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Terrible Service

Pros: Not much, hardly anything

Cons: The service in First Class, absolutely terrible

Contents of one of my checked bags WET!

Pros: Cabin crew were very good. Very pleasant.

Cons: Unpacking wet clothes from one of my bags. It must have been left out in the rain for some time. I filed a separate complaint with Delta.

Pros: Great crew

Cons: Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed.

Pros: Better than average entertainment system for domestic flights.

Cons: Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757.

Pros: Food quality was above average (compared to Air France, for instance). On-board entertainment system offers a lot of movies or tv series, assuming it is in working order.

Cons: A negative point for the entertainment system is the variety of movies - all US based movies. Other airlines mix in foreign movies, Delta is squarely US centric. Also, the entertainment system didn't properly work until rebooted, but flight attendants could not be contacted to get this done timely (cannot call attendants through a non-functional screen). Another concern is the noise level of the cabin, but it's mostly due to passengers.

Pros: Delta flights are usually on time and the staff is always polite and helpful

Cons: Both my departure and arrival flight were delayed and I was not please with delay.