Overview

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Hotel Diplomat

Ostendstrasse 24-26, Frankfurt am Main, Hesse, Germany
+49 69 430 4040

£32+

Overall guest ratings

5.2/10 OK
Based on 1,472 reviews

Review highlights

  • 9.2
  • 6.3
  • 4.2
  • 3.2

Nearby

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    Amenities

    • Internet
    • Wi-Fi
    • Express check out
    • Parking
    • 24 Hour Front Desk
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    Based on 1,472 reviews
    • 9.2 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% thought it was easy to get to the train station."
      8.5 "Easily accessible by car, said 85%."
      10.0 "100% liked the proximity to sightseeing."
    • 6.3 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
      5.3 "Housekeeping was ok, according to 53%."
    • 6.2 "Breakfast is mediocre."
    • 4.2 "Disappointing food."
      1.8 "For 82%, the dining experience was not enjoyable."
    • 3.2 "Disappointing internet connection."
      3.2 "68% said the wifi quality was bad."
      3.5 "65% thought it was overpriced."
    • 2.3 "Awful rooms."
      2.5 "75% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      4.2 "58% didn't like the uncomfortable beds."
      0.5 "95% thought they were poorly maintained."
      0.9 "For 91%, the rooms looked old."
      2.9 "71% said the bathroom was dirty."
      3.2 "68% had problems with the shower."
      0.9 "91% found problems with the furniture."
      1.6 "84% said rooms were small."
      0.4 "96% thought the tv was sub-standard."
      2.5 "Air conditioning was criticized by 75%."
      0.0 "100% criticized the small bathroom."
    • 2.0 "Generally quite dirty."
      2.3 "77% said rooms were dirty."
      2.9 "71% said the bathroom was dirty."
      1.5 "85% thought it was rather dirty."
    • 1.2 "Terrible amenities."
      1.0 "90% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
      2.4 "76% complained about the elevator."
      0.0 "For 100%, the lobby entrance was sub-standard."
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    Overall rating

    5.5 OK
    Based on 647 reviews
    • 9.2 "Terrific location."
      9.9 "City centre within easy reach, said 99%."
      10.0 "Near to public transport, according to 100%."
    • 6.6 "Service is ok."
      6.0 "60% said the reception staff was ok."
      5.8 "Only 58% thought the service was professional."
    • 6.1 "Breakfast is mediocre."
    • 4.3 "Disappointing food."
    • 3.0 "Disappointing internet connection."
      3.2 "68% thought it was overpriced."
      3.1 "69% said the wifi quality was bad."
    • 2.4 "Awful rooms."
      2.5 "75% complained about the bathroom."
      2.2 "78% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
      0.9 "For 91%, the rooms looked old."
      3.0 "70% said the bathroom was dirty."
      0.9 "91% found problems with the furniture."
      3.3 "67% had problems with the shower."
      2.0 "80% said rooms were small."
      0.3 "97% thought the tv was sub-standard."
    • 2.0 "Generally quite dirty."
      2.2 "78% said rooms were dirty."
      3.0 "70% said the bathroom was dirty."
      1.6 "84% thought it was rather dirty."
    • 1.1 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
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    Overall rating

    5.2 OK
    Based on 117 reviews
    • 8.8 "Location is great."
    • 6.3 "Breakfast is mediocre."
    • 6.3 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 3.8 "Not very comfortable."
      4.1 "59% didn't like the uncomfortable beds."
    • 2.2 "Generally quite dirty."
      2.2 "78% said rooms were dirty."
    • 1.8 "Awful rooms."
      2.4 "76% complained about the bathroom."
      0.4 "96% thought they were poorly maintained."
      2.2 "78% said rooms were dirty."
      4.1 "59% didn't like the uncomfortable beds."
      3.1 "69% had problems with the shower."
      1.0 "For 90%, the rooms looked old."
      0.8 "92% found problems with the furniture."
    • 1.1 "Terrible amenities."
      1.0 "90% thought the building wasn't nice."
    • 1.0 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
    View all review categories

    Overall rating

    4.0 Mediocre
    Based on 44 reviews
    • 9.2 "Terrific location."
    • 4.6 "Not very comfortable."
    • 2.7 "Awful rooms."
      2.6 "74% complained about the bathroom."
      3.3 "67% had problems with the shower."

    Overall rating

    5.1 OK
    Based on 662 reviews
    • 9.2 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.9 "City centre within easy reach, said 99%."
      10.0 "100% thought it was easy to get to the train station."
      8.5 "Easily accessible by car, said 85%."
    • 6.4 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
      5.5 "Only 55% thought the service was professional."
    • 6.1 "Breakfast is mediocre."
    • 4.4 "Disappointing food."
    • 4.1 "Not very comfortable."
      3.9 "61% didn't like the uncomfortable beds."
      1.7 "83% said rooms were small."
    • 3.1 "Disappointing internet connection."
      3.1 "69% said the wifi quality was bad."
      3.4 "66% thought it was overpriced."
    • 2.1 "Awful rooms."
      2.3 "77% complained about the bathroom."
      2.4 "76% said rooms were dirty."
      3.9 "61% didn't like the uncomfortable beds."
      0.5 "95% thought they were poorly maintained."
      0.7 "For 93%, the rooms looked old."
      3.0 "70% had problems with the shower."
      2.8 "72% said the bathroom was dirty."
      0.7 "93% found problems with the furniture."
      1.7 "83% said rooms were small."
      0.3 "97% thought the tv was sub-standard."
    • 2.0 "Generally quite dirty."
      2.4 "76% said rooms were dirty."
      2.8 "72% said the bathroom was dirty."
      1.2 "88% thought it was rather dirty."
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