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Nice bathrokm

10 hr flights with No Wifi, entertainment system is bad and the not only do you pay for everything you get on the plane including water, soda they won't even allow to order it until after people who have pre-paid for meals have been served. Nowhere does it mention that when your booking the flight. Flight attendants barely speak English. It was a nightmare. Never again

The plane was amazing. New Dreamliner - comfortable and great entertainment.

The crew was borderline rude. It seemed like they all hated their job. They did the bare minimum and with a negative attitude. We had great service on the outgoing flight but on the return not at all (outgoing flight was Norwegian crew, return was British crew - just FYI). One example - I ordered some crisps from the handy touch-screen snack bar and no one came. After about 20 minutes I went back to check and the crew were all sitting in the back on their tablets with the screen above them flashing "New Snack Bar Order".

Decent flight, got me to my destination on time. Snacks were good

Seats extremely uncomfortable and a bit of a delay

Airport at Reykjavik needs to be updated to accomodate the number of passengers it now serves

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

Great selection of movies and the food wasn't too bad.

The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat.

Connecting in London was too slow. Had to go thru at least 3 checks that seemed redundant & confusing. Lines were too long. If the procedures were indeed needed, they have to staffed them with adequate number of personnel.

The crew were very accommodating and the bar was complimentary! The food was average but the entertainment provided was excellent. Anyone interested in current movies or TV shows will be pleasantly surprised by the selection available. 10 hours never went by quicker!

People should be able to recline their chairs whenever they want to.

nothing

for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE

everything from the boarding and check-in process to in flight comfort.

friendly personnel

boarding procedure

My seat..... No row in front of it. Crew were excellent. Friendly and professional Had a TVs show I've been wanting to see, Blackish, which we don't get in the Uk

Choice of films. I've seen a lot of them and the rest were awful Why do flights always serve chocolate biscuits, chocolate ice cream, chocolate cake? Strawberries,carrots and humous, grapes, olives, would make a nice alternative for example. Hot food boring, tasteless

Quick boarding, when it did eventually happen, almost 45 minutes late, due to late arrival of incoming flight.

I didn't like arriving at a different terminal and then having to walk through long corridors for nearly 10 minutes. I didn't like having to wait over 40 minutes for my baggage in a hall where the lights kept being turned off and on. I didn't like that there was no official there to apologise and offer some compensation, even in the way of a coffee voucher. I didn't like the fact that the luggage customer service guy couldn't get anyone in loading to answer his call, and that his only option then was to fill out a report. Not really much help to the guy whose wheelchair had so far failed to materialise. I didn't like the total lack of explanation or apology when it became clear that our luggage had seemingly been loaded on a later flight and that we were waiting for that plane to land. I didn't like that there are about 10 seats in the entire baggage hall, totally inadequate when a flightfull of people is waiting. Finally, I didn't like that it took 80 from the plane landing to my leaving the car park.

WE were delayed by a computer breakdown at Check in followed by the Captain informing us that some passengers had not turned up but their luggage was on board. We waited for a physical check on boar and then left the stand to taxi away only to be informed by the Captain that the luggage was still on board! We thentytaxied back to the stand for a fw more minutes to be told everything was correct.The passengers and luggage were matched.

Organized boarding, nice and friendly flight attendants

Food was mediocre at best, seats uncomfortable for such a long flight

Although I was in business class the service seemed unattentive and sparse. The crew did not check for passengers needing additional drinks and did not clear the empty glasses until almost the end of the flight. Overall, the crew seemed more suited to economy class than business class.

Food is terrible but entertainment is great!

My checked bag was not at the airport when I arrived. It took 4 days to locate my bag and another 3 days to receive it. I was one week without some essentials. The only reason I checked this bag, my carry-on, was at the request of Norweign itself due to compartment storage. I will try to avoid flying Norweign again!

it was clean and attentive cabin crew

the significantly long delays with lack of information. the food options are atrocious and they should ask ahead of time for meal preferences.

The entertaiment was fine and the crew were polite

1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.

bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.

Clean, comfortable, smooth flight with good entertainment. I also really appreciated a glass of wine with my meal.

The crew seemed tired. They were cordial, but they weren't very friendly.

The plane is new. Cool technology and lots of movies. Windows darken with a switch.

Food and drinks are very expensive. Pre-buy all your food and drings.

Small plane

Air con too cold. Freezing inside the plane

Professionalism of crew members. They did their job.

Freezing cabin and miniscule overhead bins. Misleading "first class" moniker. This is worse than most premium economy seats on other airlines! Crammed seats and dismal amenities.

Window seat. Nobody sat next to me. Good food. Free entertainment and drinks. Large plane. Plug socket. Usb socket. Free headphones and toothbrush. Enough hand luggage space for everyone's bag.

Good was good. However I have an allergy to soy and there were soybeans in the prawn salad with no ingredients list no notification of such. I ate some too and didn't have my epi pen with me. Very scary!

That they actually gave a meal.

Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier.

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!