Orlando Car Hire

Cons: I searched kayak for a rental car that was affordable and I found "economy " with a price of $122 for a week, i though it was a steal so I book it immediately. Keep in mind i was going to Orlando for my honey moon with my wife so I couldn't afford any problems. After getting to Orlando I went to pick up the car, the guy was like yeah you will pay $275 plus $200 dollars deposit, huh why? What happened to the $122? Bunch of thieves. I cancelled the car rental and went with another company. Don't book with those thieves!!

Cons: My credit car have a insurance that cover any rent a car, but they charge me their insurance.

Cons: This is by far, the worst car rental business I've ever worked with; and one of the worst business I've worked with in general. If these Google reviews aren't enough reason for you, maybe the 1-star average rating out of 142 reviews on Yelp will persuade you. I arrived in the area early. I called them, and was promptly hung up on. I called another number listed for them, and was told to call a third number. I asked the third person if I could pick up my rental early, and she simply said, "I don't know. Show up and see." It took 1.25 hours from the time I arrived, to the time I had the keys. In addition to the reasonable $40/day rental cost, I was charged $15/day for being under 25 (a charge I've never had with any other rentals), $30/day mandatory insurance (wouldn't take my personal insurance or the rental insurance I purchased online through their partner), and exuberant taxes. My $40/day rental shot up to $95/day. And I had a $200 deposit charged to my credit card. When my stay was extended, I called to extend the rental, which they said they couldn't do because it's the month of February - however, I could keep it an extra day and only pay an extra day's worth. Go figure. Returning the vehicle took an hour. Many other customers I stood in line with reported ridiculous hidden fees, terrible service, and long wait times.

Cons: Even with five rental agents it took well over and hour to to get to the counter. One person who had just been handed his keys loudly complained that it was his worst rental experience ever---at which point they took back the keys and told him they would not rent to him. Never asked me whether I wished to decline CDW, signed an electronic pad, the contract (which they placed in the map pocket of the car rather than handing to me) included CDW ($19/day on a rental of only $11/day) and had my signature electronically appended. I returned early and the emailed receipt I received showed a resulting credit. It has been three days but it has yet to appear on my statement. There appeared to be a large number of people (30+) who had already checked in but we're sitting on the pavement when I arrived. While I cannot be sure it appeared that the vehicles they had reserved were not yet available (read: not yet returned). Probably needed minivans as most appeared headed to WDW with families.

Cons: Off airport location.

Cons: I showed up and had to pay for their insurance, I've never had to do that, ever! It was ridiculous and because it was off airport property and we were driven there it was almost impossible to say no and go back and try to find a different car place at 6am. Never will return, the insurance doubled the price of my rental.

Cons: Long line to pick up the car. The price was doubled after insurance and other stuff was added on. The customer should be explicitly warned that their offer does not include required insurance and the final price would be twice more. If I new that before, I would choose other provider for the same price but for much better price.

Cons: There were dozens of people late at night being overcharged or not receiving the car they reserved everyone had a bad experience

Cons: I didn't like that I had to take a shuttle, however it was relatively short. The great price made up for it.

Cons: There was no indication where to pick up the car when we arrived. I was told to outside to the garage. Upon arriving (with a toddler on my back and luggage and carseat pulling in my other arm) I waited to speak to a Firefly rep for 40 min. It was terrible. They then drove a car over to pick me up to take me to another terminal, which required me to transport my 2.5 year old twice. It is not clear to me why they could not just bring the car over to where I was to mitigate the inconvenience. Lastly, with a toddler on my back sleeping I had to install the carseat by myself and lift my luggage into the trunk. I understand that it is not their job to install carseats but it would have been nice if someone could have offered to help me load the luggage. I will never use Fire Fly again. Someone should have posted the location of rental pick up better if there is only 1 terminal that distributes vehicles. Drop off was fine. Pick-up was a nightmare.

Cons: Car had tape residue on both back doors which I initially thought was paint damage. I initially missed some slight paint scratches on corner of trunk area that I missed in my initial "walk around".

Cons: non.

