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Service was 110%, Staff 110% it was clean and a very pleasent/new/nice hotel
Peaceful and quiet, decent location in resort and convenient for airport. Obviously very new and clean, food acceptable. Certainly not 5 star compared to northen europe, carribean or usa. Not enough pool towels, no wine glasses in restaurant, no red wine at cocktail bar, room toiletries and tea and coffee not checked. Only English tv news channels
Very good hotel in comparison to what is standard in Greece. In fact, it sticks out a bit as a big city hotel in a countryside/beach setting. The staff was mostly very polite and well intentioned. Small details only and probably not worth taking seriously. Associated guest services are a bit too expensive for the setting. I'd also raise that this is not a beach location -- and the beach nearby isn't anywhere near the quality of the hotel so don't expect it to be.
the service was very good and also the food was perfect.i the location
locaton of the hotel was good.room very nice,and the food was excelent,a great trip.
The only real issue was the awful smell that was coming from the bathroom. The reception staff said they would send maintenance to have a look but no-one actually made an effort to speak to us about it.This was a very big problem and l would not stay again at the hotel because of it.Also, l am in the travel industry and this is a very bad outcome.
everything!!!! The hotel is very beautiful, comfortable and nice... The stuff is excellent... And chef is the best!!!!
Everything but the food Food
It is new. The owners are looking after the details of the business. No direct access to sea. You have to exit the hotel to get to the beach.
The staff were always very friendly and very obliging. The hotel was still suffering with teething problems when we went in September mainly due to the thunderstorms we experienced, but this did not affect the quiet and relaxed nature of the holiday. The pool was excellent and cleaned regularly.The food was 5 star quality with plenty of variation (you must try the apple pie). Rooms were very comfortable and stylish. Tsilivi has plenty of bars and traditional restaurants but the bars all have tv screens. which not everybody wants. The restaurant service was very good but the staff need 5 star training. Drinks prices at the bar were expensive. They need to lower them to get more people to use the bar especially during the evening when the bar was so quiet. There was a charge to use the indoor pool!
The only thing that i liked was the view because we could see the sea, not a spectacular view but not something that you see every day. The bathroom was very bad, the walls had traces of mold making to be a strench of breathing. The room was quite small for a 4 star hotel.
the hotel was quite and the staff was friendly. bathroom in the room
Friendly staff and nice room design
Clean and nice rooms, polite personnel, close to Zakynthos center there was no parking
Management was there to help you 24/7 with anything you need and they were very accomodating. The location of the Hotel was also ideal for exploring the entire Island of Zakynthos.
I liked the hotel. It was close to the beach and walking distance to everything including the square with all the outdoor bars at night. The room was comfy, had wi-fi, tv, a balcony with a sea view and we really enjoyed our stay. Not that I can comment on. The reception staff were very nice, wasn't too impressed with the bar person...but no big deal.
Very professional check-in. Reasonable breakfast with good opening times. Internet access is free (even if notices in rooms need updating). Parking ok (restricted but we did not have issues in Aug). Stairs to access the hotel reception, also one of the rooms was very small. Breakfast could do with full size toaster working for non pre-sliced bread.
The staff is very nice and handfull.the location is great,the breakfast is good no vechtable.the hotel is clean.we will come back. everything is very good.but in breakfest no vechtable.
Room, pleasent peple who work there Backgarden
Cleanliness, room, bathroom, breakfast. Charging 15 euros for using the safe deposit and for putting own's stuff in the minibar. Forgetting to add any soaps.
Staff and food were excellent. However, it is perfectly ridiculous to charge for using the safe deposit (15 €/week,) and also for putting one's own stuff in the minibar (3€/day). Electrical outlets a sheer hazard for families with kids.
quality of food
friendliness and helpfulness of the staff. Beautiful hotel - obviously well respected in the area. the food for my party was poor. We are coeliacs, which I did mention on my booking form,and were booked in for breakfast only, however, we could only eat yoghurt with tinned fruit for breakfast. We could have had a few slices of tomato with a few slices of melon, bt that palled after 2 days. Also the hot chocolate machime was taken away, although the quality of this was also poor. We considered the hotel evening meals but the menu for coeliacs was poor. I was told that we could request alternatives, but we decided to eat out in the local town.