Bilbao Hotels

location, room comfort, the staff at the reception desk

Wi-Fi didn't work in the rooms.

Always a great experience!!

None

Central location, updated decor, helpful staff, good value

Some upgrades, like the floor, were cheaply done - squeaky laminate

good value for money.very centrally located.

Friendliness of staff, comfortable room, location near bus station and good restaurants, value for money.

Great location and a really nice room.

Location, free wifi.

Closeness to the shops and bus station. Breakfast buffet

The position of hotel with the coloured glass windows overlooking the river - superb spot to sit in the room and just view the river and only 5 mins walk to Guggenheim Musuem. The restaurant was lovely and also had a very good bar with tapas - excellent. Bathroom decor glamourous.

Great food in Bilbao and Fabulous Gugenheim Museum.

Lighting in room was minimal and it was difficult to see in the room, especially over the bench where suitcases were placed and there was no overhead lighting.

Two female travelers: Comfortable beds, safe, clean room. Just across the cool foot bridge to everything downtown. Good location -- walkable to the Gugg. Very welcoming of foreigners and most of the staff speaks English very well and were able to communicate complicated transit directions to me (like how to get to the bus that takes you to the airport) despite my limited Spanish. We were even able to borrow an adapter for our phones. It's not "the perfect" central location, but good price relative to hotels that are right at the city center. If you want the air conditioning to cool you room down, leave a key in the placard when you leave for the day, otherwise it turns off to save energy. Room smelled clean and fresh. We were fine with the size of the bathroom area.

The lobby sitting area needs a good dusting/cleaning and maybe new carpet in the hallways.

location and price

Room was very comfortable and quiet. Hotel was in a good location for seeing the city of Bilbao.

Thought ther could have been a wider choice at breakfast.

Great value for money

The location with respect to the Guggenheim was perfect and the eating facilities, breakfast buffet. bar, and restaurant were excellent

The actual room was awkwardly shaped such that there was a pillar that severely limited the seating at the bench. The television had to be on this bench but was too far away from the bed to allow the ticker on the news screens to be read. The WiFi required a new password every day

Hotel is good and clean. The big artistic column(?) made of gravels is very impressive.

The staffs in front desk are not very professional. They charged me twice because they didn't check that they charged on my credit card when I booked using booking.com. So, I'm arguing rightnow. Be careful, everybody!!!

Great location, friendly staff.

Smoke from bar on ground floor spreading to all floors of the hotel. Noisy street (although not the hotel's fault)

small, personal, quaint

Excellent location, very friendly and helpful staff. We had a very quick stay and did not have the full experience of staying at the Carlton. The concierge was very friendly offered to hold our bags while we explored the city after check out

A nice Hotel in downtown Bilbao

It might need some renovation in a year or so - the restaurant is just ok

The room is luxurious

The food is awful - pretentious, way overpriced, duck was undercooked and rice dish was swimming in chicken fat; there was nothing extra on the "main dish" plate except one item - duck for the duck plate, rice for the rice plate. Stay out of the restaurant!!!

Large comfortable room. Free WiFi. Close to city centre and metro station. Very good breakfast.

Location is great, next to the old town and next to tram line. Private parking for free behind the building, easy to get in and out. Helpful staff. Nice room for 3, with 2 windows, TV, big beds, very clean. Nice, new and very clean bathroom. Will stay there again. Excellent value for money comparing to other hotels in Bilbao.

I'd suggest adding more light/lamps for the nighttime, it's dark in the room with the shutters closed.

Clean, generous room, excellent location near old quarter. 50m from a pleasant tram ride to the Guggenheim.

Limited parking

Amazing location, clean rooms and friendly staff

Room was smaller than expected

Feeling a little stressed from driving in we were welcomed by free snacks and drinks in the lounge. Our room was outstanding with good views ofth Guggenheim and we had thoughtfully been given an adjoining room for our accompanying daughter. We enjoyed our stay and would recommend this hotel to others.

relaxation and luxury

Superb bed, spotless room and bathroom, very helpful and polite staff, really close to metro station. 50 euros for a hotel like this is a real bargain!

I liked the location. quite room like I asked in my booking, breakfast, clean room.

Bed litle bit hard and bedclothes coud be modern and better quality.

Location.

Internet access. The wireless device from the floor my room was located always was unaccessible, I had to connect the device from another floor, giving me worse connection.

Comfortable room, spacious for european standards. Bed was amazing. Very clean. Hotel smells delicious. Friendly staff.

You can hear the noise from the hallways and contiguous rooms.

Pets allowed and location, fully restored

No parking

The room was very nice and modern and looked much better than the pictures. The staff was friendly

We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city

locationwise the hotel was great

The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard

good location

I just stayed overnight. Private parking with lower overnight price than the local parking.

The hotel does not have an elevator. The Hotel Name is not clearly visible from the street some meter away from the entrance.

We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us.

We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.

A very well located, comfortable and clean hotel with friendly and helpful staff

No hangers in closet No place to unpack suitcase Outrageously priced breakfast

We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there. The Guggenheim is an interesting building with unique architectur...

Facilities as they stand we're terrific. Clean, contemporary. Business luxury.

Staff– a bit disorganized and not super helpful. Individually, they were polite and kind. But I expected more from a 4* hotel. Looked at me like I had three heads every time I asked for a restaurant number or a taxi. Their answer to everything was giving me a map. LOCATION. This is BARELY in Bilbao in my opinion. The hotel is literally located on the exit ramp leaving the city. It barely fit on the map of center city. If you're going for business, it's perfect. But if you plan on exploring the city, get ready to walk, take trains, take buses, etc. I would highly recommend that tourists DO NOT stay in this hotel. It's at least a 45 minute walk from the Guggenheim & most of the tourist attractions. It is KIND OF close to the Old Part, but still a 15 minute walk.

new hotel, clean and modern.

The location was good in terms of visiting the Guigenheim

The room we were in was extremely noisy (201) This noise was coming from reception as opposed to outside. We could not connect to the WIFI & when i asked at reception for help they were not very helpful.

Friendly and helpful staff, good location, availability of underground parking at the hotel, nice breakfast, quiet room.

old room (number 212) and very basic not at all up to normal NH standards, parking is very difficult for a big car, the neighbourhood seems to be not too good but it is very close to Guggenheim, a shopping mall etc. all of which are across the bridge.

Pleasantness and helpfulness of all staff we came into contact with was first rate, even to the email confirming our late check-in before we arrived

The smoking in the bar permeated into the breakfast area at times

The hotel has been refurbished and provided a very pleasant stay. The internet photos were an accurate representation of the hotel itself, and the people were pleasant.

Helpful receptionist that helped me print some documents when I had no access to my laptop.

Noise from the bar downstairs on the Saturday. I only stayed one night and room was at the front of the hotel. Might be quieter at back of hotel or during the week.

quite close from everything, helpful staff, cheap

Noisy district

The hotel is situated in a quiet area, fairly near the main attractions if you don't mind walking for 30 minutes...The caretaker was really really helpful... It has a relaxed friendly atmosphere. The rooms are small and adequate. The dining sitting area is communal - like a hostal. I think it is good value... not smart, just fine.

For a reasonably cheap hotel, we thought that it was very comfortable and good value for money.

The only thing that we would mention was the noise from the factory behind the hotel.