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United Kingdom to San Francisco flight information

Flights arrive in San Francisco
Flights depart from United Kingdom
Flight price £273
Airlines Lufthansa, SWISS, British Airways, Air Canada, Brussels Airlines, WOW air, KLM, Thomas Cook Airlines, Air France, Virgin Atlantic, Delta

Top tips for finding cheap flights to San Francisco

Looking for cheap airfare to San Francisco? 25% of our users found return tickets to San Francisco for the following prices or less: From London £326, from Manchester £384, from Edinburgh Turnhouse £408
Book at least 3 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly to San Francisco is April.
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FAQs - Booking San Francisco flights

How long is the flight to San Francisco?

Flights from London 10h 50m
Flights from Manchester 10h 36m

What is the cheapest flight to San Francisco?

The cheapest airline ticket to San Francisco from United Kingdom in the last 72 hours was £273 return on the route London to San Francisco. The most popular route is London to San Francisco and the cheapest ticket found on this route in the last 72 hours was £742 return.

Which airlines fly to San Francisco?

In general from United Kingdom, Air New Zealand, American Airlines and Air Canada fly the most to San Francisco. The most popular route is from London, and Air New Zealand, American Airlines & Air Canada fly this route the most.

How far is San Francisco airport from central San Francisco?

San Francisco Airport is 11 miles from the centre of San Francisco. View on map.

Book Cheap San Francisco Plane Tickets

(Return)
Airports
Origin
Belfast
£342
only
£342
London
£273
only
£273
£283
only
£283
£297
only
£297
Manchester
£312
only
£312
Glasgow
£321
only
£321
Destination
San Francisco
£273
only
£273
Mon, 24 Sep
LHR
London Heathrow
SFO
San Francisco
14h 30m
Sun, 30 Sep
SFO
San Francisco
LHR
London Heathrow
14h 20m
£273
Trip: 7 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 13 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
LHR
SFO
OK 4.3

Was happy when I got off United Airline plane.

It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United.

LHR
SFO
OK 4.0

The price for a direct flight was reasonable

Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight.

LHR
SFO
Good 7.3

The crew and in flight experience were excellent.

Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again.

SEA
FRA
Good 7.6

flight attendant found me a seat away from the screaming babies.

I was surrounded by about 6 babies. This is not acceptable for a long flight! I would like to have options as to where I sit. There should be a baby section where families pay more to be in a section on their own!!

LHR
SFO
Good 6.6

We left a little late but arrived early.

My back was hurting after ten hours plus in my seat - even though I was in Economy Plus. The main course of my Asian Vegetarian Meal was tasty but the accoutrements were borderline dreadful.

Wed, 20 Feb
LHR
London Heathrow
SFO
San Francisco
18h 15m
Fri, 1 Mar
SFO
San Francisco
LHR
London Heathrow
21h 00m
£279
Trip: 10 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 6,893 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
ZRH
DME
Excellent 8.0

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

JFK
GVA
Mediocre 2.0

Ricaro seats often broken and backs don’t stay in the upright position.

Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!

TXL
ZRH
OK 4.4

Hard working on board crew

check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time.

ZRH
TXL
Excellent 8.6

I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since.

ZRH
HAM
Excellent 9.6

The plane wasn't totally booked and very clean

Thu, 13 Sep
LGW
London Gatwick
SFO
San Francisco
27h 55m
Wed, 19 Sep
SFO
San Francisco
LGW
London Gatwick
17h 40m
£283
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,191 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
BCN
LHR
Good 6.0

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

LGW
IBZ
Mediocre 2.0

I would like a refund on my ticket

I didn't like the fact i had to wait the same amount of time it takes to get to the destination because of the delay

LHR
BWI
Good 6.3

I liked that the flight was not full, therefore allowing additional room.

However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option.

LHR
CDG
OK 5.6

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

ORD
LHR
Good 7.3

Stow rack on window seat

Seats recline in your face

Thu, 13 Sep
LHR
London Heathrow
SFO
San Francisco
16h 30m
Fri, 21 Sep
SFO
San Francisco
LHR
London Heathrow
14h 30m
£288
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Thu, 18 Oct
LHR
London Heathrow
SFO
San Francisco
14h 38m
Thu, 1 Nov
SFO
San Francisco
LHR
London Heathrow
10h 30m
£291
Trip: 15 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 22,829 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.9
Food
6.5
YUL
LAS
OK 4.0

Exit seating with more leg room.

No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff.

YYZ
SFO
Excellent 10.0

Easy online check in and was able to pay for baggage at the same time. Staff friendly and helpful. Comfortable flight and decent food. A little late taking off but we still arrived at our destination on time.

