Pros: We were so stoked to get a Subaru Impreza! The staff that helped us when we picked up our car at 1 AM at Sea-Tac were so friendly and sweet, as were the staff who helped us when we dropped the car off. The process was super quick and easy, will 100% rent with Dollar in the future.
13 Oct 2015
Pros: Even the attendant spent a good 5 minutes trying to upsell me items, they were straightforward about it and not pushy. And the price that was quoted was the final price. No extra airport fees, etc. And was pleasantly surprised that I ended up getting a Subaru BRX which was really fun to drive
13 Oct 2015
Pros: The value and ease of rental experience.
14 Oct 2015
Seatlle tolls are a license to steal for car rente
Pros: A comfortable fuel efficient car at a reasonable price
Cons: Dollar contracts with a company to pay tolls on behalf of it's clients. They charge a $10. fee for doing this -- all for a $1.80 toll I got for being on the wrong road. It is extortionate and the state needs to take action against Dollar for it's inappropriate financial abuse of visitors to Seattle.
20 Oct 2015
Pros: Prius hybrid for a compact price
21 Oct 2015
Cons: Assigned car was not what I had in mind. They would not change it without an additional charge. Ended up using a different company.
26 Oct 2015
Pros: Check in was quick and easy. Return was the same. No issues.
27 Oct 2015
Pros: Good customer service, great car! No issues.
28 Oct 2015
Pros: Car reeked of pot smoke (Seattle). I had to call customer service to report it so I would not be charged. Never should have rented in this condition.
Otherwise, everything was okay
29 Oct 2015
best rate & best rental experience
Pros: I am an express memeber and my name and location were on the board w/ the exact car I requested. rate was best in 5yrs!
Car was smaller than ordered, but OK. Main gripe i
Pros: Easy location, as all airport hires in SEA are.
Cons: Not showing what I'd actually be paying... Excessive insurance and fees...
2 Nov 2015
Pros: Easy to drop off and pick up.
Cons: Did not get the car that I thought I was getting when I booked the rental.
30 Aug 2016
Stressful+Poor service = Not renting from Payless
Pros: Car was clean -- so good.
Guys not at the counter are great -- the ones giving you your keys and are there when you drop off the car.
Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in.
They will actively manipulate you with negative statements about your insurance.
They will not use price points but continually try to upgrade you or sell you things you don't need.
It was NOT an easy pick up.
19 Oct 2016
No cars, no service
Cons: They didn't have any cars and were basically trying to hide that information from all of us. Eventually they walked me over to the Thrifty counter and implied that they would give me a car at the same rate. Hot that did not happen. Extremely unprofessional and so frustrating.
11 Oct 2015
Cons: Interior could have used one more pass through for cleanliness.
11 Oct 2015
Terrible service - try to force you to upgrade if
Cons: The customer service is terrible. Flight was an hour late, and therefore I got to them late. Told me it is my fault for being late, and that he couldnt honor my car since none is available, and I'd have to pay to upgrade.
13 Oct 2015
Extremely poor communication
Cons: I booked a compact. Arrived a little over an hour before pickup time. I was told they had two larger vehicles available instead of the one I booked. They did not mention the rate would be higher. It was more than 40% higher. When I questioned them they told me rather snippily it's the same as if I arrived at the airport and tried to change to an earlier flight and I would be charged more for the flight change. Honestly?!? When I asked whether they would have a car in the size I booked ready by the time I'm scheduled to pick it up, they said they may or may not but I was welcomed to wait. Really? I left and was able to get a car with a different company. I stopped by and told them to cancel my booking. They informed me they nearly had a car ready for me. Not!
16 Oct 2015
Great customer service
Pros: My rental agent in Seattle was amazing! He made sure the car I selected was comfortable, then when the representatives in the actual lot were busy and the process was starting to lengthen he went out of his way to make sure I could get going as smoothly and quickly as possible. I would definitely recommend their customer service!
20 Oct 2015
Changed price of confirmed reservation
Pros: Upon arrival a bit late. Our class wasn't available. Have us an upgrade and charges $100 more for the week. This never happened with Budget or Fox rental. Will never rent from this company again. Nor recommend it.
