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New York Car Hire

Fri 9/12 Pick-up
12:00
Sat 10/12 Drop-off
12:00
Compare vs. KAYAK all | none

New York car hire reviews and directory

Dollar
dollar
Car hire reviews:
OK (6.1, 140 reviews)
Car hire locations in New York:
6 locations
Dollar
Locations in New York
263 W 52nd St
+1 866 434 2227
329 E 22nd St
+1 866 434 2227
339 South End Ave
+1 866 434 2226
45-01 20th Ave
+1 866 434 2226
99 Charles St
+1 866 434 2227
Federal Circle Bldg 312
+1 866 434 2227
  • 5.8
  • 6.7
  • 6.4
  • 5.5
  • 6.0
Recent reviews
2.0 Poor
3 Jul 2016
Cons: Refused to honor the reservation. Went with a different vendor.
4.4 OK
4 Jul 2016
Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne
6.0 OK
11 Jul 2016
bad service at pickup
Pros: The car was good and the dropoff process was ok
Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.
2.0 Poor
18 Jul 2016
kayak price was fake
Pros: we locked down a reservation price of $133; when we got to dollar rental, they suddenly wanted $250
Cons: people at the desk were rude af
8.8 Excellent
19 Jul 2016
Pros: people are super friendly and helpful
Cons: the Aux and USB dock were not working.
5.6 OK
14 Aug 2016
Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.
2.0 Poor
15 Aug 2016
Cons: No car available
5.6 OK
15 Aug 2016
Had to wait 1 hour for a car
Pros: Price
Cons: No cars available, waited 1 hour, then they gave me whatever they had. No apology from anyone.
2.0 Poor
16 Aug 2016
Cons: Terrible and uninformed staff who yelled at me despite the fact that they were wrong and uninformed about additional drivers. They kicked me out and called me ignorant.
2.4 Mediocre
22 Aug 2016
Cons: Paid almost triple the price than what was advertised on Kayak. Had horrible customer service when I questioned the additional charges. Also had to wait over 40 minutes to pick up the car which caused me to miss the beginning part of the wedding I attended. Will never rent from here again or recommend anyone to do so.
Budget
budget
Car hire reviews:
OK (5.5, 86 reviews)
Car hire locations in New York:
6 locations
Budget
Locations in New York
142 East 31st Street
+1 212 661 5906
220 East 9th Street
+1 212 477 7180
300 East 87th Street
+1 212 289 3920
304 West 49th Street
+1 212 397 4375
88-08 23rd Avenue
+1 718 478 4628
Building 305 Federal Circle
+1 718 656 1890
  • 5.2
  • 5.9
  • 6.0
  • 4.9
  • 5.2
Recent reviews
9.2 Excellent
18 Oct 2016
they will make you take their insurance
Pros: nice people, return in manhatten was open till 11pm (perfect for my need), nice car
Cons: they will make you take their insurance. I told them about the aliance insurance that I booked via Kayak, but they told me that it won't cover the cost for days that they could not rent the car in case of an accident
6.0 OK
4 Nov 2016
رحله ٤ ساعات
Pros: بعد جدال تم تبديل السياره و أخذسياره مقبولة
Cons: استلام السياره انتظرت كثيراً السياره المطلوبه لم تكن موجوده أصلا تم استبدالها
6.4 Good
24 Nov 2015
JFK - Over 1.5 h wait in the line for car pick up.
Pros: The car itself.
Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.
2.0 Poor
18 Jul 2016
Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.
5.2 OK
30 Jul 2016
Poor service at JFK rental. Beware of very slow se
Pros: Car was fine.
Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.
6.8 Good
24 Aug 2016
Cons: I was switched from economy to full size, no extra charge but more gas money. I did not notice that tank was not full until I had driven a way. I offered to document to the company that I had put in 6 gallons to drive 115 miles, but they turned down my request for reimbursement of 16$, on the grounds of the "upgrade".
2.0 Poor
29 Aug 2016
Extremely Long Wait in Budget Office at JFK
Pros: Nothing
Cons: We waited in line for over 45 minutes to pick up a pre-reserved car and eventually left to rent a car in less than 5 minutes next door at Alamo. When we walked in there were two clerks each assisting a customer and two people in line in front of us.
