Daily cleaning, installation of cabin HEPA filters on flights to Washington
|February||Best time to beat the crowds (4% less expensive on average)|
|August||Most popular time to fly (22% more expensive on average)|
Average price (return flight)
|£469||(avg. price over the last 2 weeks)|
Good deal (return flight)
Good deal one-way
Iberia, American Airlines and Aer Lingus have waived their change and cancellation fees on flights to Washington. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights to Washington.
|Flights from London||7h 37m|
The cheapest airline ticket to Washington from the United Kingdom in the last 72 hours was £182 one-way, and £310 round-trip on the route from London to Washington. The most popular route is from London to Washington and the cheapest ticket found on this route in the last 72 hours was £310 round-trip.
In general from the United Kingdom, American Airlines, Air Canada and Air France fly the most to Washington.
Washington is served by 2 major airports. Reagan Washington National Airport (4 miles) is the closest to the centre of Washington and Washington Dulles Airport is 22 miles away from the centre. View on map.
Due to the size of Dulles Airport, the AeroTrain service is the fastest way to move through each gate section. As Dulles Airport continues to grow, it is recommended to check the airport website for a map of the AeroTrain loops to ensure you take the correct service. To make it around Reagan airport, the airport shuttle bus operates 24 hours a day and loops between Terminals A, B, and C and the car parks. Alternatively, you can take the pedestrian bridge to move between Terminals B and C.
Due to the size of Dulles Airport, there are a number of duty-free shopping opportunities. You can find two on Concourse A, near Gate A32 and A14, one near Gate B63 on Concourse B, near C14 and C4 on Concourse C and near Gate D1 and Gate 12 on Concourse D. Reagan Airport also has duty-free stores, with one in Terminal A and one store in Terminal C.
If you’re looking to grab a coffee and something to eat, both Reagan Airport and Dulles Airport have a Starbucks in the ticketing area after you pass through security. If you’re at Reagan Airport, you could also have a cold drink and something to eat at Il Vaggio’s Matsutake Sushi or Legal Sea Foods located in the National Hall. At Dulles Airport, you can find the Gourmet Market on the baggage claim level.
As the Reagan Airport is within 10 minutes of the city, there is a wide range of hotels available close by, including the Crystal Gateway Marriott or Hampton Inn near the train station. If you’d like to stay somewhere on the airport site, Washington Dulles Airport Marriott is opposite the Dulles Airport terminals with an airport shuttle available.
The United States has restricted the entry of all foreign nationals who have passed through or have been in Austria, Belgium, China, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, or the United Kingdom (excluding overseas territories outside of Europe), in the past 14 days.
Starting on May 28, foreign nationals who have passed through or have been in Brazil in the last 14 days will also be restricted from entering the United States.
US citizens and permanent residents who have passed through or have been in any of the above countries in the past 14 days may still enter the United States, but must arrive at one of the following airports: Atlanta (ATL), Boston (BOS), Chicago (ORD), Dallas, (DFW), Detroit (DTW), Honolulu (HNL), Los Angeles (LAX), Miami (MIA), New York (JFK or EWR), San Francisco (SFO), Seattle (SEA), and Washington (IAD).
Family members of US citizens and permanent residents, and certain other limited categories of visa holders (such as UN staff and diplomats) may also enter.
Travelers who are allowed to enter the United States but have passed through or have been in any of the countries named above must quarantine for 14 days once they reach their final destination.
There are currently 1,105 active cases of COVID-19 diagnosed in US and 0 deaths as of 2 Mar 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Washington.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Washington is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Washington with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Washington up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Pros: "Speedy boarding and good locker space"
Cons: "Lack of room in seat especially with seat in front reclined."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Cons: "My tv screen could not show the movies"
Pros: "Comfy, nice crew, attentive."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "My bag was damaged in transit"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "Movies. Meals. Wine. Freq"
Cons: "Missed connection to SFO"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Cons: "My headphones and those of my neighbors did not work."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "1st class, what's not to like?"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Cons: "this is not an airline, this is a bus company"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Pros: "Not much not to like about this experience except for cramped seating in coach."
