Cons: Refused to honor the reservation. Went with a different vendor.
4 Jul 2016
Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne
11 Jul 2016
bad service at pickup
Pros: The car was good and the dropoff process was ok
Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.
18 Jul 2016
kayak price was fake
Pros: we locked down a reservation price of $133; when we got to dollar rental, they suddenly wanted $250
at the desk were rude af
19 Jul 2016
Pros: people are super friendly and helpful
Cons: the Aux and USB dock were not working.
14 Aug 2016
Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.
15 Aug 2016
Cons: No car available
15 Aug 2016
Had to wait 1 hour for a car
Cons: No cars available, waited 1 hour, then they gave me whatever they had. No apology from anyone.
16 Aug 2016
Terrible and uninformed staff who yelled at me despite the fact that they were wrong and uninformed about additional drivers. They kicked me out and called me ignorant.
Pros: nice people, return in manhatten was open till 11pm (perfect for my need), nice car
Cons: they will make you take their insurance.
I told them about the aliance insurance that I booked via Kayak, but they told me that it won't cover the cost for days that they could not rent the car in case of an accident
4 Nov 2016
رحله ٤ ساعات
Pros: بعد جدال تم تبديل السياره و أخذسياره مقبولة
Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها
24 Nov 2015
JFK - Over 1.5 h wait in the line for car pick up.
Pros: The car itself.
Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.
18 Jul 2016
Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.
30 Jul 2016
Poor service at JFK rental. Beware of very slow se
Pros: Car was fine.
Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.
24 Aug 2016
Cons: I was switched from economy to full size, no extra charge but more gas money. I did not notice that tank was not full until I had driven a way. I offered to document to the company that I had put in 6 gallons to drive 115 miles, but they turned down my request for reimbursement of 16$, on the grounds of the "upgrade".
29 Aug 2016
Extremely Long Wait in Budget Office at JFK
Cons: We waited in line for over 45 minutes to pick up a pre-reserved car and eventually left to rent a car in less than 5 minutes next door at Alamo. When we walked in there were two clerks each assisting a customer and two people in line in front of us.
7 Sep 2016
Pros: Great service, great car!
10 Sep 2016
Cons: It took over an hour to actually get the rental car from JFK. The staff were incredibly slow and very poorly trained (had to ask each other how to select a particular car type, see which cars are available, etc.). It was as if someone just took them of the street and put them behind the counter. Even with over 2 dozen people waiting in line and loudly email@example.com and skiing to speak with the manager, she casually walked around and did nothing. She did not assist her staff nor address the customers.
Cons: Staff very rude and uncooperative. Specially mrs Tiffany.
21 Nov 2016
Pros: Car was as described.
Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min.
Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.
5 Dec 2016
I don't think it really matters
Pros: Not much
Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at firstname.lastname@example.org. The chances are that you won't, because nobody really reads this anyway:)
5 Jan 2017
Pros: The person who checked the car out to us at JFK was efficient, clear, and helpful. Having the check-in person at PHL see that we had a toddler and tons of bags and drive us back to the airport to drop us at the curb was fucking amazing. THANK YOU!!!!!!!
Cons: Not being able to use the ez pass as you go. There's no way we would have needed $20 per day of tolls. Maybe a single flat fee and then pay the ez pass tolls you accrue would make more sense.
22 Nov 2015
Pros: The car drove nicely, and was reasonably clean....
Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight).
Being hidden in the Hertz station made it hard to find.
Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.
16 Sep 2016
Pros: Pick up and drop off was one of the easiest things at the airport, we got decent gas mileage too! The seats were pretty comfortable.
Cons: The "cruise control" on the car wasn't normal, the button even said "coast" so it was constantly changing speeds. What's the point of cruise control if it doesn't actually work how it's supposed to . And the pickup on that Nissan sonata is terrible.
19 Sep 2016
Cons: Counter staff is fully aware but unapologetic for their google maps location being off and our walking 45 minutes to an incorrect location. Had to wait 45 minutes for a car with 10 others because "the cars were in the wash". Staff berates us for not taking EZPass or their coverage even though we explained we have coverage through the booking on Kayak.
20 Sep 2016
Waited 2hrs for car!
Pros: The manager lady drove cars like a maniac!
Cons: I waited two hours for my car. It was ridiculous and really screwed up the rest of my trip. And I was told that the insurance I bought through Kayak wasn't accepted. So I had to buy theirs. I also heard other customers being denied all sorts of insurance types. And the location is incorrect on google maps so I had a nice walk around the outskirts of the Airport for an hour as well. It's near the Hertz rental.
