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(Return)
Airports
Origin
London
£258
only
£258
£280
only
£280
Destination
Toronto
£258
only
£258
Fri, 1 Dec
LGW
YYZ
10h 30m
Mon, 4 Dec
YYZ
LGW
10h 25m
£258
Trip: 4 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
YYZ
KEF
OK 4.0

Way overpriced for a budget airline for everything. It is no Ryanair!

KEF
BOS
Excellent 8.0

New plane with charging ports. Cheap tickets

Not sure how to feel about waiting 40 mins for another flight. Good for those passengers but what about my plans (and 100 other people on the plane)?

PIT
KEF
Good 7.0

Extremely polite and professional staff who spoke English perfectly. Very impressive. And the flights were all on time, which was very much appreciated.

Wish we could have had access to movies. Even if we had to pay to watch them. Overseas flights are too long for no in flight entertainment.

LGW
KEF
OK 5.3

It was on time

Cabin Baggage allowance even smaller than usual Plane still had rubbish in seat pockets Food and drink more expensive than usual

BOS
KEF
OK 5.0

Having to pay an extra $200 for a normal amount of suitcases. 2 fliers with 1@ carry on and 1@ checked bag. WOW, alright. :( And not even a drink of water.

Fri, 10 Nov
LGW
YYZ
8h 35m
Sun, 19 Nov
YYZ
LGW
7h 26m
£276
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
OK 5.3

The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot.

The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here.

LGW
YYZ
Mediocre 3.0

My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again.

LGW
YYZ
OK 4.3

The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats.

Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months.

LGW
YYZ
Good 7.3

The crew was very nice

The flight was 2 hours late and we missed our connection. NOT happy.

LGW
YYZ
OK 4.0

The crew were nice

The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal.

Mon, 5 Mar
STN
YYZ
23h 25m
Mon, 19 Mar
YYZ
STN
17h 25m
£280
Trip: 14 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 27 Jan
STN
YYZ
11h 20m
Sat, 3 Feb
YYZ
STN
15h 55m
£283
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16220 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
SEA
FRA
Excellent 10.0

service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent.

FRA
SEA
Good 7.6

The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks.

Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows.

DEN
MUC
Excellent 9.3

The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!

KRK
MUC
Excellent 10.0

The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best.

I cannot think of a thing that I did not like.

JED
FRA
Good 7.6

Entertainment

Omelet

Mon, 12 Mar
LGW
YYZ
10h 50m
Sat, 17 Mar
YYZ
LGW
9h 45m
£294
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6079 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
PDX
OK 4.6

Food was as advertised, and entertainment was not at all disappointing.

Seat screwup... IcelandAir screwed up my seat selection and failed in three opportunities to fix it. During online check-in, I swapped my aisle seat for an exit row middle seat with empty standing room in front of me (because I am tall this is important). Skeptical, I verified this twice at Stockholm ARL by checking computer and with the bagge agent. She reassured me I would have long leg room. Upon boarding, I quickly learned I had been misled: I had a middle seat with short leg room and between two passengers. A flight attendant declined to listen or help me even though better seats were available. It turned out to be my worst trans-oceanic flight among 1 to 2 dozen in my life.

MCO
KEF
OK 4.3

Free checked bag

Very uncomfortable seats

KEF
JFK
Good 7.6

The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive.

Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines.

MSP
KEF
Excellent 8.0

I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat.

My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight

ORY
KEF
Excellent 8.0

Having space and room between passengers.

Limited entertainment selections. Except the Icelandic media- which was great!

Wed, 17 Jan
LGW
YYZ
10h 30m
Sat, 20 Jan
YYZ
LGW
10h 10m
£258
Trip: 4 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
BOS
KEF
OK 5.0

Having to pay an extra $200 for a normal amount of suitcases. 2 fliers with 1@ carry on and 1@ checked bag. WOW, alright. :( And not even a drink of water.

KEF
LGW
Good 7.0

Everything went smoothly enough.

There is no real place for passengers to sit near the gate in Keflavik airport while waiting to board. At least not enough seats to accommodate a huge jet full of people. So this results in giant, awkward lines of people. But once the boarding process started, it went fairly quickly.

LGW
KEF
OK 5.3

It was on time

Cabin Baggage allowance even smaller than usual Plane still had rubbish in seat pockets Food and drink more expensive than usual

KEF
BOS
Excellent 8.0

New plane with charging ports. Cheap tickets

Not sure how to feel about waiting 40 mins for another flight. Good for those passengers but what about my plans (and 100 other people on the plane)?