10.0 Excellent
7 Sep 2016
Pros: Great service, great car!
2.0 Poor
10 Sep 2016
Pros: Nothing.
Cons: It took over an hour to actually get the rental car from JFK. The staff were incredibly slow and very poorly trained (had to ask each other how to select a particular car type, see which cars are available, etc.). It was as if someone just took them of the street and put them behind the counter. Even with over 2 dozen people waiting in line and loudly complainingermarsr@comcast.net and skiing to speak with the manager, she casually walked around and did nothing. She did not assist her staff nor address the customers.
8.0 Good
20 Sep 2016
Pros: good vehicles
Cons: waiting lines too long
Thrifty
thrifty
Car hire reviews:
OK (6.0, 78 reviews)
Car hire locations in New York:
3 locations
Thrifty
Locations in New York
148 W 83rd St
+1 877 283 0898
45-01 20th Avenue
+1 877 283 0898
Building 318 Federal Circle
+1 877 283 0898
  • 5.9
  • 6.5
  • 6.5
  • 5.2
  • 6.1
Recent reviews
4.4 OK
3 Nov 2015
Cons: Staff very rude and uncooperative. Specially mrs Tiffany.
6.4 Good
21 Nov 2016
Pros: Car was as described.
Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min. Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.
5.6 OK
5 Dec 2016
I don't think it really matters
Pros: Not much
Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at gfriedman@aish.com. The chances are that you won't, because nobody really reads this anyway:)
4.4 OK
22 Nov 2015
Pros: The car drove nicely, and was reasonably clean....
Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight). Being hidden in the Hertz station made it hard to find. Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.
9.2 Excellent
16 Sep 2016
Successful trip
Pros: Pick up and drop off was one of the easiest things at the airport, we got decent gas mileage too! The seats were pretty comfortable.
Cons: The "cruise control" on the car wasn't normal, the button even said "coast" so it was constantly changing speeds. What's the point of cruise control if it doesn't actually work how it's supposed to . And the pickup on that Nissan sonata is terrible.
4.8 OK
19 Sep 2016
Poor experience
Cons: Counter staff is fully aware but unapologetic for their google maps location being off and our walking 45 minutes to an incorrect location. Had to wait 45 minutes for a car with 10 others because "the cars were in the wash". Staff berates us for not taking EZPass or their coverage even though we explained we have coverage through the booking on Kayak.
3.6 Mediocre
20 Sep 2016
Waited 2hrs for car!
Pros: The manager lady drove cars like a maniac!
Cons: I waited two hours for my car. It was ridiculous and really screwed up the rest of my trip. And I was told that the insurance I bought through Kayak wasn't accepted. So I had to buy theirs. I also heard other customers being denied all sorts of insurance types. And the location is incorrect on google maps so I had a nice walk around the outskirts of the Airport for an hour as well. It's near the Hertz rental.
6.0 OK
20 Sep 2016
Car not available at reservation
Pros: Car was fine. Ran as expected.
Cons: Agent was incredibly rude and confrontational from the moment I got to the desk. We had to wait for an hour for our car after we were checked in. There were at least five other groups waiting as well, who had similar wait times. The desk agent and the other employees were inefficient and the desk agent was literally yelling at all the other employees. It was very uncomfortable for everyone there.
4.8 OK
27 Sep 2016
Expensive and rude
Pros: Clean car that drove well.
Cons: Attitude from the associate, having to pay an extra 4 hours bc I was 5 minutes early, no direction on how to leave the airport or how to return when finished, just bare bone service with an attitude. I won't be returning.
8.0 Good
3 Oct 2016
Suttler
Pros: The suttler when I returned the car was really important to be on time at the gate!