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "Everything other than luggage situation"
Cons: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Pros: "Quick, comfortable and easy"
Cons: "Boarding was a bit clunky"
Pros: "fast boarding"
Pros: "See my earlier remarks"
Pros: "One of the crews interrupted me in the bathroom while I was using the bathroom by banging on the bathroom door saying I had stayed more than 20mins in there and that you guys have time limits to be in the bathroom even when I tried to explain to her from the bathroom that I had constipation, she"
Cons: "She would not listen to me. I had to come out, unfinished, embarrassed and couldn't even wash my hands before going back to my seat. Other than that, every other experience was excellent. Please lecture your crews about constipation and to listen. Thanks."
Pros: "Lufthansa hands down is the best airline I have ever flown!"
Pros: "on time."
Cons: "a bit late"
Cons: "Delayed boarding for no apparent reason. The plane was sitting on the tarmac for at least 2 hours before scheduled boarding."
Pros: "Not much compared to Lufthansa from AID to Munich."
Cons: "Old plane, old movies, service was mediocre"
Cons: "Online check-in did not work. When I checked in at the airport, I received only a middle seat."
Pros: "The counter staff in Heathrow was great"
Pros: "Good attitude"
Pros: "Fast and efficient boarding"
Cons: "Requested vegetarian and was served vegan"
Pros: "Regardless the delay, the company feed us with sandwich and snacks to pass the time"
Cons: "The only thing I didn't like was that I wanted to watch the The Boss baby movie and it was unavailable. All other movies were ok"
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The plane lands a considerable distance from the airport, you walk across the tarmac in the rain to a bus, and then the bus ride is almost 15 minutes. I expect Lufthansa to have a better berth at Frankfurt."
Cons: "My bag is missing am so worry about that To IAD LH 0418/25 VIA FRA LH 0693/25 VIA 0220 216418 LH 216418"
Cons: "great and easy"
Pros: "I love the comfort and the space in the airplane"
Pros: "Attendants were pleasant"
Cons: "We were delayed on the tarmac for an hour and a half"
Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"
Cons: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Cons: "No major issue."
Pros: "The overall experience was great."
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Pros: "staff at airport were friendly, helpful"
Cons: "telephone reps NOT helpful and do not know the airplane seat maps"
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "Excellent connection arrangements in Munich. Departing gate just steps away from the arriving one!!! German punctuality as well."
Cons: "Too little space between consecutive rows on the plane."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "Lunch was good."
Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "Everyone is very very nice!"
Cons: "Luftansa gives up and goes out of business."
Cons: "It took over three hours for them to unload our baggage. Completely unacceptable. Terrible coordination and planning with the Dulles baggage handlers."
Pros: "Why am I getting this email. I am not this person taking this trip..I'm frustrated with this ...I talked to the the airline already numerous times and still I am getting emails from Lufthansa and kayak."
Cons: "crowded plane unfrindly staff no choice of meals long wait on board"
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Cons: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."
Pros: "The attendant showed concern and promised to report, great attitude"
Cons: "I was surprised that my meal request was not passed to the airlines"
Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"
Cons: "Second baggage charges"
Cons: "Wish I had more time to shop Duty Free/Munich."
Pros: "I loved how friendly the airline attendants were."
Cons: "I didn't like how in the Munich airport I couldn't find a place to plug my phone in. they should make those more accessible"
Cons: "Waited for 5 hours, and then rerouted to Houston"
Pros: "Lovely crew, very good entertainment system."
Pros: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Cons: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Pros: "All good. Very hospitable cabin crew, great service."
Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"
Cons: "The time. Ity was very delayed. Almost lost my last connection."
Pros: "The blueberry juice was good!!"
Cons: "Sitting by the bathrooms. There weren’t even pretzels."
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Pros: "The new Airbus A350"
Cons: "Onboard food and drink is quite expensive"
Pros: "Far better quality and value than BA, it's OneWorld partner."
Cons: "It was all good."
Pros: "We were kept informed about the delay"
Cons: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Pros: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."
Cons: "Not offered a beverage ."
Pros: "Comfortable smooth flight, quiet in the large modern BA A380 aircraft"
Cons: "Usual boarding with people in rear having to get past people in lower row numbers having been boarded first."
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "Great flight and nice people"
Cons: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Cons: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Cons: "I booked this through Finnair and it was a British Airways code share .I was unable to get the record locator for BA and could not check in prior to getting to the airport ."
Pros: "everything was ok."
Cons: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Pros: "Polite and friendly flight attendants, smooth boarding procedure"
Cons: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Cons: "I am 6'1" tall. Seats were designed for 5'1" persons."
