Pros: The ladies at the front desk were amazing, very cordial and helpful. VAN was very comfortable on the road.
Cons: The VAN was a garbage pit. Dirty inside and outside (stained seats and floors, sticky windows, smelled like pee, dust and ashes everywhere, smashed bugs everywhere in the outside). Also, they were two hours late... I scheduled for 4 PM but didn't get the vehicle until 6 pm.
25 May 2017
Pros: GOOD PEOPLE SKILLS
Cons: Slow computers and length of time for getting the car. Also we didn't get the car model we wanted but did get a compact car.
Pros: The customer service at next car laurel was fabulous. The staff was friendly and helpful, helping me to carry my car seat to the rental. They took time and vacuumed and throughly clean the inside and outside of the van before they handed it over to me. The car was a 2015 Toyota Sienna and it drove really well. Can't beat the $60 per day for a van.