Cons: The price i receveid by mail and on the website was 130 $ for 3 days. Once arrived i finish at 240 $ too tired to fight with them but definitly not worthing this price ! Cherry on the cake the orlando firefly desk in terminal B is closed, force to go to terminal A

Cons: - Car rental counter in 'B' terminal was closed without an easy to read sign and I had to walk back to 'A' terminal to rent. - Person I rented from told me I had to refuel on the airport facility and circled around twice to find a gas station. There is no fuel station on the premises. A waste of my time.

Cons: Pushed to buy extra's when you are tired. In Orlando they were closed in terminal B You had to go to terminal A

Cons: Minor inconvenience that Firefly is at the very end of the long row of rental car agencies in the terminal and that the Firefly cars are at the very end of the parking lot. If you're carrying a lot of luggage, that could be a hassle. Another minor inconvenience that there was only one customer service agent on duty at the desk. We were 3rd in line, so our wait was 10-15 minutes. There were others in line behind us.

Cons: The confirmation number from kayak did not work. The agent was unable to locate my rental. I was charged 100 more at the counter because of the issue

Cons: Spouse is considered as an additional driver and is not allowed to drive unless you pay 11$ extra per day or so.

Cons: Did not ask for a gas guzzling van!

Cons: "Standard" size car is now a Corolla and (not Values fault) exorbitant gas prices near drop off location. $ 5.99 gal vs $2.09 gal almost all the rest of Orlando area.

Cons: The employee that checked me in was rude.

Cons: I didn't know that if you didn't want the high insurance, you would need a large deposit equal to the rental rate. I was not prepared for that and it wasn't in the budget. So that was unfortunate.

Cons: Didn't have the expected car and got stuck with a manual. The bus only runs every30 minutes.

Cons: You are better off going to one of the rentals in the airport. Standard car is a Corolla.

Cons: In ordering a midsize car, I would have thought we would get a little more room than a Nissan Versa. On your site, it said Nissan Sentra or comparable. Disappointed in the size.

Cons: They scammed me into getting their insurance and now that i need it because soneone hit my parked car the deductable is 500! If i had denied coverage which cost me an extra 113 i would have bern covered under my credit card. Then they scared me into getting the sunpass saying i couldnt pay cash at most tolls which wasnt true and that cost me 50. Overall a 6 day car rental cost me more than my flight for 4 people!

Cons: Luckily I had a pdf in an old email, otherwise it would have been $18 per day more! Then after declining insurance, I was told if anything happened to the car I would be liable for all kinds of charges while the car was out of service. Do not rent here.

Cons: Liars

Cons: 1st vehicle (traverse) was older, key fob didnt control alarm so every time alarm sounded on entry requiring some brisk action to turn it off, also much more worn/stained/odor.

Cons: No Dislikes!

Cons: Would have been five stars across the board had it not been for a frustrating TIME CONSUMING check in process. The wrong reservation was printed up and my card was charged for it and upon noticing the error no apologies and no urgency in the correction. Almost felt like it was my fault. My card was then charged for the correct reservation and it took nearly a week to get the refund from the mistake. With the added deposits on top of the two week rental, this was a substantial error. Other than, great car, great price!

Cons: You really need to inspect your vehicle carefully. Most of them are in bad shape (major paint missing, not key fobs, non-op parts). But if you take your time and inspect carefully, you can score a decent car for a short term rental. Also, they are a bit understaffed. I had a hard time getting service on the lot and drop-off took longer than expected

Cons: Booked car was not available. Charged an additional $500 for another car. Had to wait 4 hours for that. Never again. Would never recommend to anyone.

Cons: Reps try too hard to sell additional upsells

Cons: The whole experience was poor.

Cons: Didnt not accept reservations and ran out of cars

Cons: The car was ok but a minivan with a small engine is not good for highway driving. The price was not what I was expecting and ended up paying $500 more than was quoted.

Cons: Had forgotten confirmation info so they searched by name and found no reservation. Had to book car elsewhere because they were out of cars!

Cons: The pickup are for the car was not in the airport and we didn't expect it, and because of this we had to take a taxi there that ended up costing us $50 including the tip.

Cons: Nothing

Cons: Had a car low on oil when received

Cons: Nothing

Cons: The car I had booked was not available, so I was forced to upgrade and pay much higher rate than initially booked through kayak.

Cons: Holding a deposit because I wouldn't accept their insurance although I had purchased some through Kayak!

Cons: The whole experience at Payless was bad. You get what you pay for. Never again.