Cons: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Pros: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Cons: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"
Pros: "Crew staff pleasant although did not particularly take the initiative to help customers."
Cons: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Pros: "Everything good except getting bag after flight."
Cons: "Took over an hour at baggage claim."
Pros: "The inflight movie selection."
Cons: "The uncomfortable chair."
Pros: "Traveled BA and it was lovely, as usual."
Cons: "The flight staff on this particular BA flight was not as accommodating and friendly as I am so accustomed to on BA. Perhaps the flight attendant in charge of our seats was having a bad day. Also, the food on our BA flights to and from NYC was not up to scratch and rather bland and ordinary, compared to their usual. that was a huge disappointment."
Pros: "Flights were on BA not Finnair"
Cons: "Ba website did not work properly."
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."
Pros: "it was fine"
Pros: "That they actually gave a meal."
Cons: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Cons: "My Finnair flight from London to New York was cancelled due to weather conditions in New York. I understand that. What made me very frustrated and angry is that when I contacted Finnair to reschedule the flight I was told the flight was managed by British Airways and I would have to contact them When I contacted British Airways they said it was a Finnair flight and I had to contact them. I finally had no recourse but to buy another ticket through another airline. I feel that I should be reimbursed for my Finnair ticket from London to New York! I paid for a flight I never took. (The Finnair flight from New York to London was fine.)"
Cons: "First of all, though this was booked as a Finnair flight, Finnair was never part of the process after the booking. We rec'd an email from Kayak saying we could check in 36 hrs early - not so. Even at the 24 hr mark, we were unable to check in via Finnair - had to go to British Airways. Finnair was not represented at either airport - British Airways. On the return, British Airways canceled our flight (2 hrs before takeoff), and we could not get a non-stop flight home. This meant that we had to change terminals, retrieve our bags at the layover, recheck, etc. which of course, added 3 hrs to the original length of the trip. Where's our compensation? We paid for a round trip non-stop flight."
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Cons: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Cons: "I booked this trip thinking it was with a European carrier - I had specifically wanted to avoid an American carrier. I was unable to confirm my flight online and had to ring because at NO POINT was I sent info that it was AA and not Finnair. I was charge almost $60 for this service because I did not have the right references sent with my confirmation email. T he seats were cramped and uncomfortable, I was unable to pick my seat on any flight and despite my request could not change it. Boarding at Chicago was a farce, none of the ground crew seemed to be in charge and we barely started boarding with 20 mins to takeoff. Needless to say the flight left late and we had to wait to take off, and of course had to wait to land in London."
Cons: "experience was awful. Helen Rowena Boysen"
Pros: "Arrived on time. Smooth flight."
Cons: "Nothing really."
Pros: "British Airway's Entertainment is better than FinnAir. Smooth flight."
Cons: "Nothing really."
Pros: "Food was better than flight to London. Boarding went well."
Cons: "Plane left almost an hour late with no explanation given. For huge plane, still cramped unless you pay loads for more room. Upgrade prices outlandish!!!"
Cons: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Cons: "No individual air controls for each seat"
Pros: "The flight itself was very good. The food is descent and there are good selection of movies."
Cons: "My bag was left in London during my connection and arrived in Denver the next day. From what I understand once my bag arrived it was handed off to a third party delivery company. I am not sure how to complain to this company, maybe British Airways has a way to do it since they hired them. My bag must have arrived around 3:30pm in Denver. I got a text at 5pm that my bag was being delivered, which is fine so far. I did not hear before 10pm from the delivery guy about an estimated delivery time of my luggage, at that point he said he would show up around midnight. He eventually arrived at 3am. I don't know how the delivery company plans their deliveries but this is rather unacceptable. Unfortunately, this is not the first time this happens to me. Do they really always expect people to stay up until 3am the day after an international flight to get their luggage that was mis-handled by the airline.... I'd rather just drive to the airport myself the next day to get my suitcase myself."
Pros: "Flight was on time. Staff were very friendly. The whole process was easy."
Pros: "No device charging outlets."
Pros: "flight left and arrive on time"
Cons: "No individual entertainment and delay in baggage claim. Food need improving."
Pros: "No wifi on flight made work very limited in options. Also, tech was off so there was only one movie screen at the front of the section. No individual entertainment. Simply too rough for a long haul flight starting at 5pm, when one wants to do work and relax as it is too early for sleep."
Pros: "Excellent flight."
