Recent reviews
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2.0
Pros: Nothing
Cons: Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
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4.4
I rent cars regularly and NEVER had a rental company restrict use.
Pros: That there WAS a car.
Cons: I was told that the contract did not allow for unlimited miles. That if I was ONE minute late, I'd be charged for an entire day. That if the gas had to be topped off, I'd be charged $10 a gallon and that if I needed the car longer, I could not CALL in to extend the reservation. These restrictions (unknown until I got to the airport to get the car) made the rental a nightmare. I returned the car a day early.
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2.0
Cons: I was told to show my utility bills cause I am local. I never had this kind of experience before and I don't know if this is a new rules and regulations. The customer service rep was so rude and I don't think I will ever rent a car from this company again. I don't even recommend to any one here in Tampa Bay area as well.
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2.0
Closed
Cons: My flight was delayed. I spoke with the Ace rep in Tampa airport- he advised me he would transfer my reservation. He did not and I had to search for an open car rental when I landed and pay a higher rate. Poor customer service.
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6.4
Cons: Well car didn't have power outlet,it was only one and not working,they try to fix that but no success,I was trying to get different car ,but they charge lot more even that was their fault,
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10.0
Pros: Nice folks!
Cons: Returning was time consuming as there was only one person checking in several cars.
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5.6
Will not choose Ace again
Pros: Easy check in in the "office"
Cons: Pickup was terrible - waited over 45 minutes to get my car. Staff was rude. Waited over 15 minutes to drop off my car. Car was so basic it didn't even have power locks - the worst car I've ever rented
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10.0
Easy transaction
Pros: Easy transaction. Didn't try to hard sell the extras.
Cons: Counter at TPA was a little hard to find.
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3.6
First Time User
Pros: Price and proximity to airport
Cons: Shuttles don’t run as often as other companies - our car had visible damage from a prior accident.
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4.0
I guess you get what you pay for....
Pros: What was good? Well, the price was good. And the drivers of the shuttle were helpful and friendly.
Cons: The lines were long and slow. The slowdown, I believe, was caused by the employees trying to make up for the low price. They used scare tactics to try to get you to pay for $6/day till coverage. They told you that there are tolls that don’t let you pay with cash or with credit card and if that happens you will get charged by the car company a $50 administration fee and then charged the toll and possibly a fine! (I just got the app PayTollo and it was fine! I also did not see any unmanned tolls!) when I told him that I was going with the app, he said “make sure your phone doesn’t run out of power, or you’ll have to pay the fines!— which is NOT how the app works!!) they require proof of insurance if you’re turning down their coverage and went so far as to call one couples agent on the phone! But the WORST PART WAS: The car, a 2017 Nissan Versa Hatchback, we got did not have power windows nor power door locks — including the hatchback. And they gave us the valet key instead of a key that would UNLOCK the hatch! That meant that you could only unlock the hatchback if you crawled into it and put the key in a small slot in the bottom of the door and pushed the switch. If your suitcase was in it, you couldn’t reach the slit and it was near impossible! If you wanted/needed a window open in the Florida weather, you better have passengers! Fortunately, we were driving to a single location and staying there for the duration of our trip. We pulled our suitcase out of the back and left it locked. If we had been traveling from place to place with our luggage, it would have been miserable! How ANY company can rent a vehicle with crank windows and without power door locks is beyond me!!
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4.4
Okay if there is nothing else ...
Pros: Not much at all.
Cons: Had to wait for the courtesy van while watching another offsite parking vendor's van come and go three times [twice with the same driver]). They didn't have a car ready when I got there, so I had to wait for it. It was fairly clean on the outside, but every single seat had a stain on it. When I returned the car, there were at least 6 parties trying to rent or return with two agents working and a third milling around behind the counter. If there is no other alternative, this will suffice - this was the only reason I rented with Ace. In the future, I'll rent from someone else.
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3.6
Pros: price
Cons: car had a tire that needed air, the shuttle had exposed metal where the seat belt clip should have been and my daughter-in-law got a terrible cut from it. The employees were very stressed and the office very low rent. Also had 5-month expired tags and we got a ticket.
