Tampa Car Hire

Cons: Paid three times the price I did agree on-line

Cons: I was misled by the advertisement which showed a full sized sedan. I was provided a compact at a higher cost than had I just booked the compact initially. Renter-beware.

Cons: I was told I would have to wait until a vehicle was available. There were 10 people ahead of me on the wait list. All had reservations too. They estimated I would have to wait 2 hours. The person next to receive a car on the list had already been there 2 hours. I cancelled my reservation and rented from National. It cost me an additional $100 over the three days to rent from National. I could still be in Tampa waiting for my rental reservation to be fullfilled. Totally unacceptable! Tony

Cons: The car was nice and with a lot of space.

Cons: Did not get the car I payed for. Pay for mid size and got a compact for the same price . Counter person not very friendly. Interrupted him during a personal phone call.

Cons: It was more than twice what it said online !!!!

Cons: Unnecessary long wait in line to pickup car. It seemed that the agents, of which there were not enough, took longer than usual to process each customer. They were "chatty" to get one to add on extras such as toll passes, pre-purchased gas and the like. Another customer, who had been three behind me in line, left the line and went to another provider. Apparently he rented a car from them as he had paperwork in his hand and was finished before I even got to the counter.

Cons: Long waiting for pick-up, not very friendly customer service, not enough explanations, unclear explanation regarding insurance&liability and no wish for providing further explanations.

Cons: Vehicle was a little dirty, had Fruit Loops between seats and reeked of cigarette smoke. Vehicle had annoying noise and vibration above 40mph, would have exchanged it, but travel plans didn't allow.

Cons: I purchased a car, arrived at the appointed time and no car similar to what I purchased was available. I was "upgraded" to a smaller car at a price 40% above the agreed price, and was NOT upgraded for free as is customary. It turns out that this smaller vehicle would not work for us, and we had to delay our trip, waiting for another Hertz location to open the next morning and switch out the car for another closer to what we purchased. The price is still far, far above what was quoted and purchased and I'm very frustrated, but there was nothing that could be done since we needed the car and by that point we had no other option. Also, the debit card procedure noted by other reviewers, and the mandatory additional credit hold, is frustrating as well. Hertz continually shows the lowest rates online, but unlike other companies, the price you actually pay can end up being much higher than you agree to. The car itself was fine. The locations, both the one I purchased from and the one I swapped cars out at, were extremely busy and understaffed, but again, the people were helpful and tried their best.

Cons: They charge an extra $200 at time of pickup. The bill was a little confusing.

Cons: I had a reservation but there was no vehicle for me and the guy working tried to "upgrade" me to a different car - Despite having a reservation and them not having the car I reserved. We went back and forth until he finally gave me the upgraded car at the same price as the car I originally reserved.

Cons: Your website booked me at a hertz location 20 miles from the airport!!!! This is ridiculous, and a clear problem with your search algorthim. Yes, I could have checked the address, but I shouldn't have to when I search for cars AT A SPECIFIC AIRPORT. This was awful.

Cons: I asked for my rental to be picked up at TPA and it was not for the airport but an off site location. Their was a line of 15 people and 1 worker on site. The terminal stations were not working for us to check in for our rental. Our car was dented and damaged upon pick up. Workers were wore so thin they did not provide any type of customer service. They simple got through each customer The cost was much higher than market averages I have experienced

Cons: I did not pick up this car since it was not located at the Hertz rental place at the Tampa International Airport. The hertz agent at the airport counter said Hertz would refund me and so I rented another car at the airport hertz desk. I have yet to get to speak to someone who can help me get my refund despite several phone calls. I have been placed on hold and the person never returned to the call. At this point in time I am not happy with Hertz.

Cons: Wish I had been informed, when I confirmed appointment and purpose for pickup, that this would not hold 12 persons plus their luggage.

Cons: Due to weather problems getting home, I needed to keep car an extra day. Somehow rate (in computer) got majorly messed up (much higher, of course). But easily fixed at counter, and I was on my way with problem fixed in less than 10 minutes.

Cons: Offsite rental, Actual cost far exceeded website

Cons: Everything

Cons: too expensive of a rental: typical advertising of a certain % off but never says off of what price, just a way to get your attention. pick up and drop off at off-airport locations is 1960 with very poor hours and shut down on sundays at peak tourist season.

Cons: We were not aware of their closing time of 2:00 on Saturday. We were late getting off our flight and had to rent another car because the site was closed. They upgraded us and gave us airport dropoff for our return. But it was a hassle.

Cons: Had to get own ride from/to airport

Cons: My reservation was not correct, I reserved a 5 seat, 5 suitcase size vehicle, and the Enterprise representative claimed it was a "Our choice" reservation, meaning they could give me whatever vehicle they had available. Also, I was not made aware of the very short office hours on Sunday for my drop-off, and the inability to do an after-hours drop off. I had to return the vehicle to the airport, incurring a drop off fee.

