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Hospitality; friendly team; F&B Room service were slow
Proximity to/view of Haram and food Services, staff, electrivity was off for few hours, water were off for few hours, very expensive for the 3stars services provided to us.
Location, VIP buffet @ 29th floor, Kaaba view was amazing from our room. Water stand while u take bath , not enough slop so water drained right away, when u take bath water stand on floor , asked house keeping to send me wiped which was not provided, this was the only thing was un pleasant n that's why I gave this hotel 4 star.
we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!
Staff was friendly and helpful. Clean overall good experience I believe the breakfast buffet could be much better.
The Wi-Fi was so slow that I couldn't open youtu.be videos or Google. The restaurant had bad food cause me a stomach ache.
evry thing nothing
- It was the 1st time experinced Hilton Suites Makkah - It is a very nice hotel with very good location near to Al-Haram - Having the linkage to the mall giving a very good opportunity for internal shopping - It is nice to have the hosts with "Dates & Arabic Coffee" but it's not avaialble all times which means need continous replenishment. - Restaurant's fees is a little expensive comparing with other good restaurants around. - Internet needs to be extended to 4 or 5 devices specially for the 2 BR suites - 3 devices only could be understandable for single BR. - Transportation avaialble with the agent is really veyr luxury but as well very expensive comparing with the same luxury could have it from direct deals.
This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.
the excellent location and being inside a shopping area the restaurant staff performance is not so professional
Good Location, nice rooms. My booking was not updated at hotel to reflect breakfast as part of booking and had to call agoda and fight with them to update booking. had been placed on hold on a international call on roaming network. charged USD 43 for 2 calls lasting 29 minutes. very agonizing. The hotel reservation staff was very uncooperative.
The location of hotel, the interial design and the space for each room There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink
very near to the mosque .
Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality
location ,good breakfast,comfortable parking ,the security down dont refer to the parking as you need ,the security has no smile and tough
location and service is unparalled especially in this location
The location is excellent The staff in the front desk need to be more professional
Clean, comform and excellent location Expesive and the car parking cost very expensive
Staff courteous and helpful. Very close to the Holy haram. No bath robe and toilet slippers in the room. No TV channel with Urdu/ Hindi language.
The reception and the breakfast buffet. The room itself was not that clean; especially, the pillows and the bathroom.
Near to Haram
الفندق نظيف واستقبال شرح مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه
u cant sleep beacuse there is no insolation in the walls so u can here any movment around the room ,, as they r inside the room
location and room comfort. they were impolite. they tried to charge me on thier rate not booking.com rate until i asked for the manager
excellent treatment on arraival and departure . good staff . very nice resturant and food . I had no single problem exept when calling for booking conformation . differant code from day one of my arrival until I left I was so happy .I wish I always to stay in the same hotel . the only thing I need to have same booking conf no becouse your no was differant than them .
hotel property is close to the holy place of Muslims and very convenient.
Location very close to the Haram Holy mosaque and attached to shopping mall with resturants and supermarket the pillows hard and the lighting in the bathroom reflected from the side mirror of the room
great only inside the toilet if water falls near the out area of comode it is for draining automaticllay probably the floor level is not accurate.
its near the kaaba
good service and very good location close to alarm very nice restorants notning
location, breakfast food and staff, the reception staff and the way they treat customers.
Location Old furniture, style, food.
The hotel is located directly in front of the Holy Mosque. It has direct access to the mall and the food court. There is no car parking yet. It takes too much time to get down as the hotel is located in the 11th floor of the tower.
The most important thing to highlight is the proximity from Haram, within few steps you are inside Haram. Nothing Special
- The location is very near to Haram - the buffet was Excellent, rich variety of food & excellent taste. - the bed was very comfortable. - Room service is Bad I requested extra touls & I never get it.
The location is excellent and no problems waiting for lifts even at prayer time but location does not turn a poor hotel into a 5 star one! I am not sure how this hotel can possible be described as 5 star. The room was small and dingy with a great view of a concrete wall (despite part Haram view being booked). Worse was the poor standard of cleanliness - marked pillows, sticky surfaces and fridge that still had the last guests half eaten desert in.
At first we were given triple room at m129 It smell so bad that it was making us sick After complaining we were switched to a good room in 11 floor Bad smell
the location of the hotel is perfect, being near the haram and overlooking the ka'abah.
The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait). Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.
