Guest reviews
Overall rating
6.9 Good
Based on 17 reviews
Overall
6.8
Cleanliness
7.8
Comfort
7.6
Pickup/dropoff
5.2
Value for money
6.9
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Cheap Car Hire in Florence
Best prices found by KAYAK users in the past 24 hours.
Florence car hire reviews and directory
Hertz
Hertz reviews
Car hire locations
╳
Hertz
Locations in Florence
A Vespucci Airport
+39 055 307 370
Via Borgo Ognissanti 137r
+39 055 239 8205
Via Del Sansovino 53
+39 055 713 5172
- 7.4
- 8.0
- 7.8
- 6.9
- 7.4
Recent reviews
9.6 Excellent
4 Oct 2016
Pros: Staff were accommodating and helpful.
2.0 Mediocre
2 Jun 2017
Cheated!!!!
Pros: Nothing
Cons: I had booked the car online with prepaid expenses. We weren't given the car as they insisted on an international driving licence. Haven't got the refund as well till now. The staff didn't entertain us for the refund or cancellation. Customer care has been indifferent as well..
Have written a mail to customer relations desk some 3-4 days back and haven't heard from them so far.
10.0 Excellent
26 Jul 2017
USB didn't work
Cons: The USB adapter didn't work properly so I couldn't recharge my phone for my Waze to work. Was concerned about being in the middle of nowhere without directions
8.8 Excellent
14 Oct 2016
Pros: The Garmin type guide was especially helpful. Fuel consumption was good.
Cons: No directions in the glove department on how to turn off the radio when the Garmin type guide was working.This web site is redundant
6.4 Good
20 Oct 2016
Pros: Car itself was great and met expectations
Cons: Very rude staff at drop-off
Inconvenient drop-off facility re: parking, time closed for lunch
Mistakes on charges regarding insurance
Not enough help with GPS--rushed pick-up
10.0 Excellent
5 Jul 2017
Pros: Clean car, liked it very much. Very easy to do the rental, and the return.
Cons: The car did not have windshield washer fluid. None!
7.6 Good
12 Aug 2017
Drop off
Pros: I flew in and flew out to separate airport and o the drop off being given directions to the drop off would have been helpful. Especially since I do not speak the native language of the country I was visiting. But overall car was clean, no hassle of minor scrapes of car due to wear on car.
Cons: See above.
10.0 Excellent
17 Sep 2017
Pros: Good, kind service.
Cons: Had to pay with either cash or the credit card that has the same name as the person who rented the car. Could not use other credit card.
3.6 Mediocre
24 Sep 2017
Don't be late to pick up your car
Cons: Huge line and delay at pick-up. Also, in the US, if you come later than you have put down as your reservation, and your car is no longer available, they will generally give you whatever they have without an extra charge. In order to get a car, I was forced to upgrade and pay an additional $150.
8.4 Excellent
2 Oct 2017
Pros: Very clean. Easy and friendly pick up.
Cons: Extremely difficult to get to drop off location. Many one way streets blocked our path. Drove around for an hour at fro off destination.
Avis
Avis reviews
Car hire locations
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Avis
Locations in Florence
Via Borgo Ognissanti 128
+39 055 213 629
Via Palagio Degli Spini
+39 055 315 588
- 4.9
- 6.7
- 5.8
- 4.7
- 6.0
Recent reviews
2.0 Mediocre
6 Dec 2015
Terrible Drop-off experience
Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.
7.6 Good
21 May 2017
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
2.0 Mediocre
8 Nov 2015
Terrible experience
Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.
8.0 Excellent
25 Apr 2017
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
6.4 Good
25 Jul 2017
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
6.8 Good
22 Oct 2015
Good Service
Pros: The service was good. The people were helpful. The car was clean and good value.
Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.
5.6 OK
18 Sep 2016
Two and a half hours to get car
Pros: The car and the agent were nice
Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.