27 Oct 2015
Pros: We were able to upgrade. I think it was an OK price. My mother was having surgery and was Mir comfortable in an suv
Pros: Was the best experience I've had with renting a car. Efficient and pleasant, I would not hesitate to rent from EZ car again.
15 Oct 2015
I never got the cae
Pros: Secret charges I did not know about !! They need to be way more clear!
16 Oct 2015
Rude Counter Agent
Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.
17 Oct 2015
Excellent Customer Service; Smoky car
Pros: Our rental agent was amazing in Seattle! She was quick, efficient, did not try to hard sell additional insurance. In addition, she was kind, professional and had excellent customer service skills.
Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!
18 Oct 2015
Overpriced gas, complicated pick up
Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.
19 Oct 2015
Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.
20 Oct 2015
Pros: Love the Mini Van
Cons: It was some what dirty when I picked it up
22 Oct 2015
Low cost and efficient
Pros: Clean and well maintain vehicle.
26 Oct 2015
Cons: Another bait and switch. Charge was 40 more than quote
Pros: Dropping the car off was great. Didn't really have to do too much.
Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.
22 Aug 2016
Pickup took 1h+
Pros: The car was nice and dropoff was pretty easy and quick
Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.
13 Oct 2015
Too much hidden fee
Pros: Clean inside, ok process
Cons: Too much hidden fee, gas price was 2x higher than the market price
20 Oct 2015
Pros: Drop-off was easy
Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.
24 Oct 2015
Pros: I liked the woman at the counter, since we were from out of town, she explained the toll system to us and was very clear about how to avoid getting charged for tolls.
Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.
13 Nov 2015
Walk the long mile
Pros: Camry was great, leaving with car and returning with car easy
Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops
21 Nov 2015
Nice new camery
Pros: I liked the car and how simple things were
Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready
2 Dec 2015
Pros: Decent car for price, had a handy ice scrapper in trunk. Service friendly. Liked that they allow half tank gas purchase which was all I needed.
Cons: Car was a bit dinged up. 51k miles
5 Dec 2015
Pros: They helped me sort out a dog hair problem at drop off.
But dont forget to vaccum before returning car ! :)
8 Dec 2015
Pros: The pickup and drop-off went smoothly. Vehicle ran well.
Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small.
The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package.
BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.
Pros: Car was spacious and very good for the one way drive to Seattle and San Francisco. Pick up point difficult to find and even the Seattle head office was struggling to locate it on their system.
Cons: I wanted to drop of the car near my hotel near my hotel in San Francisco (Westin on Union Square). The car was booked via internet (Kayak) and the airport in San Francisco was the designated drop off point. Despite several phone calls I could not get clear indication if I could drop the car off near the hotel. When I arrived in the hotel I noticed the next morning a Hertz office in the hotel and after enquiry could leave the car near the hotel without additional charges. I had to pay the hotel $ 60 for overnight charges which I would avoided if I would have been getting the advise I needed earlier.
2 Jun 2016
Cons: When I arrived at the "SeaTac" Airport Rental Car building, I was told that my reservation was not at that facility but one further away. They took care of me but it took a lot of work and hassle. I will never, I repeat, never rent through Kayak again.
24 Jul 2016
The price was $350.00 at pick was $950.00 at anoth
Cons: I rented a vehicle for one week at $350.00 to be picked up at the airport when I got there the price was $950.00 to be picked up at another location. I will not trust your website again.
25 Jul 2016
No Car Available
Cons: I never got vehicle. Location was closed and then drove to airport that had none available
25 Jul 2016
Cons: The Hertz location at BFI in Seattle does not provide cars to rent, nor are they open on the hours posted. Pick-up scheduled for 8am. Nobody at the location until 8:50am. Then told there was not a car available to rent. Then told if I wanted to rent a car (After being told there were no cars available), it would cost much more than the reserved price. Asked for manager and was told there wasn't a manager. The location was a complete disaster. Will likely rent elsewhere before choosing Hertz again. Do not rent from Hertz at BFI in Seattle.
