Pros: Very reasonably priced, even with an upgraded vehicle. Drop off was incredibly quick and easy
24 Aug 2016
Really pissed off..............
Pros: Really pissed off............
Cons: The lady at the drop-off point was rude and seemed to be in a rip-off mood that day, as she first tried to charge us for a low inflated tire, then she tried to rip us for a slight graze at the side of the rear fender, luckily, since no inspection was carried out at the pick-up point, she could'nt book us for that, finally, she billed us a hefty hourly charge of $240, for bringing in the car late by 30 minutes saying that we were only allowed a 29 minute grace period.
Being new in Toronto or in any new city, it should be appreciated that, finding the drop-off point through the morning rush hour to reach the Budget drop-off point which is in downtown area is an ordeal, and the grace period should consider this and extended to take this in to account.
Anyway, Budget made a killing of $ 240 and lost a customer, as I will never ever go to them again, BTW , another customer was also booked on this account and they were last seen calling the Budget helpline, without getting any positive response or relief.
Cons: That i absolutely got what i paid! This car smelles like something died in it! It was covered in stains! It didn't even have cruise contol or a decent radio.
23 Jul 2016
Lost hours of our vacation because the Car locked
Pros: Only thing we liked was that hertz had a mini van to rent
Cons: Only one person working the location. Took over an hour to rent and over 30 min to drop off. The car was nasty so I had to clean it before we even used it. During out vacation the car locked us out in a parking lot when it was over 100 degrees. Took about 4 hours before finally a tow truck driver broke into the car. He even said he has never heard of the key also not working. I should say we had the key fab. So when we took the key out and put it in the door it also didn't work. We have tried calling the regional manager of Downers Grove and he won't call us back. When we talked to him the second time he forgot who we were. I would never rent from this company again. Such poor service for using hertz the first time.
30 Jul 2017
Pros: I appreciated the ease in making the arrangements to rent the car. Staff was very pleasant.
Pros: Most affordable price to begin with, but then the price lowered twice during the trip without me asking for a discount. Employees issuing and receiving the vehicle were fast and efficient.
8 Aug 2017
Pros: They were very friendly.......
Cons: The vehicle was not there on time and 4 hours late. Cussed me to lose my ride and have to Uber to get it. Then change the date we were leaving for vacation and they did nothing to try and make that up at all. No discounts or anything even though it was truly their problem that caused me to have a problem.