The President Hotel

The young man at reception.

Before booking we telephoned the hotel to check which room I needed to book in order to have a jacuzzi bath. Was told an executive suite. Upon checking in and going to our room we found it to have a shower. After speaking to the young man at reception whom I had spoken with on the phone. He said that there were no rooms available with a jacuzzi but offered us what he described as an executive room with a bath. The room was freezing cold, the bathroom was dirty and the tv had to be tuned in. When we left to go out the man in reception said that he would get the porter to clean out bathroom. He also told us that the bar was open until midnight and that there was entertainment on. We returned at 22.15 to find the night porter sat with a friend drinking cans of beer. When we went to go to the bar he told us that it was closed but other bars were open near by! We had to ask for a heater for our room. When going back to the room we found that the bathroom was still dirty yet the porter said he had sprayed it will domestos. There was no smell of cleaning products. We froze all night in the room despite the heater being on. Before checking out in the morning I went to report my complaint with reception but there were no staff to be found anywhere!