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2.0
Pros: Nothing
Cons: Was unable to pick up rental car as ACE had a policy that two utility bills were required for credit and debit cards although this was not stated anywhere on carrentals.com. Was stranded at the airport and had to pay three times the price at Sixt because it was last minute. Was able to get refunded by ACE after speaking with three customer service reps. Will never use this car rental company ever again. The customer service phone reps were friendly but the counter staff was very rude.
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4.4
I rent cars regularly and NEVER had a rental company restrict use.
Pros: That there WAS a car.
Cons: I was told that the contract did not allow for unlimited miles. That if I was ONE minute late, I'd be charged for an entire day. That if the gas had to be topped off, I'd be charged $10 a gallon and that if I needed the car longer, I could not CALL in to extend the reservation. These restrictions (unknown until I got to the airport to get the car) made the rental a nightmare. I returned the car a day early.
review from
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2.0
Cons: I was told to show my utility bills cause I am local. I never had this kind of experience before and I don't know if this is a new rules and regulations. The customer service rep was so rude and I don't think I will ever rent a car from this company again. I don't even recommend to any one here in Tampa Bay area as well.
review from
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2.0
Closed
Cons: My flight was delayed. I spoke with the Ace rep in Tampa airport- he advised me he would transfer my reservation. He did not and I had to search for an open car rental when I landed and pay a higher rate. Poor customer service.
review from
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6.4
Cons: Well car didn't have power outlet,it was only one and not working,they try to fix that but no success,I was trying to get different car ,but they charge lot more even that was their fault,
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5.6
Will not choose Ace again
Pros: Easy check in in the "office"
Cons: Pickup was terrible - waited over 45 minutes to get my car. Staff was rude. Waited over 15 minutes to drop off my car. Car was so basic it didn't even have power locks - the worst car I've ever rented
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3.6
First Time User
Pros: Price and proximity to airport
Cons: Shuttles don’t run as often as other companies - our car had visible damage from a prior accident.
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4.0
I guess you get what you pay for....
Pros: What was good? Well, the price was good. And the drivers of the shuttle were helpful and friendly.
Cons: The lines were long and slow. The slowdown, I believe, was caused by the employees trying to make up for the low price. They used scare tactics to try to get you to pay for $6/day till coverage. They told you that there are tolls that don’t let you pay with cash or with credit card and if that happens you will get charged by the car company a $50 administration fee and then charged the toll and possibly a fine! (I just got the app PayTollo and it was fine! I also did not see any unmanned tolls!) when I told him that I was going with the app, he said “make sure your phone doesn’t run out of power, or you’ll have to pay the fines!— which is NOT how the app works!!) they require proof of insurance if you’re turning down their coverage and went so far as to call one couples agent on the phone! But the WORST PART WAS: The car, a 2017 Nissan Versa Hatchback, we got did not have power windows nor power door locks — including the hatchback. And they gave us the valet key instead of a key that would UNLOCK the hatch! That meant that you could only unlock the hatchback if you crawled into it and put the key in a small slot in the bottom of the door and pushed the switch. If your suitcase was in it, you couldn’t reach the slit and it was near impossible! If you wanted/needed a window open in the Florida weather, you better have passengers! Fortunately, we were driving to a single location and staying there for the duration of our trip. We pulled our suitcase out of the back and left it locked. If we had been traveling from place to place with our luggage, it would have been miserable! How ANY company can rent a vehicle with crank windows and without power door locks is beyond me!!
review from
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4.4
Okay if there is nothing else ...
Pros: Not much at all.
Cons: Had to wait for the courtesy van while watching another offsite parking vendor's van come and go three times [twice with the same driver]). They didn't have a car ready when I got there, so I had to wait for it. It was fairly clean on the outside, but every single seat had a stain on it. When I returned the car, there were at least 6 parties trying to rent or return with two agents working and a third milling around behind the counter. If there is no other alternative, this will suffice - this was the only reason I rented with Ace. In the future, I'll rent from someone else.
review from
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3.6
Pros: price
Cons: car had a tire that needed air, the shuttle had exposed metal where the seat belt clip should have been and my daughter-in-law got a terrible cut from it. The employees were very stressed and the office very low rent. Also had 5-month expired tags and we got a ticket.
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