New York Car Hire

Cons: Had to wait for an hour in the question to get the car. Not done.

Cons: Refused to honor the reservation. Went with a different vendor.

Cons: The counter people at the JFK location were rude & passively unhelpful...not a hello,enjoy the vechile,thanks you...nothing but unhappiness with their jobs..I rent 20 cars a yr & this has been consistently the worst car rental counter in the US, as have rented from them before with the same expeirecne

Cons: The pickup attendant was terrible. We tried to rent the car using the credit card insurance and she insisted that it's not possible. I wasted a lot of time to convince her to process the rental without the store's insurance to allow me to get the credit card insurance.

Cons: people at the desk were rude af

Cons: the Aux and USB dock were not working.

Cons: After paying, we waited for almost an hour for us to pick up the car (at jfk location). Very unusual. Drop off was easy at dulles.

Cons: No car available

Cons: No cars available, waited 1 hour, then they gave me whatever they had. No apology from anyone.

Cons: Terrible and uninformed staff who yelled at me despite the fact that they were wrong and uninformed about additional drivers. They kicked me out and called me ignorant.

Cons: 1.5 hrs wait in the line for a pickup of reserved car after 9.5 hrs red eye flight. Only 2 people working.

Cons: Long line with no movement. Seriously understaffed. After flying for 10 hours, not a welcome home so abandoned resevation for another company.

Cons: Exceptionally long wait despite vehicle being on the lot, and we needed to keep nudging the attendant to remember to get the car ready; he had us sit down and basically we disappeared for them. Very frustrating.

Cons: I was switched from economy to full size, no extra charge but more gas money. I did not notice that tank was not full until I had driven a way. I offered to document to the company that I had put in 6 gallons to drive 115 miles, but they turned down my request for reimbursement of 16$, on the grounds of the "upgrade".

Cons: We waited in line for over 45 minutes to pick up a pre-reserved car and eventually left to rent a car in less than 5 minutes next door at Alamo. When we walked in there were two clerks each assisting a customer and two people in line in front of us.

Cons: It took over an hour to actually get the rental car from JFK. The staff were incredibly slow and very poorly trained (had to ask each other how to select a particular car type, see which cars are available, etc.). It was as if someone just took them of the street and put them behind the counter. Even with over 2 dozen people waiting in line and loudly complainingermarsr@comcast.net and skiing to speak with the manager, she casually walked around and did nothing. She did not assist her staff nor address the customers.

Cons: waiting lines too long

Cons: the phone number on the reservation was for avis, not budget. i tried to reconfirm pickup at JFK because i was running late, but was unable to reach budget because the phone number was wrong.

Cons: A little crowded but it was a holiday at noon - so I get it

Cons: I made a deposit on Kayak with my visa debit card, and was not informed that I wouldn't be able to use the same debit card to hire the car. Wasn't allowed to hire the car, lost my $50 deposit and missed the wedding I came to go to. Devestated. Very unlikely to use Kayak again.

Cons: The price, it was some what overpriced but than again it's New York.

Cons: Upgraded to Jeep Patriot as they ran out of medium sedan, good but I don't like Jeep Patriot that much though.

Cons: The car reeked of cigarettes which I a. extremely sensitive too. It snowed un xpectedly and I felt extremely unsafe in the car which felt very unstable driving in those conditions. It took forever to pick up the car, they have only one person working at a time to help people. I guess that's what I get for the good deal I got. I will do my best not to rent from Payless again.

Cons: Longuish wait to get the car. Have to go back to office to return car.

Cons: The car itself seemed a little shoddy --- perhaps some engine problems, esp @ lower RPMs.

Cons: poor customer services, Hidden fees, raised more than double the 1st day price. Would not use them again! ( witnessed other customers getting service there, while I was there.

Cons: n/a

Cons: Waited about a hour in the lobby (with one seat for customers) to take delivery of a reserved car. Car was delivered with only 3/4 tank of fuel, but not indicated as such on invoice. Weather was too cold and lobby too full to go back in to correct invoice. I returned car with full tank though, to avoid any addional charges. Will not recommended nor use Payless in the future.

