KLM (KL) - Read reviews & book flights

IATA code	KL
Routes	350
Top route	Berlin Tegel to Amsterdam Schiphol
Airports served	140
Top airport	Amsterdam Schiphol

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

flight to amsterdam

leg room

business class

flight attendants

cabin crew

premium economy

good food

window seat

good flight

seats were comfortable

excellent service

crew was very nice

entertainment options

6.0

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Reviewed May 2019

review from
10.0

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Reviewed May 2019

review from
6.6

Cons: Late departure. Rush to connect.

Reviewed May 2019

review from
10.0

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Reviewed May 2019

review from
6.0

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Reviewed May 2019

review from
9.0

Pros: Entertainment was amazing

Cons: Seats a bit hard

Reviewed May 2019

review from
9.0

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Reviewed May 2019

review from
8.0

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Reviewed May 2019

review from
10.0

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Reviewed May 2019

review from
7.3

Cons: Boarding was very slow.

Reviewed May 2019

review from
7.6

Cons: Entertainment

Reviewed May 2019

review from
4.6

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Reviewed May 2019

review from
7.3

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Reviewed May 2019

review from
10.0

Pros: Nice attention and good food. Plane and seats are confortable

Reviewed Apr 2019

review from
10.0

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Reviewed Apr 2019

review from
7.6

Cons: There was no wifi on flight

Reviewed Apr 2019

review from
3.6

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Reviewed Apr 2019

review from
8.3

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Reviewed Apr 2019

review from
10.0

Pros: The flight crew was so friendly and the food was really good.

Reviewed Apr 2019

review from
4.0

Cons: They left my bag off the plane. Ridiculous.

Reviewed Apr 2019

review from
9.0

Pros: Good for both.

Cons: Bigger seats.

Reviewed Apr 2019

review from
5.0

Pros: Crew was ok.

Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Reviewed Apr 2019

review from
3.6

Cons: Delays, took my hand luggage into the hold,

Reviewed Apr 2019

review from
5.6

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Reviewed Apr 2019

review from
10.0

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Reviewed Apr 2019

review from
7.0

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Reviewed Apr 2019

review from
9.0

Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.

Reviewed Apr 2019

review from
8.0

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Reviewed Apr 2019

review from
5.3

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Reviewed Apr 2019

review from
3.0

Cons: The plane was very hot

Reviewed Apr 2019

review from
9.3

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Reviewed Apr 2019

review from
9.0

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Reviewed Apr 2019

review from
9.3

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Reviewed Apr 2019

review from
4.3

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Reviewed Apr 2019

review from
8.6

Pros: The crew

Cons: Seat comfort

Reviewed Apr 2019

review from
10.0

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Reviewed Apr 2019

review from
8.6

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Reviewed Mar 2019

review from
2.0

Pros: Awful

Cons: Everything

Reviewed Mar 2019

review from
3.0

Pros: My seat

Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Reviewed Mar 2019

review from
6.0

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Reviewed Mar 2019

review from
5.2

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Reviewed Mar 2019

review from
4.0

Pros: Nothing

Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Reviewed Mar 2019

review from
7.0

Pros: Crew was great and professional.

Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.

Reviewed Mar 2019

review from
4.3

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Cons: Pay attention to passengers.

Reviewed Mar 2019

review from
7.6

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Reviewed Mar 2019

review from
2.0

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Reviewed Mar 2019

review from
6.6

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Reviewed Mar 2019

review from
5.6

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Reviewed Mar 2019

review from
6.8

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Reviewed Mar 2019

review from
7.6

Pros: Overall KLM experience is good

Cons: Food quality was mediocre for a business class flight.

Reviewed Mar 2019

review from
7.6

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Reviewed Mar 2019

review from
6.0

Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Reviewed Mar 2019

review from
4.6

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Reviewed Mar 2019

review from
3.0

Pros: Crew was nice and friendly

Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.

Reviewed Mar 2019

review from
8.6

Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Reviewed Mar 2019

review from
8.0

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Reviewed Mar 2019

review from
2.6

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Reviewed Mar 2019

review from
10.0

Pros: KLM staff is great

Reviewed Mar 2019

review from
9.6

Pros: Being fed was amazing and watching free TV was great!

Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Reviewed Mar 2019

review from
4.0

Cons: Flight cancelled

Reviewed Mar 2019

review from

10.0

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Reviewed May 2019

review from
10.0

Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can

Cons: the headrest is hard. Apart from that- all was fine

Reviewed May 2019

review from
9.0

Pros: Entertainment was amazing

Cons: Seats a bit hard

Reviewed May 2019

review from
9.0

Pros: The entertainment was amazing

Cons: The seats were a bit hard

Reviewed May 2019

review from
10.0

Pros: Crew was fantastic, seats and entertainment was great. Very good food choices.

