| Pick-up location | Orem |
|---|---|
| Hire locations | 4 |
Pros: So fast and simple!
Cons: Nothing!
Cons: I reserved a mid-size car (Elantra or equivalent), and got a Corrolla, which I have always understood to be a compact. The car was dirty outside (windows, body, etc.), and filthy inside with trash in the console and under the seat, as well as some sort of food all over the floor in the back. The windshield wipers were worn and did a poor job cleaning the windows, the wiper fluid was empty, and the dash was indicating "Maintenance Required" every time I started the car. Had to wait entirely too long when dropping off, as the agent was spending time visiting and chit-chatting with someone who was picking up, while I stood in the lobby with no acknowledgement of my presence. Overall, a very disappointing experience.
Pros: Nice van when we got it.
Cons: Had to wait for over 3 hours from my pick up time to actually get the mini-van I had ordered 8 weeks in advance! Then the car wasn't really clean and had only 3/4 tank of gas. Check in was fine the man was really happy because he need a mini-van that people were wating for. Sounds familiar.
Fine vehicle poor management at location
Pros: As I find typical, I was upgraded to a better vehicle. It was actually better for my needs than what I had reserved.
Cons: I have only been in to the Orem Budget location for two rentals, one truck and one car. That means 4 visits, 2 pickup and 2 drop off. Of those 4 visits, I heard, "We're a franchise and corporate has us overbooked. I don't know if we'll have enough cars/trucks," 3 of those visits.
Add a long line and when I got my car it had crumbs on the seats and trash in the console and it was a pretty poor experience.
Cons: The car was not as clean as others i have rented in the past
Arrive on time
Pros: We were up graded to an awesome 2017 Ford Flex. It was wonderful!
Cons: The manager at the location stated that if you don't arrive on time for your vehicle pick up, they will just give your reservation away to the next costumer. We were lucky that they weren't busy, but it made me angry that the company would just disregard a reservation that I made two months in advance and reconfirmed a week before pick up. If your reservation says to pick the car up at Noon, they mean Noon, not later.
Cons: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.
Renting a new Ford Edge
Pros: The car was great. It was comfortable and performed well. The car was new so all was clean with no smoking or other problems.
Cons: The car lacked a simple manual to help you determine how everything worked. I have a Prius so I knew how to work the car but someone who does not have that experience will be at a loss and it could be dangerous. There was a manual in the car but it was the worst written manual I have ever used. We were stopped in the dark and rain at a highway gas station trying to find answers as to why our car had almost run out of gas when we had just filled it up It took me 1 hour to go through the manual and not be able to find out how things worked. Roadside service was useless and basically told us to keep driving. We were going into a wilderness area so we were reluctant to push our luck. No one at checkout had taken the time to go over basics. This is Ford's problem--they should take a cue from Toyota and have easy to read summaries of the major features of the car and diagrams which show where the items are.
Would not give us our car!
Cons: We got the reservation online. It said to pick the car up at 6. We arrived at 6:03 to an open door. They were already serving another customer. There were 2 employees- one serving the other customer, one at the desk/kiosk.
We weren't greeted, we weren't acknowledged, nothing. What we got was:
"We're closed"
Uh ok... What about my reservation?
"We're closed"
It literally didn't matter what I said. The only words I got were repeatedly
"We're closed"
This is why I use hertz. You consider someone else one time and this happens.
We had to cancel our trip. There was no other company open and we didn't have a reservation with anyone else.
If I could give zero stars I would. It was a joke.
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.
Car was not available. Went away emptied handed.
Pros: Absolutely nothing.
Cons: I reserved a minivan for 9:00 AM May 30 - 9:00 AM June 7 to pick up from the Orem Budget Car Rental. However, there was no vehicle available. I ended up taking my old, high-mileage vehicle on a road trip that week. I am VERY DISAPPOINTED. Please just man-up on your web site and say the vehicle is not available if they are overbooked. I reserved more than a week in advance. There were 4 others ahead of me with 7 passenger vehicle reservations who had to either wait several hours for cars to be delivered or who went away empty handed.