Cons: The rate was ridiculously high! I felt like I was being taken advantage of.

Cons: They don't sell insurance to locals.

Cons: The sold me an inactive EZPass for $23.99 a day which caused my to be pulled over by the NY State Police on my way to CT. The location keeps insisting it not their fault. Huh? How could it possibly be mine? The car had 40k on it and smelled like fast food. That's my last time renting from Advantage.

Cons: Not able to change or cancel reservation and pickup vehicle from right airport.

Cons: Hard to find, my maps app directed me to the old building down the street and it took a while to find the current building.

Cons: Super slow check-in; did not know u needed ur own personal insurance to rent from them (fortunately I had my own but this is a new development as Im not a car owner and my company purchased for me as I travel often)

Cons: I arrived after reserving a car online only to be told that there were no cars available because they do not take same day reservations. Then the person walked away from the counter, no apologies or suggested resolutions. They also charged my credit card and I still have the charge on my card a week later.

Cons: car was properly maintained or pre-inspected took over an hour poor customer rep at location

Cons: Service was awful. Long lines no matter what time of day, understaffed, and those that do work here have no sense of customer service, and some of them were quite rude. the place was disorganized and dysfunctional. Car smelled like marijuana. Shuttle bus runs infrequently and sporadically. will never use this office again.

Cons: They don't make this clear when reserving a car. Caused a huge hassle for me. Woman at the counter (NYC) was very dismissive and unhelpful.

Cons: I waited for 20 mins. To be assisted by the advantage person. There only 1 person assisting everyone. The car is good and clean

Cons: Staff very rude and uncooperative. Specially mrs Tiffany.

Cons: The associate told me to go the wrong numbered spot, so I had to return the desk. Then the car had only 3/4ths the gas though I was marked for a full tank, so I had to return to the desk. When I returned it, I was charged for "being late by an hour" (something I've never thought about when returning before a flight). Being hidden in the Hertz station made it hard to find. Pretty poor customer experience, and will be going out of my way not to use Thrifty again in the future.

Cons: The "cruise control" on the car wasn't normal, the button even said "coast" so it was constantly changing speeds. What's the point of cruise control if it doesn't actually work how it's supposed to . And the pickup on that Nissan sonata is terrible.

Cons: Counter staff is fully aware but unapologetic for their google maps location being off and our walking 45 minutes to an incorrect location. Had to wait 45 minutes for a car with 10 others because "the cars were in the wash". Staff berates us for not taking EZPass or their coverage even though we explained we have coverage through the booking on Kayak.

Cons: I waited two hours for my car. It was ridiculous and really screwed up the rest of my trip. And I was told that the insurance I bought through Kayak wasn't accepted. So I had to buy theirs. I also heard other customers being denied all sorts of insurance types. And the location is incorrect on google maps so I had a nice walk around the outskirts of the Airport for an hour as well. It's near the Hertz rental.

Cons: Agent was incredibly rude and confrontational from the moment I got to the desk. We had to wait for an hour for our car after we were checked in. There were at least five other groups waiting as well, who had similar wait times. The desk agent and the other employees were inefficient and the desk agent was literally yelling at all the other employees. It was very uncomfortable for everyone there.

Cons: Attitude from the associate, having to pay an extra 4 hours bc I was 5 minutes early, no direction on how to leave the airport or how to return when finished, just bare bone service with an attitude. I won't be returning.

Cons: Took 52 minutes standing in line at LaGuardia Thrifty / Dollar counter. Just 2 of the 5 stations manned and over 100 people in line. Nearly a riot at one point. Cigarette lighter did not power up, UBS port did not power up. So I had to stop to download driving drirections because the navigator could not get power and my moibile was nearly drained too. Overall a very poor experience. Oh almost forget, at LaGuardia 4-5 Hertz, Avis, Budget etc. shuttless pass for every Thrifty shuttle. Always at least 15 minutes wait there.