Cons: Everything was very good.

Reviewed May 2019

review from
10.0

Pros: Nice attention and good food. Plane and seats are confortable

Reviewed Apr 2019

review from
10.0

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Reviewed Apr 2019

review from
10.0

Pros: The flight crew was so friendly and the food was really good.

Reviewed Apr 2019

review from
9.0

Pros: Good for both.

Cons: Bigger seats.

Reviewed Apr 2019

review from
10.0

Pros: Everything was smooth and effortless.

Cons: Can’t think of anything.

Reviewed Apr 2019

review from
9.0

Cons: This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.

Reviewed Apr 2019

review from
9.3

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Reviewed Apr 2019

review from
9.0

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Reviewed Apr 2019

review from
9.3

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Reviewed Apr 2019

review from
8.6

Pros: The crew

Cons: Seat comfort

Reviewed Apr 2019

review from
10.0

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Reviewed Apr 2019

review from
8.6

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Reviewed Mar 2019

review from
8.6

Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Reviewed Mar 2019

review from
10.0

Pros: KLM staff is great

Reviewed Mar 2019

review from
9.6

Pros: Being fed was amazing and watching free TV was great!

Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people

Reviewed Mar 2019

review from

6.6

Cons: Late departure. Rush to connect.

Reviewed May 2019

review from
8.0

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Reviewed May 2019

review from
7.3

Cons: Boarding was very slow.

Reviewed May 2019

review from
7.6

Cons: Entertainment

Reviewed May 2019

review from
7.3

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Reviewed May 2019

review from
7.6

Cons: There was no wifi on flight

Reviewed Apr 2019

review from
8.3

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Reviewed Apr 2019

review from
7.0

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Reviewed Apr 2019

review from
8.0

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Reviewed Apr 2019

review from
7.0

Pros: Crew was great and professional.

Cons: Entertainment controls were outdated and confusing to operate. There were no charging ports.

Reviewed Mar 2019

review from
7.6

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Reviewed Mar 2019

review from
6.6

Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.

Reviewed Mar 2019

review from
6.8

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Reviewed Mar 2019

review from
7.6

Pros: Overall KLM experience is good

Cons: Food quality was mediocre for a business class flight.

Reviewed Mar 2019

review from
7.6

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Reviewed Mar 2019

review from
8.0

Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Cons: Not having to walk outside in Edinbur4gh to board the flight.

Reviewed Mar 2019

review from

6.0

Pros: Pleasant flight

Cons: We were delayed & missed our connection

Reviewed May 2019

review from
6.0

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small

Reviewed May 2019

review from
4.6

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Reviewed May 2019

review from
3.6

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Reviewed Apr 2019

review from
4.0

Cons: They left my bag off the plane. Ridiculous.

Reviewed Apr 2019

review from
5.0

Pros: Crew was ok.

Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.

Reviewed Apr 2019

review from
3.6

Cons: Delays, took my hand luggage into the hold,

Reviewed Apr 2019

review from
5.6

Cons: The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos

Reviewed Apr 2019

review from
5.3

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Reviewed Apr 2019

review from
3.0

Cons: The plane was very hot

Reviewed Apr 2019

review from
4.3

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Reviewed Apr 2019

review from
2.0

Pros: Awful

Cons: Everything

Reviewed Mar 2019

review from
3.0

Pros: My seat

Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Reviewed Mar 2019

review from
6.0

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Reviewed Mar 2019

review from
5.2

Cons: We had 4 hour delay causing a stop over at 3am. So yeah

Reviewed Mar 2019

review from
4.0

Pros: Nothing

Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Reviewed Mar 2019

review from
4.3

Pros: Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!

Cons: Pay attention to passengers.

Reviewed Mar 2019

review from
2.0

Pros: Nothing!

Cons: We were told they were holding our flight, we ran 3 terminals and they’d already left.

Reviewed Mar 2019

review from
5.6

Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline

Cons: If I knew how to recline my seat earlier. I did try several times

Reviewed Mar 2019

review from
6.0

Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.

Reviewed Mar 2019

review from
4.6

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Reviewed Mar 2019

review from
3.0

Pros: Crew was nice and friendly

Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.

Reviewed Mar 2019

review from
2.6

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Reviewed Mar 2019

review from
4.0

Cons: Flight cancelled

Reviewed Mar 2019

review from

Find cheap flights on KLM

KLM information

KLM traveller reviews

Pros

Cons

Guest reviews

Overall rating

Recent reviews

Flight status

KLM route map

Popular flight routes

Top flight routes

Top airports served by KLM

KLM contact information

Site