Virgin Atlantic (VS) - Read reviews & book flights

IATA code	VS
Routes	74
Top route	New York John F Kennedy Intl to London Heathrow
Airports served	29
Top airport	London Heathrow

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food and service

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flight entertainment

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uncomfortable seats

crew was friendly

large selection

8.0

Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!

Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.

Reviewed Feb 2019

review from
10.0

Pros: Great crew, comfortable and smooth flight

Reviewed Feb 2019

review from
8.3

Pros: Crew were wonderful when I was nauseous from turbulence

Reviewed Feb 2019

review from
7.0

Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.

Reviewed Feb 2019

review from
4.6

Cons: They have to uptade the airplanes

Reviewed Feb 2019

review from
7.2

Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.

Reviewed Feb 2019

review from
2.0

Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about

Reviewed Jan 2019

review from
8.0

Virgin - always exceed

Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.

Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.

Reviewed Jan 2019

review from
4.6

2.5 hr delay Manchester

Cons: Getting home 5 hrs later than planned

Reviewed Jan 2019

review from
9.0

Pros: As usual, punctual flight with friendly crew.

Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).

Reviewed Jan 2019

review from
9.0

Great value for price!

Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Reviewed Jan 2019

review from
2.6

Potentially dangerous

Cons: Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous

Reviewed Jan 2019

review from
6.3

itinerary was changed last minute by Virgin Australia, routing change

Cons: at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)

Reviewed Jan 2019

review from
6.6

Pros: I had one of the few empty seats next to me.

Cons: The food is awful. Not enough toilets.

Reviewed Jan 2019

review from
10.0

Great

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.

Cons: Boarding can get crowded so don't be in a rush

Reviewed Jan 2019

review from
9.3

Cons: My bag was damaged in transit

Reviewed Jan 2019

review from
8.0

Cons: Good overall

Reviewed Dec 2018

review from
9.3

Pros: Top crew very friendly and professional

Cons: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up

Reviewed Dec 2018

review from
4.0

Cons: Bad entertainment system

Reviewed Dec 2018

review from
8.0

Baggage issue

Pros: The flight itself was good! The one from London to Delhi was better than from JFK to London

Cons: I wasn’t told about my baggage were being delivered through different airlines the other day!

Reviewed Dec 2018

review from
6.6

Not bad, mostly hype

Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.

Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.

Reviewed Dec 2018

review from
7.6

Pros: Food was very good

Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it

Reviewed Dec 2018

review from
2.0

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!

Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Reviewed Dec 2018

review from
4.6

Pros: - Special meals available for those with dietary restrictions. - Friendly cabin crew.

Cons: - Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it.

Reviewed Dec 2018

review from
10.0

Another excellent Virgin flight

Pros: Great attentive service, good food and in-flight entertainment

Reviewed Dec 2018

review from
7.6

Pros: The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty

Cons: The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled

Reviewed Dec 2018

review from
10.0

Hop over the ditch

Pros: The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,

Cons: Long walk to the gate but no problem

Reviewed Dec 2018

review from
10.0

Pros: Comfort, service food and entertainment. What more can you ask for.

Cons: Nothing. ]

Reviewed Dec 2018

review from
4.6

Flight operated by Delta

Pros: Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing.

Cons: Lack of importance shown to safety of young children.

Reviewed Nov 2018

review from
9.3

Exceptional experience in the upper deck

Pros: Limited numbers in the top deck, silence, service and deplaning first.

Cons: Food has to much of an asian slant.

Reviewed Nov 2018

review from
8.0

The food was bad

Pros: Everything except the food

Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...

Reviewed Nov 2018

review from
8.0

Paying for luggage

Pros: Good collection of movies

Cons: To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great.

Reviewed Nov 2018

review from
6.3

Connecting flight schedules way to close

Pros: Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good.

Cons: Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage.

Reviewed Nov 2018

review from
6.6

Pros: Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay.

Cons: Plane was delayed for 3 hrs. That's a bummer.

Reviewed Nov 2018

review from
10.0

Amazing flight

Pros: Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you

Reviewed Nov 2018

review from
10.0

Pros: Really friendly crew, they go the extra mile to make passengers happy and comfortable.

Cons: There was a boarding delay but flight still arrived in Hong Kong on time.

Reviewed Nov 2018

review from
10.0

Pros: Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,

Cons: Nothing. Trip both ways were outstanding.

Reviewed Nov 2018

review from
10.0

Great hospitality

Pros: Nobody are better hosts than the British. Great service, lovely people.

Reviewed Nov 2018

review from
9.5

Pros: Sharp good atention in counter

Reviewed Nov 2018

review from
6.0

Pros: They didn't serve any refreshments or even water

Reviewed Nov 2018

review from
6.6

Great flight

Pros: Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected.

Cons: It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity.

Reviewed Nov 2018

review from
9.0

Pros: A smoothtrip run by great staff.

