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Location Rude staff that are very non accommodating. Very dated rooms
Getting away Clean quiet
I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.
Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...
Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.
Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.
I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.
It was a total breeze from start to finish; Great location, Great staff, Clean, Quiet Comfortable!
Food and staff were excellent at the Bistro, and location was good. Water pressure was poor in shower and had trouble getting cold water in shower.
Breakfast nothing everything was excellent
The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core. Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.
They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time
Location to everything downtown Atmosphere in the floor corridors
Sports bar has closed so now if you want to eat you have to leave the hotel.
I booked a double room via Kayak and was offered a queen room because that it was they told me was booked for my online deal. This did not make me happy as I had a voucher for a double room. What if I had brought all of my family and then was told that I could not get a double room?! We would have to find another hotel.
It's a great location in Toronto and the staff was quite good. The room was dirty and the bathroom absolutely filthy. The AC didn't work and it took several calls to get things resolved.
location, staff very friendly rooms and hallways need updating
Location , express check out Standard rooms need upgrades
The staff was helpful and polite when dealing with some room issues, and lowered my check out price accordingly. The hotel is in an ideal location for downtown Toronto The room and hall carpets need cleaned/updated. When checking in they did not have the room with a Queen size bed that was requested. Moved us to a room with King size bed . The room was handicap accessible. There was no tub,but a shower with a hand held spray nozzle. The nozzle was not attached properly, and flew off when turning on the shower. Water went everywhere(image a cartoon scene).The hotel maintenance crew tried to repair while we were at dinner,but did a poor job that did not solve the problem. Basically, we had to take a shower using a garden hose. Staff moved us to another room the next day,with many apologizes .
Didn't like nothing there at all .
The hotel is perfectly situated for business in downtown Toronto. The rooms are spacious and comfortable. The staff is excellent (seriously, the HR people know how to recruit exceptional team members). I stay here every time business takes me to toronto Small problem in my room linked to a previous occupant, the staff rectified the situation in record time.
Perfect location! I lived in Toronto for years and it's only when I returned that I noticed the Chelsea Hotel. It's a 10 minute walk to Eaton Center and Dundas Square, a 12 minute walk to the skating rink/Toronto sign at Nathan Philip's Square and a 5 minute walk to the subway station. My boyfriend and I were able to walk home from our New Year's Eve party. The room was small but clean and functional, and the bed was heavenly. The daily cleaning was done quickly and check in was a breeze. Next time I hope to take advantage of the facilities more, but this was a quick weekend trip. I'll definitely stay again. The wait for the elevator was a bit ridiculous on New Year's Eve. They give out wrist bands on holiday weekends to ensure that only patrons are allowed entry and security is very tight (ie. There was a police officer present when we returned from our NYE partying). I understand their attempt to keep out the riff raff but if you are at all vain, the white wristband may not be your favorite accessory.
Good location . Hotel is old and rooms need to be rennovated. Beds were very small and uncomfortable. Parking is expensive. Our power went out in the bathroom and still after 2 calls to the front desk no one came to fix the problem.
Front desk Smelt like marijuana. The neighbors were obnoxiously and drinking in the hall water.
Location is great. Didn't have meals there but heard good reports. Bottom (fitted sheet) didn't fit the mattress and kept coming off.
Location (Toronto downtown) Noisy air conditioning; No light in the wardrobe room (one bulb missing, the other burnt; I had to ask them to fix the problem).
Classic hotel, close to the train station and all of downtown. As always atreat to be a guest.
Centrally located, ability to get around downtown underground directly from the hotel,security Room was quite small, for the price would expect a few other in room items to be included like water bottles, robes and slippers, news paper
Size of room too small for my preference and too close to lifts heard noise all through the night. Kept me awake .
The staff were very efficient, the room was clean and well designed and the beds were amazingly comfortable! We also really liked the express checkout option which made catching a flight much less harried. No, I would definetely return.
Promptness of the staff, concierge was very helpful
We stayed at The Royal York nine years ago so it was so good to see that it was still a delightful place to stay. From our arrival everyone was extremely helpful and friendly and we were so pleased to see Alina in the York Station Bar after all these years....like meeting up with an old friend and her Martinis are amazing! Wish we could have stayed longer and looking forward to the next time. Thank you. Didn't make it in time for breakfast on our last day, our fault wanted to get the packing done and by then the deli-bakery did not have much selection. It was 10.30am. Not much of a complaint is it? PS Haven't looked at your guest reviews on website.
The facility was clean. The service was very good. The food was excellent. The room was ready early. The parking garage was convenient.
