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Hilo car hire reviews and directory
Hertz
Hertz reviews
Car hire locations
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Hertz
Locations in Hilo
2355 Kekuanaoa Street#15
+1 808 935 2898
400 E Kawili Street
+1 808 934 0302
- 8.2
- 8.4
- 8.5
- 8.3
- 8.6
Recent reviews
10.0 Excellent
8 Jun 2017
Easy and Exactly Right
Pros: Pick up and drop off were easy and the van held our family of 6 and luggage as advertised. Vehicle was clean and new.
2.0 Poor
3 Oct 2016
The are the worst
Pros: Nothing
Cons: Same,as Kona since I was charged double for my car
10.0 Excellent
15 Oct 2016
Pros: quick and easy, just the way it should be!
9.6 Excellent
15 Jan 2017
Enjoyed it, thanks!
Pros: The car was nice and clean.
Cons: For some reason the were ants in it, like a lot. They were cool and didn't bite, but they were chilling on the dashboard, the doors, and the windows.
9.2 Excellent
2 Mar 2017
Pros: ease of pick-up and drop-off.
Cons: hidden fees and charges. all costs should be "up front" online.
10.0 Excellent
11 Mar 2017
Great vehicle, easy process
Pros: The Ford explorer was great for the big island of Hawaii and very inexpensive. The checkout was simple with excellent customer service and the return was even easier.
10.0 Excellent
11 Mar 2017
Fast and convenient!
Pros: Counter attendants were readily available and helpful. Great price and location.
10.0 Excellent
18 Mar 2017
Great customer service, Debbie was amazing, car ra
Pros: Car ready on time, drove great , great deal, people helpful and friendly
10.0 Excellent
10 Apr 2017
Great service and nice car.
Pros: Service and car.
Agent was excellent at the airport.
She was professional and very friendly.
Cons: I have only good things to say.
10.0 Excellent
2 May 2017
Easy Breezy!
Pros: Everything!
Cons: N/A
Enterprise
Enterprise reviews
Car hire locations
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Enterprise
Locations in Hilo
1363 Kekuanaoa St
+1 808 933 9683
875 Kanoelehua Ave
+1 808 934 0359
- 8.8
- 9.2
- 9.3
- 8.4
- 8.8
Recent reviews
9.2 Excellent
21 Oct 2016
Awesome customer
Pros: Aloha is alive and well at enterprise. They were so quick and helpful.
Cons: It was way more expensive than expected
10.0 Excellent
12 Nov 2016
Pros: I was able to pick up the car an hour earlier than the set time free of charge. The whole process was very fast. When I dropped off the car, a staff personally gave me a ride to the airport.
10.0 Excellent
29 Dec 2016
Good value, excellent service off airport in Hilo
Pros: Very friendly and efficient staff, very near airport but saved 40% off airport rates for an extended rental
9.6 Excellent
1 Jan 2017
Good value off the airport
Pros: Almost new vehicle, great size SUV for party of five, good level of equipment and options
Good communication from the location (agent called us about no shuttle on Saturday)
Cons: No shuttle on Saturdays, closed on Sundays
Poor built-in GPS (GMC)
9.2 Excellent
12 Apr 2017
Pros: fast convenient service and friendly staff
Cons: Having to find a ride from the airport. Walking would have been too far since the walk out of the airport to the street is quite far. The 3 blocks from the airport are not regular blocks,
9.6 Excellent
24 Jun 2017
Pros: The seervice was gtreat. The car was a little small and I wouild bang my head getting in and out but that wasn't your fault. DRop off was easy.
Thakns,
Mike
10.0 Excellent
28 Nov 2015
Awesome
Pros: Staff were friendly and efficient. Didn't try to oversell us. Everything worked out as planned.
9.2 Excellent
14 Nov 2016
A little confusing
Pros: Proximity to the gate. Very close.
Cons: There was only one sign that indicated we needed to park in a spot, remember the # and then report the gas mileage to the agent. Enterprise was hard to find. Would be great if there was some map at the entrance to the lot or things were better color-coded or lit. Also, even though we gave the agent the requested information from the parking lot instructions, she still had to go and check out the car for mileage. It's annoying and inefficient. What...you don't believe us?
10.0 Excellent
7 Dec 2016
Very happy
Pros: My transmission out in my car and I started looking on a way to get to my dentist on the other side of the island. I contacted Kayak and they hooked me up with Enterprise. Very cost effected and I was able to make my dentist appointment. Yeah!
8.4 Excellent
9 Dec 2016
A good rental experience
Pros: I rent cars for work all the time, This car was relatively clean and ran well. For a rental it was well kept. It smelled normal and drove normal. Service reps were efficient and polite.
Cons: Somebody left a big sunscreen blob on the steering wheel and driver's seat that looked like it dried in the sun. Seems like something you would want to clean up before you hand the car out again.
Alamo
Alamo reviews
Car hire locations
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Alamo
Locations in Hilo
131 Kekuanaoa St
+1 888 826 6893
- 8.5
- 8.5
- 8.7
- 8.9
- 8.4
Recent reviews
5.6 OK
10 Feb 2016
Cons: We were told we had a four wheel drive (even verified it before coming) and then when We got here we were told that SUVs in Hawaii are not four-wheel-drive's.