KEF
SXF
Mediocre 2.0

No one informed us an international flight don't provide snack meal or at least water for free

Wed, 15 Nov
LGW
YYZ
8h 35m
Fri, 24 Nov
YYZ
LGW
14h 11m
£278
Trip: 10 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
Excellent 10.0

Very efficient boarding process and friendly crew members.

Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV

LGW
YYZ
OK 4.3

The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats.

Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months.

LGW
YYZ
Mediocre 2.6

Got to my destination...

Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction.

LGW
YYZ
Mediocre 3.0

Plane was 3 hours late to leave, Plane was old so the overhead bins were small, Had to pay for food on 7 hour transalantic flight even thought plane was delayed 3 hours on tarmac. USB power plug didn't work - if you want cheap flights to Gatwick, stick with Air Transat

LGW
YYZ
OK 5.3

The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot.

The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here.

Sun, 11 Feb
STN
YYZ
29h 15m
Sun, 18 Feb
YYZ
STN
17h 25m
£291
Trip: 8 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16220 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
MUC
EWR
Excellent 8.6

Walk between connecting flights in Munich was very long (25 minutes) and when we got to the gate for the flight to EWR, there was a very long, and very slow-moving line with only one attendant checking boarding passes for 6 gates. We arrived at the gate and were among the last passengers to board. A last minute additional attendant that was brought on, helped to make the line move a bit faster, but this under-staffed checkpoint added unnecessary stress to our long travel day.

KRK
MUC
Excellent 10.0

The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best.

I cannot think of a thing that I did not like.

MUC
BUD
Excellent 10.0

Courtesy

ATH
MUC
Excellent 9.6

The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant.

FRA
SEA
Good 7.6

The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks.

Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows.

Thu, 16 Nov
LGW
YYZ
10h 40m
Wed, 29 Nov
YYZ
LGW
10h 25m
£268
Trip: 14 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
EWR
KEF
Excellent 8.0

straightforward, decently cheap last minute flight.

seats not comfortable, water is not free (that should be illegal)

PIT
KEF
Good 7.0

Extremely polite and professional staff who spoke English perfectly. Very impressive. And the flights were all on time, which was very much appreciated.

Wish we could have had access to movies. Even if we had to pay to watch them. Overseas flights are too long for no in flight entertainment.

KEF
LGW
Good 7.0

Everything went smoothly enough.

There is no real place for passengers to sit near the gate in Keflavik airport while waiting to board. At least not enough seats to accommodate a huge jet full of people. So this results in giant, awkward lines of people. But once the boarding process started, it went fairly quickly.

KEF
SXF
Mediocre 2.0

No one informed us an international flight don't provide snack meal or at least water for free

BOS
KEF
OK 4.6

Delayed/Missed Checked-In Baggage

Wed, 31 Jan
LGW
YYZ
10h 45m
Fri, 9 Feb
YYZ
LGW
10h 00m
£295
Trip: 10 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6079 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
JFK
KEF
Excellent 10.0

Good service and good seats

ORY
KEF
Excellent 8.0

Having space and room between passengers.

Limited entertainment selections. Except the Icelandic media- which was great!

KEF
PDX
OK 4.6

Food was as advertised, and entertainment was not at all disappointing.

Seat screwup... IcelandAir screwed up my seat selection and failed in three opportunities to fix it. During online check-in, I swapped my aisle seat for an exit row middle seat with empty standing room in front of me (because I am tall this is important). Skeptical, I verified this twice at Stockholm ARL by checking computer and with the bagge agent. She reassured me I would have long leg room. Upon boarding, I quickly learned I had been misled: I had a middle seat with short leg room and between two passengers. A flight attendant declined to listen or help me even though better seats were available. It turned out to be my worst trans-oceanic flight among 1 to 2 dozen in my life.

MCO
KEF
Excellent 10.0

Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again

Outstanding customer service!

KEF
JFK
Good 7.6

The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive.

Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines.

Fri, 17 Nov
LGW
YYZ
8h 35m
Sun, 19 Nov
YYZ
LGW
7h 26m
£278
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
Mediocre 3.0

My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again.