Cons: I didn't have any other choice of vehicles and it had less than a quarter tank of gas.

Cons: Being badgered into purchasing insurance and other unnecessary services. Admittedly, I was weak and tired and easy prey, but I expect integrity and honesty not fear mongering and half truths. And, please, make the fine print a little larger, so an older person can read it.

Cons: I've been renting cars for 25+ years. I always decline the coverages and I always bring back with a full tank. Counter person said road hazard was mandatory and electing the Payless they fill up the tank was mandatory. I told her that couldn't be the case. She was firm in her stance. It was late and I needed to get on my way. It added about $150 to my rental. I called while into my rental and got the manager and he took off the charges and apologized and said those were not mandatory but options..

Cons: Car was not clean inside or out. More agents should be on duty during busy times. Agents should have more helpful information. Especially about surrounding roadways and toll roads.

Cons: Agent gave me too hard of a sale for car upgrade, optional insurance upgrades. Told me that optional empty tank return was mandatory, as was the optional roadside assistance. Read companies web site before you pick up your car. Know what is optional. Next time I'll use another company, not worth the effort.

Cons: We were unable to rent this car. Upon arrival they said we needed to have a local bill as proof of residency, nothing else was acceptable. I don't know about you, but we don't generally travel with copies of bills on our person. There was nothing in this Kayak reservation that indicated we needed to bring one. We have traveled numerous times by renting the car the day before and returning it in time for our flight the next day. We ended up having to take the airport shuttle made for an even longer airport wait as bad weather made the driver show up early then our plane was hit by lightning before we arrived delaying the flight by several hours until they could get a replacement.

Cons: 1. 1 st myself and approx. 12-14 other customers had to wait over and 1 hours in line before we were served. Their were no announcements made during this time as to why or anything else. Several customer left and went elsewhere for a car rental. 2. I was charged a different price than quoted online. I tried to explained but wasn't getting anywhere. 3 I have rented from Payless many times and normally their service is good.

Cons: 1. Immediately I was offered an "upgrade" in form of "What airline you were ?"; "Yes, Frontier offered you blah-blah-blah". When I declined it sales rep printed out a receipt for $60 more mentioning that the difference would be removed if I bring my car full, when I insisted that it works other way around and I am NOT signing this one and after manager's intervention I got a correct rental agreement corresponding to online quote I had to pull on my smartphone because rep tried to fool me so hard that hid printout of online reservation! Then the car condition: when I asked how could I sign that car was in perfect one BEFORE looking at the car I was assured that it was inspected. Then I found out antenna was broken and had to come back and change that slip. Be careful!

Cons: 1) Flight delayed 5 hours. Came in late. Payless was closed from 1:00am to 5:00am. 2) Decided to wait 40 minutes for Payless to be open and send shuttle. Shuttle never came. We had a 5 year old with us! Is there no humanity? 3) Multiple calls to payless where they told us shuttle was on the way, they lied to us, it was not on the way. 4) at: 6:00 am, out of frustration, we took another rental car shuttle. They did not have a car for us, but got us eventually to Payless (Thanks!!). 5) Payless decided our contract was null and void since we were "not there on time" due to our 5 hour flight delay. Payless charged us more than the contract. In Summary, if you are thinking of using Payless, pay more and save yourselves!!!!!! They are short staffed, and have no incentive to treat people well. They really don't care, in my experience, customers to them are an inconvenience.

Cons: The staff acted as if it was an imposition to interact with them. If you didn't look at the agreement before signing, you would incur multiple additional charges, and the staff person acted as if it were a sin to ask to have unwanted extras deleted. We also found our bill to be twice what we originally expected. Will try to use another company in the future, if at all possible

Cons: I didn't like that they didn't do a walk around the car with me. I mean, I took pictures anyway but that would save them a great deal in the future. I have nothing bad to really say about this place. They are super!

Cons: The man at the counter was flip and assumed he knew what he was doing without asking me enough questions, tried to give me someone else's way more expensive reservation. All figured out but not with any apologies.

Cons: Only issue was with KAYAK. My credit card had an $18.00 charge for travel insurance that I thought I'd declined. I disputed it with my credit card company.

Cons: Did not go to the kiosk, didn't know if I really should have.

Cons: The counter personnel during the rental was not pleasant. They tried to insist I upgrade, buy additional equipment, buy fuel and pushed way too hard on buying extra insurance coverage. It was very annoying and not professional. It bordered on making false statement.

Cons: Employee Bipin charged me for $60+ in extra insurance when I said I didn't need it. They are not working with me on refund. $200 hold on my account is still there a week after they said it would be taken off... horrible experience. In France without money thanks to Alamo.