Cons: "It was too warm. The air above was not cool"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Cons: "Small not comfortable plane"
Cons: "Made us wait in a standing only line to board the plane. Then boarded everyone at once and had to wait outside to get on the plane in freezing rain."
Pros: "The movies were good"
Cons: "Very little legroom"
Cons: "Screen did not work and dinner wasn’t provided on the way back from Iceland."
Pros: "We arrived only about an hour late?"
Cons: "We boarded late which seems to be the norm for Iceland air. Usually when an airline is a few minutes late departing they try and explain why and then make up the time, but we received no explanation for the late boarding, or the even later departure, or for why we lost even more time in the air."
Cons: "the pizza I had to pay for was cold, soggy, and dreadfully tasteless"
Pros: "The attendants are all nice and efficient!"
Pros: "The plane was comfortable"
Cons: "No snacks included"
Pros: "The calmness of the staff during the 3-hour delay due to dangerous winds"
Cons: "The hash winds that nearly swept us off of the steps while deplaning."
Pros: "Entertainment center has newer releases"
Cons: "Extra baggage fee, no space for carry on, boarding zones 1st to 5th - no bin space within 5 rows by the time zone 5 boarded"
Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Pros: "We were rebooked via Frankfurt to Washington via Lufthansa"
Cons: "Charging for every moment of the experience is certainly one way to go for Iceland Air. I get that their economy hit rock bottom, but this isn't the way to get out of global financial crisis."
Cons: "no one ever gave us info on chg of plane,rushed special needs help to other end of airport and waited over an hour without explanation."
Pros: "Spacious and great service. I will fly Icelandic again."
Pros: "Inexpensive tickets"
Cons: "No inflight meals"
Cons: "Icelandair need to re-assess their policy and start feeding their passengers. It’s was a horrible experience."
Pros: "After a long journey overall, it was nice to have an easy plane ride to Iceland!"
Cons: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Pros: "Route great and faster than going through London."
Cons: "Boarding was a bit chaotic with everyone boarding at once and not by row."
Pros: "Bottle of water at boarding was a nice touch"
Cons: "Boarding at Reykjavik airport was a mess"
Cons: "Reykjavik Airport was the worst for lines, delays, and boarding, You are bused to and from the terminal/plane."
Pros: "The kid amenities are superb. Free meal for them, free headphones, activity book, colored pencils, and seat back kids movies. Happy kids = happy parents!"
Cons: "It took a ridiculous amount of time (like an hour) for the plane to board once people started filing on. Terminal was already crowded to the point of shoulder to shoulder standing-room-only. Shuffling at a snails pace with three exhausted kids and all of our carry on stuff was not cool."
Cons: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Pros: "the plane waited for late connecting flights (including mine)"
Pros: "Staff was very nice and I loved that I actually didn't' have to pay for luggage. I was also offered a free drink."
Pros: "I like the price of your fares and the staff is very courteous"
Cons: "Don't like my bag being left behind in reyjkavik I have also tried to register online to gain frequent flyer points and the web site keeps rejecting my membership. I have now entered requested info and ticked all requested boxes six times and it still rejects. I have confirmed my password has required lowercase, uppercase and numeric characters. I'll keep trying but I have lost the last two round trip flights being documented.(that's eight segments"
Pros: "You were very kind to my grandmother on this trip and gave us excellent help with mobility issues"
Cons: "Not enough time to grab a bite to eat during layover!"
Cons: "One of three checked bags did not arrive on time."
Cons: "In Iceland you had to board the plane from the tarmac"
Cons: "The Reykjavik airport is not set up to handle the amount of traffic it's getting. Boarding was completely disorganized with everyone just waiting for the gates to open. Then we were bused (in the rain) to our plane)."
Pros: "cost of ticket"
Cons: "hate to think what it would be like making the connections in the winter! Iceland is called Iceland for a reason."
Pros: "The plane made it to the destination."
Cons: "No complimentary snacks. Food for purchase was not good."
Pros: "Excellnt service, fast boarding, great communication"
Cons: "Took a while to take off,"
Cons: "My husbands screen didn't work and couldn't be fixed. For boarding, there was never an announcement and seemed unorganized"
Pros: "I really like Iceland air. On many airlines, they Nicole and dome you and you feel like you're being shoved on to a livestock truck and treated like a package . Iceland Air treats like a human."
Cons: "Free wifi for everybody please."
