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Pros: There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged.

Cons: This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect.

Pros: Smooth flight

Cons: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Pros: One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!

Cons: I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!

Pros: everything

Pros: Crew was nice and the seats were fine. It was a short flight so I didn’t expect any more than the basics. I do find it strange to have to pay for little snacks or a can of soda.

Cons: Free snack/soda

Pros: Comfortable seats (787), more-or-less on-time service.

Cons: Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

Pros: Nothing

Cons: Don't have dinner. I must payed for eat something. The seats are very small. Is uncomfortable. Never more I Will fly with this Air company.

Pros: The seat Reclined back.

Cons: No meal was included, the TV screen was too small, no free drinks and to pay for enough coffee..

Pros: On board service and entertainment. The plane itself was clean and comfortable.

Cons: The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!

Cons: We took off late

Cons: Better boarding process

Pros: Made up tons of time en route.

Cons: Usual 737 narrow-ish seat issues. Turbulence, but not a problem anyone could control.

Pros: Good legroom even in economy

Cons: Entertainment system wifi kept dropping off

Pros: We made it home safely and on time.

Cons: We were sat in the very last seats near bathroom which was noisy and uncomfortable. I actually paid an extra charge so we could be sat together. In flight entertainment didn’t work in my seat. One piece of our luggage was lost.

Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.

Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?

Cons: Screaming babies the entire time

Pros: Price of the ticket was good Modern plane Clean plane Friendly cabin crew

Cons: The flight was full The seats in economy were small

Pros: I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online

Cons: Baggage cost was outrageous

Pros: Tablet for entertainment-I liked it

Cons: Dreamliner nice. I sat in the center seat in the center section. I exited to my right because the guy got up for a minute. Needed to get to my luggage on the left. So I crossed the isle in the emergency exit row. The people sitting there had personal items (shoes, etc) in front of them including a red rolling carry on suitcase. Since this is an emergency exit area, why didn't one of the staff tell these people to move the suitcase. The lady was using the suitcase as an ottoman. I told the stewardess and she did nothing about it. Safety violation?

Cons: Terrible meals. Waste of my money.

Pros: Arrived on time.

Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.

Pros: Crew was nice.

Cons: Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers.

Pros: Crew was very friendly and seat in KQ is super comfortable in Business.

Cons: More options for gluten free food. Always get the same dish

Pros: Good timing, on time

Cons: RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm.

Pros: The crew were nice and the service very good. The layover was short.

Cons: Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390.

Pros: Crew was very professional and efficient! Flight was fairly on time

Cons: Selection of movies was not the best I've experienced

Pros: Kind and attentive crew, surprisingly comfortable seats with more legroom than I expected, even in basic economy, a ton of overhead storage.

Pros: Nothing.....never made the flight....due to multiple flights delayed. My family and I had to be rerouted which caused us to miss our flight home from LAX.

Pros: The entertainment was great and the crew, for the most part, was pleasant.

Cons: Leaving on time and the consideration of connection flights and how it inconveniences your customers when this happens.

Pros: Sorted issues with baggage instantly

Cons: Labelling for seat locations

Cons: They lost all my luggage

Pros: Water provided.

Cons: My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time

Cons: Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip

Cons: seat comfort

Pros: Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight.

Cons: I was very happy with my flight experience with Swiss.

Pros: Crew were great! Neck cushions on chair aren’t adjustable and not comfortable.

Pros: There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her.

Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!

Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.

Cons: Why do I have to get a new boarding pass in London

Pros: Great crew!

Cons: Late catering delayed flight. Fix ground services.

Pros: This was a great flight, seats were spacious and comfortable, food was hot and tasty. Entertainment also good - variety and quality.

Cons: Not quite enough drinks given out for an 11 hour flight but otherwise great.

Pros: Love your airline nothing

Pros: Very little.

Cons: Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry.

Cons: Kiwi.com said in ALL their communications that the weight limit for carry on luggage was 7 kilograms, even though Norwegian air's website said the limit was a much more reasonable (but still skimpy) 10 kilograms. When we got to the airport, they confirmed it was 10 kg.

Pros: The seat was comfortable. Left late but arrived on time.

Cons: Booked through a service so didn't know no food or water free on a trans-Atlantic flight. Flight "boarded" 1.5 hrs before the take-off time. We were connecting, so rushed to the gate without food or water. Then just sat in a locked area. Only sandwich available on flight--7 Euros. Water was 3E.

Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.

Cons: Flight delay not posted at airport, I did get a notification from kayak; flight took off even later because of “paperwork”

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Cons: Seats were really old and outdated

Pros: The crew was outstanding and the good choices were excellent

Cons: The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system

Pros: Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach.

Pros: The service in the Business Class section on British Airways was phenomenal

Pros: The crew was exceptional, taking care of each individual passenger. Requests were answered immediately, not that really much was needed other than perhaps an extra coffee. Very roomy seats made for a very relaxed flight and entertainment was excellent. I will definitely choose British Airways again.

Cons: The only thing I thought could use improvement were the headphones. The cable could use 2 more inches in length and I was not a fan of the breakfast choice.

Pros: Friendly staff.

Cons: Plane was late leaving London. Meal choice was again chicken or vegetarian. Not really a choice. Stingy with the wine at dinner.

Cons: The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result.

Pros: Plenty of snacks and great service, with comfy seats

Cons: My luggage did not make it to destination :(

Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!

Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.

Pros: The crew was very good and there was enough leg room.

Cons: The dinner option was underwhelming.

Pros: The crew where awesome and catered to every need and requirement.

Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.