20 Sep 2016
Car not available at reservation
Pros: Car was fine. Ran as expected.
Cons: Agent was incredibly rude and confrontational from the moment I got to the desk. We had to wait for an hour for our car after we were checked in. There were at least five other groups waiting as well, who had similar wait times. The desk agent and the other employees were inefficient and the desk agent was literally yelling at all the other employees. It was very uncomfortable for everyone there.
27 Sep 2016
Expensive and rude
Pros: Clean car that drove well.
Cons: Attitude from the associate, having to pay an extra 4 hours bc I was 5 minutes early, no direction on how to leave the airport or how to return when finished, just bare bone service with an attitude. I won't be returning.
Pros: Customer service was great. I got upgraded to a nicer car for free. The pick up and drop off process was very smooth.
4 Jun 2016
Pros: The Hertz reps at both pickup and drop off were pleasant and professional. That makes all the difference when choosing where to spend your money!
Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.
10 Sep 2016
So impressive from beginning to end
Pros: The van was in immaculate condition. Pick up was so simple and efficient, as was the drop off. Well done Hertz.
10 Nov 2016
Pros: Customer service was great.
17 Oct 2016
Pros: The car was clean, new, functioning, and convenient.
Cons: I don't like the price, definitely. I didn't like having to go out to LaGuardia to pick it up when there is a Hertz location just by my apartment in the city.
30 Aug 2016
Pros: I returned car to NYC - did not have new rental there. Questions don't really apply.
Cons: Difficult to find car rental return place. Did not see signs on airport property for rental return. Was very concerned about being late. Finally had to stop and research where location was while I was on airport property.
23 Oct 2016
Pros: Drop off was fine. Friendly staff at LGA area and receptive.
29 Oct 2016
Cons: It was not obvious where to return the car when I pulled in and there was no one directing returns so I parked it in the wrong place for check out. I was charged for an extra hour on the return although the times out and return were less than an hour apart. At least 10 minutes or more of this was due to not returning to the correct place in the lot. This resulted in an additional charge of $17 which is unreasonable.
20 Nov 2016
Good service but don't gouge with the tolls
Pros: Flexibility, allowed me to return to different location in NYC at no charge.
Cons: Getting gouged by using the EZ pass in the car. This should not be viewed as a money making add-on.
21 Nov 2016
Cons: I was "upgraded" to a model that was at least 7 years old (no bluetooth, worn interior) etc.
The pick up process -- which should have been VERY simple seeing as I booked well in advance -- took just under an hour.
In general the staff at Hertz La Guardia seem very slow, confused, and generally unprofessional.
Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.
29 Sep 2016
Pros: Very nice staff, helpful, easy to get to location and great price.
Cons: The facility is under construction and there are NO signs at all. We had to ask the parking garage attendants.
6 Jan 2017
Pros: Excellent everything went very smooth friendly staff
16 Jan 2017
Pros: Convenience, good car....able to drop it off late at facility despite office hours being over
Cons: No window washer fluid, and car had 1/8 tank of fuel.
23 Jan 2017
The staff were excellent
Pros: They were nice and efficient.
29 Jan 2017
Terrific and personal service
Pros: Each member of the team did her or his best to help me get out on the road quickly and safely. One even lent me an adapter for a phone. And everyone involved asked how the service was - well done Alamo!
23 Sep 2016
Pros: Initial collection/pick up was one of the best I've ever experienced.
Quick and no hanging around. Everything was ready. Staff were fantastic and friendly. Couldn't have been better
5 Jan 2017
Pros: Easy peasy, no problems.
4 Apr 2016
Very smooth and friendly experience
Pros: Customer service was excellent, forthcoming and friendly. Rental was terrific.
11 Jul 2016
Pros: The process was very simple and fast.
Cons: The price, it was some what overpriced but than again it's New York.
Pros: The price.
ANd the drop off went quickly.
That's it. Everything elses about the experience I would not want to repeat.
Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions.
It took forever to pick up the car, they have only one person working at a time to help people.
I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.
7 Apr 2016
Pros: Value. Clean car. Great email communication. Got receipt within the hour.
Cons: Longuish wait to get the car. Have to go back to office to return car.
3 Nov 2015
Pros: Value and ease of entire process.
Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.
6 Nov 2015
poor customer service
Pros: price for the first day
Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.