Great service
Pros: The woman who helped us at the counter was very efficient . She took care of us and had us on our way very quickly.
Pros: So fast and simple!
Cons: Nothing!
Arrive on time
Pros: We were up graded to an awesome 2017 Ford Flex. It was wonderful!
Cons: The manager at the location stated that if you don't arrive on time for your vehicle pick up, they will just give your reservation away to the next costumer. We were lucky that they weren't busy, but it made me angry that the company would just disregard a reservation that I made two months in advance and reconfirmed a week before pick up. If your reservation says to pick the car up at Noon, they mean Noon, not later.
Renting a new Ford Edge
Pros: The car was great. It was comfortable and performed well. The car was new so all was clean with no smoking or other problems.
Cons: The car lacked a simple manual to help you determine how everything worked. I have a Prius so I knew how to work the car but someone who does not have that experience will be at a loss and it could be dangerous. There was a manual in the car but it was the worst written manual I have ever used. We were stopped in the dark and rain at a highway gas station trying to find answers as to why our car had almost run out of gas when we had just filled it up It took me 1 hour to go through the manual and not be able to find out how things worked. Roadside service was useless and basically told us to keep driving. We were going into a wilderness area so we were reluctant to push our luck. No one at checkout had taken the time to go over basics. This is Ford's problem--they should take a cue from Toyota and have easy to read summaries of the major features of the car and diagrams which show where the items are.
Great service
Pros: The woman who helped us at the counter was very efficient . She took care of us and had us on our way very quickly.
Cons: I reserved a mid-size car (Elantra or equivalent), and got a Corrolla, which I have always understood to be a compact. The car was dirty outside (windows, body, etc.), and filthy inside with trash in the console and under the seat, as well as some sort of food all over the floor in the back. The windshield wipers were worn and did a poor job cleaning the windows, the wiper fluid was empty, and the dash was indicating "Maintenance Required" every time I started the car. Had to wait entirely too long when dropping off, as the agent was spending time visiting and chit-chatting with someone who was picking up, while I stood in the lobby with no acknowledgement of my presence. Overall, a very disappointing experience.
Pros: Nice van when we got it.
Cons: Had to wait for over 3 hours from my pick up time to actually get the mini-van I had ordered 8 weeks in advance! Then the car wasn't really clean and had only 3/4 tank of gas. Check in was fine the man was really happy because he need a mini-van that people were wating for. Sounds familiar.
Fine vehicle poor management at location
Pros: As I find typical, I was upgraded to a better vehicle. It was actually better for my needs than what I had reserved.
Cons: I have only been in to the Orem Budget location for two rentals, one truck and one car. That means 4 visits, 2 pickup and 2 drop off. Of those 4 visits, I heard, "We're a franchise and corporate has us overbooked. I don't know if we'll have enough cars/trucks," 3 of those visits.
Add a long line and when I got my car it had crumbs on the seats and trash in the console and it was a pretty poor experience.
Cons: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.
Would not give us our car!
Cons: We got the reservation online. It said to pick the car up at 6. We arrived at 6:03 to an open door. They were already serving another customer. There were 2 employees- one serving the other customer, one at the desk/kiosk.
We weren't greeted, we weren't acknowledged, nothing. What we got was:
"We're closed"
Uh ok... What about my reservation?
"We're closed"
It literally didn't matter what I said. The only words I got were repeatedly
"We're closed"
This is why I use hertz. You consider someone else one time and this happens.
We had to cancel our trip. There was no other company open and we didn't have a reservation with anyone else.
If I could give zero stars I would. It was a joke.
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.
Car was not available. Went away emptied handed.
Pros: Absolutely nothing.