26 Jul 2016
Cons: Hertz confirmed a reservation for a closed location. Didn'the find out about the closure until I tried to arrange a pick up from our hotel and couldn'the get ahold of the location. When I went to the Hertz site to confirm the location number I found out it was closed. Called Hertz and they rebooted the reservation for more money, refused to honor the first Reservation. Finally cancalled with Hertz. Enterprise rental went great.
26 Jul 2016
Terrible doesn't even come close.
Cons: Hertz location was closed even though it was supposed to be a 24 location. Had to take a 75 dollar taxi to another location, where they wouldn't help us. Oh they were willing to rent us a car, for $200 more. What a joke. No help at all. Told us we were out of luck. We went to another car rental and got a car.
27 Jul 2016
Cons: The pickup location was closed and it took 2hrs on the phone with customer service to get a car. The car that was obtained was dirty, had bald tires and was eventually exchanged in Portland which took another two hours.
30 Jul 2016
Cons: Please see my email feedback regarding inaccurate prices, poor customer service and an overall poor experience. I will do my best to never rent from Hertz again.
4 Aug 2016
Not the airport hertz
Cons: I searched for cars at Seattle-Tacoma airport, when I rented the car it said seatac , but when I took the airport shuttle to hertz the rental was for another hertz. It was 5 am, I had three young kids with me so taking a taxi to the correct hertz wasn't an option. I had to pay much more. There are a ton of sites to rent cars, if your site can't accurately do the job I won't use it again
Pros: Mgr Julie was very professional and generous, gave me a free upgrade, love you for that
26 Sep 2016
Any detail of rental car fee
Pros: I have not received any detail of rental car fee. When I booked on the Internet, it was only 96$ for two days. I picked up the car and the fee was 114$. But my credit car showed that the fee was 154$. So I need the detail of fee. Thank you.
28 Sep 2016
Picking up away from the airport to save money
Pros: We chose to take a half hour uber ride to pick up our car in order to save some money. Here is what I learned: At a more remote site, despite being promised a small four-door car, all they had were pick- up trucks and a fiat. There would have been many more choices at the airport. We started with the fiat and had to go back and swap the next day because the storage area in a fiat will accommodate a toothbrush and not much more. They tried to charge me for an upgrade, but backed down very easily without me getting angry, and we drove a very comfortable minivan for the duration of our trip.
10 Oct 2016
check in and checkout
Pros: Two people who made my experience great were the ones who checked me in and out.
Cons: Managers of the person who checked me.in. They were not flexible with the options.
16 Dec 2015
Pros: Quick and easy. Good customer service.
Cons: Extra charge for picking up and returning the car in different states, even though, according to the license plate, I was returning the car to the state it was registered in.
10 Feb 2016
Pros: Drop off service
28 Apr 2016
Cons: Radio wasn't working, offered a half a tank of gas for the next rental rather than making this one right
24 Jun 2016
Pros: good low price
Cons: My search criteria were for an airport, but my reservation was at an offsite location. A bit surprising for me upon arrival since a baggage delay caused me to be unable to arrive within business hours. Fortunately, the quotation was usable at the airport location.
13 Aug 2016
Pros: I loved the upgrade to vw bettle!
14 Aug 2016
Read the fine print
Pros: Service at the enterprise counter was amazing. Brianna was great!
Cons: When I made the reservation, I assumed pickup would be at Seattle airport. Kayak receipt did not say that the pickup would be downtown .... Or maybe I did not read the fine print. Had to pay more, but enterprise was great about it. I fault kayak for the misleading information. Let customers know in bold print where pickup will be. It would save a lot of aggravation. Thank you.
Cons: The car was good value, but not very comfortable
17 Aug 2016
Pros: Friendly staff, ease of pickup/ drop off, loved that the Jetta was an option to drive
2 Sep 2016
Pros: Easy check in and check out
Cons: The car needed alignment
8 Sep 2016
Hidden fees out the wazoo
Pros: Pretty fast service.
