Pros: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.
Cons: Wish Kayak would not have steered me to a non-airport location.
9 Nov 2016
Pros: The outside of the car was washed.
Cons: I asked for a car but got an SUV.
The car with 8,000 miles had a smoke film on the inside of the windows that I could write in the film with my finger. It smelled like a cigar bar. I had to drive with the windows open because of the smell.
The back deck was covered in dirt and not vacuumed.
2 Oct 2016
Cons: When I reserved I asked for pick up at airport when I arrived car rental was 30 minutes away- not happy
23 Sep 2016
Pros: The reserved rate.
Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.
31 Oct 2016
Pros: car was not American made but a nice clean car.
Cons: We though we reserve the car at the Airport but it was somewhere else and I had to pay an additional $50.00.
Pros: Location was very close to out hotel and rep was very kind and courteous.
Cons: Small snafu with reservation and many calls later to resolve. It seemed that everyone would tell us a new number to call and no one really knew what to do. Also, the after hours drop off process was very vague. There was not signs indicating what was specific for AFTER HOURS - so I wasn't sure if what I was doing was the correct process and had to walk from the parking garage to inside the airport at the desk to drop my key. Which was not a huge deal but I was confused whether or not I was following correct procedures. Key drop should be at the kiosk in the parking lot.
1 Aug 2016
Pros: Husband is top tier Hertz user...for business and vacations. Have great reputation and few issues
Cons: We were charged additional fees that I don't know why and wasn't expecting. I believed I had paid everything up front. I'll call Hertz to resolve.
5 Dec 2016
Cons: Never received a confirmation, called Hertz directly and had one emailed. Hertz would not honor reservation when I showed up. Had to cancel/credit and rebook - at higher rate of course. Did not receive full credit from Hertz as promised by person at counter. Now I have to go back and argue about that.