11 Nov 2015
Pros: Everything was good.
17 Nov 2015
Pros: Great car, excellent service!
21 Nov 2015
scarebones rental but the price was right
Pros: Well, if you can find the place, it isn't terrible.
No one was there when I dropped off the car @ 6 am, and there was no drop box so I had to leave the keys in the car.
The car itself was fine and the rental was a really good price, so keep that in mind. But it was a hassle returning the car as the Google maps address was in the airport service road complex, and I had to figure out the public address by asking.
4 Dec 2015
Pros: I found the staff to be untrained and the policies of Payless somewhat antiquated. I originally indicated I would bring my vehicle back 1 1/2 days into my rental. When I decided to keep the vehicle the full 2 days Payless wanted to charge me a change fee and bill me for another day - even though it would have still been within the original 2 days I paid for. In addition, they charged me for an EZPass and I spent 2 days driving through tolls until a cop stopped me and told me I did not have an EZPass. Lastly, when I wanted to add a second driver noone seemed to know how to add to my policy. Very disappointing experience and I will likely not use them again.
6 Apr 2016
Pros: Good value for the car rented.
Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.
11 Apr 2016
Pros: The agent was extremely helpful and friendly.
Cons: The rate was ridiculously high! I felt like I was being taken advantage of.
Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine?
The car had 40k on it and smelled like fast food.
That's my last time renting from Advantage.
28 Sep 2016
EWR attendant very helpful
Pros: I made a mistake and booked the reservation for the wrong airport. The attendant on 19 Sept at EWR was very helpful trying to sort it out even though I ended up unable to transfer or cancel my reservation.
Cons: Not able to change or cancel reservation and pickup vehicle from right airport.
4 Dec 2016
i received deferant car, although its from same ca
Cons: - car was not clean
- i had a car seat, was not fit due to not having the same type
- when i return the car two days early, they refuse to refund the balance amount
22 Jun 2016
Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.
14 Jul 2016
Super slow check in // Advantage Doesnt Provide In
Pros: Value, size and cleanliness of vehicle
Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)
16 Jul 2016
Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.
19 Jul 2016
could be better
Pros: big spacious vehicle
Cons: car was properly maintained or pre-inspected
took over an hour
poor customer rep at location
21 Jul 2016
Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.
25 Jul 2016
You must provide your own car rental insurance to
Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.
Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me.
2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words.
The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card.
However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision.
This is the story and I hope you will do something.
30 Nov 2016
Pros: The nicest and most helpful car rental staff hands-down.
23 Dec 2016
Best Service & Great Price
Pros: Best service by car rental company and great car. Will definitely use them again!!
8 Dec 2016
Cons: Gave me a defective EZ Pass and I was held up at a bridge for 20 minutes
11 Jul 2016
Jay (manager) Enterprise 80th & 2nd is incredible!
Pros: I arrived late (and desperate) an hour after the garage had closed, and Jay opened it back up and got me my car. He gave me a free upgrade and was super friendly. Best service I've ever had from a car rental garage. He chatted with me amicably about my trip and was genuinely interested in what I was saying. When I got back, he remembered me and asked how my trip to Boston was. The car was great as well, clean and no issues. Thanks Jay!! Nicole at the desk was a pleasure too!
20 Dec 2016
Pros: Gave me a great car. It was incredibly fast to pick up. I could return it after hours.
23 Jan 2017
Pros: Friendly and fast service.
27 Aug 2016
Pros: Incredible personal service. When they heard we were getting married we got a free upgrade. Everyone at rental agency was friendly and engaging.
Pros: Highly suggest. A quick walk from Airtran at JFK, cutting time with shuttle. The car was ready and freshly washed. A video of surface scratches was made on the spot and emailed. The personnel were all very helpful and personable, with good advice on direction. And what a deal. Came through in a pinch, too, at the last minute. Even the other customers there were in a good mood.
Cons: At first it seemed difficult to find but with GPS I got there easily.
25 Oct 2016
they don't tell u its not where all the other rent
Cons: the they want an additional 200 up front. I didn't have that much on my credit card since i came from europe and they wouldn't take cash. i had to leave wasted 2 hours.
13 Dec 2016
Probably wouldn't rent from here again
Pros: They were thorough about documenting the condition of the car and emailing receipts.
Cons: My car had bald tires, rough brakes, and one morning all the oil drained out of my car. Had to have it towed and repaired. Seriously held up my day. The people seemed friendly, and the price was good, just wasn't happy with the condition of my car.
