Cons: It started when I arrived at the Enterprise office. Their computer system was down so I had to wait. To top it off, the car smelled like cigarette smoke and the visor on the driver side was broken. Not a good thing in the Sunshine State. I would not recommend this company for car rentals. In addition, when I returned the car, they didn't even ask if everything was Ok with the car.
16 Nov 2016
Pros: The car was ready and available
Cons: I had to force myself to pick a return flight due to my picking up the car in Punta Gorda off site from the Airport, via Taxi for $20.00 in spite of Enterprise signage. As I figured out, Enterprise has not the "Insurance" "Permission" to be present at the Punta Gorda Airport.
I was summarily denied picking up my reserved vehicle set for dropping off at RSW., because I had "NO RETURN FLIGHT TICKET" to Minneapolis. Had to do return flight reservations on the spot, on my phone & go thru the hassle of getting a return flight confirmation sent to my e-mail account ... which i had to log into on their computer ... so the Punta agent could confirm my travel intentions and release the vehicle. Sorry guys, MY Reservation stated that I was going to drop it off at RSW. Was forced to shorten my stay. Was fully prepared & willing to extend the Rental a few days further. Was in town shopping for a home, had no definitive plan about the return flight. So much for a Speedy Check In - 1+ Hr expended.
24 Nov 2016
Value and Service
Pros: Great value and service
Cons: Wish that you had a shuttle to the airport
13 Dec 2016
Pros: We were quickly in, signed up, and on the road.
14 Dec 2016
Punta Gorda GL experience
Pros: Supposedly they are not charging me to drop off at airport... I hope that is true. We dropped off EARLY as our flight left at 6:30 a.m. Their office is not “open” that early but it was really nice that they had staff out on the lot to help with drop off. Drop off went very smoothly.
Car was great.
Cons: I messed up and accidentally rented off airport. Their contracts say they can’t come onto a “competitors” turf, so they would not bring our car to us... isn’t that what Enterprise is all about? So we took a cab to the rental location. They added about $150 to our credit card for “incidentals” that SUPPOSEDLY will “fall off” of our credit card if no incurred. We shall see... I’m waiting for next credit card bill to double check. We had to wait a LONG time at rental office to get our car.
31 Dec 2016
Enterprise is NOT located at the Airport
Pros: Car started every time.
Cons: I wasn't aware the car rental location wasn't at the Punta Gorda airport. I arrived only to find this fact out and take a $25 taxi ride 3.8 miles away.
At drop off...with a 6:30AM Flight.....I was assured (before I finalized rental of vehicle) Uber was always in the area even at 5 AM. At 5 AM, I drove rental car to Enterprise....no Uber and no way to get back to the airport.....had to return car to airport and am waiting to see if I will be charged an additional fee.
Pros: friendly fast check in , easy drop off at airport, nice car,good value
24 Mar 2016
A courtesy call some half hour before closing woul
Pros: Next day, all was OK...
Cons: Reserved a car for one day with afternoon pick up so I could start my journey before dawn the next morning, the day of the return. But, with the change from Winter to Summer time, I arrived to a locked up office just a few minutes after 6. Sure would have appreciated a reminder call which never came...
25 Apr 2016
Pros: Great car, low cost
Cons: There was not a thing to dislike
28 Nov 2016
Pros: the car was fine
Cons: budget ripped us off on the gas!!! it was supposed to be full when we got it: it was not, only about 93%. we were in a hurry and thought it was "close enough" and they would not penalize us for a couple of drops. when we dropped off the car, I filled up exactly 16 miles from dropoff point. car was over 97% full. they charged us a $30 penalty. I didn't notice in the rush at the airport until I got my credit card bill. I feel like I was RIPPED OFF since I left more gas in than budget did for me. I suspect that they did the same to the previous person and then never filled up for us. first time in over 40 yrs of renting that this has happened. budget is not in our future!!!
12 Dec 2016
Good clean car
Pros: Clean. More audio options. Staff were friendly & professional. Convenient location.