Pros: More car than I expected, reasonable price, friendly service, in and out quickly. Enterprise.
26 Sep 2016
Pros: Good quality car and good customer service
Cons: I really didn't like that Kayak sent me to a location outside of the airport and did not give me any warning. The location was in the confirmation e-mail, but I never received a warning or notice that I would be sent outside of the airport. I stood in a huge line at the airport Enterprise only to be told to go to another place. I had to spend an extra $40 to get to that location, which I hadn't contemplated either and I was late for an appointment because of this.
4 Oct 2016
Better than Expected
Pros: The price quoted was $200 less than an equivalent car at the airport. I was greeted as soon as I arrived but I had to wait a short time as they were extremely busy. I reserved an economy car but was upgraded to a full-size at no extra cost. The car windows needed a better cleaning, but otherwise the car was perfect. When I returned the car it was very busy, but I was helped right away and only waited 5 minutes for someone to give me a ride to the transit station. Total price paid was actuall $22 less than originally quoted.
Cons: Windows needed cleaning.
18 Oct 2016
Great rental experience
Pros: Easy to check in and out, clean car, reasonable price, friendly staff, no wait, right on the red line so easy to get to. Would definitely use again.
Cons: Car had huge blind spots, making lane changes in traffic a bit tricky.
12 Sep 2016
Pros: Free upgrade to an SUV. Quick service
22 Sep 2016
Affordable, quick and easy
Pros: Pick up and drop off were quick and easy. They offered me a free upgrade to a bigger car, but I declined. The VW Jetta was clean and a great car to get me around New Englad this week!
Cons: When I went to book online I initially got quoted a price that a little cheaper (around $19/day) and I accidentally closed the window. When I reloaded the page it had jumped up to around $23/day. I was a little bummed about that, but it was still a great price for a rental that fit my needs.
3 Oct 2016
Pros: Very smooth easy pick up, the car was great all weekend, and the price was doable! The office was a little ways away, but overall TOTALLY worth it!!
5 Oct 2016
Cons: Great service
19 Oct 2016
Pros: They were extremely flexible and kind as I could not pick up on Tuesday evening before they closed - moving it to the next morning was smooth and worked out well.
The rate was fine - I sort of wish I hadn't purchased the extra insurance but that was my decision
Cons: I don't like the re fueling policy. That's if a customer returns a rented car with a half full gas, he should not be charged for the price of a full gas tank.
13 May 2016
Pros: same as above
3 Jan 2016
Pros: pick up and drop off were easy, car performed well good mpg
Cons: no cruise control
1 Apr 2016
Cons: some problems finding the right child seat
20 Apr 2016
Pros: Easy and convenient, nice people, good car
30 Aug 2016
Pros: I left keys in drop box but all great there too
5 Sep 2016
Pros: employees were very nice and helpful
Cons: building/office was old and run down--seemed dirty.
21 Sep 2016
Overall great experiences
Pros: The guy was very friendly and helpful. The transaction was smooth and easy. The car was clean, and the ride was comfortable.
Cons: The only problem was when I tried to reduce the length of the reservation by one day, it became 50% more expensive. I later learnt that it was because I booked it via Kayak for the weekly rate. I wish I was informed of this to avoid the confusion and better plan my vacation.
3 Oct 2016
Unable to pick up car location closed.
Cons: I had to cancel my reservation because it was scheduled after the store was closed.