KLM (KL) 
KLM (KL) 
KLM (KL) 
| IATA code | KL |
|---|---|
| Routes | 335 |
| Top route | Berlin Tegel to Amsterdam Schiphol |
| Airports served | 142 |
| Top airport | Amsterdam Schiphol |
Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times
Pros: It was all fine
Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Pros: Nice aircraft
Cons: Unexpected refueling stop.
2 hr delay
Lost connection
Reached destination after 18 hr delay
Pros: Crew was nice and friendly
Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered.
Bad taste and not what can be on a that length of time flight.
Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.
Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.
Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Cons: Not having to walk outside in Edinbur4gh to board the flight.
Pros: Just the cabin crew being nice
Cons: Punctuality KLM is always late
Pros: KLM staff is great
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Cons: Flight cancelled
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.
Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Pros: Helpful and kind crew
Cons: I wish there was WiFi
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Cons: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Pros: The flight was smooth, the service was friendly, and the food with plentiful.
Cons: Too much activity in the cabin during the flight.
Cons: Long haul flight made pleasant by KLM
Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib
Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.
Pros: Everything was good except for the entertainment consul for one of our seats.
Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.
Pros: Nice seats. Only seats with a row of 2, which is what I wanted,
Pros: yes
Cons: not really
Pros: I love the food
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Pros: My seat at the window was great and the staff really friendly and courteous!
Pros: Amazing crew
Pros: Crew were great, food, entertainment, seat and everything else was great as well.
Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)
Cons: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold.
Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
Cons: Lost all our bags so couldn’t ski
Pros: Friendly staff
Cons: Security check at gate; No priority
Pros: the crew was nice
Cons: Seat confort on long flights, leg rooms,
Pros: Lovely crew, very helpful
Cons: N/A
Pros: Seating is tight. The crew was great !
Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.
Cons: Need more leg room!!!
Larger meals needed.
Cons: Larger meals.
KLM EXCELLENT
Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
Cons: No downsides at all
Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.
Pros: On time and friendly crew
Cons: Boarding needs improvement
Pros: Quick flight
Pros: great crew and comfortable flight.
Cons: sceens in the plane to show map and direction of travel
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Pros: The crew was very nice
Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
Cons: Transfer point needs upgrade.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Pros: The flight arrived a few minutes early.
Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.
Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.
Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.
Pros: KLM staff is great
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.
Pros: quick/efficient boarding - good staff - good food - easy flight !
Cons: the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -
Pros: Helpful and kind crew
Cons: I wish there was WiFi
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!
Cons: The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.
Pros: The flight was smooth, the service was friendly, and the food with plentiful.
Cons: Too much activity in the cabin during the flight.
Cons: Long haul flight made pleasant by KLM
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.
Pros: Nice seats. Only seats with a row of 2, which is what I wanted,
Pros: I love the food
Cons: If only there was a way to be able to lie down and sleep - you would be pioneers in aviation
Pros: My seat at the window was great and the staff really friendly and courteous!
Pros: Amazing crew
Pros: Crew were great, food, entertainment, seat and everything else was great as well.
Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)
Pros: Lovely crew, very helpful
Cons: N/A
Pros: Seating is tight. The crew was great !
Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.
KLM EXCELLENT
Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport
Cons: No downsides at all
Pros: great crew and comfortable flight.
Cons: sceens in the plane to show map and direction of travel
Cons: Inflight was better than I expected. But needs upgrading air crafts.
Pros: Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.
Cons: Transfer point needs upgrade.
Pros: The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Pros: It was all fine
Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: Like the overall KLM experience
Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.
Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Cons: Not having to walk outside in Edinbur4gh to board the flight.
Pros: well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort
Cons: boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -
Pros: The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight
Cons: The earphones could have worked!
Cons: I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got
Pros: yes
Cons: not really
Cons: The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold.
Open on time to prevent less stress to travelers & give more accurate information about cabin luggage.
Pros: Friendly staff
Cons: Security check at gate; No priority
Cons: Need more leg room!!!
Larger meals needed.
Cons: Larger meals.
Pros: Crew was nice and efficient
Cons: Economy seats don’t recline enough.
Pros: Quick flight
Pros: very attentive crew
Cons: Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese.
Pros: The crew was very nice
Cons: Uncomfortable seat but it’s only a 1 hour flight so not a big deal.
Cons: The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port
Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times
Cons: Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Pros: Nice aircraft
Cons: Unexpected refueling stop.
2 hr delay
Lost connection
Reached destination after 18 hr delay
Pros: Crew was nice and friendly
Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered.
Bad taste and not what can be on a that length of time flight.
Pros: Just the cabin crew being nice
Cons: Punctuality KLM is always late
Cons: Flight cancelled
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.
Pros: Food provided, staff kind
Cons: Was several hours delayed and check in took 45 minutes because they somehow lost my reservation.
Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib
Pros: Everything was good except for the entertainment consul for one of our seats.
Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.
Cons: Lost all our bags so couldn’t ski
Pros: the crew was nice
Cons: Seat confort on long flights, leg rooms,
Pros: On time and friendly crew
Cons: Boarding needs improvement
Cons: The flight was cancelled and had to be rerouted on United Airlines.
Pros: The flight arrived a few minutes early.
Cons: The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.