Cons: Thé food was rather stodgy overall.

Reviewed Nov 2018

review from
8.0

Entertainment system is subpar

Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.

Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)

Reviewed Nov 2018

review from
8.0

Entertainment system is subpar

Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.

Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)

Reviewed Nov 2018

review from
10.0

Excellent service

Pros: Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!

Reviewed Oct 2018

review from
7.3

Pros: Everything was good in this flight

Cons: N/A

Reviewed Oct 2018

review from
10.0

Excellent flight

Pros: This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board.

Cons: Nothing

Reviewed Oct 2018

review from
10.0

Great airline

Pros: Food was great. Friendly stas staff.

Cons: LAX AIRPORT signage leaves something to be desired. Nothing to do with airline.

Reviewed Oct 2018

review from
8.6

Cons: Seats were tight.

Reviewed Oct 2018

review from
10.0

Very relaxing and very friendly attendants

Pros: The food was great. The flight attendants were very courteous and took excellent care of all passengers

Cons: Long flight lol j/k can't help that. It was a great flight, no complaints

Reviewed Oct 2018

review from
10.0

Excellent

Pros: Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks.

Cons: Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side.

Reviewed Oct 2018

review from
8.3

Nice flight

Pros: modern comfortable plane, in flight entertainment was good, service was outstanding.

Cons: food was meh at best, seats in economy are tight and there is no legroom

Reviewed Oct 2018

review from
8.0

Pros: I loved the in flight entertainment, and there was always so many snacks and drinks available for free!

Cons: For boarding, we had to walk a rather far distance due to construction.

Reviewed Oct 2018

review from
10.0

Pros: Movies. Meals. Wine. Freq

Reviewed Oct 2018

review from
7.3

overall not bad

Pros: Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)

Cons: Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t.

Reviewed Oct 2018

review from
9.3

Bigger seats in Virgin

Pros: The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep.

Cons: The crew speaks to quick and the Australian accent is not always easy to understand

Reviewed Oct 2018

review from
9.3

Pros: I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!

Cons: The seats weren’t comfortable enough for me to fall asleep.

Reviewed Oct 2018

review from
10.0

Great flight!

Pros: Service, pilot updates, and seating were all great!

Reviewed Oct 2018

review from
9.0

Cons: Bathrooms needed more cleaning mid-flight.

Reviewed Sep 2018

review from
10.0

Great food.

Pros: food was great!

Reviewed Sep 2018

review from

10.0

Pros: Great crew, comfortable and smooth flight

Reviewed Feb 2019

review from
9.0

Pros: As usual, punctual flight with friendly crew.

Cons: Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights).

Reviewed Jan 2019

review from
9.0

Great value for price!

Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Reviewed Jan 2019

review from
10.0

Great

Pros: Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general.

Cons: Boarding can get crowded so don't be in a rush

Reviewed Jan 2019

review from
9.3

Cons: My bag was damaged in transit

Reviewed Jan 2019

review from
9.3

Pros: Top crew very friendly and professional

Cons: Business class food was bizarre for breakfast - a Mexican taco??? Asked for eggs from economy to be back later up

Reviewed Dec 2018

review from
10.0

Another excellent Virgin flight

Pros: Great attentive service, good food and in-flight entertainment

Reviewed Dec 2018

review from
10.0

Hop over the ditch

Pros: The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,

Cons: Long walk to the gate but no problem

Reviewed Dec 2018

review from
10.0

Pros: Comfort, service food and entertainment. What more can you ask for.

Cons: Nothing. ]

Reviewed Dec 2018

review from
9.3

Exceptional experience in the upper deck

Pros: Limited numbers in the top deck, silence, service and deplaning first.

Cons: Food has to much of an asian slant.

Reviewed Nov 2018

review from
10.0

Amazing flight

Pros: Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you

Reviewed Nov 2018

review from
10.0

Pros: Really friendly crew, they go the extra mile to make passengers happy and comfortable.

Cons: There was a boarding delay but flight still arrived in Hong Kong on time.

Reviewed Nov 2018

review from
10.0

Pros: Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,

Cons: Nothing. Trip both ways were outstanding.

Reviewed Nov 2018

review from
10.0

Great hospitality

Pros: Nobody are better hosts than the British. Great service, lovely people.

Reviewed Nov 2018

review from
9.5

Pros: Sharp good atention in counter

Reviewed Nov 2018

review from
9.0

Pros: A smoothtrip run by great staff.

Cons: Thé food was rather stodgy overall.

Reviewed Nov 2018

review from
10.0

Excellent service

Pros: Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!

Reviewed Oct 2018

review from
10.0

Excellent flight

Pros: This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board.

Cons: Nothing

Reviewed Oct 2018

review from
10.0

Great airline

Pros: Food was great. Friendly stas staff.

Cons: LAX AIRPORT signage leaves something to be desired. Nothing to do with airline.

