Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.2
I have to improve some important details; such as a warm and personalized welcome. Clearly you need a structural reorganization.
review from KAYAK -
8.0
Love this hotel will be back for sure! Beautiful layout. Loved everything about this place, except for the guy using a leaf blower. Other staff cleaned with brooms, and it is much more peaceful. Didn't like all the tour groups that would take over the hotel from the early morning until the afternoon, because of the location of the hotel. Oh yeah and we had a great room but the bathroom always smelled really bad, a shame because there was a beautiful tub but who wants to soak in a toxic smelling room? Restaurant menu a little small as well but food was good.
review from KAYAK -
3.3
Close to Hacienda Chichen where I can get actual good food Overpriced. hotel that is not very well maintained.
review from KAYAK -
8.0
A resort /spa facility that was very tranquil
review from KAYAK -
7.7
The location. 10 minutes walk and you are in Chichen Itza main square. You look out of the window of your room and (if you are in the right room) you see the Observatory. The hotel itself is very good and comfortable and the rooms spacious. Staff works like a clock, nice and efficient. WiFi barely reached our room (but I had a USB key connection as back-up) and WiFi is available in the lobby and around, so no problem.
review from KAYAK -
7.7
The hotel and area were very authentic to the region and the hotel has a private entrance directly into the Maya ruins of Chichen Itza. Highly recommend you pay extra for a personal guided tour of the ruins. Ask for Juan. He was excellent. The room air conditioner was not as cold as we would have liked but it was adequate. The ambience of the hotel made up for this.
review from KAYAK -
6.7
the colonial hacienda feel is excellent with luxurious gardens and very nice views of the ruins which are in fact connected with the property, making it ideal if you want to visit chichenitza - book a personnel guide with the hotel employees (500 pesos in spanish, 600 english) the night before and visit the ruins at 08am virtually alone - its worth all the money altough it is a nice experience to really feel the immersion in the jungle in a colonial style, you feel somehow youre just another tourist staying for the night. The restaurant is expensive compared to other high level places in the region (i tried at least 2 in merida) and you feel that happens because you have no other option unless you go to the next village which is not easy
review from KAYAK -
8.0
design and architecture of hotel, lovely grounds to walk about and relax, proximity to Chichen Itza archeological site, dinner quality less than expected for the price
review from KAYAK -
8.0
Beautiful old hotel with well appointed, clean, comfortable rooms. The rooms and bathrooms were very large. Rooms were clean and quiet. Staff were helpful in arranging a tour guide for the ruins. Food was good in hotel restaurant. Waiters were friendly and provided excellent service. Fantastic location immediately next to Chichen Itza Ruins.
review from KAYAK -
6.4
Superb location for visiting Chichen Itza
review from KAYAK -
7.6
everything was pefect nothing
review from KAYAK
-
8.2
I have to improve some important details; such as a warm and personalized welcome. Clearly you need a structural reorganization.
review from KAYAK -
8.0
Love this hotel will be back for sure! Beautiful layout. Loved everything about this place, except for the guy using a leaf blower. Other staff cleaned with brooms, and it is much more peaceful. Didn't like all the tour groups that would take over the hotel from the early morning until the afternoon, because of the location of the hotel. Oh yeah and we had a great room but the bathroom always smelled really bad, a shame because there was a beautiful tub but who wants to soak in a toxic smelling room? Restaurant menu a little small as well but food was good.
review from KAYAK -
8.0
A resort /spa facility that was very tranquil
review from KAYAK -
8.0
design and architecture of hotel, lovely grounds to walk about and relax, proximity to Chichen Itza archeological site, dinner quality less than expected for the price
review from KAYAK -
8.0
Beautiful old hotel with well appointed, clean, comfortable rooms. The rooms and bathrooms were very large. Rooms were clean and quiet. Staff were helpful in arranging a tour guide for the ruins. Food was good in hotel restaurant. Waiters were friendly and provided excellent service. Fantastic location immediately next to Chichen Itza Ruins.
review from KAYAK
-
7.7
The location. 10 minutes walk and you are in Chichen Itza main square. You look out of the window of your room and (if you are in the right room) you see the Observatory. The hotel itself is very good and comfortable and the rooms spacious. Staff works like a clock, nice and efficient. WiFi barely reached our room (but I had a USB key connection as back-up) and WiFi is available in the lobby and around, so no problem.
review from KAYAK -
7.7
The hotel and area were very authentic to the region and the hotel has a private entrance directly into the Maya ruins of Chichen Itza. Highly recommend you pay extra for a personal guided tour of the ruins. Ask for Juan. He was excellent. The room air conditioner was not as cold as we would have liked but it was adequate. The ambience of the hotel made up for this.
review from KAYAK -
6.7
the colonial hacienda feel is excellent with luxurious gardens and very nice views of the ruins which are in fact connected with the property, making it ideal if you want to visit chichenitza - book a personnel guide with the hotel employees (500 pesos in spanish, 600 english) the night before and visit the ruins at 08am virtually alone - its worth all the money altough it is a nice experience to really feel the immersion in the jungle in a colonial style, you feel somehow youre just another tourist staying for the night. The restaurant is expensive compared to other high level places in the region (i tried at least 2 in merida) and you feel that happens because you have no other option unless you go to the next village which is not easy
review from KAYAK -
7.6
everything was pefect nothing
review from KAYAK
