Chiang Mai Car Hire

Wrong Car, Dangerously Worn Tires

Pros: The effort the lady at the counter made to rectify the problem.

Cons: I booked an SUV but was given a Toyota Double Cab truck. I was contemplating taking it anyway however the tires were dangerously worn and unsafe to drive so I decided against it. This resulted in an hour delay to change vehicles.

Terrible experience. Mistake with booking agent en

Pros: NOTHING

Cons: The booking says "standard SUV" which can take up to 5 persons. But when I arrive at the AVIS counter, the booking that was with AVIS was "Pickup truck, double cab" which can take up to 4 persons. I travelled with my family of 5 persons, and AVIS didn't have any other vehicle left available at that time. So i had to cancel the booking, and take a taxi to the hotel, then try to get another car rent by myself. All of these happens at midnight. This is very disappointed service and I would not try using your service again.

Drop off issues

Pros: Woman at pick up was awesome, everything went smoothly.

Cons: At drop off the car was impeccable inside but the outside was dirty as the roads to northern tails d are either dirt roads or under construction. They demanded we pay more or go clean the car even tough there was no such demands anywhere in the contract ( only specified that we were responsible for the inside of the vehicle.)