Cons: We paid extra for eZpass and it wasn't necessary... maybe extra orientation at the beginning could help to take a better decision about it. We can share our route and analyse it together
Alamo
alamo
Car hire reviews:
Good (8.0, 65 reviews)
Car hire locations in New York:
5 locations
Alamo
Locations in New York
332 W 44th St
+1 888 826 6893
339 W 58th St
+1 646 692 4999
743 Broadway
+1 888 826 6893
9501 Ditmars Blvd
+1 844 727 2711
Building 308 Federal Circle
+1 844 648 1611
  • 7.9
  • 8.0
  • 8.2
  • 8.2
  • 7.9
Recent reviews
2.0 Poor
21 Sep 2016
Wasn't Allowed to Hire the Car
Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.
9.2 Excellent
29 Sep 2016
Pros: Very nice staff, helpful, easy to get to location and great price.
Cons: The facility is under construction and there are NO signs at all. We had to ask the parking garage attendants.
9.6 Excellent
23 Sep 2016
Pros: Initial collection/pick up was one of the best I've ever experienced. Quick and no hanging around. Everything was ready. Staff were fantastic and friendly. Couldn't have been better
10.0 Excellent
4 Apr 2016
Very smooth and friendly experience
Pros: Customer service was excellent, forthcoming and friendly. Rental was terrific.
10.0 Excellent
11 Jul 2016
Easy Trip!
Pros: The process was very simple and fast.
Cons: The price, it was some what overpriced but than again it's New York.
10.0 Excellent
14 Sep 2016
Pros: This Alamo location was very easy for me to get to and they provided me with a very nice brand new car that was big enough for me and all of my passengers.
10.0 Excellent
14 Sep 2016
Great
Pros: Courteous and convenient, especially since you can drop off at any time.
4.8 OK
22 Nov 2016
could have cared how we were able to get around.
Pros: That it was in a parking garage so I could pull off the street.
Cons: The service at drop offf was terrible. The guy didn't offer us help in anyway. He attempted to help when I was struggling to get the last suitcase out of the trunk. He didn't offer us any advice on how to get our hotel. He offered little if any help on anything. No customer service skills... "any problems?" How was the drive?" "Where are you coming from?" Etc....
5.2 OK
26 Nov 2016
Cons: I used Kay*k to book through Alamo. Kay*k wanted to send me into Manhattan to pick up a car from LGA. I managed to get a car at LGA from Alamo but it cost me $230 more, a total of $690 for a 4 day rental. Total ripoff. Don't use Kay*k!
10.0 Excellent
1 Jan 2016
Superb experience
Pros: Easy access, friendly crew, amazing car. Loved it all - THANK YOU!
Payless
payless
Car hire reviews:
OK (5.2, 65 reviews)
Car hire locations in New York:
2 locations
Payless
Locations in New York
305 Federal Circle
+1 718 244 8277
88-08 23rd Avenue
+1 718 446 0824
  • 5.0
  • 5.5
  • 5.4
  • 4.9
  • 5.2
Recent reviews
2.8 Mediocre
5 Apr 2016
Pros: The price. ANd the drop off went quickly. That's it. Everything elses about the experience I would not want to repeat.
Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions. It took forever to pick up the car, they have only one person working at a time to help people. I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.
8.4 Excellent
7 Apr 2016
Good value
Pros: Value. Clean car. Great email communication. Got receipt within the hour.
Cons: Longuish wait to get the car. Have to go back to office to return car.
8.0 Good
3 Nov 2015
Pros: Value and ease of entire process.
Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.
2.0 Poor
6 Nov 2015
poor customer service
Pros: price for the first day
Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.
10.0 Excellent
11 Nov 2015
Pros: Everything was good.
10.0 Excellent
17 Nov 2015
Great Experience!
Pros: Great car, excellent service!
Cons: n/a
4.0 Mediocre
21 Nov 2015
scarebones rental but the price was right
Pros: Well, if you can find the place, it isn't terrible. No one was there when I dropped off the car @ 6 am, and there was no drop box so I had to leave the keys in the car. The car itself was fine and the rental was a really good price, so keep that in mind. But it was a hassle returning the car as the Google maps address was in the airport service road complex, and I had to figure out the public address by asking.