Cons: We hit the check in line at a bad time and had to wait a while. It would be nice if the insurance offered by Alliance was connected to the rental.

Cons: Where they at?

Cons: Waited an hour and a half for pickup and got a compact car I didn't reserve. Horrible experience.

Cons: Car had sand in it....not the cleanest and overhead light didn't work in the car

Cons: I didn't get the car I requested.

Cons: Long line at counter with only two agents moving VERY slow. Took 45 minutes to get through check-in process. Unacceptable!

Cons: The price wasnt correct. I have insurence by my self. And the first total price was 404 dollars and before pick up over 700 dollars??? And Chevy Malibu (my choose) isnt Chevy Sonic :-( (i had)

Cons: It appears that they claim 30 % of customers don't show up for rentals , so they never save cars for people with reservations . And if everyone shows up along with the walk ups , you could be left scrambling to try and find a car elsewhere . We booked a week in advance and the guy in front of us got last car and he just got there . Even with a call a few days before to reaffirm we had a late flight and they said no problem . This is probably standard practice with all company's so just offering some rental car education .

Cons: Hubcap was off car, seats were stained. Car didn't feel clean but You get what you pay for

Cons: Hidden additional and non-standard insurance requirements; extremely rude staff.

Cons: waited at airport for over 30 mins to get picked up. They didn't show/walk around the car with you to help inspect the vehicle for issues. I cant be too mad at that because they didn't do it when I returned the vehicle either. So give and take.

Cons: The location was further away from the airport than advertised. There was almost a 30 minute wait for the pick up. The car did not have power windows or power locks. It was very inconvenient. I have never rented a car in the US or Europe that did not have the power locks or windows even with manual transmissions.

Cons: They were not clear on fees at time of booking

Cons: The low tire pressure light came on because of a small leak in the right, rear tire.

Cons: car was dirty tank was half empty temporary tags were expired

Cons: The car was dirty on the outside and the car did not have any window washer fluid in it. Fortunately I didn't drive it much and didn't need to use the window washer fluid. Also, the tire pressure light came on while driving it. It does not seem the staff takes great care of the vehicles on the lot

Cons: Shuttle times to and from the Tampa airport were somewhat long. We didn't wait an hour as I've seen some reviews, but it's still more than most offsite car rentals. Saw several shuttles for other places come through multiple times before one ace rental did. Likely due to the understaffing mentioned before.

Cons: Big charge for Pass Plate when it seems they just take a picture of your plate and send it to the rental company which they would do anyway. No FOB and key was difficult to get in and out of lock.

Cons: Smelled like weed and completely filthy. I could barely see thru the windshield because it looked like they started to spray the car to be cleaned and just decided not to. Bad enough i was already waiting 40 minutes at 11pm to figure out what car they were going to give me. Took 30 minutes for the shuttle to come. Shuttle guy was very nice despite the long wait. Not worth saving the money!

Cons: The vehicle seemed to have food stains on the inside roof from a previous renter. Some of the features seemed to be falling apart like the gas tank cover. It appears as though there is little care taken of the cars between renters and they are definitely not cleaned, the windshield was absolutely filthy.

Cons: the sales pitch. it took 45 minutes to rent the car because we had to listen to all the add ons.

Cons: Waited over an hour for a car. Car had low tire pressure issues. Only one person actually working. Don't use this rental company.

Cons: Attempted upsell to a larger vehicle during pick up.

Cons: Had to wait about 15 minutes for a shuttle at the airport and then had to wait 40 minutes in line before we could speak to a representative. When we returned the car, the computer system was down and they couldn't give us a receipt. They emailed us one later that day.

Cons: Rental was reserved for airport pickup and agent said it was at another location. Price for airport pickup was now double the price. Went to offsite location and it was closed!! Called Hertz and got a better deal by far. Awful experience.

Cons: Manager here charged us for a full tank but after discussion, refunded it.

Cons: I raced here to return my car in time to avoid charges and they were closed. I called customer service and they said I had to bring it back in the morning. I rented my car early and returned it within 24 hours and they still charged me the additional hours. I explained it to the attendant and he didn't care. He would not adjust the bill.

Cons: Oslt. Long wait between paper work and vehicle availability

Cons: The car was very shaky and the steering felt very loose but what was worse. After waiting for over an hour just in line to pickup my car. I had no choice in my selection. Then they doubled my cost. There were to be no addons at all. The only thing added was my account number with Dollar. The total cost of $62 and the rep verified that when I was checking in. When I paid just before my flight the woman charged me $126 - double of my total original cost. I did not see this until I was getting ready to board. I emailed them to request a refund and to find out exactly why my cost was double. There has never been a response. I want the additional charge refunded and no one has bothered to respond. I am getting ready to file a complaint with my credit card company. Marie E. Peed

Cons: when we got to the location via taxi they said they did not have any suv's to give us. They said since we did not book directly with them they don't have to guarantee anything. He then told us to walk down to Enterprise (with all our luggage in hand) to see if they had anything. The associates at Enterprise were outstanding and tried to assist the best they could. We ended up walking back to Budget and getting a malibu for the same price as the suv. Will NEVER rent from Budget again.

