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New airplane

No web check-in or self-service at airport

New airplane

No web check-in or self-service at airport

Modern plane, Free Internet during flight

Have to buy food and drink, staff not very friendly

Good value, well organised budget flight

Getting off the plane

Arrogance of crew, I guess it's what's expected and the norm nowadays

I have flown LHR - DUB a couple of times in the last month with BA and a couple more times in the last year from LHR-DUB and not once has the flight left LHR on time and landed in DUB on time. I find this very frustrating, they appear to always be delayed by 1hr + which make it very challenging to make onward travel plans and has resulted in overnight stays at my own expense.

Assigned middle seat away from my friend who was also assigned a middle seat. Overweight sprawler on either side made for incredibly uncomfortable flight.

It was on time

No entertainment for adults

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

The food was not good

The efficiency and helpfulness of the staff who got us on the next available flight after the one we missed due to the long wait at customs.

Great cabin comfort and entertainment. Very nice place to be.

Cabin crew less warm and professionally nice than Virgin. One point that needs addressing is that when the cabin crew or, even more so, the pilot came on the PA, the sound level was so much louder than that of the entertainment system. You had people jumping out of their seats and it was very uncomfortable.

The food has improved.

Flight turned back after an hour. Held in HK for 24 hours. Dreamliner no big sea change in air transport. Economy still uncomfortable and cramped. Crew give the impression of being bossy and aloof, I saw them making faces behind someone's back. Emirates crew are so much more helpful and pleasant.

Comfortable seat Decent food Friendly attendants

Very annoying entertainment system - the navigation is unintuitive and annoying. Decent selection of content but so annoying to interact with.

Comfortable seat Decent food Friendly attendants

Very annoying entertainment system - the navigation is unintuitive and annoying. Decent selection of content but so annoying to interact with.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

Punctual

No plug for phone charging.

The Zurich Business Class Lounge was overcrowded and dirty. Poort food options and shockingly rude staff!

the crew was nice, they gave us water

1 hr delay with little or no information given ! we sat on the plane for ages every single leg of my 6 united flights were delayed

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

Overall plesant.

No snack not even a peanut. Transfer was stressful walk bus more walking customs control and very tight schedule.

boarding was later then it should be, also when the boarding starts everything was super slow, and they try to put all people from one plane to one bus ..in the end when was completely crowded and there were a few people that really can't get in because there was no space left, finally they bring another bus for them... Our departure was late and we were half hour later in Warsaw.

Sat in the aisle seat on the last row of the Airbus 330. Was somehow invisible to some of the crew who bumped me every single time they went past, forgot that I was supposed to get food, drinks or rubbish collected. Also three overhead bins were left open during take off. Entertainment is limited to 4 movies, 8 TV shows and radio, unless you pay an additional £4. Also this was the first long haul flight, charter or otherwise that charged for all drinks except tea and coffee served with meals. Would avoid in the future.

The staff were amazing considering we had an hour and a half delay and checked in to the flight manually! I felt bad for them actually, as it clearly wasn't their fault, but they are on the front line and had a deal with some very upset customers.

I had to stand in line for and hour and a half while the staff tried to figure out why the computer system wasn't working. When the system decided that it really wasn't going to work, we had to check in manually, which doesn't seem very safe to me! I had a handwritten boarding pass, and luggage label! The flight was then delayed further and we ended up being and hour and a half delayed. Again, the staff were amazing with what they had to deal with, but I do wish that there was a representative from Thomas Cook to talk to us while we were in line at check in. Tanoy announcements didn't cut it really.

Lufthansa are brilliant to fly with, you get free food and drink on every flight and one of my flights was only 40 minutes! Really friendly staff too!

Be careful of change over times. If you have less than an hour to get your connecting flight in Frankfurt be careful, Frankfurt airport is massive and and the process is slow. My stop over was 1 hour and I had to run through the airport to catch my connecting flight and was the last person on the plane.

I liked it all.

No Gluten Free snack!

Smooth flight, great price.

1) there was no notice that a snack item that I purchased was not coming (after waiting 30min, I inquired and it was due to a nut allergy from a nearby passenger) 2) it would have been nice if a crew member gave notice that there would be no credit card charge as a result 3) even though the fan for my seat was off, it was freezing sitting next to a passenger that had his fan on

I got sick from the very spicy tomato juice which was really a Bloody Mary preparation

Efficient, early, friendly.

Lack of lounge at Funchal is a downside

Good seat

Was made to pay for baggage although my hand luggage is within the requirements set by BA. It was fine in the gauge in Gatwick the week before. This is very disappointing.

Even for a 50 minute flight, drinks and sandwich was provided

Not time departure and cabin crew were effective and efficient.

Nothing really

Nothing really

Flight moved to split due to bad weather at Dubrovnik. No one at split was there to answer our questions. We missed our connecting flight from Rome to Budapest coz of the delay. Further our baggage was sent to Budapest when we clearly told them we missed our connecting flight and hence baggage should be sent to Rome.

Nothing

We missed it bcoz of bad weather at Dubrovnik. When we reached Rome after like 10 hrs from the scheduled time, we were offered another flight to Budapest the following day i.e.24th oct. however we couldn't take it as it was reaching much later in the day and we would have missed another of our scheduled flights to back home. The staff were unhelpful when we asked for a flight the same day. Hence we had no choice but to book another flight to Budapest the same night at an additional cost. Hence we would like to get a refund for the Rome Budapest flight which we missed coz of no fault of ours