The hotel is one of a kind, i've stayed in it during the last 10 days of Ramadan (peek seson in Makkah), i realy liked the location of the hotel it is infront of Abdul Aziz Gate (5min walk), and the iftar and suhoor buffai was delisious. The price was very high
1- It's in front of Haram. 2- Maintaining Shopping Centre with all facilities. 3- Have Parking Services. 4- Good Breakfast. The breakfast was included in the room price at the time of booking, and once we check in they confirm the same. However, when we were going to have the breakfast, the resturant manager was stopping us for more than 10 mnts. to confirm with reception, were they give wrong information as well. Which you have to go back to recepption to ask them to call the resturant to allow you have the breakfast. It was the warst thing during our stay in the hotel.
The breakfast was good also the place of that buffet was nice i reserved for al harm view but they gave to me part of it.
no car pariking
Everything was good about this hotel. It gives you an elegant 5* feeling. Look and feel is beautiful and stay is very comfortable. The hotel is very close to Haram. None
This hotel is filled with rude and irrogant employees, on top of terrible service. The breakfast was also horrible. It was limited to Arabic food with no variety.
Breakfast buffet was wholesome Extremely poor service, It'll take 10's of calls before reception will answer the phone, if you persist they'll pickup and hangup on you. Nasty smelly bathrooms, don't think this hilton has heard the word air freshner. no pen/pad, daily 3 towels to share among four people. Wish there was option to attach pictures/video here. When booking pics showed Quad rooms with 4 full beds, however room had only 3 beds and one sofa-bed with thin mattress causing back pain to my 15 year old. If this is hilton quality service, I'll take Motel6 anyday for 10th of the cost.
Very Near To Holly Haram .. and Good Services
The hotel is just in front of the Haram. You just walk down and you are in the Haram. Cleaning of the room was really bad. We stayed for two nights there and no body came to clean and make the room.
Good beds No day light and windows were pernantly closed..
Staff were very cooperative The room was not well prepared - there was no hot when arrived then they told me that I have to switch the heater on which took around 45 n=mints to hot water and take shower. Then the basin was not working and no towels in the room - I have to call for all of that to bring!!!
The hospitality and the caring staff - The meals were very good
big room , alot of chanel TV far from Haram but there is bus take you there every half hour, not recomended for old pepole
location of the hotel is suitable also the room is very confi and clean food
Nothing special I can say... it was normal. The hotel is far from Haram. Have to use taxi or bus to go to haram which is not convenient everytime.
I liked the number of buses the hotel assigned for going to haram Everything in the hotel is very expensive. Food is not testy. It is far from Haram, with all the efffort spent to ensure good connection to Haram, it is not alwys working, due to out of hands reasons (hotel management can't do anything for it). Kitchen vave nothing to be used in it.
I did not like anything at all?? The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric
Excellent decore and furnature and nice staff Location and the use of public transportation to go to Haram where few bus shuttles and more people to ride
hospitality a booking.com site mentioned that the place is very close to the main attraction in mecca but this was not true and it took around 10-15 minutes by bus to get there
clieanliness and staff location and logistics
Everything was likeable There was no Gym
Nothing specific Bad parking area They do not have reliable transportation to the Haram as promised Room service is insufficient and they usually delay Room supplies are very limited.
Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.
Room survice, To put more type of main course in the buffet
The staff were very curtious and helpful.
The location of the hotel was the only good thing that I like The staff not friendly, the room was not clean also they gave me the room I chose first then they ask me to leave to other room not haram view as my reservetion because it reserved for company and they gave me smaller room with garage view !!!!! The rate for that room is different than other one when I talk to them the manager give me discount about 200 AED !!!
Room is comfort Its alittle bit far away from haram
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. Loved everything!
the room the view was very poor
Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff. We liked everything !
I had my booking confirmation in place & even I called the hotel before arrival & inform them that our 2 rooms has to be in the same floor since you do not have connection facility. When we arrive in the hotel, we find out that the both rooms are in different floor and when tried to explain to the reception person, he was not help full at all and wanted to charge us extra amount since no room are available in the same floor, So my husband had a fiat with them and we had to wait for 45 mint's for them to confirm that we will be in the same floor and I have to wait for 15 mints for my room to be ready which I was not happy at all.
The location is excellent and the room and fascilities were fair enough. Reception staff and reservation staff were very bad in English. It looks like they expect only Arabic speaking customers !!!