11 Oct 2015
Cons: Service not as described
12 Oct 2015
Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport
27 Oct 2015
NOT unlimited miles
Pros: Upgraded economy car to standard for trouble
No mechanical trouble with vehicle
Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage.
I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.
9 Nov 2015
You pay for what you get!
Pros: I loved the price.
Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.
13 Nov 2015
Cons: the guy who drive the shuttle with licence L87-EJX, to ride the people to the airport has the worst attitude ever. he don´t help me with the bags, he throw me to the office because I don´t enter to the office with the main entrance, He don´t understand I have a emergency with the bath. and many things more.
22 Nov 2015
Pros: good price
Cons: location is NOT near other car rentals and this was not well advertised
staff took exceedingly long during pickup and drop off
i took air train o the wrong location (federal hill) and asked if the shuttle could get me there and was refused by staff
will not use them again
please take this off the search, they are substandard
18 Dec 2015
Worst smell ever
Cons: My car was doused in air refreshner, and day 2, the smell of mold took over. It was very nauseating. Plus the car sounded like it has never had an oil change. At only 40,000 miles it was making crazy noises at stop lights and driving really jerky. The worst car rental I have ever had.
Pros: The vehicle was perfect for our vacation. The service was outstanding. Would certainly use then again.
Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.
9 Apr 2016
I wasn't able to rent although I was promised a ca
Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.
28 Jul 2016
Pros: I liked nothing about the service marketing was misleading
Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.
24 Oct 2016
Really excellent service
Pros: Everyone was flexible and really helpful to getting me in and out of there is my car and without any additional hassle or worry
26 Nov 2016
Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.
2 May 2016
7 Jun 2016
Pros: The place was easy to find on Waze
Cons: Service staff wasn't able to answer some of my questions.
30 Jan 2017
Pros: Pick up and drop off from NYC E.64th location were seamless. Great customer service. Will definitely be my top choice for future rentals
1 Feb 2017
Pros: Didn't have any issues, picked up the car when I was supposed to, dropped it off when it was due, everything went as planned
16 Aug 2016
Pros: Easy time dropping off the car.
Cons: I had to wait a bit bc there was some sort of problem with another customer.
Pros: This experience definitely made me more likely to rent a car in the future. Staff was gregarious and helpful, pickup and dropoff were easy, and I was pleasantly surprised by the price. The car was in good condition and very pleasant to drive.
6 Dec 2016
Ace Car Rental surprisingly great.
Pros: Figured that for under $50 something would go wrong, but everything was perfect. The car had a few scratches but it was reliable transportation and the two men handling the order, were professional and polite. I was very pleased!
9 Jan 2017
Pros: very helpful and kind agent! Thanks!
Cons: It would be helpful for novice city drivers to know about snow tires if you will be driving in the snow. Would have have been helpful if rental center would have warned or suggested precautions, especially since we told them where we were going and what was the expected climate.
29 Nov 2016
Cons: I specifically asked for unlimited miles when signing up for this car. However, when I got there they told me that I didn't have unlimited miles and that there would be an extra charge per mile. Then the representative from ACE called her manager to see if she could extend a few more miles per day. It wouldn't have been worth it and I ended up cancelling my reservation because they were clearly trying to upsell during a holiday. Not too mention the office did not open on time, 30 minutes late, and the representative carried her cigarette smell on her inside the office. An overall unprofessional experience. I made another reservation at another service that was half the price.
16 Dec 2016
Cons: I booked a car with unlimited miles, but when I got to the office, they told me I only had 200 miles per day, so if I drive more than 200 miles, I need to pay .25 cents an extra mile. Also, the cars do not have an E-Z pass, and they tried to sell me a very expensive insurance, they scared me that I have to pay $ 2,500 for the deposit if something is going to happen to the car, so I declined the reservation.
23 Jan 2017
Pros: The car was generally fine.
Cons: The windshield wipers didn't work.
The rental agency hit me with a $500 deposit and tons of extra hidden fees including an extra 0.25 cents per mile over 200 miles.
There was no option for prefilled gas, and the tank was half full when I picked it up.
14 Jan 2017
Pros: Customer service at pick-up and drop-off was friendly and efficient.
Cons: The compact car was comfortable, but the engine was pretty noisy, as were the windshield wipers when in use. But Ace offered a great deal on the car, so these small problems were worth putting up with.