The staff are far superior to any other hotel starting with the most important dept. The doormen & valets. 100% friendly, professional & helpful! Nothing
Location. Easy access to subway and buses.Good restaurant in the hotel and plenty of good restaurants locally. Can feel rather impersonal.
Location and comfort. Price
Not a thing
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Very friendly and helpful staff
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
I loved the rooftop hot-tubs in the evening the view over the city was outstanding. The rooms are very clean, I liked that there was no carpeting and that the bedding was all white...It was a fabulous stay.
The location was good with a 10 min walk to centre. Door staff helpful and welcoming. Bar staff attentive and pleasant. Rooms are a decent size with good facilities although no bed side light or table on one side which wasn't good. I had been in email contact with staff at reception before my trip to ask some questions. Their reply was quick and helpful. That said, I sent a request for flowers and a birthday cake to be put in both rooms as it was a significant birthday. I'm still waiting for a reply. After 2 days at the hotel I showed the email to a member of staff and asked they deal with it. We received a pre printed card from all the staff, no flowers, no cake but a chocolate corn on the cob thing! No idea what that was about. Reception staff stock answer to local information was that they're not from Toronto so didn't know. Disappointed with the service. Didn't speak to management as it appeared I was speaking another language so gave up.
Hard wood floors Nothing
Delightful , personal and everything included in a reasonable price Front steps - the entry doesn't do justice to the hotel inside
the hotel was clean and comfortable the food was excellent and the staff friendly and helpful we were woken up on the day of our departure at 7.45 i beleive the checkout time is 11 but as we had forgotten to put the do not disturb sign on the door, although the complimentary newspaper was still there, maybe it was our fault but a lie in would of been nice
Love the laminate flooring instead of carpet. staff very friendly. breakfast buffet awesome. size of room was terrific. Pool area much too warm!!!
I stayed at this hotel 4 yrs ago & the standard appears to have slipped. First impressions are everything & to be met by weeds on the bottom step & litter all over the steps ( I don't mean leaves/petals) is not what I would have expected from an otherwise great hotel.
Very friendly & courteous staff. Beautiful room with 2 flat screen hd TV's & kitchenette. Not enough parking spots for the volume of customers.
The room was large, well furnished and comfortable. The roof top pool was a excellent feature.The Hotel was central to my interests. The flower urns at the pool should have been in full bloom. The dead shurbs at the pool should have been replaced.
The room was very cozy and comfy. Loved the little kitchen!!! Close to downtown core!
room size, comfort, pleasant staff. Our purpose to go to Toronto was to see Niagra Falls ( my 70 yr old mothers dream) and we were so disappointed about the tour. We were told we were going on a tour bus but we did not. Instead we were in the back of a car with 4 other people for 2hrs. Very uncomfortable and disappointing.
Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.
We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.
The staff was fabulous The carpet in the room was filthy. There was a red stain between the beds that was unacceptable.
The staff were amazing! Very nice hotel. Wifi not included. Not crazy on the fact that they make you pay for it.
The room and the view. The being woken up at 5:30 am by a fire alarm that went on for 30 minutes, only to have a jack hammer being used 2 hours after that. Barely anyone in the hotel spoke to us, and it took over an hour to check out and get my deposit back. Will never return.
Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.
Great hotel. Right down town. Lots of food options within a few minutes walk. Good conference hotel.
Front desk staff, comfortable beds Room cleanup missed a couple items
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
Comfortable bed, clean, great location.
a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
Location No hot tub
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
Staff very courteous and helpful. Great location.
nice room, nice view
facilities of the hotel in general no
No one bugged us mark up on the food way to high
view of lake, valet parking
same location as conference
Proximity to harbour
The room service breckfest was right on time in the morning and it was grate The hotel was the best that we stayed at so far service was grate
Staff where very good Location great Beds where very comfortable No wifi in rooms
Lovely room - very confmy bed. Lots of choice at breakfast. Good Location. When we arrived at the hotel, we were first given standard traditional view rooms despite having booked and paid extra for lake view rooms. Although this was quickly rectified. Also on checkout, the hotel tried to charge us the standard rate for the rooms - despite having paid in full already at an online discounted rate.
Location, view, attentive staff. The design of the entrance is terrible. Stupid car ramp and whatnot. Also the wifi should be free.
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
The room size, decor, free internet access, and friendly helpful staff Nothing
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
could have used a cash machine somewhere in the building.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Facilities were excellent and the staff helpful
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Beds were very comfortable. Carpets were a little dirty
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
staff quality of the rooms, old bathrooms, no minibar
- Yorkville location is decent - Restaurant is good, and bar is solid - Big bathrooms and spacious rooms are pleasant - Area under construction, lots of noise, poor views, and inaccessibility to hotel via car/Uber. - Really crappy facilities. Half gym, tiny pool. - Under staffed, so it takes 30 minutes to check in - AWFUL value for money. It honestly feels like a holiday inn with ikea furniture, and some fancy tiling. There is nothing unique or special here. Very bland in taste and design. - This should be the lead link on overpriced dot com.
