Overview

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Hangzhou Fresh House Hotel the West Lake Branch

238 Huansha Road, Hangzhou 310006, China
+86 571 5810 4000

£23+

Overall guest ratings

8.8/10 Excellent
Based on 1,256 reviews

Review highlights

  • 9.7
  • 9.1
  • 4.5
  • 3.8

Good to know

  • Clean rooms
  • Friendly atmosphere
  • Good accessibility by car

Nearby

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    About

    Hangzhou Fresh House Hotel the West Lake Branch boasts easy access to local attractions and airport. Free Wi-Fi is provided at the hotel. All rooms here are equipped with free computer, TV, air conditioner, free disposable toiletries, electric kettle, slippers, hair dryer, various kinds of sockets, etc. For the comfort and convenience of guests, the hotel offers complementary newspaper at lobby, barrier-free access, 24-hour hot water.

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    Amenities

    • Free Wi-Fi
    • Internet
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Non-smoking rooms available
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    Reviews

    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 1,256 reviews
    • 9.7 "Terrific location."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.7 "97% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Good access to the airport, said 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.1 "Awesome vibe."
      9.5 "95% enjoyed the friendly atmosphere."
      7.2 "72% thought, the hotel was modern."
      9.6 "96% thought the hotel was luxurious."
      8.3 "83% enjoyed the lobby entrance."
    • 8.6 "Good value."
    • 8.5 "Great service."
      8.5 "85% said the reception staff was great."
      9.3 "93% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 4.5 "Internet is poor."
      4.5 "55% said the wifi quality was bad."
    • 3.8 "Rooms are not good."
      0.3 "97% said rooms were small."
      3.3 "67% complained about the bathroom."
      4.0 "60% found problems with the furniture."
      0.0 "100% thought they were poorly maintained."
      0.7 "93% criticized the small bathroom."
      2.9 "Air conditioning was criticized by 71%."
      0.0 "100% thought the tv was sub-standard."
      3.8 "62% had problems with the shower."
      4.0 "60% said the bathroom was dirty."
    • 1.7 "Quite uncomfortable."
      0.3 "97% said rooms were small."
      0.7 "93% criticized the small bathroom."
      2.9 "Air conditioning was criticized by 71%."
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    Overall rating

    9.2 Excellent
    Based on 276 reviews
    • 9.8 "Terrific location."
      9.9 "Easily accessible by car, said 99%."
    • 9.0 "Awesome vibe."
    • 8.9 "Generally very clean."
      8.9 "89% said rooms were clean."
    • 8.6 "Great service."
    • 3.7 "Rooms are not good."
      0.3 "97% said rooms were small."
      3.3 "67% complained about the bathroom."
    • 1.4 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.9 Excellent
    Based on 314 reviews
    • 9.9 "Terrific location."
      9.9 "Easily accessible by car, said 99%."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
    • 9.0 "Awesome vibe."
      9.4 "94% enjoyed the friendly atmosphere."
    • 8.6 "Generally very clean."
      8.6 "86% said rooms were clean."
    • 8.5 "Great service."
    • 3.8 "Rooms are not good."
      0.3 "97% said rooms were small."
    • 1.8 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.9 Excellent
    Based on 276 reviews
    • 9.7 "Terrific location."
      9.8 "Easily accessible by car, said 98%."
    • 9.0 "Awesome vibe."
      9.6 "96% enjoyed the friendly atmosphere."
    • 8.4 "Great service."
    • 6.8 "Average amenities."
      6.8 "68% thought the building was acceptable."
    • 3.7 "Rooms are not good."
      0.3 "97% said rooms were small."
      3.6 "64% complained about the bathroom."
    • 1.7 "Quite uncomfortable."
      0.3 "97% said rooms were small."

    Overall rating

    8.6 Excellent
    Based on 389 reviews
    • 9.8 "Terrific location."
      9.9 "Easily accessible by car, said 99%."
    • 9.1 "Awesome vibe."
      9.6 "96% enjoyed the friendly atmosphere."
    • 9.0 "Perfectly clean."
      9.0 "90% said rooms were clean."
    • 8.9 "Good value."
    • 8.7 "Great service."
    • 6.9 "Average amenities."
      6.9 "69% thought the building was acceptable."
    • 4.5 "Rooms are not good."
      0.2 "98% said rooms were small."
    • 1.8 "Quite uncomfortable."
      0.2 "98% said rooms were small."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Clean rooms"
    "Friendly atmosphere"
    "Good accessibility by car"
    data provided by TrustYou

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