Cons: Both of my credit cards were charged and I ended up being charged over $600 for a rental that was supposed to be a little
When I tried to extend my rental through Budget for 2 days, they wanted to charge me more than 2 times the rate kayak was offering for the same car I already had. So, I rebooked through Kayak, and even though I was keeping the same car, they insisted I come in, close out original rental agreement, and then start a new one, for the same car. Then they charged my American Express card $545 instead of the $188, in addition to charging my Citicard for the extended rental. Everything was a hassle and I still am waiting for it to be resolved.
26 Jan 2016
Pros: Efficient on pick up. Nice clean and new vehicle.
2 May 2016
Pros: Nice clean car. Fair price.
Cons: Rental agent was rude and unhelpful. Made to wait for a car in my rental category unless I was willing to pay for an upgrade. Changed my reservation to an earlier pickup time and "suddenly" cars in my category were available without upgrade fee. Seems she was just pressuring me into paying an upgrade. Next time in Daytona I'll stick with my usual National Car Rental...no hassle with them.
7 May 2016
2 Jul 2016
Pros: DROP OFF FINE SAS HAPPY TO BE RID OF THAT VAN
7 Aug 2016
Polite and fast
Pros: Cheerful and efficient counter personnel made the drop off painless.
Cons: No problems
11 Nov 2016
Pros: The car, very clean for a sandy environment. Fun to drive. Glad I got a Mazda 3 always wanted to try one. Very nice staff
Cons: I had a hard time finding it in the lot. It could always be cheaper too I guess.
12 Dec 2016
Cons: Small car. No upgrade.
12 Apr 2017
Upgraded to a Camaro.
Pros: Low price and great service.
Cons: I only needed the car for a short time. Wish I'd kept it longer.
19 Apr 2017
Cons: I drove the car for 2 weeks at a great rate when on my reciet it said to extend would be 9.49 a day. They tried to triple my rate. I rent from Avis or budget 2-3 times a month and I feel that was just wrong. On top of that my car was not ready when needed they gave me an "upgrade" that broke down couple days in. I had to loose a day of work to go drive back and swap cars. I really hope this does something and not just an empty email..
Cons: was never told about a credit check, even when I called the week before to confirm our rental and told them we would be using a Visa Debt. card....they almost screwed our vacation with not renting us a car, thank god for Enterprise bailing us out and renting us a car on the spot....I guess Dollar only wants to rent to people who have lots of money, what our credit score is has nothing to do with renting a car, we only wanted to rent it not buy the dam car...bye the way we have rented from Dollar before, that's why we came back to them, well never again for me or my Family & friends, I tell everyone I know to go to ENTERPRISE and have 2 people change there rentals to enterprise already...So thanks Dollar for NOTHING!!!!!! and your counter people are very rude and when she was getting smart with us and told us that there paper work has there credit check printed on it ...showed her our paper and even she couldn't find it printed anywhere she dismissed us and turned us over to her supervisor who couldn't find it but still did nothing to help us.....so my rating would be ( 0 ) bye the way enterprise was a much cheaper rental see you on YELP
24 Jan 2017
Pros: In terminal counter.
20 Feb 2017
Pros: The car was clean. The pick up was effortless.
Cons: There was nothing I didn't like, except there were scratched on the car when I picked it up and there was no one there to acknowledge it before I left.
14 Mar 2017
3 Apr 2017
Surprises at drop off
Pros: Great rate. Clean car with low mileage
Cons: I extended my rental by a day. The total price then became $89. When I dropped the car off, the customer service agent Told me I owed them $250. It took me an hour to straighten that mess out.
10 Apr 2017
Dollar in Daytona
Pros: The car was ready and clean. Upgraded with no problems. Return was easy and the counter staff was very good.
20 May 2017
Pros: No problems @all thank you
7 Nov 2017
Pros: The staff were very helpful. I had made a reservation on the wrong date, so I did not have a vehicle reserved on the day I arrived. They found a vehicle for me.
Great, clean, economy car. Easy pick up and drop off. Thanks!
Cons: I cancelled the reservation I had made on the wrong date when I was at the counter, but I was still notified/reminded of the rental. I had to call to make sure it was cancelled.
13 Nov 2017
Vacation Rental Car
Pros: Front desk person was very nice and warm, with a great sense of humor. Our car wasn't ready and she could have made us wait, but didn't, resolved the issue immediately with an upgrade. That was appreciated. The car was comfortable and clean.
Cons: I think it is ridiculous that there is a charge for a second driver. I paid the fee because we knew we would want to take turns driving. However this feels more like a "we can charge you...so we're going to".
Pros: The car was to be picked up at noon, but my plane came in later at 1:15. I did not get a car until 2:30 and that was not the small SUV I had reserved. I had to keep going up to the counter to ask why there was such a long wait. Finally I said I would take anything. The price was lowered for the poor and smaller replacement car, but I had to waste time negoitiating. Then it was not accurate in the receipt so I had to go back in to the agent. I did not leave DAB until 3PM. The agent at DAB feigned sweetness and patience but used subtle put downs in a negative effort to keep me from being annoyed. I will be sending a letter to the corporate officer describing the unpleasant experience. Thank goodness for the delightful Kevin at the Palm Coast location two days later.
Cons: Nothing was acceptable....! I will be writing a formal complaint to the corporate office after my vacation.
22 Apr 2017
Pros: The counter person was extremely polite.
Cons: We had to wait a bit for a car
29 Apr 2017
Pros: Clean car
Cons: Pricing was vague. wish they would tell the upfront full cost before having to find out by looking at credit card statement