Pros: the customer service was awsome
loved the ride
Cons: cant think of a thing
4 Dec 2016
Quick and easy
Pros: I liked I was able to pick my rental from 2 choices and not just handed a key.
Cons: I didn't like not being greeted as soon as I walked in the door or even being acknowledge. I was ignored until it was my turn. Then when it became my turn I was treated courteously and transaction went smoothly.
7 Jan 2017
Pros: I really like that you pick the customer up and take them to the car. Such a great convenience.
Cons: The car wasn't clean inside
25 Feb 2017
Pros: Customer service
21 Feb 2017
Excellent Customer Service
Pros: In the middle of a family medical emergency I needed to get to Idaho fast, the airlines wanted $500 each way, but Enterprise came through with the price, the perfect car and flexible return dates.
19 Apr 2017
Rented from Vancouver, WA
Pros: We reserved an economy car, but when that wasn't available they upgraded us for free without any attempt to upcharge. They also gave us a little break on the fuel cost since the replacement vehicle (Expedition) wouldn't get as good of gas mileage as we planned for our trip. The staff was very helpful and polite.
20 May 2017
Pros: Friendly service, nice clean car.
31 Dec 2016
Pros: Great customer services, courtesy call. Van is comfortable seating 7
16 Apr 2017
No car with reservation/insurance cost ridiculous
Pros: There wasn't much to like.
Cons: Made a reservation and received confirmation. Arrived at rental and there were no cars.
Insurance was another double the rental cost making it 3 times more than advertised.
Half full on gas but was told to fill it up before returning.
Absolutely cannot see the point in using Enterprise again.
Pros: It was clean and smelled nice when we picked it up.
It was comfortable and had many hi-tech features like a USB port and Bluetooth
It was fuel efficient, we got 18.5 MPG
Lots of storage space in the back for our luggage. (We had 5 passengers)
Cons: By the end of the 7 day trip I was wishing that I could electronically adjust my seat, but I think that was more about being in the van for 7 days and less about the van.:)
19 Aug 2016
Brand New Nissan Rogue
Pros: The car was brand new and super clean. I thoroughly enjoyed driving the car. It was comfortable and had reasonable acceleration.
Cons: Upon exiting the airport garage, the attendant was very rude. The manager on duty happened to come by. He was very friendly and receptive. He apologized and explained that he's regretting the decision to hire contractors for this position. He said he appreciated my input and would use it as an example at his next meeting with the bosses. He may be lying through his teeth, but he was very nice and easy to work with.
22 Aug 2016
Pros: Pickup and drop off was fast
Cons: My car clearly had a smoker using it previously and felt like it was cancer ridden. I also found a bunch of pretzels underneath the drivers seat. It was disgusting.
23 Aug 2016
Cons: Was not able to use my AVIS preferred number in order to speed through the rental process. Please make it clear at the outset that there is cost to the discounted prices in terms of poorer service quality such as inability to associate the AVIS preferred identifier with your reservation.
28 Aug 2016
Pros: The car was clean and the return was very easy.
Cons: There was some pressure to buy insurance on the rental car.
18 Oct 2016
Customer service was very good
Pros: fast and informative car was ready and exact location was specified.
22 Nov 2016
Pros: Mitsubishi Lancer is a great car for one on the road.
In town dropoff is less hassle and much cheaper than airport.
One way rental was cheaper than I expected.
27 Nov 2016
Pros: Agent when I picked up the car did a great job making up for where Avis let me down
Cons: Car I reserved was not available
2 Jun 2017
Pros: Ease of service
Cons: No mention of upgrade options
5 Jul 2017
Missing information on AVIS web site for Portland Airport
Cons: There is no info on the AVIS web site telling you the rental cars at the Portland Airport, PDX, are located at the airport. Most airports, such as San Diego, where we came from, have the rental cars located offsite. We waiting for a shuttle van to come by, but no AVIS. We tried the phone number and just got the "press 1,2,3,etc message. Finally some airport employee told us to go to the AVIS counter and the cars were located in the upper parking structure.
Pros: The price. The Kayak price was less than half the Hertz direct price.
Cons: The upsell. I had to pay an extra $15 for a "premium" van (Town and Country) that is exactly the same platform as what I signed up for ("Grand Caravan or similar") because they wanted to put me in a Nissan Sentra, which is smaller.
The "we'll sell you LDW but it's for two days not one" on the Kayak site. Hinky. I bought it direct from Hertz for more per day but less overall.
The van. Oh. My. God. I'm so glad I don't own one of these. The driver's seat is among the worst I've encountered.
5 Oct 2016
Pros: drop off was a breeze and charges were exactly as quoted.
Cons: pick up was a bit slow since the agency only had one employee who was responsible for pickup/dropoff and cleaning of vehicles.
5 Jun 2017
Cons: They needed a $200 deposit and I had $192 available Label on my card. Denied. I still need to get my prepayment back, which seems virtually impossible. I've called and never been directed to the right party.
24 Aug 2017
Hertz cancelled my car
Pros: There was not one thing I liked.
Cons: A few weeks after I made my reservation I got a call from Hertz to inform me that they were cancelling my reservation. Apparently there was a glitch in the system and it allowed me to rent a car but no cars were available. This put me in a tough spot because there were no cars cars available on n the Poryland area because of the eclipse. My trip consisted of attending my daughters wedding in Portland, driving to see the eclipse with my family in Arco, ID, and then driving home to Denver. All arrangements for the trip were made well in advance and now I was without a car. I ended up having to re-book my flight to Portland to go to Seattle to rent a car. Not a god d experience at all!
27 Sep 2017
Pros: The car drove OK
Cons: The rental car company closed at 12 NOON on Saturday, the exact time of our car rental! We arrived shortly after and they were closed! Spent 45 minutes on the phone and they tried to charge me MORE to pick up on Monday (closed on Sunday, too)! Finally after talking to supervisor they only gave me a $13 credit. OK...8 day rental instead of 10 day rental...I only get $13 off?? Are they insane?? They said the dealer would give me a discount when I picked up the car. Guess what? The dealer tried to charge me EXTRA for even an upgrade (!!) and would not give me a break on the price either! They blamed Kayak for the price!! This was my first time renting a car with my family (we have a 6 month old child) and we will never rent with Hertz again!
2 Oct 2017
They Changed the Price at the Register
Pros: They tried adding $130 for a 2 week rental for my Wife to also be a listed driver. It didn't go well after that. Went somewhere else and rented.
Not sure if this was Kayak's problem or Hertz's but there's a few steps that need adjustment. Won't be using Kayak again - or Hertz until they get their stuff together.