4.0 Mediocre
4 Dec 2015
Pros: I found the staff to be untrained and the policies of Payless somewhat antiquated. I originally indicated I would bring my vehicle back 1 1/2 days into my rental. When I decided to keep the vehicle the full 2 days Payless wanted to charge me a change fee and bill me for another day - even though it would have still been within the original 2 days I paid for. In addition, they charged me for an EZPass and I spent 2 days driving through tolls until a cop stopped me and told me I did not have an EZPass. Lastly, when I wanted to add a second driver noone seemed to know how to add to my policy. Very disappointing experience and I will likely not use them again.
5.6 OK
6 Apr 2016
Look Elsewhere
Pros: Good value for the car rented.
Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.
6.8 Good
11 Apr 2016
Great Service
Pros: The agent was extremely helpful and friendly.
Cons: The rate was ridiculously high! I felt like I was being taken advantage of.
Advantage
advantage
Car hire reviews:
Mediocre (3.3, 64 reviews)
Car hire locations in New York:
2 locations
Advantage
Locations in New York
45-01 20th Ave
(800) 777-5500
JFK AIRPORT
(800) 777-5500
  • 3.2
  • 3.5
  • 3.8
  • 2.9
  • 3.4
Recent reviews
2.0 Poor
25 Jul 2016
Cons: They don't sell insurance to locals.
2.0 Poor
21 Sep 2016
Ask the NY State Police
Pros: The car got me where I needed to go.
Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine? The car had 40k on it and smelled like fast food. That's my last time renting from Advantage.
9.2 Excellent
28 Sep 2016
EWR attendant very helpful
Pros: I made a mistake and booked the reservation for the wrong airport. The attendant on 19 Sept at EWR was very helpful trying to sort it out even though I ended up unable to transfer or cancel my reservation.
Cons: Not able to change or cancel reservation and pickup vehicle from right airport.
4.0 Mediocre
4 Dec 2016
i received deferant car, although its from same ca
Cons: - car was not clean - i had a car seat, was not fit due to not having the same type - when i return the car two days early, they refuse to refund the balance amount
6.4 Good
22 Jun 2016
Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.
7.2 Good
14 Jul 2016
Super slow check in // Advantage Doesnt Provide In
Pros: Value, size and cleanliness of vehicle
Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)
2.0 Poor
16 Jul 2016
Unacceptable Service
Pros: Nothing
Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.
4.8 OK
19 Jul 2016
could be better
Pros: big spacious vehicle reasonable price
Cons: car was properly maintained or pre-inspected took over an hour poor customer rep at location
2.8 Mediocre
21 Jul 2016
Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.
2.0 Poor
25 Jul 2016
You must provide your own car rental insurance to
Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.
Hertz
hertz
Car hire reviews:
OK (5.9, 59 reviews)
Car hire locations in New York:
15 locations
Hertz
Locations in New York
106-12 Atlantic Avenue
+1 718 846 7927
126 West 55th Street
+1 212 486 5925
135-30 140th Street
+1 718 848 7472
157 West 83rd Street
+1 212 724 2504
18 Morton Street
+1 212 486 5395
20 Morris St (lower)
+1 212 514 6790
22 Marine Air Terminal
+1 718 478 5300
310 E. 48th St.
+1 212 486 5901
323 West 34th Street
+1 212 486 5065
337 E. 64th St.
+1 212 249 5825
355 East 76th Street
+1 212 486 5929
403 Lafayette St
+1 646 602 6736
4320 Broadway
+1 212 740 7714
500 West 43rd St
+1 212 486 5912
Building 318
+1 718 656 7600
  • 6.0
  • 5.9
  • 6.0
  • 5.7
  • 5.7
Recent reviews
9.6 Excellent
3 Apr 2016
Pros: Customer service was great. I got upgraded to a nicer car for free. The pick up and drop off process was very smooth.
9.6 Excellent
4 Jun 2016
Great service
Pros: The Hertz reps at both pickup and drop off were pleasant and professional. That makes all the difference when choosing where to spend your money!
Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.
10.0 Excellent
10 Sep 2016
So impressive from beginning to end
Pros: The van was in immaculate condition. Pick up was so simple and efficient, as was the drop off. Well done Hertz.