2.0 Mediocre
26 Oct 2016
Pros: Nothing
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
10.0 Excellent
30 May 2017
Pros: good service, people were nice and professional
Cons: didn't have maps of surrounding area
Ace
Ace reviews
Car hire locations
╳
Ace
Locations in Florence
Goldcar Rhodium Via Del Termine 11
+39 199 151 151
- 2.5
- 4.0
- 4.0
- 2.5
- 2.5
Recent reviews
4.0 OK
31 May 2017
Mediocre
Pros: The car
Cons: Paperwork took a really long time
2.0 Mediocre
27 Jun 2016
Don't do it
Pros: nothing
Cons: Know one knew or heard of ace car rental. We finally figured out it was gold car. Then I was denied the car because I didn't have an international drivers licence even though the other rental companies didn't require one. Ended up having to rent from a competitor for twice the amount. I'll let you decide if you think I'll ever use this company again.
2.0 Mediocre
5 Aug 2016
A waste of time and money. AVOID for a better vaca
Pros: the size of the car.
Cons: the service
the hidden fees
feeling threatened to take insurance rather then being explained clearly and objectively
looking for problems to charge us for and did
will never recommend nor use their services again
we are thankful it is behind us
4.4 OK
30 May 2017
Beware extra fees and insurance up selling
Pros: Car was the perfect choice for 3 adults with a normal amount of luggage. Fiat 500L.
Cons: Unexpected extra fees, strong up selling of insurance, if not taken, large deposit charged against credit card to scare you into taking insurance. Wrong instructions for returning car to Rome FCO Airport, nearly missing flight. Long wait to get car. Overall horrible experience, probably best to stick to the big boys, where you will know upfront what you will be paying.
Europcar
Europcar reviews
Car hire locations
╳
Europcar
Locations in Florence
Borgo Ognissanti 53 - 55 R
+39 055 290 438
Via Del Palagio Degli Spini Snc
+39 055 318 609
Via Forlanini 2
+39 055 422 1088
- 4.7
- 6.0
- 6.0
- 4.0
- 4.7
Recent reviews
7.6 Good
28 Nov 2016
Pros: Everything went smoothly and was exactly how I had planned it. Car was clean, modern, and the preexisting damage was well documented. I decided to change my drop off date and location mid trip, after a very short phone call to the Florence office where I picked it up Europcar was able to make the changes without incident. Great experience
Cons: Everything was good,
5.6 OK
27 Jul 2017
Renter beware!
Pros: The car was decent and clean and worked well for what I needed. I was able to pick up the car an hour early.
2.0 Mediocre
3 Jan 2017
They charge me additional €75
Pros: I didn't like the fact that they vhare me €75 even though I had a full insurance protection.
Dollar
Dollar reviews
Car hire locations
╳
Dollar
Locations in Florence
A Vespucci Airport
+39 055 307 370
- 2.0
- 2.0
- 2.0
- 2.0
- 2.0
Recent reviews
2.0 Mediocre
6 Sep 2017
Some issues
Pros: The person at the counter was pleasant. The cars were fine.
Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be.
We also should have been informed about ZTL restrictions
Car hire locations
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Alamo
Locations in Florence
Serviced By Enterprise
+39 055 285 456
Serviced By Enterprise
+39 055 310 150
Car hire locations
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AutoEurope
Locations in Florence
Europcar Aeroporto Peretola
Budget
Budget reviews
Car hire locations
╳
Budget
Locations in Florence
Borgo Ognissanti 128r
+39 055 213 629
Via Palagio Degli Spini
+39 055 315 588
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.4
Forced to pay an extra day
Pros: Despite being forced to wait over an hour at pick up (with a reservation) I was forced to pay an entire extra day for dropping the car off an hour late. Message: my time isn't as valuable to Budget as is their own. Fail.
Cons: Extra fee, waiting
review from
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9.6
Fun in a Fiat
Pros: Great tiny car. Fun to drive.
