount I paid. Very very disappointing and I would never stay there again. I suggest you change the pictures of the hotel and take some up to date ones and telling lies and false promises to your customers !! I'm very unhappy and very let down and feel cheated. First time .. Last time !!!