10.0 Excellent
10 Nov 2016
Pros: Customer service was great.
9.2 Excellent
17 Oct 2016
Bittersweet
Pros: The car was clean, new, functioning, and convenient.
Cons: I don't like the price, definitely. I didn't like having to go out to LaGuardia to pick it up when there is a Hertz location just by my apartment in the city.
8.8 Excellent
30 Aug 2016
Pros: I returned car to NYC - did not have new rental there. Questions don't really apply.
Cons: Difficult to find car rental return place. Did not see signs on airport property for rental return. Was very concerned about being late. Finally had to stop and research where location was while I was on airport property.
4.0 Mediocre
23 Oct 2016
Pros: Drop off was fine. Friendly staff at LGA area and receptive.
7.2 Good
29 Oct 2016
Cons: It was not obvious where to return the car when I pulled in and there was no one directing returns so I parked it in the wrong place for check out. I was charged for an extra hour on the return although the times out and return were less than an hour apart. At least 10 minutes or more of this was due to not returning to the correct place in the lot. This resulted in an additional charge of $17 which is unreasonable.
9.6 Excellent
20 Nov 2016
Good service but don't gouge with the tolls
Pros: Flexibility, allowed me to return to different location in NYC at no charge.
Cons: Getting gouged by using the EZ pass in the car. This should not be viewed as a money making add-on.
2.4 Mediocre
21 Nov 2016
Cons: I was "upgraded" to a model that was at least 7 years old (no bluetooth, worn interior) etc. The pick up process -- which should have been VERY simple seeing as I booked well in advance -- took just under an hour. In general the staff at Hertz La Guardia seem very slow, confused, and generally unprofessional.
Economy Rent a Car
economy
Car hire reviews:
OK (5.4, 49 reviews)
Car hire locations in New York:
1 location
Economy Rent a Car
Locations in New York
124-10 S Conduit Ave
855 550 0008
  • 5.1
  • 6.1
  • 5.7
  • 4.8
  • 5.6
Recent reviews
10.0 Excellent
31 May 2016
Economy was there every step of the way.
Pros: Highly suggest. A quick walk from Airtran at JFK, cutting time with shuttle. The car was ready and freshly washed. A video of surface scratches was made on the spot and emailed. The personnel were all very helpful and personable, with good advice on direction. And what a deal. Came through in a pinch, too, at the last minute. Even the other customers there were in a good mood.
Cons: At first it seemed difficult to find but with GPS I got there easily.
2.0 Poor
25 Oct 2016
they don't tell u its not where all the other rent
Cons: the they want an additional 200 up front. I didn't have that much on my credit card since i came from europe and they wouldn't take cash. i had to leave wasted 2 hours.
2.0 Poor
11 Oct 2015
Awful
Cons: Service not as described
2.0 Poor
12 Oct 2015
Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport
5.6 OK
27 Oct 2015
NOT unlimited miles
Pros: Upgraded economy car to standard for trouble No mechanical trouble with vehicle
Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage. I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.
4.4 OK
9 Nov 2015
You pay for what you get!
Pros: I loved the price.
Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.
2.0 Poor
13 Nov 2015
Cons: the guy who drive the shuttle with licence L87-EJX, to ride the people to the airport has the worst attitude ever. he don´t help me with the bags, he throw me to the office because I don´t enter to the office with the main entrance, He don´t understand I have a emergency with the bath. and many things more.
4.0 Mediocre
22 Nov 2015
Pros: good price
Cons: location is NOT near other car rentals and this was not well advertised staff took exceedingly long during pickup and drop off i took air train o the wrong location (federal hill) and asked if the shuttle could get me there and was refused by staff will not use them again please take this off the search, they are substandard
2.0 Poor
18 Dec 2015
Worst smell ever
Cons: My car was doused in air refreshner, and day 2, the smell of mold took over. It was very nauseating. Plus the car sounded like it has never had an oil change. At only 40,000 miles it was making crazy noises at stop lights and driving really jerky. The worst car rental I have ever had.
