Pros: The vehicle that I rented was not available so I did get a free upgrade so I liked that.
Cons: The insurance that I prepurchased online was not accepted by the car rental company that i picked up the vehicle from. I rented the vehicle through Ace but it was actually Discount Rental that I picked up the car from. Because of this I had to purchase insurance AGAIN when I picked up my car. It ended up costing me double...it is apparently being adjusted but I had to spend a half an hour on the phone with the insurance company because apparently none of these companies are actually affiliated even though they technically are.
There is a $250.00 hold placed on your credit card, which is fine, but should be noted prior to picking up the vehicle. The confirmation email tells you an exact price that it notes to have on hand when picking up the vehicle but makes zero mention of a hold or even the possibility of there being one.
In addition, I left my own vehicle at the car rental facility, which I was advised is standard and when I returned the rental vehicle (in perfect condition) my own vehicle had been hit and there was significant damage done to my own vehicle. The facility was closed and when I called the online number I was advised that it's my own issue to deal with.
Very unhappy Customer!!!!
8 Aug 2017
Pros: They went out of their way to find me the vehicle that suited my needs. Staff was friendly and helpful.
Pros: I was under the impression I didn't need a credit card no where in the policy did it say you need a credit card for a $200 deposit. I'm sorry we don't have credit cards and we will never have them. Please word of advice stick to your original price and get rid of credit cards some people do not like to have credit cards. Find a different way. I will never come back again because the completely screwed me and my husband over.
4 Jul 2016
Pros: Staff were very friendly and informative. Car was spacious, clean and in great condition. Plus free mileage.
Pros: The car was very nice looking, lots of space, but not much pickup.
Cons: I filled the car up the night before I was to take it back. When I went there the next day for drop off they said it wasn't full enough, that I had to take it back out to fill it...it costed a whole $4.75 cents....I was atad PO'd !