Pros: 2 of the mangers of the flight they approach to me knowing me by y name and last name, and they asked if I was OK and if I need it anything else, ask asked me if they could do anything to make me feel better, to do not hesitate to contact them. Her name was Rachel.
Excellent Customer Service INSIDE the plane
Cons: Boarding crew, don't have their game together.
The flight end up been 1 hour and 20 minutes late and we didn't have any update information at all.
I got the information of the plane being delayed first by my travelling apps - like KAYAK - well done KAYAK !