2.0 Poor
19 Dec 2015
Cons: They did not send me a confirmation and I needed to cancel. So I was charged $50 for a no show
Enterprise
enterprise
Car hire reviews:
Excellent (8.2, 45 reviews)
Car hire locations in New York:
12 locations
Enterprise
Locations in New York
106 W 24th St
+1 212 647 9777
13007 Merrick Blvd
+1 718 949 5200
139 -24 Hillside Ave
+1 718 526 2200
147 W 83rd St
+1 212 873 7474
214 W 95th St
+1 212 847 8120
221 Thompson Street
+1 212 533 2900
305 E 80th St
+1 646 422 2600
403 E 65th St
+1 212 717 2100
57 W 53rd St
+1 212 730 6151
667 11th Ave
+1 212 262 3231
83 34 23rd Ave
+1 718 457 2900
Building 69 Federal Circle
+1 718 553 7013
  • 8.2
  • 8.3
  • 8.2
  • 8.0
  • 8.0
Recent reviews
2.0 Poor
4 Sep 2016
Pros: Nothing
Cons: Everything
10.0 Excellent
17 Oct 2016
Pros: Great service!!!
5.2 OK
13 Nov 2016
Credit Card was charged twice
Pros: The car was in a good condition and clean
Cons: 1- The confirmation was for unlimited mileage while the fact was ONLY for 150 miles/ day, the manager made it 1500/ 6 days for me. 2- They have refused at the beginning to give me the car without a US phone number while the phone number in the confirmation was for an international (Egyptian) phone line and it was working with me in the US but they refused and told me to go and buy a US phone line, so I've walked a lot searching for an American mobile phone line to buy but I couldn't find any as it was 8 am and no phone markets open before 10am, so I went back to Enterpise around 9:15am and the manager accepted to give me the car and asked me to buy a US phone line and give them the number on the same day BUT I TOLD HIM THAT IF I COULDN'T BUY IT TODAY I'll BUY IT TOMORROW MAXIMUM AND GIVE THE NUMBER AND HE AGREED, I've called the manager (Bryan Leo) on the next day early morning many times till he replied to tell him that it's in mind to get the phone line asap and I bought it and called him many times again till he replied and gave it to him, then I was surprised when I've known that they have charged me once more on the previous day (the same day I've taken the car and the deal with that manager that I'll call him on the same day or on the next day and he agreed), I've tried again many many times to call that manager and understand from him why did he do that, he replied because I didn't furnish an American phone number on the same day and when I told reminded him that we have agreed to get the phone line on the same day OR ON THE NEXT DAY, he started to snake and play with words. The real problem that they were supposed to charge me about $120, but they said they will charge me $307 (120 rental and the rest security) and I agreed, but because of what the manager did, they have charged me $614, they have refunded $494 when I returned the car back but the problem is that my credit card is in EGP and they have charged me in U$D so I had to pay 6% more in each transaction, which means that I have lost not less that $50 when that manager played with my credit card. However, when I asked him while I was returning the car back "why did he do so and didn't respect what we have agreed on", he replayed that it was above him and that was not his decision. This is the story and I hope you will do something. Kind regards, Osama 609-233-1274
10.0 Excellent
30 Nov 2016
Pros: The nicest and most helpful car rental staff hands-down.
2.0 Poor
8 Dec 2016
Cons: Gave me a defective EZ Pass and I was held up at a bridge for 20 minutes
10.0 Excellent
11 Jul 2016
Jay (manager) Enterprise 80th & 2nd is incredible!
Pros: I arrived late (and desperate) an hour after the garage had closed, and Jay opened it back up and got me my car. He gave me a free upgrade and was super friendly. Best service I've ever had from a car rental garage. He chatted with me amicably about my trip and was genuinely interested in what I was saying. When I got back, he remembered me and asked how my trip to Boston was. The car was great as well, clean and no issues. Thanks Jay!! Nicole at the desk was a pleasure too!
10.0 Excellent
27 Aug 2016
Phenomenal
Pros: Incredible personal service. When they heard we were getting married we got a free upgrade. Everyone at rental agency was friendly and engaging.
10.0 Excellent
1 Nov 2016
Pros: Convenient, fast, easy, good price, reliable!