LGW
YYZ
Mediocre 3.0

Plane was 3 hours late to leave, Plane was old so the overhead bins were small, Had to pay for food on 7 hour transalantic flight even thought plane was delayed 3 hours on tarmac. USB power plug didn't work - if you want cheap flights to Gatwick, stick with Air Transat

LGW
YYZ
Mediocre 2.6

Got to my destination...

Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction.

LGW
YYZ
Mediocre 3.3

I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content

LGW
YYZ
Excellent 10.0

Very efficient boarding process and friendly crew members.

Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV

Tue, 12 Dec
LGW
YYZ
10h 40m
Sat, 13 Jan
YYZ
LGW
10h 10m
£268
Trip: 33 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
BOS
KEF
OK 4.0

Flight delayed due to apparent lack of flight plan.

BOS
KEF
OK 4.6

Delayed/Missed Checked-In Baggage

YYZ
KEF
OK 4.0

Way overpriced for a budget airline for everything. It is no Ryanair!

KEF
SXF
Mediocre 2.0

No one informed us an international flight don't provide snack meal or at least water for free

EWR
KEF
Excellent 8.0

straightforward, decently cheap last minute flight.

seats not comfortable, water is not free (that should be illegal)

Wed, 21 Feb
LGW
YYZ
10h 45m
Sat, 24 Feb
YYZ
LGW
9h 45m
£295
Trip: 4 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6079 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
CPH
Excellent 10.0

Great

DEN
KEF
Excellent 9.3

Excellent on board entertainment.

No meal on board for an international flight.

MSP
KEF
Excellent 8.0

I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat.

My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight

MCO
KEF
Excellent 10.0

Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again

Outstanding customer service!

KEF
OSL
Excellent 8.0

seats were very comfortable. The crew was very friendly.

Thu, 1 Mar
STN
YYZ
24h 05m
Sun, 18 Mar
YYZ
STN
17h 25m
£296
Trip: 17 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 16220 reviews
Overall
8.2
Boarding
8.2
Comfort
7.9
Crew
8.5
Entertainment
7.8
Food
7.7
SEA
FRA
Excellent 10.0

service, care for my 85 pound dog and his kennel while traveling halfway across the globe! Thank you! Flight was smooth, services on board excellent.

FRA
SEA
Good 7.6

The crew, again, was fabulous. Boarding, once the stuffy wait was over, went quickly. They attended to every request with smiles, gentle humor, and without delay. Nonstop movies were a great help on this second of two long legs, and it was really nice to have control over pausing, replaying portions, and jumping ahead past sex scenes. A 10-sec forward button like the back button would be very useful to skip nudity scenes, there were families around us! The trip was as comfortable as it could be, given close proximity of seats. Appreciated the pillows and blankets, and frequent water and drinks.

Boarding was pretty terrible - no instructions, go left, give up the water bottle we JUST BOUGHT even though it was still unopened (it had to be "sealed", still no idea what that means because the seal wasn't broken), and the waiting room was very stuffy! Seemed we should have been able to get air...? Boarding went quickly, though, thankfully. Breakfast was pretty bad, one of us just skipped it once opened because it was so unappetizing. Would have liked movie ratings to appear in the descriptions to save the risk of getting started on lame shows.

MUC
BUD
Excellent 10.0

Courtesy

FRA
IST
OK 5.3

Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach.

BUD
MUC
Excellent 10.0

Agents in the airport helped us avoid long passport lines in order to board connecting flight by putting us forward to front of lines. Otherwise we would have missed connecting flight.

Nothng

Mon, 30 Oct
LGW
YYZ
8h 35m
Thu, 16 Nov
YYZ
LGW
7h 26m
£279
Trip: 18 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
Mediocre 3.0

My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again.

LGW
YYZ
OK 4.3

The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats.

Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months.

LGW
YYZ
Good 7.3

The crew was very nice

The flight was 2 hours late and we missed our connection. NOT happy.

LGW
YYZ
Excellent 10.0

Very efficient boarding process and friendly crew members.

Make sure to pre-order a meal up to 48 hours in advance, and to download the Westjet app to get access to free movies/TV

LGW
YYZ
OK 5.3

Decent selection of movies.

No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included.

Mon, 5 Mar
LGW
YYZ
10h 50m
Mon, 19 Mar
YYZ
LGW
9h 45m
£295
Trip: 14 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6079 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
MCO
KEF
Excellent 10.0

Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again

Outstanding customer service!

KEF
CPH
Excellent 10.0

Great

KEF
JFK
Good 7.6

The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive.

Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines.