Cons: Difficult to find the rental return place without going through car free zone. I may get a ticket for Christmas
review from
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5.2
waiting 2 hours for pickup
Pros: Drop off was quick and professional
Cons: The agent was very nice but took almost two hours to get to her. The car was not ready and I had to wait another 45 minutes for the car to be ready; then the car had scratches and I had to return to the garage to make sure they were marked.
review from
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8.0
Long wait
Cons: Long wait, after receiving keys, another wait for the car
review from
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2.0
Fraud! AVIS personal cheat me!
Pros: Nothing
Cons: I was arriving Florence at 1.30 pm by train, so I chose to pick up at Borgo at 1.00 pm. System didn't give me an 1.30 pm option. Surprisingly, in the the train I discovered in a tiny letter in the voucher that Borgo closes at 1pm on Sundays. I was phoning there from 12.45 up to 1 pm, but they answer and after some seconds at the menu the calls were ended by them. I took a taxi to the airport, and then they treat us so rude! Price was 3 times what I had in my reservation, and the selling girls just tell us that she couldnt do anything to respect my price because. One of them lied to me telling me that 100 euros of the price was for a charge that would be refunded. That charge and the fuel (because I returned it with 5/8 were never be refunded to me). Something that would cost me about 120 euros, ended costing me 350 euros. If I were there now, I would send AVIS to justice! No more AVIS in the future!
review from
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6.8
Cons: More than one hour in line for pick up.
review from
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4.4
Pickup /Dropoff Nigthmare!
Pros: Nice and patient employees for pickup and dropoff.
Cons: There are only two employees, for more than 30 customers. The pickup process took almost two hours . Only one employee to deliver and receive the car! Another hour to return the vehicle . This was not an exception, per neighbors confirmation, it is ALWAYS the same long and tedious process for customers! Higher price at the end.
review from
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9.2
Brilliant
Pros: The only thing I can complain about the rental process was the difficulty in trying to find their office and drip off. Both were downtown. Other than that, it went exceptionally well. Everyone was friendly.
review from
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8.0
Cons: Many of Italy's cities have restrictions about areas where you can drive within the city. Violating these rules can lead to serious fines. Therefore, as international traveler,s we would have appreciated more information from our car rental agency- with maps, for example, that would have let us know about the exact areas where we are allowed to drive or not. We did not get this information and felt like sitting ducks for fines. Also, we were rather stressed that we might be breaking rules without really knowing that we were doing so.
review from
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6.8
Cons: Not overly clean Not especially comfortable.
review from
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8.4
Pros: The car was clean and had no issues at all. Very good value.
Cons: Pick of and drop off were slow. Pick up especially too a very long time.
review from
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5.2
Pros: the customer service woman was helpful
Cons: very long wait to pick up car- approximately 40 minutes We only needed the car for one day but would have to do after hours drop off for which we would have been charged 20 euros. We ended up finding street parking and returning the car when they opened the next day. it was such a hassel.
review from
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9.6
Fun in a Fiat
Pros: Great tiny car. Fun to drive.
Cons: Difficult to find the rental return place without going through car free zone. I may get a ticket for Christmas
review from
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9.2
Brilliant
Pros: The only thing I can complain about the rental process was the difficulty in trying to find their office and drip off. Both were downtown. Other than that, it went exceptionally well. Everyone was friendly.
review from
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8.0
Long wait
Cons: Long wait, after receiving keys, another wait for the car
review from
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6.8
Cons: More than one hour in line for pick up.
review from
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8.0
Cons: Many of Italy's cities have restrictions about areas where you can drive within the city. Violating these rules can lead to serious fines. Therefore, as international traveler,s we would have appreciated more information from our car rental agency- with maps, for example, that would have let us know about the exact areas where we are allowed to drive or not. We did not get this information and felt like sitting ducks for fines. Also, we were rather stressed that we might be breaking rules without really knowing that we were doing so.
review from
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6.8
Cons: Not overly clean Not especially comfortable.
review from
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8.4
Pros: The car was clean and had no issues at all. Very good value.