Cons: A $23 booking turns into $142. Many line items that don't make sense. Simple addition of all line items is less than the total.
8 Oct 2016
Pros: Nice van and clean
19 Oct 2016
Pros: I can’t believe that you can charge $55 for the rental of a car but charge $77 for four gallons of gas? You actually charged me more to fill the car up than to rent it? Amazing, that’s almost robbery and I will never rent from budget again!
26 Sep 2016
Better run location
Pros: Efficient location
Cons: All ok
1 Apr 2016
Pros: The car was good. Service was excellent.
Cons: I needed to use the prepay option but they don't allow for same day prepay. Had to request the next day and was stuck in Seattle for one more day.
17 Aug 2016
Pros: Easy and fast pickup, car was nice and in good condition.
26 Sep 2016
Cons: The pickup location would NEVER pickup the phone when I called. While in line waiting for the car the phone would ring and ring...
Pros: Very simple pick up and drop off after hours with flexible return hours!
12 Oct 2016
Good customer service
Pros: Dennis Zapata stayed late to process our rental even though the office was closed and Anna Edwards responded quickly and generously to an issue with the cleanliness of the vehicle.
Cons: Info on office door showed it was open to 7 but it closed at 6!
12 Nov 2015
Pros: The customer service was outstanding. I thoroughly appreciated the quality of personnel.
7 Dec 2015
Pros: HAD A BLAST WITH THE CHARGER RENTAL, DEFINITELY WILL CONSIDER UPGRADES MORE OFTEN IN FUTURE!
4 May 2016
bad car, unexplained charges
Cons: The car was awful to drive, uncomfortable seat, awkward steering wheel positioning, the auxiliary audio input didn't work, it doesn't have cruise control, the steering was loose and not very responsive; I know it was a compact car but I've driven other compact/economy cars that were so much better than this one.
The pick up was fine, good customer service and I was in and out fairly quickly.
The drop off not so much, the customer service person was not friendly, I handed her the keys and she looked at me like "what are you still doing here"? Then she asked me if I wanted a receipt and I said "Yes please". She didn't speak another word to me and then typed up the receipt and handed it to me, no eye contact, no words. The receipt was for around $83 which was the estimated total cost when I reserved the car so that was nice. But then the next day I got another charge for $24.01 with no explanation, no e-mail, no phone call, no nothing. What was this charge for?! The car had more gas in it when I dropped it off than it did when I picked it up. The car was clean, I even picked up some trash that was in it before I picked it up. There was no damage, I returned it hours earlier than I needed to. This was a terrible experience and I will never use Alamo again.
30 Jun 2016
go to alamo
Pros: location - downtown seattle
Cons: returning the car after office hour is a hassle.
No instruction was given.
12 Sep 2016
Cons: Nothing - it was great!
15 Oct 2016
Simple drop off
Pros: Quick and simple service. Took less than 5 minutes!!
Cons: Base rental $300, rate after all add-ons $1200
I've never heard of insurance costing $60/day on a rental that costs $12/day
A $15/day second driver fee
Extra hidden fees
We didn't rent the car
16 Oct 2015
Facility was closed!
Cons: They are in the process of closing their site that is close to the SEA-TAC airport. I arrived to find a note on the door to go to the airport rental car location. They should send an email to people who are supposed to pick up there that the facility isn't open.
16 Dec 2015
Not where all the other rental cars were there are
Pros: The guy at Thrifty was kinda rude at first, saying we booked some other Thrifty place down the road, and that's why it was cheaper. When it said not at airport I thought none of the rental places are at the airport, because you have to take a bus to get to all of them. He did get me a car though at the same price so all was good.
Cons: You should say this location is not where the rental shuttle goes to.
Pros: The car was excellent but not at the airport where I expected it to be. I had to pay for a cab ($40) to get downtown and get stuck in horrible Seattle traffic leaving the rental center. The people at National were great and helpful but the entire experience should have been better
17 Jul 2016
Pros: All of the staff seemed to enjoy working there and were very thoughtful of the needs of the customers, pointing out where I could find a bathroom and a good place to wait for my ride.