Cons: Focus felt like it slipped when taking off! Transmittion
19 Feb 2016
Pros: it was a great vehicle however . . .
Cons: we had to take a $20 dollar cab ride each way from RSW to Page field (30 minutes in heavy traffic) then back for the return - - the add was very misleading
28 Feb 2016
Cons: The rental took me to the old Fort Meyers airport which is 20 minutes away from the new one. I ended up paying a $300 premium and was lucky to get a car.
3 Apr 2016
Kayak said shuttle from airport to car...not true
Cons: Ad on Kayak stated that there was a shuttle from airport to car. Not true. Woman at Hertz counter said it would be a twenty minute cab ride to the off airport hertz site but she might be able to take pity and, "help me out.". At this point I knew I was being had. Ended up paying $150 more for car. Had to accept the insurance, (even though my own auto ins. covered me) or I wouldn't get the, "sale price.". Too tired after long trip to try and shop rentals in crowded airport, something hertz depends on and took the deal. Kind of a shame the company routinely takes advantage of people like that.
11 Apr 2016
Added $15 fee due to no reciept for gas
Cons: Added fee
21 Nov 2016
Pros: I really liked how easy the whole process was. The car was clean and ready for us as soon as we arrived. I thought the price was extremely fair for the car. The customer service was pretty great. Overall it was a pretty good experience and we will definitely be booking again with hertz.
8 Feb 2017
Terrible Customer Service
Cons: we arrived at the airport and realized I had booked at a different location. The Hertz at the airport wouldn't price match what we booked and the location we booked at wouldn't answer the phone. I called multiple times and left a voice mail. They never even called back the next day. We were stuck at the airport with no car. Luckily there was a car rental place that price matched and was beyond helpful to us. I will never go through Hertz again.
11 Feb 2017
A. Smoker had used the SUV before us
Pros: Free upgrade from a intermediate to SUV !smoke
Cons: Smoke smell
14 Feb 2017
Our reservation was not there!
Pros: Price was great, but reservation was for the wrong location
Cons: We had to take a taxi to the proper location. Our reservation had been given to someone else so a manager had to be called and he had to rebook us. He was fantastic but the process took us 2 hours to complete
19 Feb 2017
Cons: Had to take a cab from one airport to another to rent the car.Walked up to Hertz car rental only to be told our car was a $35 ride to a private airport.Not cool.Fort Myers
Pros: I appreciated the professional and very efficient process. The staff were friendly, helpful and made the process easy.
Cons: It was all good.
19 Feb 2017
Pros: The people were quick and competent.
24 Feb 2017
Pros: Fast and easy pick up, no hidden charges, friendly and efficient customer service. Will definitely use this location on my next trip.
25 Feb 2017
Pros: First, the price was much higher online for this car. I went with the "choice" or unknown car and got it for a lot less. The car was comfortable and good on fuel. I got 47 mpg on the highway. My only complaint was that the windshield and Windows had streaks. I had to stop by Walmart to get windshield wipes.
Cons: Clean up was not so good
26 Feb 2017
Great service, friendly people
Pros: The staff at Enterprise were friendly and efficient. They even drove me to my house when I retuned the vehicle.
Cons: The car I reserved was not available so I was upgraded to a Chevy Equinox. I am an average sized woman and this car is more suitable for a large man. The controls for the heat/cooling and switching from radio/iPod were confusing. I never could get the seat adjusted to my satisfaction. There was no other choice available, and while I appreciate the upgrade, I did not enjoy using this car for the week.