Hilo Car Hire

We were given a Jeep that only could sit 4 people we had 5

Pros: The car was in decent condition.

Cons: We were given a Jeep that only had seats and belts for 4 people we had 5. They tried not to tell us we had to pay to upgrade for a larger car. When I booked the car I picked one to sit 5 people. We had to wait a long time and argue to get the car we booked.

Cons: Agent asked me to read and write down the mileage. This appears to be their standard expectation which I am not accustomed to. To make matters worse, I had a hard time figuring out how to find that info on this car. For a rental that comes with unlimited mileage, this seems totally unnecessary.

Cons: Long wait In line to get to counter to do paperwork for reserved car. Then, waited 45 min to actually GET the car. Unacceptable service. People contacts were ok, but obviously not a well run business in terms of customer service.

BUDGET overcharged me

Cons: I had a 'pre-paid' rental that was a pickup and drop-off in seperate locations and when they checked me in that add a drop fee. I went back to the pick up agent and she said she would remove the drop fee and when I dropped the car is showed I was being charged the drop fee. I've called them but this still hasn't been resolved. I hate when companies waste my time!