Overview

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Palace Hotel - The Hotel Collection

Palace Road, Buxton, SK17 6AG, United Kingdom
+44 129 822 001

£44+

Overall guest ratings

7.5/10 Good
Based on 4,285 reviews

Review highlights

  • 9.1
  • 6.7
  • 4.9
  • 4.9

Good to know

  • Friendly service

Nearby

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    About

    The Palace Hotel Buxton & Spa is a great choice for a stay in Buxton. Guests can visit the spa to indulge in massages, body wraps, or facials, and Dovedale Restaurant serves breakfast and dinner. Other features of this upscale hotel include an indoor pool, a bar/lounge, and a health club.

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    Amenities

    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Indoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Laundry facilities
    • No smoking
    • Air-conditioned
    • Coffee shop
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.5 Good
    Based on 4,285 reviews
    • 9.1 "Terrific location."
      9.8 "City centre within easy reach, said 98%."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 6.7 "Service is ok."
      5.3 "53% said the reception staff was ok."
      5.6 "Only 56% thought the service was professional."
      6.1 "Bar service was average, according to 61%."
      5.0 "50% found the room service acceptable."
    • 6.0 "Breakfast is mediocre."
    • 5.6 "Bar is ok."
      6.1 "Bar service was average, according to 61%."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.9 "Not very comfortable."
      4.9 "51% said rooms were small."
      2.6 "74% thought it was too noisy."
      4.9 "51% criticized the small bathroom."
      2.7 "Air conditioning was criticized by 73%."
    • 4.9 "Not very clean."
      2.2 "78% said the bathroom was dirty."
      1.5 "Dirty pool, said 85%."
      1.1 "Unclean dining area, according to 89%."
      1.9 "81% said that wellness & sports facilities were unclean."
    • 4.6 "Rooms are not good."
      4.9 "51% said rooms were small."
      3.2 "68% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      2.9 "For 71%, the rooms looked old."
      2.2 "78% found problems with the furniture."
      3.2 "68% had problems with the shower."
      2.2 "78% said the bathroom was dirty."
      4.9 "51% criticized the small bathroom."
      3.2 "68% thought the tv was sub-standard."
      2.7 "Air conditioning was criticized by 73%."
      1.0 "90% were unsatisfied with the kitchenette."
    • 4.3 "Disappointing food."
      3.7 "63% did not like what was on the menu."
      3.5 "65% did not enjoy the desserts."
      3.5 "The price was too high for 65%."
      2.2 "For 78%, the dining experience was not enjoyable."
      3.2 "68% found the side dishes unedible."
      1.1 "Unclean dining area, according to 89%."
      2.6 "74% said the pork dishes didn't taste good."
      0.0 "100% were unhappy with the vegetarian selection."
      1.7 "83% did not like the vegetable dishes."
      4.0 "60% complained about the fish/seafood dishes."
    • 2.3 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    Based on 3,299 reviews
    • 9.2 "Terrific location."
      9.8 "City centre within easy reach, said 98%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to shopping."
    • 6.7 "Service is ok."
      5.4 "54% said the reception staff was ok."
      5.4 "Only 54% thought the service was professional."
      6.9 "Housekeeping was ok, according to 69%."
      5.7 "Bar service was average, according to 57%."
      5.0 "50% found the room service acceptable."
    • 6.5 "Breakfast is mediocre."
    • 5.6 "Average value."
    • 5.4 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 5.0 "Bar is ok."
    • 4.9 "Not very comfortable."
      5.0 "Only 50% said rooms were big enough."
      2.5 "75% thought it was too noisy."
      4.9 "51% criticized the small bathroom."
      2.9 "Air conditioning was criticized by 71%."
    • 4.8 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
    • 4.6 "Not very clean."
      4.8 "52% thought it was rather dirty."
      2.1 "79% said the bathroom was dirty."
      1.2 "Unclean dining area, according to 88%."
      1.5 "Dirty pool, said 85%."
    • 4.6 "Rooms are not good."
      3.2 "68% complained about the bathroom."
      5.0 "Only 50% said rooms were big enough."
      1.2 "88% thought they were poorly maintained."
      2.7 "For 73%, the rooms looked old."
      2.2 "78% found problems with the furniture."
      3.6 "64% had problems with the shower."
      4.9 "51% criticized the small bathroom."
      2.1 "79% said the bathroom was dirty."
      3.2 "68% thought the tv was sub-standard."
      2.9 "Air conditioning was criticized by 71%."
      1.0 "90% were unsatisfied with the kitchenette."
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    Overall rating

    7.5 Good
    Based on 471 reviews
    • 9.3 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
    • 6.7 "Service is ok."
      5.7 "57% said the reception staff was ok."
      5.7 "Only 57% thought the service was professional."
    • 6.3 "Breakfast is mediocre."
    • 5.8 "Average value."
    • 5.5 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.4 "Bar is ok."
    • 5.2 "Average comfort."
      5.2 "Only 52% said rooms were big enough."
      6.1 "Beds were acceptable for 61%."
    • 4.6 "Not very clean."
      2.3 "77% said the bathroom was dirty."
      4.6 "54% thought it was rather dirty."
    • 4.0 "Disappointing food."
      3.6 "64% did not like what was on the menu."
      3.5 "65% did not enjoy the desserts."
      2.1 "For 79%, the dining experience was not enjoyable."
      3.6 "The price was too high for 64%."
    • 2.1 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    5.7 OK
    Based on 42 reviews
    • 9.2 "Terrific location."
    • 6.5 "Service is ok."
    • 6.1 "Average value."
    • 5.6 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 4.9 "Not very comfortable."
    • 4.8 "Vibe wasn't good."
    • 4.2 "Rooms are not good."
    • 2.3 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.5 Good
    Based on 471 reviews
    • 9.2 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      9.8 "City centre within easy reach, said 98%."
      9.7 "97% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
    • 6.6 "Service is ok."
      5.4 "54% said the reception staff was ok."
      5.9 "Only 59% thought the service was professional."
    • 6.1 "Breakfast is mediocre."
    • 5.7 "Average value."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."
    • 5.3 "Average comfort."
      6.2 "Beds were acceptable for 62%."
      5.1 "Only 51% said rooms were big enough."
    • 4.9 "Not very clean."
      2.2 "78% said the bathroom was dirty."
    • 4.8 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      1.4 "86% thought they were poorly maintained."
      2.2 "78% found problems with the furniture."
      3.4 "66% thought the tv was sub-standard."
      2.8 "For 72%, the rooms looked old."
      5.0 "50% thought the bathroom was big enough."
      2.2 "78% said the bathroom was dirty."
      3.2 "68% had problems with the shower."
      2.6 "Air conditioning was criticized by 74%."
    • 4.6 "Disappointing food."
      3.9 "61% did not like what was on the menu."
      3.4 "66% did not enjoy the desserts."
    • 2.2 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Friendly service"
    data provided by TrustYou

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