Cons: The issue is dealing with pick up at LGA. I rushed to the door of the van and still had a 20 minute wait in line to sign up. Those poor folks behind me had a half hour or more to work with the sole counter agent.

Cons: At first it seemed difficult to find but with GPS I got there easily.

Cons: Service not as described

Cons: Flight was delayed 30 minutes. The company canceled our reservation and we were stranded at the airport

Cons: Car advertised as having unlimited miles. Was told at pickup that it only has unlimited miles for individuals who had flown in to JFK, and they would not give me unlimited mileage. I was charged additionally for the unlimited miles even after speaking with management. This was very frustrating.

Cons: The customer service at the rental office was horrible. The man was arguing with me about whether or not my insurance covered me in their car. I ended up paying for the insurance but later found that I am actually covered by my insurance in any car I enter...as I was trying to tell him, but he was arguing with me and I just wanted to leave ASAP and hit the road. Complete attitude problem. His assistant was much nicer and informative. The car was a hyundai automatic with no automatic windows or locks. It was very worrisome whether or not I would leave the car open. The car given was very poor quality. The mile restrictions area little unreasonable as well.

Cons: the guy who drive the shuttle with licence L87-EJX, to ride the people to the airport has the worst attitude ever. he don´t help me with the bags, he throw me to the office because I don´t enter to the office with the main entrance, He don´t understand I have a emergency with the bath. and many things more.

Cons: location is NOT near other car rentals and this was not well advertised staff took exceedingly long during pickup and drop off i took air train o the wrong location (federal hill) and asked if the shuttle could get me there and was refused by staff will not use them again please take this off the search, they are substandard

Cons: My car was doused in air refreshner, and day 2, the smell of mold took over. It was very nauseating. Plus the car sounded like it has never had an oil change. At only 40,000 miles it was making crazy noises at stop lights and driving really jerky. The worst car rental I have ever had.

Cons: They did not send me a confirmation and I needed to cancel. So I was charged $50 for a no show

Cons: I got to the counter and they told me the insurance I paid for while reserving to car was incompatible with my rental and I had to buy insurance from them. UNACCEPTABLE. AVOID THEM AT ALL COSTS.

Cons: Glad I booked it where I did. The phone quote I was given was double the amount I paid.

Cons: Wasn't able to rent the car because I had a debit card. When I asked if my boyfriend could come and put down his credit card and license and rent the car and authorize me as a driver, she said no because she didn't like my attitude. It was a terrible and traumatizing experience. Will never ever try to rent from Avis again.

Cons: We set up for a rental they asked for payment and license information. Credit cards are under my wife's name she holds no license. We were using my license they booked our pick up for 6am. We arrive at avis to be told credit card and license must have the same name. We couldn't get the rental and were told the pre paid amount was not going to be refunded to us.

Cons: Nothing

Cons: Service staff wasn't able to answer some of my questions.

Cons: I had to wait a bit bc there was some sort of problem with another customer.

Cons: Mean and un-attentive at the pick up/drop off location, dirty car, suspension system of the car not working

Cons: Details, like the use of the easy pass, was not explained. The car I was promised was not available so I had to pay for an upgrade or wait for my rental. Enterprise rental would have upgraded me for free.

Cons: waiting for the clerk took a long time, after hours on a plane the last thing I want to do is wait in line for a car.

Cons: I changed the one way rental from ending in west palm beach to near Chicago. They charged me an extra $700. Why?

Cons: A little pricey for a one day rental, but I understand it was almost a holiday weekend.

Cons: Difficult to find car rental return place. Did not see signs on airport property for rental return. Was very concerned about being late. Finally had to stop and research where location was while I was on airport property.

