Tampa Car Hire

What a Joke/Scam

Cons: The first issue was the SCAM about paying for a Sun Pass for the tollway. The rep told me that I would have to have one just to get out of the airport area and that if I did not get one that the fines would be $125 dollars per incident. Then when I agreed to the pass I was charged $50+ for the pass only to find out that I did not need it to get away from the airport and that the cash pays for the tolls were only $1.00. This was a total scam that I am writing the Governor of Florida about. The first car we received, the air conditioner went out in the car and we had to drive all the way back to Tampa to get a replacement in the 90+ degree heat. Fox Rental company made no concessions for the inconvenience. The second car was not cleaned inside at all. There was sand, crayons, paint brushes, Ginseng drink mix, etc.. in the car. There was a film on the windshield like someone had smoked in the car. I was totally unhappy with the experience and will not likely use Fox rentals again.

Do not plan your vacation with Fox Car Rental - Its a Gamble

Pros: Nothing

Cons: - Vehicle Category i booked was not available despite booking it two weeks in advance. - Then when i agreed to an alternate, they still made me wait. Since the agent had already opened my booking, no other agent could took care of me despite them sitting idle waiting for other customers. They took care of two other customers who came after me while i waited to rent i car that i did not book. I asked for a discount/compensation for not having my vehicle, the answer was nope. They said if i do not want the vehicle, i can cancel it which is useless because now if i go to an rental place to get something on the spot, it was awfully expensive. Fox Car Rental is bad business. I am willing to pay more for good service. This was my first/last time booking a vehicle from Fox.

I never rented from Fox

Pros: The line was so long and there was only one representative serving customers! After waiting 20 long mins I moved on to another company!!

Terrible service

Pros: Nothing

Cons: The lady was rude. Claimed to not have any vehicles available, wouldn’t let my fiancé pay, so we ended up having to go to a new company for a rental who matched their price.

Poor service

Pros: Reasonable price

Cons: They charged my card when I tried to cancel my request and not signing for the charge. So I had no choice but to rent the vehicle or go through the hassle of trying to get my money back. I was told that they only had on vehicle for rent, a Kia Sol. I went to pick up the vehicle and they had several other vehicles available and the attendant was able to switch me into a mid size vehicle for which I had been charged.

Long wait, shady business

Pros: Nothing

Cons: Just do a Google review search of them or look on BBB that says it all. Waited 1 hour in line with only 4 people in line and 3 people working. Car had damage that they tried to hide