2.0 Mediocre7 Jul 2021
Only one staff member was friendly. Other staff was rude and treated us as if we were bothering them even though they had no other customers.Cleanliness, smell and service when trying to escalate an issue could have been better. 1-800 number was no help during an emergency. On hold for 1.5 hrs trying to get someone on the line even though it was their “emergency” line.
10.0 Excellent9 Nov 2019
Pick up and drop off was quite nice with the effective staff membersPick up and drop off was quite nice with the effective staff membersI could've had a beer and a shoulder massage ?
4.4 Okay4 Jan 2019
Great customer service with horrible rental vehicleThe staff customer services were excellent and very helpfulThe vehicle was supposed to be a 5 seater and it was very uncomfortable. Kia Sorento sucks I will never rent or buy this vehicle. It was actually a 7 seater but small space once I install a car seat it was hard to seat 2 adults on the second row and the third row was made for a child, not an adult plus I could not fit any luggage if I would use the third row. The overall vehicle was horrible, poor gas per mileage small space for a SUV
10.0 Excellent26 Aug 2018
Good experienceGood and friendly people nice car good price discount my first week second week went higher than expected.i had to stay longer where I was at. They were great at time of rental and answered every question.. I never used this company before . I have not turned it back in yet so hopefully everything goes wellMy second week cost of rental went up was tight on money having to move my mom
2.0 Mediocre17 Apr 2018
Was not good experienceWhen I went there one person was working take more than 1 hours waitI was waiting for the car I reserved the dont have it I pay extra $30 for Another car
8.8 Excellent12 Jan 2018
The car was in great shape and very clean.It was not explained that I had to have the car back at an exact time or would be charged more, even an hour over.
8.4 Excellent31 Oct 2017
Great Valueprice was very reasonable and car was a good fit for us
3.2 Mediocre31 Jul 2017
bait and switch!Worst experience ever!Rented a car for Saturday and returning Sunday. All documentation i received said that I could return the car on Sunday. Turns out they are closed on Sunday and do not have an after hours drop. Ended up having to pay for two days and a drop off in a different location fee even though i have a confirmation saying i can return on Sunday. Customer Service was awful!!!
10.0 Excellent14 Feb 2017
everything worked out great. i cant think of a complainti seriously cant. it was a perfect trip.
10.0 Excellent23 Jan 2017
Very helpfulEverything went very smoothly! Sean who initially helped me out, was very nice. I was an hour or so late for my rental but they still had a great car for me. Also, the price was great! Thanks to them! Would def rent from them again!