Cons: Pick of and drop off were slow. Pick up especially too a very long time.
review from
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4.4
Forced to pay an extra day
Pros: Despite being forced to wait over an hour at pick up (with a reservation) I was forced to pay an entire extra day for dropping the car off an hour late. Message: my time isn't as valuable to Budget as is their own. Fail.
Cons: Extra fee, waiting
review from
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5.2
waiting 2 hours for pickup
Pros: Drop off was quick and professional
Cons: The agent was very nice but took almost two hours to get to her. The car was not ready and I had to wait another 45 minutes for the car to be ready; then the car had scratches and I had to return to the garage to make sure they were marked.
review from
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2.0
Fraud! AVIS personal cheat me!
Pros: Nothing
Cons: I was arriving Florence at 1.30 pm by train, so I chose to pick up at Borgo at 1.00 pm. System didn't give me an 1.30 pm option. Surprisingly, in the the train I discovered in a tiny letter in the voucher that Borgo closes at 1pm on Sundays. I was phoning there from 12.45 up to 1 pm, but they answer and after some seconds at the menu the calls were ended by them. I took a taxi to the airport, and then they treat us so rude! Price was 3 times what I had in my reservation, and the selling girls just tell us that she couldnt do anything to respect my price because. One of them lied to me telling me that 100 euros of the price was for a charge that would be refunded. That charge and the fuel (because I returned it with 5/8 were never be refunded to me). Something that would cost me about 120 euros, ended costing me 350 euros. If I were there now, I would send AVIS to justice! No more AVIS in the future!
review from
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4.4
Pickup /Dropoff Nigthmare!
Pros: Nice and patient employees for pickup and dropoff.
Cons: There are only two employees, for more than 30 customers. The pickup process took almost two hours . Only one employee to deliver and receive the car! Another hour to return the vehicle . This was not an exception, per neighbors confirmation, it is ALWAYS the same long and tedious process for customers! Higher price at the end.
review from
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5.2
Pros: the customer service woman was helpful
Cons: very long wait to pick up car- approximately 40 minutes We only needed the car for one day but would have to do after hours drop off for which we would have been charged 20 euros. We ended up finding street parking and returning the car when they opened the next day. it was such a hassel.
review from
Car hire locations
╳
Ecovia
Locations in Florence
Florence Airport
Via Borgo Ognissanti 133/r Firenze, FI
+39 055 373 933
Car hire locations
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Elite Rent A Car
Locations in Florence
Florence Airport
Florence Delivery Center
Enterprise
Enterprise reviews
Car hire locations
╳
Enterprise
Locations in Florence
Aeroporto Amerigo Vespucci
+39 055 310 150
Via Di Santa Lucia, 16/r
+39 055 285 456
Guest reviews
Overall rating
6.6 Good
Based on 5 reviews
Overall
6.4
Cleanliness
7.6
Comfort
7.2
Pickup/dropoff
6.0
Value for money
5.6
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
2.0
Cons: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.
review from
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4.0
Non transparent costs
Cons: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.
review from
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8.8
Successful rental within walking distance of the t
Pros: We liked receiving a new hybrid Toyota with automatic shift. It was also convenient to the train station.
Cons: We had to wait in line nearly 45 minutes to pick up the car. But once we got to check in, the representatives were very efficient and professional.
review from
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2.0
Cons: Enterprise put a Hold of several hundred euros on my wife's credit card and when the car was returned in fine condition and full of fuel I was told it would take 5 days for the hold to be lifted.
review from
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4.0
Non transparent costs
Cons: The website accepted my 1-day booking from 9am to 9pm, but there was an additional after hours return charge of 20 euros paid upon return. I was definitely not informed of this upon reservation.
review from
Car hire locations
╳
Firefly
Locations in Florence
Apt Vespucci
+39 055 317 543
35 travellers who hired a car in Florence gave the car agency they used an average rating of 6.1