Cons: Do yourself a favor and learn from my oh so TRAGIC experience, and it was the single WORST car rental experience in my LIFE. I took a red-eye into JFK - NYC. Got in at 6:30am. When I made my reservation on Kayak, I mistakenly did not specify my pick up time so it defaulted to noon - my bad. So the night before the flight I called Hertz and changed my pickup time to 6am. The customer service said that it was all taken care of, no problem. When I arrived at the Hertz counter in NY they said my pickup time is 12 noon and they have no car for me. I have to wait until noon. Despite my explanation that their phone representative changed my pickup time they said no can do. What they did offer me, if I didn't want to wait (uh, no, I'd love to wait over 5 hours and spend it with the "it's 6:30am and I don't care about you Hertz staff) , I could PAY MORE and get another car to take now. I once again explained it was their customer service that bungled my time change, but I got a NO CAN DO. Without any options I PAID MORE and got an "upgrade" - from mid-size to full size. I was alone so I didn't need or want a slightly bigger car. Next, the interior of the car was DIRTY. I got black stuff on my hands from the sticky steering wheel. And a spilled drink was dried up on the middle console. So I drove to the checkout kiosk and told the Hertz staff that my car was dirty inside. She literally said in a very rude tone "that's not my job, I've got nothing to do with that". So I made a U turn and went to the check in lane. I told the Hertz staff my car was dirty and the guy said the SAME thing then walked off. I swear there is an end to this so bear with me - it gets even better. So I take out my luggage and go back to the Hertz desk. I told them about the dirty car and the rude employees and they readily gave me another car that I still had to PAY MORE for. Fast forward to check out. I bring the car back and nobody is directing people into the checkout lanes. I go behind the lane with most cars to get in line while others arrive and go right to the front of all the other lanes expecting to check out before those who were waiting in line. There is only ONE checkout person and a mass of cars with unhappy customers waiting and having to figure out who was there first. Finally I get out of there. I call HERTZ to relay my experience and all the customer service offers is a voucher for the next rental. But I'm NEVER renting from Hertz again so that means nothing to me. Also, they won't even refund me the EXTRA I had to pay when the pickup change was "all taken care of, no problem". No problem? ONLY PROBLEMS. Next, I'm told that if I want any charges reduced on my bill, I need to deal with JFK HERTZ directly and discuss with the manager. So I call JFK HERTZ to speak with a manager and am given an answering machine saying that they will call me back within 4 hours. THEY NEVER CALLED BACK. SHAME ON YOU HERTZ and learn from my unfortunate experience.

Cons: 1. Long wait time to pick up the car 2. Car was not cleaned prior to pick up

Cons: I want my money back I never used it

Cons: It was too small. I'll never order an economy-sized car again. We felt like we were driving a toy. You could here everything from the outside. It was so loud we couldn't even play the radio.

Cons: Nothing

Cons: Very challenging to find the drop off location. There were small signs stapled to light poles. We eventually had to follow an Enterprise van to the location. Otherwise, we would have struggled to find it.

Cons: I was given a car that had a flat tire. When I asked the customer service for another car, she refused saying that it is nothing wrong with the car and that I should ignore the error message on the board (which indicated that one of the back tire has low pressure). She tried to inflate the tire on Enterprise compound but the error message on the board did not disappear. She told me that once I will start driving the car the message will go away. I asked again for another car and she refused. I took the car drove it home but the message was still there. I called the Enterprise road assistance and they told me if the tire seems ok then I should ignore the error message. I did so but after two hours driving the pressure on the tire was 25 psi. We stopped at a gas station to inflate the tire. At this point the error message disappear. We finally made it to destination and over night the tire was totally deflated. I called again the Enterprise road assistance who sent AAA to change the tire with the spare one. AAA told me that with the spare tire I should not drive at a speed of more than 50mph. I thought that this was unacceptable since I rented the car to drive a lot around on the highway and not a speed of 50 mph. I called again Enterprise road assistance who agreed to change my car with another one. This took a lot of my personal vacation time plus the stress of driving with a flat tire having two small kids in the back. I am really wondering if it would not be cheaper for LGA Enterprise (and of course much better for me) to have given me from the beginning another car as I requested? I am extremely disappointed with LGA Enterprise and how the customer representative handled the situation.

Cons: Over concern with dust on outside of vehicle

Cons: Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.