8.8 Excellent
10 Nov 2016
Chevy car rental enterprise
Pros: Car was great and customer service was amazing
Cons: Drop off location was confusing no signage
6.4 Good
4 Oct 2016
14 days in US
Pros: Car was fine although a bit slow
Cons: That upon picking up the booked car type, it wasn't available and I had to pay an additional fee per day to upgrade. It's not my problem that Enterprise hasn't got the car type available to me that I booked. The upgrade should have been free. As a matter of fact there was a car that looked a lot like a Compact SUV (that I had booked) available in the lot - but that also required an upgrade.
Avis
avis
Car hire reviews:
Good (6.6, 39 reviews)
Car hire locations in New York:
12 locations
Avis
Locations in New York
153 West 54th Street
+1 212 593 8470
216 West 76th Street (at Broadway)
+1 212 595 0157
220 West 31st Street
+1 646 733 5995
225 East 43rd Street
+1 212 682 1860
25 Bowery Bay Boulevard
+1 718 507 3608
305 Federal Circle
+1 718 244 5400
310 East 64th Street
+1 212 593 8363
420 East 90th Street
+1 212 593 8368
4545 Center Boulevard
+1 347 448 8670
515 West 43rd Street
+1 646 473 0088
68 East 11th Street
+1 212 593 8396
808 Columbus Avenue (at West 97th St)
+1 212 666 3593
  • 6.5
  • 6.9
  • 7.0
  • 6.2
  • 6.5
Recent reviews
9.6 Excellent
10 Jan 2016
great service and great vehicle from
Pros: The vehicle was perfect for our vacation. The service was outstanding. Would certainly use then again.
Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.
2.0 Poor
9 Apr 2016
I wasn't able to rent although I was promised a ca
Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.
2.0 Poor
28 Jul 2016
Worst experience
Pros: I liked nothing about the service marketing was misleading
Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.
10.0 Excellent
24 Oct 2016
Really excellent service
Pros: Everyone was flexible and really helpful to getting me in and out of there is my car and without any additional hassle or worry
5.2 OK
26 Nov 2016
Never again
Cons: I received 2 email confirmations and I made 2 phone calls to Avis confirming my pick up in NYC, and my drop off in Port jervis. When I arrived at my drop off location, there was a hand written note on the door saying they were closed for the entire weekend and wouldn't be back until Monday. There was no drop off box or instructions on how to drop off this car. Why did Avis confirm my drop off at Port jervis if the location was closed? You need a better handle on drop off locations that just decide to close without notice and screw people over like me.
10.0 Excellent
2 May 2016
Pros: Quick
Cons: Nothing
6.4 Good
7 Jun 2016
Adequate
Pros: The place was easy to find on Waze
Cons: Service staff wasn't able to answer some of my questions.
6.0 OK
16 Aug 2016
Easy drop-off
Pros: Easy time dropping off the car.
Cons: I had to wait a bit bc there was some sort of problem with another customer.
2.0 Poor
18 Sep 2016
Very bad experience
Cons: Mean and un-attentive at the pick up/drop off location, dirty car, suspension system of the car not working
6.0 OK
9 Aug 2016
Got where Iwas going
Pros: Nothing
Cons: Details, like the use of the easy pass, was not explained. The car I was promised was not available so I had to pay for an upgrade or wait for my rental. Enterprise rental would have upgraded me for free.
Ace
ace
Car hire reviews:
Good (7.2, 3 reviews)
Car hire locations in New York:
3 locations
Ace
Locations in New York
200 East 33rd Street
646-650-2500
Hilton Hotel JFK Airport
646-650-2500
Holiday Inn LaGuardia Airport
646-650-2500
  • 7.3
  • 7.3
  • 7.3
  • 7.3
  • 6.7
Recent reviews
9.6 Excellent
26 Feb 2016
Easy and affordable.
Pros: This experience definitely made me more likely to rent a car in the future. Staff was gregarious and helpful, pickup and dropoff were easy, and I was pleasantly surprised by the price. The car was in good condition and very pleasant to drive.