YYC
YYZ
Excellent 10.0

The stewardess was top-notch, professional and friendly

YUL
ORD
Good 6.8

Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor.

MSP
YYZ
Mediocre 3.0

Air Canada sucks. Not only did they delay our flight by 2.5 hours, it took them nearly an hour to get our baggage claim!

Mon, 17 Sep
LHR
London Heathrow
SFO
San Francisco
11h 05m
Mon, 24 Sep
SFO
San Francisco
LHR
London Heathrow
10h 35m
£297
Trip: 8 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
MAN
BRU
OK 4.6

Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great.

Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick.

BUD
BRU
Good 6.0

We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be.

LHR
SFO
Excellent 9.3

Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!

Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!

CDG
BRU
Mediocre 3.6

I was not at all pleased with the overall experience. Most of the staff was very nice though. The flight staff was nice, the airport staff was not.

Flight was delayed without notice. They waited until after we were lined up to board to put this up on the board, leaving us standing around for an hour. They never announced it on the overhead. The boarding process took an obscene amount of time which seems to have been attributed to having one worker confirm passports after we had already been checked at the desk. He moved very slowly. Actual flight was quick and easy. No food or entertainment as it was only an hour.

YYZ
BRU
Excellent 8.0

Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens .

Sat, 22 Sep
LGW
London Gatwick
SFO
San Francisco
28h 35m
Sat, 29 Sep
SFO
San Francisco
LGW
London Gatwick
17h 05m
£306
Trip: 8 days
Overall 5.6 OK
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
SXF
KEF
Good 6.3

Seats are too small

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
YYZ
Good 6.6

Delay was minimized. Wow left enough leeway to naked up some time after a big snow storm.

DUB
KEF
Mediocre 2.0

Apart from over priced in flight food and drink, uncomfortable seats I was treated awfully on return flight from Newark by one attendent. I will be writing an official complaint today. I was charged a ridiculous price $100 for my carry on bag that was checked as free personal item on first trip. Lack of available information or internet at boarding gate was shocking. I explained multiple times I had the correct dimensions of bag and it was smaller then people's rucksacks who got on before me and were not charged. Besides this the whole thing was handled very badly by the boarding crew there with the lady being very rude to me, I was quite shocked and upset getting in plane. I had no money left on my visa afterward to even get food or drink in airport stop ever which was delayed.

Staff rude , uncomfortable flight /plane. Over priced service. No cash accepted in flight.

Tue, 23 Oct
MAN
Manchester
SFO
San Francisco
13h 50m
Tue, 13 Nov
SFO
San Francisco
MAN
Manchester
18h 05m
£312
Trip: 22 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 2,129 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
AMS
PVG
Excellent 10.0

Good service onboard, good food. On time.

AMS
CDG
Good 7.6

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

AMS
ATH
Excellent 10.0

Nice flight, nice crew, and a nice experience.

MSP
AMS
Mediocre 2.0

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

LCY
AMS
Excellent 10.0

Arrived Early!

Left Late :-)

Tue, 4 Sep
MAN
Manchester
SFO
San Francisco
10h 55m
Tue, 11 Sep
SFO
San Francisco
MAN
Manchester
10h 10m
£314
Trip: 8 days
3.8MediocreShow reviews
Overall 3.8 Mediocre
Based on 3 reviews
Overall
7.0
Boarding
6.9
Comfort
6.6
Crew
7.8
Entertainment
5.8
Food
6.4
MAN
BOS
Good 6.6

Staff was courteous and helpful. Considering how crazy busy the Manchester UK airport was in August all went smoothly, boarding was efficient. Seats were okay but not too roomy for a larger person.

The (only) tiny movie screen was at the front of the cabin and. impossible to see for most passengers.

MAN
JFK
Mediocre 2.0

The flight to Manchester was canceled and I was not even informed until I got to the airport and was told I had no flight and I should rebook my flight with another airline. So my flight back to the USA NEVER happened because I refused to flight with Thomas Cook.

