Virgin Atlantic VS - Flights, Reviews & Cancellation Policy - KAYAK

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Virgin Atlantic (VS)

Best airline

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"The entertainment was good with a wide selection of movies and TV shows."

Best airline boarding

Virgin Atlantic (VS)

Best airline boarding

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"Leg room in economy was good."

Best airline comfort

Virgin Atlantic (VS)

Best airline comfort

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"It was a great flight!"

Best airline crew

Virgin Atlantic (VS)

Best airline crew

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

""Great crew, good in-flight movies.""

Best airline entertainment

Virgin Atlantic (VS)

Best airline entertainment

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"The flight attendants are excellent."

Best airline food

Virgin Atlantic (VS)

Best airline food

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"The food was good."

Best Baggage Service

Virgin Atlantic (VS)

Best Baggage Service

No. 1 Airline in United Kingdom

What travellers say about Virgin Atlantic

"Truly enjoyed Economy plus!"

Menu

Cancellation Policy

Virgin Atlantic information

IATA code	VS
Routes	75
Top route	New York John F Kennedy Intl to London Heathrow
Airports served	30
Top airport	London Heathrow

Virgin Atlantic traveller reviews

Pros

""Great crew, good in-flight movies."" (in 116 reviews)

"It was a great flight!" (in 84 reviews)

"The flight attendants are excellent." (in 83 reviews)

Cons

""Tiny, uncomfortable seats with warn cushions."" (in 5 reviews)

"The entertainment system was not good." (in 45 reviews)

"The seats are also only mediocre" (in 61 reviews)

Traveller reviews

Overall rating

7.6 Good

Based on 698 reviews

Boarding

7.8

Comfort

7.2

Crew

8.2

Entertainment

7.6

Food

7.3

Recent reviews

Traveller rating

Find reviews that mention:

flight attendants

crew was great

great flight

food was good

entertainment system

seats were comfortable

great service

economy class

international flight

leg room

tv shows

uncomfortable seats

1.9

Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there

Reviewed Oct 2021

review from
10.0

Erything was excellent and easy

Reviewed Oct 2021

review from
10.0

More veggie options. Or something healthier.

Reviewed Sep 2021

review from
10.0

Pros: The service and patience

Cons: Everything was great

Reviewed Jul 2021

review from
10.0

Pros: Great service and comfortable ride excellent staff

Cons: Cannot expect better service

Reviewed Oct 2020

review from
4.6

Pros: People were friendly. Flight was comfortable.

Cons: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.

Reviewed Jul 2020

review from
9.2

Pros: Crew was excellent - friendly and helpful

Cons: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.

Reviewed Mar 2020

review from
10.0

Pros: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.

Reviewed Mar 2020

review from
5.3

Pros: Always helpful cabin staff and very efficient

Cons: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )

Reviewed Mar 2020

review from
10.0

Pros: Being on time

Cons: Nothing you guys did great thank you so much.

Reviewed Mar 2020

review from
6.0

Pros: Comfortable seating, pleasant food and entertainment.

Cons: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.

Reviewed Mar 2020

review from
7.6

Pros: Crew are always top notch, free drinks are readily available and entertainment system is great.

Cons: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.

Reviewed Mar 2020

review from
7.2

Pros: Boarding and crew great!

Cons: Seats extremely narrow

Reviewed Mar 2020

review from
9.6

Pros: This is the way to fly long haul.

Cons: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.

Reviewed Mar 2020

review from
10.0

Pros: Amazing

Cons: Nothing really

Reviewed Feb 2020

review from
10.0

Pros: Amazing !

Cons: Nothing all good really

Reviewed Feb 2020

review from
10.0

Pros: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.

Cons: Cheaper baggage rates

Reviewed Feb 2020

review from
6.3

Pros: I like that there are multiple bathrooms onboard.

Cons: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.

Reviewed Feb 2020

review from
9.0

Cons: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.

Reviewed Feb 2020

review from
9.6

Pros: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.

Cons: Nothing. Had a great trip!

Reviewed Feb 2020

review from
8.3

Pros: The crew was so kind and amazing. They definitely made our flight great!

Cons: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment

Reviewed Feb 2020

review from
3.3

Pros: Nothing really, seems everyone is underwhelming in this market

Cons: Quality of food and service

Reviewed Feb 2020

review from
10.0

Pros: Water station!

Reviewed Feb 2020

review from
9.3

Pros: The crew

Cons: The screen

Reviewed Jan 2020

review from
8.0

Pros: Seats comfortable. Food was good.

Reviewed Jan 2020

review from
10.0

Cons: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks

Reviewed Jan 2020

review from
6.0

Cons: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre

Reviewed Jan 2020

review from
10.0

Pros: It was a great flight!

Cons: nothing, pretty much perfect!

Reviewed Jan 2020

review from
8.0

Pros: Great crew, good in-flight movies. Good food.

Cons: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.

Reviewed Jan 2020

review from
9.6

Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.

Cons: The seat was a little lumpy. More leg room would always be appreciated.

Reviewed Jan 2020

review from

Flight status

Arrivals Departures

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Virgin Atlantic

Virgin Atlantic route map

Top airports served by Virgin Atlantic

Virgin Atlantic contact information

VS IATA code
+44 (0)344 874 7747 Call
virginatlantic.com Visit

Overview of Virgin Atlantic

With headquarters and main operating hubs in London, Virgin Atlantic focuses predominantly on long-haul transcontinental flights to North America, Africa, Asia and South America. They also use a secondary hub in Manchester to help manage the load of these services.

The airline is jointly owned by the Virgin Group, Air France-KLM and Delta Air Lines. As a benefit of the partnership with Delta Air Lines, Virgin Atlantic can make use of their hubs and facilities throughout the United States to provide better service to customers. A joint partnership is also in place with Air France-KLM. Codeshare agreements are in place with Singapore Airlines, Air China and Air New Zealand, among others.

You can choose between Economy, Premium and Upper Class (their version of Business Class). Premium passengers will be served a glass of champagne upon boarding, while amenity kits featuring beauty creams and aromatherapy sprays are supplied if you have a night-time flight. Enjoy a glass of wine from prominent suppliers Berry Bros & Rudd in Upper Class, along with hot and cold meals served on designer plates and cutlery. Upper Class is the only section with seats that fully recline to a flat bed.

Virgin Atlantic chooses to use exclusively Airbus and Boeing aircraft, with a fondness for wide-body planes that are capable of flying long distances. Models such as the Boeing 787 and Airbus A350 are some of the most common. A distinctive red tail emblazoned with the airline’s logo can be spotted from a distance. All of the aircraft have feminine names like Queen Of Hearts and Mamma Mia.

Virgin Atlantic Cancellation Policy

As the situation changes with coronavirus (COVID-19), Virgin Atlantic will continually update its policies accordingly. Please contact Virgin Atlantic directly for the latest information about cancellation fees. You can find the most up-to-date information on Virgin Atlantic policies here: Virgin Atlantic Travel Advisories & Policies

Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.

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