Orlando Car Hire

Cons: The car was still relatively dirty when we picked it up. We waited a long time to actually get a car. The staff did what they could to get us out the door but there was issues with internet connection which slowed us down. I anticipated because I placed the rental order in advance that the car would have been ready by the time I got there but that was not the case. Overall the car was not very comfortable.

Orlando Hertz rentals didn’t have any cars

Pros: The associate behind the counter was great and handled the situation with grace under pressure while having 18 very unhappy customers to deal with

Cons: They didn’t have any cars nor knew when they’d get any. We had to contact another car rental company and pay more, plus we lost 4 hours of time while waiting.

Car smelled like smoke, attendants told me they all do.

Pros: Drop off was easy

Cons: Car smelled like smoke, asked for a different one and attendants told me they all do. Weren't too nearby location next day and they didn't have anything to swap out but have me number got another location. Called there and got sent to call center who told me to drive to each location to check inventory for a swap.

Pickup

Cons: I selected Orlando Airport but actually got a location in Orlando which was a 25 minute cab ride from the airport, not good. The rental office was inside a shopping area which was not visible from the street so I had to have the cab driver drop my family and luggage on the curb while I went and found the actual rental office. 45 minutes later i had my rental car and was headed back towards the airport. Overall it cost me another $75 for the cab ride and to change it to drop off at the airport not to mention about 2 hours of my time.

Cons: We were not told the pickup location was a $42 taxi ride from the airport! Granted the address was given on International Drive but, given the name, we assumed that was at the airport. Plus, the office there was a shack with no waiting room so we had to stand outside. The car had no gps and they had no maps.

Pick Up & Drop Off at the JW Marriott Office

Pros: The location is nearby. No wait. Parking was easy. We didn't have to go to the airport. The vehicle was waiting for us right outside the door. Nice guy who helped us. The location inside the JW Marriott is beautiful. The van performed well.

Cons: The van was dirty inside and out. We even found other people's stuff inside the van. The car did not have a full tank. We had to pay for a spouse to drive. We weren't told anything about tolls, so now we'll be overcharged, I'm sure. The location closed early at 6pm, and we wanted to drop the car off that evening. We had to wait until 8am the next morning which made us late to church. The rental office didn't even then. It opened at 8:09am. No one checked the vehicle before we left, so I hope Hertz doesn't try to say we didn't fill the car back up with gas, or that there was damage to the vehicle. Also, I called Hertz to ask what we should do if no one was in the Hertz office at the JW Marriott, and I was told to just drop the keys off at the front desk. Thankfully the Hertz attendant showed up because that did not sound right to me. We are also used to getting a brand new vehicle when we rent, this one was a 2017. And, we were unable to hook our phone to the vehicle, so we could use the car's features. It was too difficult.