Cons: Car had scratches on front bumper. I assumed that was documented, but found nothing in the paperwork I was given. I took time-and-date photos for my protection, but feel I should not have to do that.

Cons: Car had stains in the seat and rips in the material.

Cons: It was awkward getting from the airport to the car rental but they were helpful in the process.

Cons: At dropoff the location 'changed' with some guy there to direct you to the location. The rent-a-car location changed without notifying anyone that it was changing locations, the staff at drop off "Advantage Car" was not friendly, effective or quick. They quickly dismissed everyone's concern for the changing locations and lack of communication. It has been over 10 days and I have yet to receive the $100.00 deposit I was guaranteed by the staff would be there within three business days. I strongly recommend not renting from "Advantage Car" in Tampa Florida.

Cons: Gave wrong address in email confirmation Did not mention in email that it was limited mileage rental

Cons: long wait time for pick-up. initially only one agent helping people, despite 7-8 people in line.

Cons: Car smelled like cigarettes. Was unpleasant to drive. It rattled and shook and didn't feel safe. Brakes squealed.

Cons: very poor manager response time to resolve a problem with the rental. Unsatisfactory customer service.

Cons: pickup at the airport was slow and I waited in line for a car for over 45 minutes. that is unacceptable.

Cons: Most of their cars were KIAs which I refuse to drive. The person behind the counter was all about sales and not too friendly. The car was OK, but scratched up like crazy, and they did a horrible job of washing the car and cleaning the inside.

Cons: The address given is wrong for drop off, car was filthy,

Cons: seats looked stained. Expensive for the length of time even though it was near holidays

Cons: Waited in line about 90mins to get a car. Why is drop off so easy but pickup is so complicated?

Cons: Pre-charging customers for fuel. I never had to pay for fuel ahead of time when I denied pre-fueling. I always opt-in to refuel the gas myself. Although I got reimbursed it was additional time I had to take out of my time to get a refund.

Cons: Upon landing at Tampa int airport at 515am, I went directly across to the rental building. With 4 people in front of me, I knew I'd be waiting a few minutes. 2 AND A HALF HOURS LATER I was finally helped by the sole employee working. Not only was this woman working with no help, she was the slowest moving human I've ever seen. My check in experience was almost 30 minutes long. Most of this time was watching her try to find the keys to my car in a box of probably 50 car keys. When she couldn't find it, she gave me a car I specifically told her I didn't want. Then continued on with the process. At 755am I finally got up to the car only to discover my internal fear was correct, our child's stroller didn't fit in the trunk, which was why I didn't want a corolla. There was no apology for any inconvenience of my time AT ALL. This woman needs to find anot her job immediately where it is appropriate to work so slowly. I WILL NEVER rent with avis/budget again.

Cons: I am not usually a complainer, but the car was so saturated with a cigarette scent we had to leave the car windows open at all times. also, the car had several cigarette burns. Honestly, it was overall an unpleasant experience.

Cons: Pick up... BAD experience! I called to tell them I was running late, and the manager told me he could only give me an hour. I told him I needed more time, but he said he could only hold it for ONE hour. I don't understand WHY - if I have a reservation, and I call to confirm it and explain my delay it can't be held longer?! He was very rude, and it appeared that he didn't want to hold the car because it was the only one holding him in the office (at 2:00 PM).

Cons: They dont got the van on time make me whait 3 hr and 30 minutes to give me the van and they dont offer a discount for the delay not happy to wait all thad time thwy make me get late to the funeral of me familly member.

Cons: Nothing everything was good

Cons: The return was easy but for so.e reason my rental agreement was not on the system Maybe because it was a one way rental vehicle? Not sure

Cons: Phone number to National did not work so unable to stay in touch when I needed to talk to someone in the office. Car not ready when I arrived (person helping me went and cleaned it himself, so that was helpful), printer not working so no paperwork to take with me. I put in TPA for airport and was given an offsite location. I thought I was renting from airport and went there first. Big disruption to my plans. Ultimately my fault for not paying attention to the address, but also very confusing process that I was clear I wanted airport.

Cons: nothing

Cons: I felt like I was rushed out of my car and could have left personal belongings behind easily. Also, the gas fee is overly expensive and I was charged $60 for a tank when the current gas prices would have allowed for a $40 fill up.