I liked everything in the room. Was very comfortable and relaxing. The bar was just great.
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
The service and styling is spot-on, generous room size and appointments that made the price good value
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
Rooms were clean and nice. Staff was professional and courteous. Nothing
Friendliness of staff, good breakfast, excellent room.
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
Location Rooms could have been cleaner
Friendly staff, value for money and very clean Nothing not to like
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Ease and comfort checking in and out. Facilities are fantastic!
Attentive staff Need exhaust fans in the bathroom Lack of TV stations in the lounge - why in Canada could we not see the Stanley Cup playoffs in the lounge???
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
Great location, very nice rooms None
i had a great time, the hotel was clean, the staff was friendly and helpful.
Staff gracious and kind. Television didn't work all the time. Volume was issue
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Location is fantastic... I walked right out the door into a great restaurant
Parking,staff and the badroom piep in lift
Friendly staff, clean and quiet room with free wi-fi, bottled water, tea and coffee, great location walking distance to many restaurants, bars, coffee shops and tourist attractions Pricey bar and restaurant
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
In the theatre district walking distance to Princess of Wales. Lots of restaurants in the area. Friendly staff even offering a bottle of water to take away on check out. Easy access by subway and street car from Unuon Station. Nothing negative to report based on our 1 night stay.
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
Great location between Ontario lake and the CN tower!
Location and the updated modern rooms were very clean!
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
Large rooms and beautiful large bathroom. Staff friendly and happy to help
Everything is very close by, Excellent living rooms in each room, not just a typical bed and a desk, and the TV check out was very convenient. they up graded us to a stadium view, that was good but they left the flood lights on all night. Seemed like a waste, but I guess that really has nothing to do with the hotel. Also we got unlucky and the kitchen was closed due to a break down, but I have eaten there before and it is very good
We loved the location as it was a perfect home base for us to explore downtown Toronto on foot, via the Subway, streetcar and taxi cab. We initially chose the hotel for its close proximity to the cne and the cn Tower but were pleasantly surprised at how easy it was to access many tourist attractions in the area. The hotel itself was clean, the pool was lovely and the staff were exceptionally pleasant. We'll be back! The exterior grounds were not up to the standard one would expect for an International hotel, (weeds, faded paint on signs, etc.)
It's right next to the ballpark. You can eat lunch and watch the game from the hotel restaurant. Centrally located. It's super convenient. I hated the fact that they charge to use wifi or the internet in the business center.
Large modern room. Due to Blue Jays game they had no parking available when we arrived. I had to find off site parking which cost $40 then move my vehicle to the hotel after the game and pay hotel $35. So $75 to park, was NOT happy with that. No free wi-fi. Charge was $12.95. The room was not cheap, do they really need more of my money for wi-fi? I travel often and I cannot remember the last time wi-fi was not included for free. No in room safe.
it was a nice view and the water front wasn't to far from the amphitheater were i was going it was over priced for a small hotel like that
My room was large, beautiful, and clean. The hallways were a bit difficult to navigate and I got lost a couple of times until I got a acclimated to it. I went around in circles before I could find the elevator! The hotel is very special because it sits directly next to Rogers stadium, which is the home of the Toronto Blue Jays, & I understand that there is soccer there too. If you sit in the hotel's restaurant, you can look directly into the stadium, and it's a great deal of fun. However, I understand that there are some rooms that also look directly into the stadium but which do not have windows to the outside, so these rooms would make a sports fan very happy but perhaps others might be disappointed. Be sure to ask for a room that has a window to the outside if you don't want to face the stadium. The concierge was very nice, and attempted to be very helpful. However, she did not give clear enough instructions on how to get around the city. Taking a cab was a big suggestion of hers, & I really wanted to learn how to use public transit. Perhaps part of the problem, however, is that Toronto's subway system has not grown as the city has grown. It is not that widespread or complex, and in order to reach many places, there's a great deal of transferring necessary between train and street car. So this is difficult for a tourist to learn quickly.
The hotel was very convenient and central to many of the Toronto tourist attractions, and the novelty of watching the baseball game from the restaurant was great.
Fast check in, complimentary breakfast above the norm, close to transport and entertainment Expensive parking. Wifi should be free.
City view room wasn't available when we arrived (which we were supposed to get) so they gave us a room with a view of the centre feild of the Rogers Centre so we watched the Blue Jays baseball game from our room. Loved it!