Cons: I reserved a minivan for 9:00 AM May 30 - 9:00 AM June 7 to pick up from the Orem Budget Car Rental. However, there was no vehicle available. I ended up taking my old, high-mileage vehicle on a road trip that week. I am VERY DISAPPOINTED. Please just man-up on your web site and say the vehicle is not available if they are overbooked. I reserved more than a week in advance. There were 4 others ahead of me with 7 passenger vehicle reservations who had to either wait several hours for cars to be delivered or who went away empty handed.
Pros: Quick reply from customer cafe when called
Cons: Car was not cleaned after prior user (found misc personal items in trunk and center console), vehicle was not fueled and ready when I arrived to pick up- had to wait.
Cons: They didn’t have any cars available . I made a reservation , and they didn’t honor it , I had to go to BUDGET , and they took care of me .
Pros: the ease of picking and dropping off the car
Cons: the older model car that didn't have some of the up to date features like back view camera
Never Again!
Cons: I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!
Great for the price just make sure you check your car
Pros: I loved the price and the nice lady who called me back from my note
Cons: The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
Easy but stinky
Pros: Easy pick up/drop off
Cons: Smelled strongly of cigarette smoke
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
Pros: Nothing
Cons: I paid more in taxes than what the car cost to rent. Never had that happen at any other Hertz I've rented from. Terrible value for money. Also the car was not well maintained inside or out. I've never rented such a junker before.
Great deal, great car
Pros: The price was incredible and the car and it's features were better than I expected for that price.
Work out great
Pros: Clean car
Cons: Waiting to drop car off in return
Excellent!
Pros: The reservation process was a breeze! The Hertz office in Orem, UT was great to work with.
Pros: the ease of picking and dropping off the car
Cons: the older model car that didn't have some of the up to date features like back view camera
Easy but stinky
Pros: Easy pick up/drop off
Cons: Smelled strongly of cigarette smoke
Great deal, great car
Pros: The price was incredible and the car and it's features were better than I expected for that price.
Work out great
Pros: Clean car
Cons: Waiting to drop car off in return
Excellent!
Pros: The reservation process was a breeze! The Hertz office in Orem, UT was great to work with.
Cons: They didn’t have any cars available . I made a reservation , and they didn’t honor it , I had to go to BUDGET , and they took care of me .
Never Again!
Cons: I ended up going through a different company, because Hertz scheduled my pickup time at 5 pm, and I didn't tell me they closed at 5:30 pm. I was almost to the location and realized I forgot my purse. Called and told them I had to go back and get it. They gave me until 5:40 pm to get there and I showed up at 5:44 pm and the man actually refused me service. He turned me away! I had just had my house flood and was dealing with that, plus my husband had finals, and we were racing with our 1 year old to get everything done before our trip, which we had to drive to the SLC Airport, pay an additional $200 to rent from Avis, then drive all night to get to our destination on time. It was a nightmare! I do not recommend Hertz in Orem, UT. Rude customer service ever!
Great for the price just make sure you check your car
Pros: I loved the price and the nice lady who called me back from my note
Cons: The car was never checked before me, I never rented a car before and I didn't know what to check for, there was no gas when the paper stated there was gas, I had no windshield wiper fluid and I needed that over the mountains I had really bad windshield wipers and the car needed a wheel alignment
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
Pros: Nothing
Cons: I paid more in taxes than what the car cost to rent. Never had that happen at any other Hertz I've rented from. Terrible value for money. Also the car was not well maintained inside or out. I've never rented such a junker before.
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Orem are Enterprise (8.5, 12829 reviews), Budget (7.4, 4189 reviews), and Hertz (6.1, 18 reviews).
Car hire companies onsite at Salt Lake City Airport include Alamo, Avis, Europcar, Fox, Hertz, Dollar, Thrifty and Enterprise.
Car hire companies that offer shuttle or pick-up services from Salt Lake City Airport to off-airport locations include Alamo, Avis, Europcar, Fox, Hertz, Dollar, Thrifty and Enterprise.
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