Pros: Vehicle was excellent. Received an appreciated discount because vehicle was not washed or vacuumed.
Cons: Long wait to get car.
28 Aug 2016
Personnel at the Hertz car rental in Ventura no so
Pros: Just to be clear, the ratings above aren't on the wonderful car we rented while in Colorado but on the personnel at the Ventura Hertz car rental agency when returning the car.
Cons: When it was time to return the rental car to the local Ventura Hertz Company, we filled the tank first and the gauge indicated that the tank was full.
The counter person looked over the car for any damage (didn't find any) and then said we didn't return the car with a full tank. I showed her our gas receipt and she still doubted us. We felt as if she thought we were lying! Very uncomfortable and, of course, the more one tries to convince someone of their innocence, the more that someone doubts. Other than that, Hertz did good by us because of Kayak.com
14 Oct 2016
Hertz does it again!!!!
Pros: Thank you for being the affordable company. I was able to drive and help my elderly friends in Washington and take my Moki with me. It
turned into a beautiful autumn drive back to Calif.
Pros: Employees were very helpful and accommodating. Was taken care of on a Friday night before Labor Day despite accidentally making a reservation at another location. Was given a free upgrade, too.
4 Nov 2016
The agent was friendly but had to wait a long time
Pros: The two gentlemen working were doing their best and were friendly and trying to be proactive. I overheard them calling future reservations to let them know it would be a wait as they were short cars. I would have appreciated that call.
Cons: I had to wait quite a while 45 min to get my car. I also had my baby with me. I rented a car seat as well which they didn't end up having on site and had to get it from another location- so another wait.