MAN
SFO
Mediocre 2.0

If you think you will save money by flying this little known airline, think again! Flight from SF to Manchester on June 29th was 2 hours delayed. Showed up at SF airport almost 2 hours before the new departure time and check in was closed, no Thomas Cook staff could be found. Several other passengers were in the same boat and eventually we convinced an airport manager to reopen check in. Missed connection in Manchester (on a different airline) and needed to purchase a new ticket for $400. They also lost my bag. Dozens of calls to baggage services went unanswered. I reached out to SFO baggage operations directly and located the bag - it never had left SF. By the time it was located I was in a remote section of Italy. It took several more days to get the bag to Zurich (the closest major airport), but they would not deliver the bag to me. I needed to drive 10 hours round trip to get the bag, a week into my trip. Getting the bag situation sorted out involved literally over 100 phone calls, most of them unanswered, and at least 30 conversations with baggage people in 3 different airports. Instead of the transport from US to Europe costing $750, it ending up costing close to $1800 and endless aggravation. I'm trying to get some paid back but doubt it will happen. Two friends on the same flight with me also missed their connection to Milan and their replacement tickets cost $1400. Also had to do an overnight stay at Manchester airport hotel for return flight, and that was another $220. DON'T FLY THIS AIRLINE IF YOU PLAN TO CATCH A CONNECTING FLIGHT ON A DIFFERENT AIRLINE - VERY RISKY. Perhaps OK if you are travelling with just a handbag to Manchester/UK only.

LGW
CUN
Excellent 8.3

Even tough I forgot to request vegetarian meal they had extra ones available

There where no blankets and it was freezing cold

MAN
JFK
OK 4.3

Didn't like having to climb stairs into plane with two hip replacements and luggage, and no assistance. The seats are tiny (and I'm a small person). The food was mediocre, passengers took their own food on board. The entertainment was pitiful for such a long flight. Very disappointed and probably will avoid Thomas Cook for future trips. Plus, It was very cold with constant cold air blowing on me; they provided no blankets, even though I requested one.

Thu, 11 Oct
GLA
Glasgow Intl
SFO
San Francisco
18h 44m
Thu, 25 Oct
SFO
San Francisco
GLA
Glasgow Intl
19h 10m
£321
Trip: 15 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2,604 reviews
Overall
7.6
Boarding
7.7
Comfort
7.3
Crew
8.2
Entertainment
6.7
Food
7.1
CDG
BEY
Excellent 10.0

Food was Fantastic, Air France the Best on Air.

SFO
CDG
Mediocre 2.0

Nothing

Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation.

MXP
CDG
OK 4.3

Ground crew at CDG was helpful to file a claim for the lost luggage.

Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!

CDG
VIE
OK 5.3

That flight have been short

Fly attendants have been in hurry when they served snack

PUJ
CDG
Good 6.6

I like fly attendant who served us meal

I didn’t like that space between each seat is small

Tue, 21 Aug
BFS
Belfast Intl Arpt
SFO
San Francisco
24h 34m
Sun, 23 Sep
SFO
San Francisco
BFS
Belfast Intl Arpt
13h 00m
£342
Trip: 34 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1,212 reviews
Overall
8.0
Boarding
8.2
Comfort
7.7
Crew
8.5
Entertainment
7.9
Food
7.7
SEA
LHR
Good 7.0

Crew were great

Uncomfortable to sit for eight hours

LHR
SEA
Good 6.3

Great movie selection

They need softer seats...had to stand half the time

LAX
MEL
OK 4.6

The food was okay

The gate was Jane without announcement

DXB
LHR
Excellent 10.0

Top glass airline

I lake food and good service crew

LHR
JFK
OK 5.6

Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?

Fri, 17 Aug
MAN
Manchester
SFO
San Francisco
11h 10m
Fri, 24 Aug
SFO
San Francisco
MAN
Manchester
10h 25m
£351
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 19,595 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
CUN
OK 5.6

Flight was delayed.

LGA
TYS
Good 6.8

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

LGA
PBI
Excellent 10.0

There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!

JFK
TPA
OK 4.0

They ran out of blankets, earphones on the flight

Wed, 10 Oct
LHR
London Heathrow
SFO
San Francisco
17h 30m
Sat, 20 Oct
SFO
San Francisco
LHR
London Heathrow
15h 05m
£276
Trip: 11 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 13 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
LHR
SFO
Good 6.0

Ground crew in London was great. Flight was operated by United, hence United service and plane.

Flight delayed 2.5 hours due to fuel line leak but managed to cut off one of those hours in flight so only delayed 1.5 hours. Older plane so no screens at seats and movies were predetermined. On an 11 hour flight that sucks -- I had seen every single video. Three miserable babies but that is not the airline's fault. I have flown Lufthansa in the past and really thought they were tip top.

LHR
SFO
Good 7.3

The crew and in flight experience were excellent.

Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again.

FRA
VIE
Good 6.6

Two flights same food... Too bad

LHR
SFO
Good 7.3

The whole flight was very comfortable

all the food relied on bell pepper for flavor. Bell pepper is highly overrated

EDI
FRA
Good 6.3

Flight late

Sun, 21 Oct
LHR
London Heathrow
SFO
San Francisco
27h 55m
Sun, 16 Dec
SFO
San Francisco
LHR
London Heathrow
15h 15m
£280
Trip: 57 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 6,893 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
BEG
ZRH
Excellent 10.0

Overall everything was great

None

ZRH
DME
Excellent 8.0

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

VIE
ZRH
Excellent 8.0

The crew was great and the flight itself was fine

The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half.

