Zanhotel Europa

The location was great, and the lobby is incredible. You could feel the springs through the bed, air conditioning was noisy and the whole room was dusty. There is a dangerous step going up into the bathroom. Once you leave the lobby the rooms and hallways are quite dingy. Certainly not a 4 star hotel. We checked in late and the young man at the desk was rather unfriendly. We were also told our stay did not include breakfast, although this was stipulated on the reservation. He also said nowhere was open to eat at that time: 1am, yet walked two blocks to find 4 places open (near the train station). There was two of us, and would have liked to connect two phones and a laptop, but were refused as there was a max of 2. Overall, a very poor experience.

location Staff

Room was well kept, clean and offered all you would expect from such a hotel, reception desk staff very friendly and helpful when asked for information. Breakfast buffet was not grand but there was a nice spread of cheeses, cold cuts, a choice of boiled or scrambled eggs, bacon, cereals, Italian breafast pastries, jams, butter, yoghurt, fresh and dried fruit. For one the room as a bit too warm for my liking but I solved this by simply leaving a window open since there was apparently no way to turn off the heat. Also while the breakfast food and fresh juices were excellent the coffee left much to be desired, I would expect at least a nice moka or perculator-brewed italian coffee not an instant coffee dispensing machine.

Air conditioning did not work