Vilnius Car Hire

Cons: I was not able to pickup the car...

Oovercharge by ACE / AutoBrnage in Vilnius

Pros: The car was fine.

Cons: The onsite receptionist did not honor the contract agreement, despite presentation of a copy provided by ACE, along with evidence of necessary vehicle insurance. We were overcharged by 72 Euros for insurance, plus an additional 20 Euros for a late meet/greet fee despite picking the vehicle up at the contracted hour. No one was on hand at the rental offic eto receive the vehicle \upon return, when we arrived at the contracted hour, nor was it lear where to park teh car. We left the keys in a drop-off box at the door of teh ACE representative office.

Ace always charges a hefty and unexplainable surcharge

Cons: Over the pr-paid guaranteed rate. So it always ends up being more expensive than other companies. Don't use them.

Cons: My credit card covers all insurances when I book the car. When I ordered the car I denight all not necessary insurance payments when I arrived they charged me more then $ 130.00 for the " Mandatory insurance ".

Scam at Vilnius Airport!

Pros: Nothing good to say

Cons: Terrible experience! Better off renting from a place that has all fees included in the booking. You will save money. Then again, that's hard to choose a place with all fees included when they inform you of the extra fees upon pickup! Scam artists!!! When I arrived at the airport I could not find the rental place to begin with. Their sign said "Auto Banga" not Ace. They called me right at my pickup time questioning if I would be there soon as if they had better things to do than be at work and do their job. I explained I was looking for their place. They directed me to a kiosk that had a huge sign for this other agency and a tiny business card size sign on the door stating "Ace"... They then proceeded to tell me that my rental would cost twice as much as I was quoted. They said that it was because of mandatory insurance and fees that I was not told about on my booking. I will never rent from them again. Poor experience all around.