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Pros: Nothing

Cons: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Pros: Brand new A321 Neo

Cons: Couldn't find a way to recline seat

Pros: Terminal 5

Cons: Expensive

Cons: Hotel was rubbish

Pros: The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone .

Pros: Crew is outstanding !

Cons: Food ?

Cons: It would be great if they had free drinks and snacks

Pros: The ticket was affordable

Cons: The baggage rules are dubious at best.

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: Professional crew. Good simple check in.

Cons: Nothing.

Pros: Impressive service... amazing crew, very friendly and professional

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: Very comfortable and spacious seats, good air circulation and friendly crew.

Cons: Food and wine selections were limited and only mediocre. We flew economy plus.

Pros: I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!

Cons: Refund of the whole flight.

Pros: Nobody are better hosts than the British. Great service, lovely people.

Pros: No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it.

Cons: cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction

Pros: N/a

Pros: quick and easy flight

Cons: no entertainment screens at all!

Pros: Crew was exceptionally nice. Live DISH TV unexpected and appreciated.

Pros: All of it

Cons: Nothing Best flight

Pros: Seats were comfortable. The crews were helpful.

Cons: Cleaner bathroom on the plane.

Pros: The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout).

Cons: The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late.

Pros: Early morning flight so left on time and arrived early. Staff excellent.

Cons: Seats are grim like most European carriers in coach...

Cons: Boarding was awful

Pros: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Cons: I have given reviews on so many occasions to improve the airline but nothing got better

Cons: AC changed departure lounges and nearly missed flight.

Pros: There was enough leg room and boarding was done reasonably quickly.

Cons: The flight was delayed by 15 minutes without explanation.

Cons: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.

Cons: The flight was delayed. Food is miserable.

Pros: Comfort and cleanliness of flight.

Cons: Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers.

Pros: It was Okay

Cons: I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-

Pros: Horrible service

Cons: Nasty people

Pros: On time, as expected, no delays

Cons: USB chargers and more modern entertainment systems

Pros: I like how they boarded the back of the plane first!

Cons: The seats weren't as comfortable as other airlines. The food wasn't very good either.

Pros: The flight attendants worked hard to make the flight a good experience.

Pros: On time, great crew, comfortable ride even in coach

Cons: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).

Cons: Food, all flights—ugh!! Basically bad school lunches.

Cons: Great flight !!!

Pros: The price was right!

Cons: I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast.

Pros: From checkin, to boarding, to the fly, to luggage collection - the staff were all friendly and helpful and the whole experience was without issue. The flight was comfortable, leaving a touch late and arriving 10 minutes early. I have no complaints at all and would be happy to fly Iberia Express again.

Cons: If I had to find one thing that wasn't so good - it was the time it took for everyone to put their carry-on luggage in the overhead lockers although this is not the airline's issue but became their issue because it meant the boarding process took a while. As mentioned - only a minor issue.

Pros: Good movie selection. Attentive crew.

Cons: Lufthansa has poor boarding process causing a delay in our flight. Because our next connection flight (ALSO THROUGH LUFTHANSA) was in 40 mins per their booking, we arrived at the gate just prior to take off to find our flight had been given away and we had “missed” that flight. As a result, we were placed on a flight 4 hours later, resulting in a dangerous attempt at reaching our hotel at 11pm. Will never fly Lufthansa again.

Cons: Lost one of my luggages

Pros: Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Cons: Honestly can’t think of anything!!

Cons: Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul.

Pros: Friendly crew, smooth take off and landing and generous on things to eat and drink.

Cons: None. Keep up the good work.

Cons: Food was served warm. Perhaps the menu could be better, but it wasn’t bad.

Pros: Free food, relatively spacious

Cons: more food!!! REEE!!!

Cons: Nada, I slept through this leg and the staff let me be.

Pros: Uncomfortable seats

Cons: Nothing

Cons: Flight was delayed 40 minutes and arrived 2 hours later.

Cons: Late boarding

Cons: Arctic char looked like it really was salmon. Need better selection of contemporary movies. When The Third Man is the most attractive alternative it's not so great. Would like to have seen the attendants more pro-active in asking about beverages and passing out snacks, fruit, etc. Saw just the water, orange juice and apple juice trays being carried around.

Pros: There was a long delay that cause me to miss my Transfer. Staff was not really helpful.

Cons: Staff could improve their service.

Pros: Easy flight, on time, polite and informative crew

Cons: It was pretty standard— very functional, which is what we expected

Cons: the boarding was slow

Pros: Spacious seats

Cons: Hospitality and entertainment

Cons: Flight was cancelled at last minutee

Pros: Great you provide ways to keep busy on the plane for long flights!

Cons: Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips.

Cons: Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again.

Cons: Flight delayed and gate 9 in terminal 1 at JFK is a nightmare. It’s in the corner and you can’t hear any announcements at all. Horrible place.