Cons: Payless? More like PayMore... I was quoted $150 for a rental. My flight was delayed so i showed up 30 minutes late for my rental...upon arriving my car was given away to another renter...no big deal, until they decided I would be up-charged $10/day for a different larger vehicle rather than just comping it because they didn't have my original rental. THEN, because I was under 25, rather than a one time fee like most companies, I was charged an additional $25/day...THEN because I was under 25 yrs old (I'm 23), I was forced to purchase collision insurance at another $14 per day, plus some more fees. Needless to say my $150 week long rental ended up costing me $419.55. Never again will I use Payless...Service personnel were fine but the accommodations and policies were misleading and advantageous to payless over the customer.

Cons: It took me 45 minutes to be picked up by the shuttle to go to the rental place off airport property. All the other major rental agencies are at the airport. I had to call for the shuttle 3 times to try to get them to come and pick me up and the person on the other end of the line was very rude and short. He told me use another phone and call back. They finally picked us up in a lane that was not designated for car rental. By this time there were so many people waiting there was almost not enough space for us, but we all crammed into the shuttle. Once I shuttled over to the rental building there was another 45 minute wait to get my car. It was so dark you could not inspect the auto. The agents were very high pressure trying to sell you, and scare you, into all kinds of charges that were not necessary. It felt like flying Spirit Airlines with all the hidden fees. I chose this company because it looked like it would save me a lot of money. When I returned my car there was nobody to receive my car right away and the shuttle left without me and I had to wait for the next one 15 minutes later which added more unneeded stress to my getting to the airport on time. Originally, I had booked another rental agency, Alamo, and once I received my final bill I went back to check the cost and it only saved me $6. Certainly not worth all the time and hassle to save such a small amount of money. I will never rent from Payless again.

Cons: Arrived at 11.00pm left at 12.30pm just because Victor made a speech like a president, he never stop the guy... Some kids was sleeping on the floor, people was exhaust... At the end you need to do an inspection of your vehicle with no lights on the parking.... Never never rent a car with Payless...

Cons: Overcharged me $50 for returning 3 hours late. Bye Payless

Cons: N/a

Cons: the costumer services is horrible, and i had to wait almost an hour because nobody knew about the bills.

Cons: Once I made the booking I carefully went over the confirmation email from Kayak with the reservation details. It had the confirmation number and the number to call for airport pickup once I landed. I landed in Orlando at 12:30 am and called the phone number provided in the email. I had to call twice and wait 30 minutes for a pickup. When I finally got to Payless, they were unable to look me up via my name and at first they had trouble looking me up with the confirmation number. The agent took a long time, was slow and finally found my booking. He then asked for my d/l and credit card. I am a Florida resident and have Florida d/l. He mentioned that per Kayak policy I had to provide another form of proof of residency (bill, bank statement from the last month etc.). I politely showed him the confirmation from Kayak and it did not say anything about it. He said it was in the fine print. I said that all I had received was this email confirmation and that was not stated anywhere. He said he would not be able to provide me service unless I produced that. I said fine and said that I would lookup a recent pdf of a bill on my phone. I stood there for 15 minutes trying to log in to my bank account and pull up a bill. I finally produced it at which time he said, oh I need a hard copy. I was starting to get upset. I asked him why he didn't tell me that as he watched me on my phone. I asked him if I could email him a file to print out. He said that he couldn't. Now I was really upset as I had been at this for over an hour and wanted to get a car and go home. So I got upset and raised my voice. At this he said to not curse and I said that it was hard not to given what had transpired and the terrible service and nonchalance that he treated me with. I said fine, I'm leaving to the airport and cursed once more as I started to walk out. This time he called his associate and then told the shuttle driver not to take me a ride back to the terminal. I was very upset about this and thought about calling the police but did not have the time and decided to file a complaint later. It was 1:30 am and I had to take an Uber back to the airport and pay twice the price $49 at AVIS vs. the $25 or so I booked this rental for. I expect some response from Kayak or Payless and some sort of compensation for my time and the huge inconvenience caused to me. I had a very long day and an appointment the next day at 8:00 am. This was not the service I expected from Kayak or Payless. Please have someone reach out to me to discuss this further either from your side or from Payless otherwise I may choose to take this further. If 2 forms of proof of residency is a policy then it should have been clearly outlined so that I could have come prepared with the right paperwork. I had access to a printer at the airport prior to leaving. Thanks you for your time. Sincerely, Sidharth Sahoo

Cons: first car had no keys. 2nd had expired tags. had to take luggage in and out wasting time. not well organized

Cons: No one there at the after hours drop off despite an expressed agreement to the contrary.

