Pros: Enterprise staff was friendly and knowledgeable. They went the extra mile in terms of expediting the pick up of our rental. Vehicle was clean inside and in great working condition. No surprise charges at the end; all as promised/outlined in initial agreement.
Pros: The people at the office in St Cloud were very nice. They even drove me and my kids over to Enterprise so that I could get a car from them.
Cons: I didn't get notified until a couple of hours before I was supposed to pick up the car that no car was available. The best they could do was give me a refund and leave me stranded with 3 kids in a city that was not my final destination where I didn't know anyone. I had to pay $300 more to get a car with another agency and they wouldn't even try to help with that. I will NEVER rent from Hertz again.