Sheraton Fuerteventura Beach, Golf & Spa Resort

Best Comfort

The hotel lived up to all our expectations for a family holiday. The staff were great, very attentive and always polite. The rooms were lovely - huge big bathrooms and I loved the comfortable super king bed. When we got home we wanted to book right away again. This hotel does deliver for a family holiday - perfect. The games room (pool, table tennis etc) was tired and did let the hotel down a bit - it does need some new equipment. On our last night the snooker table took 4 euros of our money, but did not allow us to play. As it was late and our last night, I addressed it in the morning with reception and asked for a refund on the money when I paid my final bill - they refused saying I should have come to them the night before as the games equipment were managed by an external company. Given I had spend over 2,000 euros at the hotel - I was dissappointed they refused to give our money back - as a matter of principle. I found the reception staff much less efficient and less helpful then the other staff in the hotel. I reported a phone problem 3 times but they did not fix it - I was sure they had forgotten about my request as soon as I had left reception on every occassion. That aside, we had an amazing time.

I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(

The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.

Staff very friendly + hotel 1st class no