MSP
KEF
Excellent 8.0

I loved how friendly everyone was. I loved the USB port and the entertainment system for each seat.

My seat kept sliding forward from the reclining position which made it difficult to keep sleeping through the overnight flight

ORY
KEF
Excellent 8.0

Having space and room between passengers.

Limited entertainment selections. Except the Icelandic media- which was great!

Wed, 1 Nov
LGW
YYZ
8h 35m
Sun, 5 Nov
YYZ
LGW
7h 26m
£279
Trip: 5 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
OK 5.3

Decent selection of movies.

No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included.

LGW
YYZ
OK 4.3

The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats.

Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months.

LGW
YYZ
Mediocre 3.0

My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again.

LGW
YYZ
Mediocre 3.3

I don’t understand how Westjet can get away with 1. Not providing food on a flight of this length, 2. Charging for the entertainment system which has basically no content

LGW
YYZ
OK 4.0

The crew were nice

The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal.

Mon, 20 Nov
LGW
YYZ
10h 30m
Mon, 27 Nov
YYZ
LGW
10h 25m
£280
Trip: 8 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
SFO
KEF
Mediocre 3.6

The take off and landing

Not even cup of water was served

YYZ
KEF
OK 4.0

Way overpriced for a budget airline for everything. It is no Ryanair!

EWR
KEF
Excellent 8.0

straightforward, decently cheap last minute flight.

seats not comfortable, water is not free (that should be illegal)

KEF
FRA
OK 4.6

Delayed/Missed Checked-In Baggage

LGW
KEF
OK 5.3

It was on time

Cabin Baggage allowance even smaller than usual Plane still had rubbish in seat pockets Food and drink more expensive than usual

Thu, 2 Nov
LGW
YYZ
8h 35m
Sun, 5 Nov
YYZ
LGW
7h 26m
£279
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 33 reviews
Overall
8.2
Boarding
8.3
Comfort
8.0
Crew
8.6
Entertainment
7.2
Food
7.3
LGW
YYZ
OK 4.3

The return flight was acceptable. seats were comfortable. Would recommend on spending the extra $$ on get extra legroom seats.

Flying out on December 24, the airline kept us at the airport for 6 (including 2 hours on the plane) hours before cancelling the flight because they could not get water pressure to the washrooms. We were supposed to leave for London (LHR) at 8:35pm and were notified of the cancellation at approx 2am on December 25. The only other flight that would be available would be on December 25 at the same time the 24th flight was supposed to leave. The service desk was not taking any requests for finding or re-booking flights, we were supposed to call their support number at 7am on the following day. We were offered cab fare accommodation from and back to the airport. They offered hotel stay which I passed on. They provided $60 of airport food that could only be used at certain restaurants, not compatible to purchase chips or drinks (non-alcoholic) from other stores. The coupons as compared to Air Canada, which are valid for a year were only valid for 24 hours. In the end the only "monetary" compensation I got from WestJet was 250 westjet dollars that expire in 12 months.

LGW
YYZ
Mediocre 3.0

My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again.

LGW
YYZ
Mediocre 2.6

Got to my destination...

Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction.

LGW
YYZ
Good 7.3

The crew was very nice

The flight was 2 hours late and we missed our connection. NOT happy.

LGW
YYZ
OK 5.3

The crew was nice enough, although I did overhear them talking negatively about some other customers out of earshot.

The food options were pretty poor for an eight hour flight. I'm happy I brought some food with me because there were few options (snacks - biscotti and party mix, no meals). They also charged customers for checking a bag; most airlines allow the first checked bag to be free for international flights. Not the case here.

Fri, 12 Jan
LGW
YYZ
10h 30m
Sat, 20 Jan
YYZ
LGW
10h 10m
£280
Trip: 9 days
Overall 5.8 OK
Based on 923 reviews
Overall
6.1
Boarding
6.4
Comfort
5.7
Crew
7.1
Entertainment
4.1
Food
4.7
EWR
KEF
Excellent 8.0

straightforward, decently cheap last minute flight.

seats not comfortable, water is not free (that should be illegal)

KEF
SXF
Mediocre 2.0

No one informed us an international flight don't provide snack meal or at least water for free

KEF
FRA
OK 4.6

Delayed/Missed Checked-In Baggage

YYZ
KEF
OK 4.0

Way overpriced for a budget airline for everything. It is no Ryanair!

BOS
KEF
OK 4.6

Delayed/Missed Checked-In Baggage

*
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