Cons: Rental price.

Cons: We went with dollar because they were the least expensive rental, but after getting to the counter, they wanted almost 200 dollars more than their initial quote for "taxes and fees". I will not be renting with them again.

Cons: No one was ever at the dropoff at all - couldn't turn the keys in (no dropbox). No one at the counters. Finally, over an hour later we were able to give the keys to someone that showed up to the counters after repeated attempts at calling the corporate office in another state. Just barely made our flight.

Cons: The signs at the airport or confusing, make sure you don't go to the express chaos because they will send you back inside to find the retail counter. They didn't recognize the kayak protection plans and encourage me to buy their own, which were very expensive. After all the added fees, it was hard to find a car they said go pick one. there was one person in the whole pick up section who is helping someone else. After wandering around the parking garage, I finally found the car. Most of them smell like smoke, but I found a car that didn't. I definitely wouldn't rent from here again .

Cons: There were no cars available in the class I rented in the garage and the staff out there was not helpful and couldn't care less.

Cons: Vehicle was dirty, the side passenger doors did not open from the outside, and the vehicle had a noisy suspension. With a mileage greater than 50,000 miles it felt that it was past its retirement date.

Cons: We found the bubblegum smell in the car too strong. It must have been some kind of "refresher". Pine scented or lemon scented would have been better, or even better, no refresher at all. Other than that, our rental was fine.

Cons: Terrible customer service! After waiting 30 minutes as clerk talked to a colleague, we had to wait an additional 45 minutes for our car to be ready. Only once we asked for a refund did they bring the car around. Car was still dirty, worker refused to acknowledge huge crack on back bumper despite me taking a picture of him standing next to it. Eventually just wrote "minor scratch" on form.

Cons: Uh, that they were closed when I got there at 7:30pm, event hough it said on Kayak that they would be open until 8pm, and I was left to figure out another option in a very short period of time. Lame.

Cons: I put in Orlando airport in the search and it gave me av off site location that was closed when I arrived. I ended up paying over $100 more for a smaller car because the airport location would not honor my rental.

Cons: The communication and prices.

Cons: I felt Sherry's efforts to persuade me to buy Budget's rental insurance almost verged on the side of deception. She made it sound as if my personal automobile coverage would not be valid in the case of an accident or injury and that their coverage would be the only form of insurance that would take care of problems. I've been in the insurance business all my life, so I'm aware my coverage would be valid in a rental situation. But to someone who didn't know better, her conversation would have been very persuasive, which is a shame.

Cons: Kayak booked a car from Budget Rent A Car for us. When we went to pick up the car, we were told that they were sold out, and were baffled as to how we were able to make the reservation. Neither Kayak nor Budget were able to assist us by phone. We ended up having to go to a different car rental agency and paid three times as much for the last-minute holiday rental.

Cons: The only issue we had was with Kayak not Budget. When I did my search on Kayak, I requested airport pickup. When we arrived at the airport, we discovered the rental location was 45-1 hour away instead of the airport or even airport off-site!

Cons: They are a company in transition and the telephone number listed wasn't connected. I was about to give up on the reservation when the shuttle finally showed up at the airport. From that point on service was good. Getting the phone number corrected will eliminate this problem. The correct number for Orlando is 407-469-5306.

Cons: There was no explixit posting of the price charged for fuel nor an option to prepay.

Cons: Wait time in line to pickup car

Cons: Ace representative said to wait at a numbered parking space in front of the airport terminal for pick. Driver did not show up. Reservation cancelled and i will not rent from Ace again.

