Warsaw Hotels

very flexible service for late checkout, friendly staff, convenient stay,

I did not like the TV channels at all. There was not single channel with English. All channels had a Polish translation in the background and the user did not have any control over it. That was terrible. An international hotel must definitely have only English channels accessible.

It was nothing to chose what i like best. All was normal - tipic

Rooms are not to comfortable, We had reservation from booking.com - hotel take prase of the room before we come - it is ok, but when we come to the hotel whey take 1010pl zlot - whis many on the reseption couldnt explane. Our room was cost 654pl zl - 2 nigts ( + 1010 for somth. else)

the spa area was completely closed.

Location is perfect, it's walking distance to the old town. Included in our price was a buffet breakfast. It had a really rich selection of everything. The staff was very kind and the rooms looked new and in great shape.

Internet was a bit on the slow end.

Location is perfect for tourists, Old Warsaw is only blocks away. Included breakfast was perfect, great selection of food, attentive staff, and unlimited coffee or tea. Highly recommended this hotel.

Hotel was undergoing some remodeling. I'm sure price will rise with new amenities.

the hotel is good and honestly the hotel rescued me when i found an available double room with extra bed after what the hotel "apartmenty zgoda" did to us, as it is the worst hotel ever with the worst customer service, anyway grand mercure was a good hotel, good location, staff is friendy

it is a little bit expensive

Location.

If the room could have been bigger since two males were staying in the room. Perfect place for couples I would think.

I liked the place of the hotel

no

Value for money and good localization.

Everything was excellent! Comfortable bed, clean room like everything was brand new, great breakfast. I would definitely recommend this hotel and I'll stay at this hotel again.

It would be nice if a receptionist could tell new guests that they have to use their room card to make elevators work.

Very central location, good breakfast.

We stayed there in winter and the water in the shower wasn't hot enough.

Friendly, efficient staff. Great pool and gym on the 43 rd floor with views of warsaw.

I have no complaints.

Location

If you do not have a laptop they should at least let you have free internet in the lobby

Good hotel

I'm arrived at 10.00 pm and the restaurant was just closed. The bar didn't have anything to eat....Mc Donald, close to the hotel, saved me....

Nice designe, big room, nice restaurant staff

Non-professional staff at the reception.

Excellent Breakfast Buffet, Rooms were very nice, quiet.

Location is far from Old Town and major sites. Metro is not really helpful in getting to the main attractions.

Great location

Poor air conditioning in room and lobby

the restaurant

Beautiful, comfortable rooms-bathrooms were amazing (heated towels racks, marble, etc); Rooms were extremely quite and the staff were exceptional! I will definitely look for this brand of hotel as I travel throughout Europe all the time. The best hotel by far out of all 5 stars on this trip between Warsaw, Krakow, and Prague.

Perfect!-Only regret was not looking into this brand of hotel for Prague. The hotel reception had helped us with our train ticket and printed off itinerary info. with the train that you make a reservation for a seat and to pay at the station. It ended up it was the wrong train and we (me and my mom)had to stand for 3- 1/2 hours plus on our train to Krakow. I don't know what happened, and it may have been a website error, but it ended up being an experience to talk about and we had some great local flavor and met some great Polish people-it was up close and personal!

The best value for money hotel I've stayed in (including stays in 5 star hotels and also luxury category hotels worldwide over a number of years). All functions worked like clockwork, everything gleamed, Reception staff super efficient and the breakfast buffet superb. A very well oiled machine is the Polonia Palace!

Not one thing I can think of

the location is perfect. Rooms are clean, nice design, with good views of warsaw

nothing. when I ran into problems with the internet, staff was very helpful, sent somebody to help and then double checked that all was going well. no complaints.

Good location near the Central Train station and main business district. The room was clean and they had free apples in the lobby.

The staff was not too helpful when we asked about train times to and from the airport. The wifi is only free in the lobby and is charged in the rooms (about $8 US per day).

Great location and service from all staff.

Long queue when checking out, but almost expected as it was 9am.

Located by the main transport link and with bus stop just in front. 15 mins from the airport. Comfortable bed.

Limited airport shuttle frequency. Nothing around the hotel. Very basic interior and facilities, a bit depressing. Carpet could use proper cleaning. Food not worth the money. Staff lacking customer service skills (approach/lanuguage used can be shocking to a Westerner at times).

Staff was more than excellent! Hotel was very nice. Accommodated my needs despite the fact it was a holiday in Poland.

No negative feedback

Although a flexible room booking was made, the hotel took payment from my credit card a week before I arrived. Acceptable if you have booked a cheaper advance room, but unacceptable for a flexible full price stay.