Cons: "4 flights were leaving within 15 minutes, all in the same small terminal space. People were all crowded trying to figure out which "line" to be in when there were no lines, no instructions and lots of concerned passengers. My gate actually had a sign reading final boarding when no one had even been allowed through yet. This was freaking some people out. No announcements to clarify anything either. Very disappointing."
Pros: "Nothing really,"
Cons: "Will never trave will icelandair again"
Pros: "Generally well run and a pleasant experience."
Pros: "Same as above"
Cons: "Same as above"
Cons: "Lots of delays boarding bus for the plane and then too much time sitting on the tarmac. The terminal needs places to sit."
Cons: "Entertainment needs more selection."
Cons: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"
Pros: "Personal entertainment screen."
Cons: "Old movies on the entertainment choices. Limited music choices - mostly songs and artists that are unknown."
Pros: "The planes were fairly comfortable, the staff great, and individual tvs good."
Cons: "Almost two hours late leaving MSP.Luggage did not get to London until two days after we did."
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Pros: "The on-board entertainment"
Cons: "More food, more water"
Pros: "nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps."
Cons: "staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto."
Pros: "It was Okay"
Cons: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Pros: "usb Power"
Cons: "The seat padding needs to be improved."
Pros: "Crew was great and seats had footrests."
Cons: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Cons: "I was not informed the ticket didn’t includes luggage"
Pros: "Crew very friendly"
Cons: "The process for getting ready to board was a little chaotic"
Cons: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Pros: "Nothing, I tried to cancel the reservation 3 days after I made it and couldn’t even get a percentage back. What a waste."
Cons: "Let me cancel the flight for a percentage back so I didn’t have to waste the entire price of the flight for a ticket I couldn’t use."
Pros: "Thé crew was nice and helpful."
Cons: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."
Cons: "Coordination between connection flight"
Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,"
Pros: "On time"
Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Pros: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Pros: "A short but very pleasant flight and food was served, excellent in every category."
Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Cons: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Pros: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Cons: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Pros: "The tripulation are very nice people. The food is better last year. Is good."
Cons: "The space between seats are small."
Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Cons: "the ground personnel were not nice. They also did not seem to know what they were doing. Inconsistent communication. No patience with customers."
Pros: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Cons: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Pros: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Cons: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Pros: "Not much"
Cons: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."
Cons: "The long delay, more than 1.5 hours."
Pros: "everything was fine. nothing specifically wrong or bad."
Cons: "had the same food the third time this week. they could do more"
Cons: "Food's portion"
Pros: "You can charge your devices (only in one plains from London to Portugal)"
Cons: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Cons: "Stuardes don't have a sense of what costumer service is.. 6 hour flights and their plain aren't equipt with monitors to watch and entertain yourself Thank God I understood portugués but their translation to English was poor Food was not amazing I've been traveling since I was 6yrs old and I never felt so strongly about an airline... Not even easy jet"
Cons: "Delay one hour"
Pros: "I was very comfortable with empty seats in my row."
Cons: "No entertainment facilities."
Cons: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Cons: "Could have had a vegetarian option for the sandwich."
Cons: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."
Cons: "This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime. One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London. Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!"
Pros: "Though it was a short flight, they did offer food and left mine on my table since I was sleeping. I woke up super thirsty and hungry so that was a nice surprise."
Cons: "TAP is perpetually delayed. It’s annoying."
Cons: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
Pros: "The flight was direct to Lisbon"
Cons: "TAP a total disappointment. The biggest surprise of which you guys at Kayak are somewhat responsible is the ridiculous fees of $90 dollar per bag checked in. Obviously the face value of the ticket is cheaper but in practice I had to pay 360 dollars to check in my bags going and coming."
Cons: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Cons: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Pros: "The food was light and good."
Cons: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Pros: "the short connection time to Lisbon great service on SWISS and TAP the fact that I was allowed 2 pieces of hand luggage. Not forgetting your great service to adjust my booking from economy to business class Thanks"
Pros: "solid flight, efficient"
Cons: "staff kind of moody, not really smiley"
Pros: "Good crew, ok seats(economy), good tv."
Cons: "Food was, well airline food, better than you find on domestic flights."
Pros: "The flight was mostly ok minus squeezing in seats. Crew was delightful. Delay lowered my rating."
Cons: "Severe delay. Almost missed connection."
Pros: "The captain and the crew were excellent."
Cons: "Upgrade the entertainment system."
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