Cons: The reservation deposit was $25.00 when I believed the cost of rental had been taken. At the counter the news of the rental not being covered was explained. The customer pickup location was not displayed and there were no directions inside the terminal at baggage claim to point you in the right direction to be picked up. The baggage claim is on a higher level than the pick up location and no directions. I had to call the agency to inquire if there was a shuttle. The agent said proceed to the lower level and wait in lane 11 or 12 for the shuttle. ACE rental identification was not on the sign at lane 11 or 12 so it was confusing not knowing if this was the right location to board the shuttle. The office staff standing around was having conversations and activities that did not concern or relate to customer business causing me to have to wait to be waited on. Office environment was unprofessional and uncaring. You have to remember the customers are people who have traveled to a new unfamiliar location and need to feel comfortable. The office was a small building on the lot that exhibited new business that just got started, lighting could have been brighter and rental lot was off airport property apparently in the neighborhood. They did not have any maps for customers. Staff exhibited an inexperienced demeanor toward customers - customer service really needs to be improved. It was good I had GPS on my phone or this location would have been very difficult to find upon return and confusing to start my journey. My experience was just 'OK'.

Cons: The policy is so strange. They charged much more than what they mentioned on line.

Cons: -One of the staff members - Naser is such a stupid. Never initiate a conversation with him -I thought Ace was cheap but turned out it was SH*T! -There are a lot of cheap car rentals within the airport (ez cars, ..). For ACE, you will need to take a shuttle that keeps going for ever. -They did not have cars, and was asked to visit firefly. I had to travel all the way back to the airport and was told that firefly did not have any either. I haven't had the same experience with other ACE locations though. This is definitely an aberration. You may want to look at their reviews before you book!

Cons: Sent us to wrong pick-up place at airport

Cons: $25 on the web, total cost $125 including insurance etc Tolls $10 when I'd have paid $4 in cash. The guy on the desk lied to me it'd be cheaper. No help whatsoever putting child seat into the car - really unhelpful Will not use ez or kayak again Would have been cheaper to get a couple of ubers

Cons: Attention to previous damage a bit disconcerting. I wanted to document it all (I've had bad experiences in the past) but the staff said it was no big deal. They were correct for for someone with a lot of rental car experience, it made me nervous.

Cons: long walk from baggage E-Z rental counter to 2nd floor car pick up in parking garage. Same for return walk back to United ticketing counter. Walk half the Terminal.

Cons: Walked all the way to the car rental section and wait 20 minutes for the guy to show up and then he tell me I have to go back to the airport to rent the car

Cons: -Several Upsale efforts at checkout -Car was dirty (inside and out) -Smelled of cigarette smoke -Checkout was a bit choppy. I had to walk to the car, make my observations about damage, then walk back to the window, get back in line and wait to turn I the damage report. Would've been nice for an attendant to accompany me and sign the slip at the car.

Cons: Alarm didn't work & car wasn't clean inside & out. Sand was still in the driver side floor & other areas.

Cons: Paid 300 bucks for a car I drove maybe 50 miles in all of 3 days. Didn't ask for insurance but was billed anyway. Terrible

Cons: The web say the advanced is out side the airport , I wait 30 min for the shuttle, and I call and he tell me us inside the airport.

Cons: Tires were bald, windshield wipers were shot, scratched up, overpriced. Ended up costing me over twice the quote. Never again

Cons: the office of the narcoossee it's close, and don't have any sign or info about that.

Cons: Hidden fees, the woman named Luna was extremely rude. When we got to the counter they told us we had to pay a $200 deposit to rent the car. No where on the website or the invoice did it mention a deposit, Luna told us you can't rent a car without a deposit, which is not true. She then told me I was being rude to her, at that point I walked away and let my husband deal with her. Horrible customer service, we of course are still waiting for our deposit to be returned. Will never use this place again. Watch out for their hidden fees

Cons: I did not like being pressured into purchasing unnecessary extras that doubled the price of our rental. The unrelenting salesperson at drop-off told us, for example, that we would save a lot of money on tolls by purchasing a sunpass/toll pass as tolls would cost on average $8.50 each way. In fact, most tolls cost no more than $0.75. Therefore, this extra was a complete waste of money. Also, the car was dirty; there were half full soda cans in the cup holders and other garbage in the car. The seats were filthy.

Cons: Very poor signage for Advantage at the Orlando Airport and outdated information on the Advantage website.

Cons: they never had a car ready, choice was to wait till they cleaned one or take a van. after flying all day not having a car ready after reserving one weeks before was a real disappointment.. the insurance cost was more then the rental. (when they say don't get rental insurance .believe them) drop off went good, I'm still waiting for a $200.00 credit to be refunded