Location to railway station and transport links.

A little difficult to find.

Good location, friendly staff, great breakfast. Perfect for everybody who does not suffer dust mites allergy.

It is not a place for you if you have dust mites allergy, all rooms are with carpet and quite old beds

I stay often at this Sheraton. They always make an error with the reservation - this time it was two beds instead of reserved one. But - still great value for the price.

We arrived late on the Friday evening and we didn't want to leave the hotel room, the staff were welcoming and extremely helpful. The room was amazing and the bed was very comfortable. The value for money with this hotel is there for everyone to see, I brought my girlfriend here for the weekend to celebrate her birthday and we were gutted when we had to check out at the end of the weekend!

Courtesy and helpfulness of staff

Pre breakfast coffee only from 6:00 a.m. t 6:30 a.m. Also, other than an upgrade given, because it was booked with your website, not other Starwood Credit was given, even though the money was taken off at the time of booking.

Hotel is big, beautiful, very well-located (in the middle of the city near Warsaw Centralnaia station). Staff is very friendly, english-speaking. Breakfast is excellent. The room is clean and big enough.

Super! The excellent personnel! Purely and comfortably! An excellent breakfast :)

It is noisy in rooms when windows look at the central street. You will not have a sleep in the morning.

We stayed at the Regent, and usually do when we travel to Warsaw. You cannot beat the service. The staff are so accommodating, the rooms are extremely clean, and the amenities are amazing. The indoor pool, and gym facility are both amazing. The breakfast is so delicious as they offer so much! Definitely worth it to stay here! We will be back!

Loved everything!

Large room

Everything where old and not clean. Important is, that bed must be soft... it was not

Very comfortable room with many amenities; courteous stuff goes out of the way to make sure that the clients are happy.

No problems

Nothing in particular

There was at least 60 people waiting to book in when I arrived. The biggest que i have ever seen in any hotel

Nicely furnished clean rooms, favorable location near subway, tram and bus lines, many nearby restaurants, fairly close to Lazienki park. Cab driver called by the hotel only charged the metered rate.

No air conditioning, relatively loud neighborhood

There was a clean room. Staff were very friendly. The breakfast was amazing- a lot of different food for a different type of taste. There is a traditional polish restaurant on the corner.

It's in the center of city, but not in historical part. You should use some transport to get to old town.

- There was no free Wi-Fi in my room - The shower was cold (I complained but it was never fixed) - There were no hot drinks facilities in my room.

Excellent the only thing that was really annoying was not having Wifi for free into room. Small thing, not sure how much it adds to profitability but it just takes the edge off of ones view of the place. (£45 for three days of wifi!!!)

The included breakfast was enough to have a healthy meal at the start of the day.

Everything about this property is old. In particular, and you'll think I'm joking, the elevator takes minutes to go up and down with you in it. It's the slowest elevator I've ever seen inside a hotel. The rooms are drab and uncomfortable.

location, Wi-Fi worked well, clean comfy bed

toilet looked clean but smelled badly all over the bathroom every day of my weekly stay, dirty carpet with stains, no fridge in the room

No good experience, ruined my stay in Poland overall.

Thieves operate in this hotel. I had my newly bought boots stolen at the sauna, where they claim it it free of charge. They in fact charge you 5zloty for a coin locker, had I known this fact I would have brought money with me, but because there was no sign anywhere, nor the hotel staff inform me prior to using the sauna (even though I had gone to ask about the usage before hand) obviously as common sense, I did not take any money with me, and hence the damage. Upon hearing that I'm missing my boots, hotel staff were very rude and unhelpful, and suggested I call the police myself and claimed they speak English. Only when I contacted the hotel manager did they helped call police, and of course they did not speak a word of English.

The hotel is clean and offers a high level of comfort to a very reasonable price, I and my wife loved the jacuzzi and the sauna open 24/7 :-)

The surroundings are pretty downgraded

Large rooms

King bed was like the rock, whilst single bed being right softness, but was sagged like a spent volcano. Wify also did not work eeliabbly. Who gave is place 4 stars, not me, 3.5 at most

The comfort and design of the room and of the bathroom (underfloor heating, towel warmer, ...)

The network connection never worked (cable or wifi) despite many trials by the staff itself

very good restaurant

additional charge for parking.

The suite was very nice, modern and clean with all accommodations you could need

The staff were not overly friendly and the sex-shop outside the entrance was a bit disturbing

The overall charm of the Sound Garden. Also, close to Warszawa Chopin Airport.

There is nothing I did not like.