10.0 Excellent
6 Dec 2016
Ace Car Rental surprisingly great.
Pros: Figured that for under $50 something would go wrong, but everything was perfect. The car had a few scratches but it was reliable transportation and the two men handling the order, were professional and polite. I was very pleased!
2.0 Poor
29 Nov 2016
Cons: I specifically asked for unlimited miles when signing up for this car. However, when I got there they told me that I didn't have unlimited miles and that there would be an extra charge per mile. Then the representative from ACE called her manager to see if she could extend a few more miles per day. It wouldn't have been worth it and I ended up cancelling my reservation because they were clearly trying to upsell during a holiday. Not too mention the office did not open on time, 30 minutes late, and the representative carried her cigarette smell on her inside the office. An overall unprofessional experience. I made another reservation at another service that was half the price.
National
national
Car hire reviews:
Good (7.0, 2 reviews)
Car hire locations in New York:
5 locations
National
Locations in New York
332 W 44th St
+1 212 575 5400
339 W 58th St
+1 646 692 3999
743 Broadway
+1 212 366 5423
9501 Ditmars Blvd
+1 844 727 2707
Building 308 Federal Circle
+1 844 648 1610
  • 7.0
  • 9.0
  • 6.0
  • 6.0
  • 7.0
Recent reviews
10.0 Excellent
7 Oct 2016
Pros: great customer service at LaGuardia for pickup and drop off. cheerful and courteous staff and driver of shuttle.
Cons: EZ pass suction cup kept detaching and pass fell off while driving.
4.0 Mediocre
10 Sep 2016
Tiny Crush of a Car
Pros: On time bus service to offsite rental office.
Cons: Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.
AAMCAR
aamcar
Car hire locations in New York:
2 locations
AAMCAR
Locations in New York
315 West 96th St
+1 888 500 8460
506 West 181st St.
+1 888 500 8480
Action
action
Car hire locations in New York:
5 locations
Action
Locations in New York
144-02 135th Ave
+1 646 650 2500
200 E. 33rd St
+1 646 650 2500
229 W.60th Street
212-784-8700
37-10 114th Street
+1 646 650 2500
741 Broadway
646-650-2500
All Car
allcar
Car hire locations in New York:
1 location
All Car
Locations in New York
415 West 45 Street
Empire Rent A Car
empire
Car hire locations in New York:
3 locations
Empire Rent A Car
Locations in New York
15-02 131 Street
+1 718 353 6848
189-03 Northern Boulevard
+1 718 353 6848
98-28 Queens Boulevard
+1 718 353 6848
Europcar
europcar
Car hire locations in New York:
2 locations
Europcar
Locations in New York
Proceed To The Advantage Shuttlebus
+1 718 424 8504
Take The Airtrain To Advantage Stat
+1 718 632 1632
EZ Rental
ez-rental
Car hire locations in New York:
2 locations
EZ Rental
Locations in New York
4919 20th Ave
+1 347 704 3000
547 Park Ave
+1 347 704 3000
NU Car
nucar
Car hire locations in New York:
1 location
NU Car
Locations in New York
15167 N. Conduit Ave.
718-413-0000
Prestige Car Rental
prestigecar
Car hire locations in New York:
3 locations
Prestige Car Rental
Locations in New York
148E 33rd st
+1 212 679 4747
55 west end ave & 62nd st.
+1 212 957 1525
72-12 Queens Blvd
+1 718 335 0209
Silvercar
silvercar
Car hire locations in New York:
1 location
Silvercar
Locations in New York
650 W. 42nd St.
+1 855 359 2227
Sunnycars
sunnycars
Car hire locations in New York:
5 locations
Sunnycars
Locations in New York
332 West 44th Street
339 W 58th Street
743 Broadway
9510 Ditmars Boulevard
Federal Circle
U-Save
u-save
Car hire locations in New York:
2 locations
U-Save
Locations in New York
150-32 North Conduit Avenue
718-525-7070
84-15 Astoria Boulevard
718-565-7222
695 travellers who hired a car in New York gave the car agency they used an average rating of 6.0

Car hire locations in New York

New York
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