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Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme.

Excellent on all measures. I will definitely try to fly Austrian Air again!

Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.

Generally very pleasant flight

No complaints

Great service, food and entertainment.

Helpful services.

Good

Comfort of the plane, service

No business lounge in CDG before 9am

Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job.

It appears that Air Canada is doing the correct thing for passengers who have reserved their seats in advance....after many years of not applying their written policy of making them board after business class/disabled passengers/passengers with young children, they have created Zone 2 boarding which permits passengers with reserved seating to board immediately after them, therefore guaranteeing them overhead bin space. As we all know, a lot of passengers board with much more than one carry-on, which is a plague when boarding.

Not a thing

The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better.

Smooth, on-time flight and okay service.

For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind.

No leg room

Seats are too small

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

The crew was very friendly and helpful. The boarding process was fast and efficient. The crew was very fast in their response time especially when food was ordered. The entertainment was probably my favorite part of the ride because it helped pass the time.

Nice and ckean airplane. Smooth travel

We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food.

My seat was comfortable,bathrooms were clean.

Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers.

Flight was on time.

I didn’t realize the airline charges for EVERYTHING! Flight staff was not friendly. We were rarely acknowledged or asked if we needed anything. I will be looking at traveling with other airlines, ones that at least don’t charge me $60 for one bag.

Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.

new plane

horrible check in and boarding experience

Excellent enteraintment

Delayed flight and no food no water and less comfortable seats.

Comfortable seats (787), more-or-less on-time service.

Probably the unhappiest check-in and flight crew I've flown with. Makes me wonder what Norwegian does to its employees. Be advised that they weigh your carry-on bags, and you may be forced to check them. Basically, add $60 to your ticket price to account for round trip bag fees.

I wish I found somebody to take me around

No complains

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Well oiled service machine.

None.

Hi enjoy the trip

No complaints

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

Terrible movie selection

It was so hot on the (delayed) flight

Delayed 45 mins making transfer for international flight difficult

I was on exit place so there were a lot of room space. Flight was only 1 hour.

We arrived safely. The larger bathroom for wheel chairs

The food was much better than past flights. The crew worked hard to meet the needs of others. More room would be great improvement. Letting friends and family travel and sit with each other on the flights.

Good was average to bad

2 hours Delayed and operated by United ...

The flight felt so short, service was amazing, food was good. Great overall experience.

I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!

The seats weren’t comfortable enough for me to fall asleep.

I loved the in flight entertainment, and there was always so many snacks and drinks available for free!

For boarding, we had to walk a rather far distance due to construction.

Bathrooms needed more cleaning mid-flight.

It got me where I wanted to go, non-stop, for a reasonable price.

The economy seats seem to be narrower than they are on other airlines.

Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate.

Excellent on all measures. I will definitely try to fly Austrian Air again!

Decent amount of space between seats

Delayed 45 mins making transfer for international flight difficult

Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight

Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet.

Nothing

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

The plane was warm which became uncomfortable for the second half of the 9 hour flight. Also they had some issues with double booked seats and having to move people around which delayed takeoff. The staff did a good job of making the best of a bad situation thoug.

New plane.

Plane was late to arrive so we were delayed about 30 min. However we had sufficient notice from BA and KAYAK regarding the changes.

Very accommodating flight crew, food and drinks very good, Entertainment excellent

Printing boarding passes is difficult.

Crew were friendly and helpful.

Departed about 2 hours late.