Recent reviews
- All reviews
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- Neutral
- Negative
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8.0
Welcome and service to the hotel. Name change was very recent to Arcadia, so there was no sign outside the hotel.This will be fixed this week.
review from KAYAK -
4.3
Air con not working and very poor breakfast.
review from KAYAK -
4.7
Rooms were ok Air conditioning didnt worked at all.
review from KAYAK -
5.7
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
review from KAYAK -
6.6
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
review from KAYAK -
7.2
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
review from KAYAK -
6.4
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
review from KAYAK -
6.4
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
review from KAYAK -
6.4
helpful staff
review from KAYAK -
6.0
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
review from KAYAK
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6.6
Breakfast was included even though we didn´t know that. And it was a good buffé. The rooms was large and clean. The staff was a bit confused when they were suposed to give us our keays when we came back after a day out in Hanau.
review from KAYAK -
7.2
The room was spacious and most of the staff were friendly There was no hot water at night and therefore had to have a cold shower!
review from KAYAK
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4.3
Air con not working and very poor breakfast.
review from KAYAK -
4.7
Rooms were ok Air conditioning didnt worked at all.
review from KAYAK -
5.7
The location is excellant and right on the edge of Hanau's shopping district. The train station is just a short ride away and from there Frankfurt airport is easily and quickly accessed The ac did not work in the room and it had to be 95f to 100f until well after dark. Also it is one of the few hotels where breakfast is extra and it is 15 e extra per person which is a lot of money for a buffet breakfast. It would be impossible in North America for instance to spend $30 anywhere for breakfast for two people. It should be included as that is normal in Germany . since te room price was good it was not a big deal but it is a pain just the same and an unnecessary one.
review from KAYAK -
6.4
The facility of taking Bus , near to the main train station. I stayed 6 nights , there was no hot water in the morning for 2 different days ; i called the reception but i realised that they were confused and they never gave me convincing answers!! I guess that hotel with 3* stars should not have such problems. Thank you for your comprehension!
review from KAYAK -
6.4
The staff at the front desk were super. Their attitude was cheerful and courteous and the help given re train schedules and calling for taxis was very much appreciated. It was too hot in the room - ceiling fans would have helped.
review from KAYAK -
6.4
helpful staff
review from KAYAK -
6.0
Clean , good size of room efficient checking in checking out Actually price is too high it should be the given price incl breakfast
review from KAYAK