Reviewed Oct 2018

review from
8.6

Cons: Seats were tight.

Reviewed Oct 2018

review from
10.0

Very relaxing and very friendly attendants

Pros: The food was great. The flight attendants were very courteous and took excellent care of all passengers

Cons: Long flight lol j/k can't help that. It was a great flight, no complaints

Reviewed Oct 2018

review from
10.0

Excellent

Pros: Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks.

Cons: Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side.

Reviewed Oct 2018

review from
10.0

Pros: Movies. Meals. Wine. Freq

Reviewed Oct 2018

review from
9.3

Bigger seats in Virgin

Pros: The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep.

Cons: The crew speaks to quick and the Australian accent is not always easy to understand

Reviewed Oct 2018

review from
9.3

Pros: I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!

Cons: The seats weren’t comfortable enough for me to fall asleep.

Reviewed Oct 2018

review from
10.0

Great flight!

Pros: Service, pilot updates, and seating were all great!

Reviewed Oct 2018

review from
9.0

Cons: Bathrooms needed more cleaning mid-flight.

Reviewed Sep 2018

review from
10.0

Great food.

Pros: food was great!

Reviewed Sep 2018

review from

8.0

Pros: The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!

Cons: The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it.

Reviewed Feb 2019

review from
8.3

Pros: Crew were wonderful when I was nauseous from turbulence

Reviewed Feb 2019

review from
7.0

Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.

Reviewed Feb 2019

review from
7.2

Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.

Reviewed Feb 2019

review from
8.0

Virgin - always exceed

Pros: I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable.

Cons: There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach.

Reviewed Jan 2019

review from
6.6

Pros: I had one of the few empty seats next to me.

Cons: The food is awful. Not enough toilets.

Reviewed Jan 2019

review from
8.0

Cons: Good overall

Reviewed Dec 2018

review from
8.0

Baggage issue

Pros: The flight itself was good! The one from London to Delhi was better than from JFK to London

Cons: I wasn’t told about my baggage were being delivered through different airlines the other day!

Reviewed Dec 2018

review from
6.6

Not bad, mostly hype

Pros: Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad.

Cons: Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever.

Reviewed Dec 2018

review from
7.6

Pros: Food was very good

Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it

Reviewed Dec 2018

review from
7.6

Pros: The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty

Cons: The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled

Reviewed Dec 2018

review from
8.0

The food was bad

Pros: Everything except the food

Cons: The food is atrocious. Even if I have to pay to upgrade my meal, I would...

Reviewed Nov 2018

review from
8.0

Paying for luggage

Pros: Good collection of movies

Cons: To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great.

Reviewed Nov 2018

review from
6.6

Pros: Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay.

Cons: Plane was delayed for 3 hrs. That's a bummer.

Reviewed Nov 2018

review from
6.6

Great flight

Pros: Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected.

Cons: It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity.

Reviewed Nov 2018

review from
8.0

Entertainment system is subpar

Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.

Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)

Reviewed Nov 2018

review from
8.0

Entertainment system is subpar

Pros: - Presence of entire box sets of some TV shows was a nice touch that I made good use of.

Cons: - EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)

Reviewed Nov 2018

review from
7.3

Pros: Everything was good in this flight

Cons: N/A

Reviewed Oct 2018

review from
8.3

Nice flight

Pros: modern comfortable plane, in flight entertainment was good, service was outstanding.

Cons: food was meh at best, seats in economy are tight and there is no legroom

Reviewed Oct 2018

review from
8.0

Pros: I loved the in flight entertainment, and there was always so many snacks and drinks available for free!

Cons: For boarding, we had to walk a rather far distance due to construction.

Reviewed Oct 2018

review from
7.3

overall not bad

Pros: Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)

Cons: Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t.

Reviewed Oct 2018

review from

4.6

Cons: They have to uptade the airplanes

Reviewed Feb 2019

review from
2.0

Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about

Reviewed Jan 2019

review from
4.6

2.5 hr delay Manchester

Cons: Getting home 5 hrs later than planned

Reviewed Jan 2019

review from
2.6

Potentially dangerous

Cons: Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous

Reviewed Jan 2019

review from
6.3

itinerary was changed last minute by Virgin Australia, routing change

Cons: at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)

Reviewed Jan 2019

review from
4.0

Cons: Bad entertainment system

Reviewed Dec 2018

review from
2.0

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!

Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Reviewed Dec 2018

review from
4.6

Pros: - Special meals available for those with dietary restrictions. - Friendly cabin crew.

Cons: - Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it.

Reviewed Dec 2018

review from
4.6

Flight operated by Delta

Pros: Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing.

Cons: Lack of importance shown to safety of young children.

Reviewed Nov 2018

review from
6.3

Connecting flight schedules way to close

Pros: Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good.

Cons: Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage.

Reviewed Nov 2018

review from
6.0

Pros: They didn't serve any refreshments or even water

Reviewed Nov 2018

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