10.0 Excellent
12 Jul 2016
Great Service. Great Car
Pros: Spacious car, very comfortable and a joy to drive. Great fuel economy.
9.6 Excellent
8 Nov 2016
Pros: New Jeep was good.
Cons: Drop off was confusing as to were to go. It was dark and might have been easier in daytime.
6.8 Good
21 Nov 2016
Pros: Ease of pickup and drop-off
Cons: I had reserved a intermediate size car but was given a Hynadai Veloster.
10.0 Excellent
23 Dec 2016
Pros: Fast. Check in and return
10.0 Excellent
28 Dec 2016
Almost brand new
Pros: The car had about 350 miles on it when I picked it up, so it was great to have a new car for a week to try out.
8.4 Excellent
27 Mar 2017
Alamo
Pros: I didn't check the price when I paid for the car because I was tired and just wanted to get to my hotel. I get to the hotel and realized that the receipt charged me $11 more than what I was quoted for. I went back the next day and they fixed it.
Cons: I had to drive the next day to go to the pick up location to solve the issue instead of being able to call them and fix it over the phone.
6.8 Good
8 May 2017
Pros: Pickup was great. Very helpful folks at Hilo.
Cons: Was going to charge me $400 extra to change my return from Hilo to Kona Hawaii. Unbelievable. I'd like to know why that would be the case.
9.6 Excellent
17 May 2017
Pros: Very quick check in and check put
Cons: Car had funky smell and had to keep windows open and spray air freshener.
10.0 Excellent
4 Jul 2017
Pros: The fast and easy service
Cons: N/A
National
National reviews
Car hire locations
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National
Locations in Hilo
181 Kekuanaoa St
+1 888 826 6890
- 8.8
- 8.0
- 8.8
- 8.8
- 8.8
Recent reviews
10.0 Excellent
11 Oct 2016
Greta service
Pros: Easy, fast, best price. The same woman helped us pick up and drop off. Super friendly. Great way to start our vacation. Same on the way back. Warm, sincere, and very helpful.
9.2 Excellent
14 Feb 2017
Great price, good rental, not completely clean
Pros: Rented a 4x4
Price was good
Hilo airport rental people were friendly
Cons: Car wasn't completely clean, I'm used to rental cars being spotless.
10.0 Excellent
26 Feb 2017
Hello Hilo
Pros: Friendly staff
Cons: Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.
6.0 OK
22 Mar 2017
Cons: I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.
8.0 Good
25 May 2017
Pros: Ashley at the hilo airport was awesome!
Dollar
Dollar reviews
Car hire locations
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Dollar
Locations in Hilo
1 General Lyman Field
+1 866 434 2226
- 8.7
- 9.3
- 8.7
- 10.0
- 6.7
Recent reviews
9.6 Excellent
13 Aug 2016
Fast, clean
Pros: Fast, car clean
Cons: Price could be better
6.4 Good
16 Aug 2016
Pros: The staff was very helpful!
Cons: tThe price was astronomical.
10.0 Excellent
9 Feb 2017
Good experience
Pros: The person who helped us was really nice, gave us directions for where we were heading and some passes to get into a botanical garden that was on our way.
Cons: Definitely did not match the quoted price on kayak... Lots of add ons once you get to the counter to pick up your car.
Payless
Payless reviews
Car hire locations
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Payless
Locations in Hilo
1 General Lyman Field
+1 808 961 0660
- 8.5
- 9.0
- 8.5
- 9.0
- 8.5
Recent reviews
4.8 OK
2 Sep 2016
Cons: Only accept Credit cards in spite of the reservation was made with a debit card!
10.0 Excellent
27 Oct 2016
Great experience
Pros: Free upgrade, very friendly and helpful staff.
10.0 Excellent
12 Nov 2016
Hilo Payless "High Five!"
Pros: Easiest rental experience ever...so easy that I am horrified at all my previous airport rental experiences that are thought were "okay."
Friendly service, fast paperwork, upgrade (very exciting) and we were off on our Hawaiian adventure in just a few minutes.
Payless is curbside at the airport in Hilo, and after you walk right up to the attendant, we walked across the access road and there was our car waiting in the second row. Couldn't have been easier. I didn't get any "up sell" on insurance or coverage after firmly saying I wasn't interested.
Easy drop off as well. In and out of the Payless booth in less than 5 minutes. Again, pleasant attendants and I will definitely use this company again!
Car hire locations
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Avis
Locations in Hilo
1 General Lyman Field, Suite 15
+1 808 935 1298
Car hire locations
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Budget
Locations in Hilo
1 General Lyman Field
+1 808 935 6878
Car hire locations
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Sunnycars
Locations in Hilo
Hilo International APT
Car hire locations
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Thrifty
Locations in Hilo
1 General Lyman Field
+1 866 434 2227
58 travellers who hired a car in Hilo gave the car agency they used an average rating of 8.6