10.0 Excellent13 May 2022
The site is very close to the airport, so very easy to access. We got bumped up from a compact to a mid-size vehicle, which was fine (though we were hoping to tool around in a Mini or a Fiat, I'm pretty sure they advertise those vehicles as the "class," then switch you out to a tiny Toyota or something else). There were only two issues: (1) if you opt out of liability insurance, you need to provide proof of your policy. We called our agent, who's a friend, who promptly emailed us. If you don't have this ready-to-hand, you're stuck. (2) The toll situation was a bit maddening. It's $11/day for the Sun Pass or $25/ea for tolls. However, we could've just paid by cash & spent $3 rather than $44. It's one of those nickel-&-diming issues that could be handled better at the time of rental by someone who knows the area & can advise you on what makes the most sense...
10.0 Excellent30 Apr 2022
Staff was really helpful, the car was very clean and in great shape, and the drop off was flawless. The shuttle service is very reliable and fairly quick. I will totally use them again!
10.0 Excellent12 Apr 2022
Amber, who was efficient, delightful and very helpful checked us in in a very timely manner and Michael who was also extremely pleasant and VERY helpful, checked us out. We could not have been more pleased!
4.0 Okay11 Apr 2022
Off site car rental company, had I known that I would not have rented. Two hours after I landed I finally had a car. My return flight was at 7:20 am, the rental company didn’t open until 6:00 am, wasn’t going to risk missing my flight so dropped car off early and had someone take me to the airport. Sorry, but I won’t rent from here again..
10.0 Excellent11 Apr 2022
Had a little trouble locating the pickup place having never been to Tampa before. The car provided was very nice and the staff were great. Good price for a short notice booking. Would use again.
6.0 Good29 Mar 2022
Booked Nissan Rogue received Toyota Rav 4 instead. Customer Service was okay but not friendly about rental term policies, especially pushing me about insurance coverage for my rental. Rented many vehicles in past. Never asked to prove IF I have current auto insurance coverage. Shuttle van pickup time at airport for 6:15 to 7PM time slot was late. Driver was not friendly.
2.0 Mediocre27 Mar 2022
Absolutely terrible customer service, extremely slow service. It took 2 hours from arrival to get my car, and there were several other customers who had even slower experiences. Additionally, Judy was unnecessarily rude. Worst car rental experience that I have ever had, easily. Would not use them again.
6.0 Good20 Mar 2022
Should come with a full tank of gas.
8.0 Excellent15 Mar 2022
Car was nice. Staff wasn’t too friendly but they weren’t rude either. Had to extend the rental a few hours which in my opinion cost way too much for the extra time I needed it. Otherwise it’s ok for someone who wants to save some money on the initial rental.
2.0 Mediocre14 Mar 2022
Do not use this company. For all I know this is a shell company that steals credit card info. I needed to modify the reservation . I first tried via their website but it wasn’t letting me modify the reservation. Then I emailed—no response. I called-couldn’t reach a human. I messaged via WhatsApp. Still no response. Advise avoiding this company entirely.