TXL
ZRH
Good 7.0

Staff

Delay

ZRH
TXL
Excellent 8.6

I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since.

Thu, 13 Sep
LGW
London Gatwick
SFO
San Francisco
27h 55m
Wed, 19 Sep
SFO
San Francisco
LGW
London Gatwick
17h 40m
£294
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,191 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
SEA
LHR
OK 5.6

Kind crew helping a frightened passenger

Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?

LHR
CDG
OK 5.6

Quick, smooth flight and a polite captain

Late leaving and arriving and baggage took forever to be delivered to belt.

BCN
LHR
Good 6.0

You get what you pay for, the price for this flight was resolved able.

There was limited time to manage credit cards and give out snacks. There really needs to be a better system.

HYD
LHR
Mediocre 2.0

they have increased the layover time

CDG
LHR
Excellent 9.0

Everything ran quite smoothly.

Not much to dislike. The flight was short. Perhaps that the seats need to be a bit more comfortable.

Sat, 3 Nov
STN
London Stansted
SFO
San Francisco
17h 00m
Wed, 7 Nov
SFO
San Francisco
STN
London Stansted
16h 25m
£297
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 13 Oct
LHR
London Heathrow
SFO
San Francisco
30h 03m
Fri, 2 Nov
SFO
San Francisco
LHR
London Heathrow
17h 00m
£303
Trip: 21 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
MAD
BRU
Mediocre 2.6

My return trip didn’t have any major unexpected expenses the way my outgoing trip did.

They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair.

YYZ
BRU
Excellent 8.0

Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens .

VCE
BRU
Excellent 9.3

Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!

Once in Houston took 30minutes to the luggage to be delivered

BRU
IAD
OK 4.6

The flight attendant was very quick to meet any needs big or small.

Still extremely unhappy about my broken item.

LHR
SFO
Excellent 9.3

Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!

Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!

Tue, 28 Aug
STN
London Stansted
SFO
San Francisco
31h 55m
Tue, 4 Sep
SFO
San Francisco
STN
London Stansted
13h 20m
£307
Trip: 8 days
Overall 5.6 OK
Based on 1,492 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
AMS
KEF
Good 6.0

The price

The delay

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

SFO
KEF
Mediocre 2.0

Didn't take the flight. Wasn't allowed to cancel.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Thu, 8 Nov
LHR
London Heathrow
SFO
San Francisco
16h 25m
Thu, 29 Nov
SFO
San Francisco
LHR
London Heathrow
17h 00m
£279
Trip: 22 days
6.1GoodShow reviews
Overall 6.1 Good
Based on 13 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
BUD
FRA
Excellent 10.0

Requested assistance in Budapest for my 84 yr old mother that walks with a cane for the Frankfurt airport and Baltimore. No one showed up. Lots of walking at Frankfurt and having to board out on runway up all the steps was not easy.

LHR
SFO
Good 6.6

We left a little late but arrived early.

My back was hurting after ten hours plus in my seat - even though I was in Economy Plus. The main course of my Asian Vegetarian Meal was tasty but the accoutrements were borderline dreadful.

FRA
VIE
Good 6.6

Two flights same food... Too bad

LHR
SFO
OK 4.3

Was happy when I got off United Airline plane.

It was not Lufthansas, it was a crappy, old run down United Airline jet. I do not like flying with United. Was kind of tricked into this one. I would have paid more not to fly United.

LHR
SFO
Good 7.3

The crew and in flight experience were excellent.

Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again.

Sat, 8 Dec
LHR
London Heathrow
SFO
San Francisco
18h 15m
Tue, 22 Jan
SFO
San Francisco
LHR
London Heathrow
14h 10m
£280
Trip: 46 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 6,893 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
IAD
ZRH
Excellent 9.6

787 is an excellent plane and I could sleep a little

I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for.

ZRH
TXL
Excellent 8.6

I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since.

ZRH
DME
Excellent 8.0

i liked the food and the crew. they were nice.

the flight was good. nothing to not like.

ZRH
JFK
Good 6.3

The crew was great. I was lucky to get a comfortable enough seat. Not the one I actually booked and paid for but still it was ok.

I was told I was placed on standby for this flight despite the fact that I booked this flight and paid extra for the chosen seat far in advance. The boarding was chaotic. Very poor communication. The flight was very delayed.

ZRH
EWR
Mediocre 2.0

Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future.

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